(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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complete a Exempt Grievance
Quote the full plan benefits
Make an OBC to a provider
Connect a call to claims
Register a member online @ BlueShieldca.com
Change a PCP
Research 25+ KB articles
Use Post call survey verbiage
Call out to a medical group
File a grievance
Welcome someone to the BSC if they are new!
KUDOS call
Promote Self Service
Locate a Urgent Care
Forward thinking; provide options: thinking outside the box
Research and Auth in auth accel
Acknowledge the reason for the call.
Research a provider in Facets
Spoof a member account
Use Darwin for Pharmacy Inquiry
Accumulations; go over any plan limits/deduct/OOPM
Go above and beyond on a call
Have the Understanding PHI and Access to Care DLP up.
