(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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KUDOS call
complete a Exempt Grievance
Claims call (claims Agents)
Use Darwin for Pharmacy Inquiry
Locate a Urgent Care
Connect a call to claims
Promote Self Service
File a grievance
Research a provider in Facets
Welcome someone to the BSC if they are new!
Accumulations; go over any plan limits/deduct/OOPM
Register a member online @ BlueShieldca.com
Call out to a medical group
Change a PCP
Acknowledge the reason for the call.
Research and Auth in auth accel
Have the Understanding PHI and Access to Care DLP up.
Make an OBC to a provider
Research 25+ KB articles
Quote the full plan benefits
Use Post call survey verbiage
Forward thinking; provide options: thinking outside the box
