(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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KUDOS call
Connect a call to claims
Make an OBC to a provider
Acknowledge the reason for the call.
Go above and beyond on a call
Welcome someone to the BSC if they are new!
Research 25+ KB articles
Promote Self Service
complete a Exempt Grievance
File a grievance
Register a member online @ BlueShieldca.com
Research a provider in Facets
Quote the full plan benefits
Change a PCP
Have the Understanding PHI and Access to Care DLP up.
Use Post call survey verbiage
Research and Auth in auth accel
Call out to a medical group
Claims call (claims Agents)
Locate a Urgent Care
Forward thinking; provide options: thinking outside the box
Use Darwin for Pharmacy Inquiry
Accumulations; go over any plan limits/deduct/OOPM
