(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Spoof a member account
Claims call (claims Agents)
Research 25+ KB articles
Research and Auth in auth accel
Have the Understanding PHI and Access to Care DLP up.
Make an OBC to a provider
Locate a Urgent Care
Call out to a medical group
Register a member online @ BlueShieldca.com
Connect a call to claims
complete a Exempt Grievance
Welcome someone to the BSC if they are new!
Use Post call survey verbiage
Research a provider in Facets
Quote the full plan benefits
Use Darwin for Pharmacy Inquiry
Promote Self Service
KUDOS call
Go above and beyond on a call
Acknowledge the reason for the call.
Change a PCP
Forward thinking; provide options: thinking outside the box
Accumulations; go over any plan limits/deduct/OOPM
