(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
File a grievance
Claims call (claims Agents)
Research a provider in Facets
Research and Auth in auth accel
Accumulations; go over any plan limits/deduct/OOPM
Make an OBC to a provider
complete a Exempt Grievance
Connect a call to claims
Locate a Urgent Care
Research 25+ KB articles
Register a member online @ BlueShieldca.com
Spoof a member account
KUDOS call
Quote the full plan benefits
Acknowledge the reason for the call.
Call out to a medical group
Use Post call survey verbiage
Use Darwin for Pharmacy Inquiry
Promote Self Service
Forward thinking; provide options: thinking outside the box
Change a PCP
Welcome someone to the BSC if they are new!
Have the Understanding PHI and Access to Care DLP up.
