Can yousend mea bill?Expiredinsurance Refusesto wearmaskComes topicksomethingupCallsWrongofficeFree!Asks formanagerCan Ijustwalk in?Pt arrives>45 minsearlyAsks youto calltheirinsuranceRefusesto dopaperworkKids yellinginbackgroundWhy do youneed myinsurancecard?Pt states theyare flexiblewith time-Can't do timeofferedYouspeakspanish?Asks if wereceivedthereferralComes inlate- goesstraight forbathroomAsksfor yournameHandsin blankformsPt arrives>15 minslateI've beena pt herefor XyearsHangsup onyouHas tochecktheirscheduleI knowyou'rebusy *tellslife story**pt tries totalk to youwhile you'reon phone*Callsproviderby firstnameWhy doyou needmy ID?Can ispeakwith anurse?Can i talk toDr withoutbeingseen?Comesto dropoff formsPT w/copay theysay theydon't haveI have tocall youbackPt on theirphonewhilechecking inComes infor appt(notscheduled)Asks howmuchlonger itwill be?Can'tunderstandpt at all onphoneCan yousend mea bill?Expiredinsurance Refusesto wearmaskComes topicksomethingupCallsWrongofficeFree!Asks formanagerCan Ijustwalk in?Pt arrives>45 minsearlyAsks youto calltheirinsuranceRefusesto dopaperworkKids yellinginbackgroundWhy do youneed myinsurancecard?Pt states theyare flexiblewith time-Can't do timeofferedYouspeakspanish?Asks if wereceivedthereferralComes inlate- goesstraight forbathroomAsksfor yournameHandsin blankformsPt arrives>15 minslateI've beena pt herefor XyearsHangsup onyouHas tochecktheirscheduleI knowyou'rebusy *tellslife story**pt tries totalk to youwhile you'reon phone*Callsproviderby firstnameWhy doyou needmy ID?Can ispeakwith anurse?Can i talk toDr withoutbeingseen?Comesto dropoff formsPT w/copay theysay theydon't haveI have tocall youbackPt on theirphonewhilechecking inComes infor appt(notscheduled)Asks howmuchlonger itwill be?Can'tunderstandpt at all onphone

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. Can you send me a bill?
  2. Expired insurance
  3. Refuses to wear mask
  4. Comes to pick something up
  5. Calls Wrong office
  6. Free!
  7. Asks for manager
  8. Can I just walk in?
  9. Pt arrives >45 mins early
  10. Asks you to call their insurance
  11. Refuses to do paperwork
  12. Kids yelling in background
  13. Why do you need my insurance card?
  14. Pt states they are flexible with time- Can't do time offered
  15. You speak spanish?
  16. Asks if we received the referral
  17. Comes in late- goes straight for bathroom
  18. Asks for your name
  19. Hands in blank forms
  20. Pt arrives >15 mins late
  21. I've been a pt here for X years
  22. Hangs up on you
  23. Has to check their schedule
  24. I know you're busy *tells life story*
  25. *pt tries to talk to you while you're on phone*
  26. Calls provider by first name
  27. Why do you need my ID?
  28. Can i speak with a nurse?
  29. Can i talk to Dr without being seen?
  30. Comes to drop off forms
  31. PT w/ copay they say they don't have
  32. I have to call you back
  33. Pt on their phone while checking in
  34. Comes in for appt (not scheduled)
  35. Asks how much longer it will be?
  36. Can't understand pt at all on phone