Free!Comes infor appt(notscheduled)I have tocall youbackPt on theirphonewhilechecking inPT w/copay theysay theydon't haveI've beena pt herefor XyearsCan i talk toDr withoutbeingseen?Callsproviderby firstname*pt tries totalk to youwhile you'reon phone*Why doyou needmy ID?Can'tunderstandpt at all onphonePt states theyare flexiblewith time-Can't do timeofferedCan Ijustwalk in? Refusesto wearmaskAsks formanagerPt arrives>45 minsearlyAsks youto calltheirinsuranceCallsWrongofficeHas tochecktheirscheduleYouspeakspanish?Why do youneed myinsurancecard?Comesto dropoff formsPt arrives>15 minslateComes inlate- goesstraight forbathroomKids yellinginbackgroundRefusesto dopaperworkHangsup onyouCan ispeakwith anurse?Handsin blankformsAsksfor yournameExpiredinsuranceAsks howmuchlonger itwill be?Asks if wereceivedthereferralI knowyou'rebusy *tellslife story*Comes topicksomethingupCan yousend mea bill?Free!Comes infor appt(notscheduled)I have tocall youbackPt on theirphonewhilechecking inPT w/copay theysay theydon't haveI've beena pt herefor XyearsCan i talk toDr withoutbeingseen?Callsproviderby firstname*pt tries totalk to youwhile you'reon phone*Why doyou needmy ID?Can'tunderstandpt at all onphonePt states theyare flexiblewith time-Can't do timeofferedCan Ijustwalk in? Refusesto wearmaskAsks formanagerPt arrives>45 minsearlyAsks youto calltheirinsuranceCallsWrongofficeHas tochecktheirscheduleYouspeakspanish?Why do youneed myinsurancecard?Comesto dropoff formsPt arrives>15 minslateComes inlate- goesstraight forbathroomKids yellinginbackgroundRefusesto dopaperworkHangsup onyouCan ispeakwith anurse?Handsin blankformsAsksfor yournameExpiredinsuranceAsks howmuchlonger itwill be?Asks if wereceivedthereferralI knowyou'rebusy *tellslife story*Comes topicksomethingupCan yousend mea bill?

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Comes in for appt (not scheduled)
  3. I have to call you back
  4. Pt on their phone while checking in
  5. PT w/ copay they say they don't have
  6. I've been a pt here for X years
  7. Can i talk to Dr without being seen?
  8. Calls provider by first name
  9. *pt tries to talk to you while you're on phone*
  10. Why do you need my ID?
  11. Can't understand pt at all on phone
  12. Pt states they are flexible with time- Can't do time offered
  13. Can I just walk in?
  14. Refuses to wear mask
  15. Asks for manager
  16. Pt arrives >45 mins early
  17. Asks you to call their insurance
  18. Calls Wrong office
  19. Has to check their schedule
  20. You speak spanish?
  21. Why do you need my insurance card?
  22. Comes to drop off forms
  23. Pt arrives >15 mins late
  24. Comes in late- goes straight for bathroom
  25. Kids yelling in background
  26. Refuses to do paperwork
  27. Hangs up on you
  28. Can i speak with a nurse?
  29. Hands in blank forms
  30. Asks for your name
  31. Expired insurance
  32. Asks how much longer it will be?
  33. Asks if we received the referral
  34. I know you're busy *tells life story*
  35. Comes to pick something up
  36. Can you send me a bill?