(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Call out to a medical group
Claims call (claims Agents)
Research and Auth in auth accel
Register a member online @ BlueShieldca.com
Make an OBC to a provider
File a grievance
Accumulations; go over any plan limits/deduct/OOPM
Have the Understanding PHI and Access to Care DLP up.
Go above and beyond on a call
KUDOS call
Research 25+ KB articles
Connect a call to claims
Acknowledge the reason for the call.
complete a Exempt Grievance
Welcome someone to the BSC if they are new!
Use Darwin for Pharmacy Inquiry
Use Post call survey verbiage
Spoof a member account
Change a PCP
Promote Self Service
Research a provider in Facets
Quote the full plan benefits
Forward thinking; provide options: thinking outside the box
