(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Change a PCP
Quote the full plan benefits
File a grievance
Spoof a member account
Research a provider in Facets
Call out to a medical group
Research 25+ KB articles
Register a member online @ BlueShieldca.com
KUDOS call
Have the Understanding PHI and Access to Care DLP up.
Research and Auth in auth accel
Locate a Urgent Care
Go above and beyond on a call
Welcome someone to the BSC if they are new!
Use Darwin for Pharmacy Inquiry
Accumulations; go over any plan limits/deduct/OOPM
Claims call (claims Agents)
Connect a call to claims
Promote Self Service
Acknowledge the reason for the call.
Forward thinking; provide options: thinking outside the box
