(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Make an OBC to a provider
Research 25+ KB articles
Use Darwin for Pharmacy Inquiry
Research a provider in Facets
Claims call (claims Agents)
Call out to a medical group
Forward thinking; provide options: thinking outside the box
KUDOS call
Research and Auth in auth accel
Change a PCP
Connect a call to claims
Register a member online @ BlueShieldca.com
Welcome someone to the BSC if they are new!
Go above and beyond on a call
File a grievance
Locate a Urgent Care
Promote Self Service
Spoof a member account
Accumulations; go over any plan limits/deduct/OOPM
Quote the full plan benefits
Acknowledge the reason for the call.
complete a Exempt Grievance
Have the Understanding PHI and Access to Care DLP up.
