(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have the Understanding PHI and Access to Care DLP up.
Quote the full plan benefits
Claims call (claims Agents)
Locate a Urgent Care
Welcome someone to the BSC if they are new!
Use Post call survey verbiage
Use Darwin for Pharmacy Inquiry
Register a member online @ BlueShieldca.com
Promote Self Service
Research 25+ KB articles
Connect a call to claims
Go above and beyond on a call
Research and Auth in auth accel
KUDOS call
Accumulations; go over any plan limits/deduct/OOPM
Make an OBC to a provider
Change a PCP
Call out to a medical group
Forward thinking; provide options: thinking outside the box
