Comes inlate- goesstraight forbathroomCan yousend mea bill?Asks howmuchlonger itwill be?Hangsup onyouPt states theyare flexiblewith time-Can't do timeofferedWhy do youneed myinsurancecard?Kids yellinginbackgroundCan i talk toDr withoutbeingseen?Handsin blankformsAsks youto calltheirinsuranceExpiredinsuranceComesto dropoff formsCallsWrongofficeAsksfor yournamePt arrives>45 minsearlyCan ispeakwith anurse?PT w/copay theysay theydon't haveI've beena pt herefor XyearsPt arrives>15 minslatePt on theirphonewhilechecking inAsks formanagerCan'tunderstandpt at all onphoneWhy doyou needmy ID?Comes topicksomethingupAsks if wereceivedthereferralCan Ijustwalk in?Comes infor appt(notscheduled)I have tocall youback Refusesto wearmask*pt tries totalk to youwhile you'reon phone*Has tochecktheirscheduleYouspeakspanish?Free!Refusesto dopaperworkI knowyou'rebusy *tellslife story*Callsproviderby firstnameComes inlate- goesstraight forbathroomCan yousend mea bill?Asks howmuchlonger itwill be?Hangsup onyouPt states theyare flexiblewith time-Can't do timeofferedWhy do youneed myinsurancecard?Kids yellinginbackgroundCan i talk toDr withoutbeingseen?Handsin blankformsAsks youto calltheirinsuranceExpiredinsuranceComesto dropoff formsCallsWrongofficeAsksfor yournamePt arrives>45 minsearlyCan ispeakwith anurse?PT w/copay theysay theydon't haveI've beena pt herefor XyearsPt arrives>15 minslatePt on theirphonewhilechecking inAsks formanagerCan'tunderstandpt at all onphoneWhy doyou needmy ID?Comes topicksomethingupAsks if wereceivedthereferralCan Ijustwalk in?Comes infor appt(notscheduled)I have tocall youback Refusesto wearmask*pt tries totalk to youwhile you'reon phone*Has tochecktheirscheduleYouspeakspanish?Free!Refusesto dopaperworkI knowyou'rebusy *tellslife story*Callsproviderby firstname

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Comes in late- goes straight for bathroom
  2. Can you send me a bill?
  3. Asks how much longer it will be?
  4. Hangs up on you
  5. Pt states they are flexible with time- Can't do time offered
  6. Why do you need my insurance card?
  7. Kids yelling in background
  8. Can i talk to Dr without being seen?
  9. Hands in blank forms
  10. Asks you to call their insurance
  11. Expired insurance
  12. Comes to drop off forms
  13. Calls Wrong office
  14. Asks for your name
  15. Pt arrives >45 mins early
  16. Can i speak with a nurse?
  17. PT w/ copay they say they don't have
  18. I've been a pt here for X years
  19. Pt arrives >15 mins late
  20. Pt on their phone while checking in
  21. Asks for manager
  22. Can't understand pt at all on phone
  23. Why do you need my ID?
  24. Comes to pick something up
  25. Asks if we received the referral
  26. Can I just walk in?
  27. Comes in for appt (not scheduled)
  28. I have to call you back
  29. Refuses to wear mask
  30. *pt tries to talk to you while you're on phone*
  31. Has to check their schedule
  32. You speak spanish?
  33. Free!
  34. Refuses to do paperwork
  35. I know you're busy *tells life story*
  36. Calls provider by first name