I've beena pt herefor XyearsCallsWrongofficeCallsproviderby firstnameCan Ijustwalk in?Pt arrives>15 minslateHas tochecktheirschedulePt on theirphonewhilechecking inExpiredinsuranceHangsup onyouYouspeakspanish?Asks youto calltheirinsuranceComesto dropoff formsCan ispeakwith anurse?Kids yellinginbackgroundCan i talk toDr withoutbeingseen?I have tocall youbackRefusesto dopaperworkWhy do youneed myinsurancecard?*pt tries totalk to youwhile you'reon phone*Comes topicksomethingupPt states theyare flexiblewith time-Can't do timeofferedFree!Asks formanagerI knowyou'rebusy *tellslife story*Asks if wereceivedthereferralWhy doyou needmy ID?Asksfor yournameComes inlate- goesstraight forbathroomComes infor appt(notscheduled)Can'tunderstandpt at all onphonePT w/copay theysay theydon't haveCan yousend mea bill?Asks howmuchlonger itwill be? Refusesto wearmaskHandsin blankformsPt arrives>45 minsearlyI've beena pt herefor XyearsCallsWrongofficeCallsproviderby firstnameCan Ijustwalk in?Pt arrives>15 minslateHas tochecktheirschedulePt on theirphonewhilechecking inExpiredinsuranceHangsup onyouYouspeakspanish?Asks youto calltheirinsuranceComesto dropoff formsCan ispeakwith anurse?Kids yellinginbackgroundCan i talk toDr withoutbeingseen?I have tocall youbackRefusesto dopaperworkWhy do youneed myinsurancecard?*pt tries totalk to youwhile you'reon phone*Comes topicksomethingupPt states theyare flexiblewith time-Can't do timeofferedFree!Asks formanagerI knowyou'rebusy *tellslife story*Asks if wereceivedthereferralWhy doyou needmy ID?Asksfor yournameComes inlate- goesstraight forbathroomComes infor appt(notscheduled)Can'tunderstandpt at all onphonePT w/copay theysay theydon't haveCan yousend mea bill?Asks howmuchlonger itwill be? Refusesto wearmaskHandsin blankformsPt arrives>45 minsearly

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I've been a pt here for X years
  2. Calls Wrong office
  3. Calls provider by first name
  4. Can I just walk in?
  5. Pt arrives >15 mins late
  6. Has to check their schedule
  7. Pt on their phone while checking in
  8. Expired insurance
  9. Hangs up on you
  10. You speak spanish?
  11. Asks you to call their insurance
  12. Comes to drop off forms
  13. Can i speak with a nurse?
  14. Kids yelling in background
  15. Can i talk to Dr without being seen?
  16. I have to call you back
  17. Refuses to do paperwork
  18. Why do you need my insurance card?
  19. *pt tries to talk to you while you're on phone*
  20. Comes to pick something up
  21. Pt states they are flexible with time- Can't do time offered
  22. Free!
  23. Asks for manager
  24. I know you're busy *tells life story*
  25. Asks if we received the referral
  26. Why do you need my ID?
  27. Asks for your name
  28. Comes in late- goes straight for bathroom
  29. Comes in for appt (not scheduled)
  30. Can't understand pt at all on phone
  31. PT w/ copay they say they don't have
  32. Can you send me a bill?
  33. Asks how much longer it will be?
  34. Refuses to wear mask
  35. Hands in blank forms
  36. Pt arrives >45 mins early