(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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KUDOS call
Locate a Urgent Care
Call out to a medical group
Go above and beyond on a call
Use Darwin for Pharmacy Inquiry
Change a PCP
Research 25+ KB articles
Spoof a member account
Have the Understanding PHI and Access to Care DLP up.
Quote the full plan benefits
Connect a call to claims
Research and Auth in auth accel
Acknowledge the reason for the call.
complete a Exempt Grievance
Use Post call survey verbiage
Promote Self Service
Make an OBC to a provider
Accumulations; go over any plan limits/deduct/OOPM
File a grievance
Research a provider in Facets
Register a member online @ BlueShieldca.com
Welcome someone to the BSC if they are new!
Forward thinking; provide options: thinking outside the box
