Connecta call toclaimsFile agrievanceMake anOBC to aproviderResearchand Authin authaccelUseDarwin forPharmacyInquiryHave theUnderstandingPHI andAccess toCare DLP up.PromoteSelfServiceWelcomesomeone tothe BSC ifthey arenew!Forwardthinking;provide options:thinking outsidethe boxKUDOScallCall out toa medicalgroupUse PostcallsurveyverbiageResearch25+ KBarticlescompletea ExemptGrievanceLocate aUrgentCareAccumulations; goover any planlimits/deduct/OOPMAcknowledgethe reasonfor the call.Spoof amemberaccountRegister amember online @BlueShieldca.comChangea PCPGo aboveandbeyondon a callQuote thefull planbenefitsResearcha providerin FacetsClaimscall(claimsAgents)Connecta call toclaimsFile agrievanceMake anOBC to aproviderResearchand Authin authaccelUseDarwin forPharmacyInquiryHave theUnderstandingPHI andAccess toCare DLP up.PromoteSelfServiceWelcomesomeone tothe BSC ifthey arenew!Forwardthinking;provide options:thinking outsidethe boxKUDOScallCall out toa medicalgroupUse PostcallsurveyverbiageResearch25+ KBarticlescompletea ExemptGrievanceLocate aUrgentCareAccumulations; goover any planlimits/deduct/OOPMAcknowledgethe reasonfor the call.Spoof amemberaccountRegister amember online @BlueShieldca.comChangea PCPGo aboveandbeyondon a callQuote thefull planbenefitsResearcha providerin FacetsClaimscall(claimsAgents)

BSC Monday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Connect a call to claims
  2. File a grievance
  3. Make an OBC to a provider
  4. Research and Auth in auth accel
  5. Use Darwin for Pharmacy Inquiry
  6. Have the Understanding PHI and Access to Care DLP up.
  7. Promote Self Service
  8. Welcome someone to the BSC if they are new!
  9. Forward thinking; provide options: thinking outside the box
  10. KUDOS call
  11. Call out to a medical group
  12. Use Post call survey verbiage
  13. Research 25+ KB articles
  14. complete a Exempt Grievance
  15. Locate a Urgent Care
  16. Accumulations; go over any plan limits/deduct/OOPM
  17. Acknowledge the reason for the call.
  18. Spoof a member account
  19. Register a member online @ BlueShieldca.com
  20. Change a PCP
  21. Go above and beyond on a call
  22. Quote the full plan benefits
  23. Research a provider in Facets
  24. Claims call (claims Agents)