(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Promote Self Service
Quote the full plan benefits
Call out to a medical group
Go above and beyond on a call
Use Darwin for Pharmacy Inquiry
Change a PCP
Register a member online @ BlueShieldca.com
Spoof a member account
File a grievance
KUDOS call
Locate a Urgent Care
Research a provider in Facets
Forward thinking; provide options: thinking outside the box
complete a Exempt Grievance
Acknowledge the reason for the call.
Research and Auth in auth accel
Have the Understanding PHI and Access to Care DLP up.
Research 25+ KB articles
Connect a call to claims
Use Post call survey verbiage
Make an OBC to a provider
Claims call (claims Agents)
Accumulations; go over any plan limits/deduct/OOPM
