I've beena pt herefor XyearsComes infor appt(notscheduled)Comes topicksomethingupAsks youto calltheirinsurancePT w/copay theysay theydon't have Refusesto wearmaskPt on theirphonewhilechecking inAsks if wereceivedthereferralHas tochecktheirscheduleI have tocall youbackAsks howmuchlonger itwill be?Pt arrives>45 minsearlyRefusesto dopaperworkHandsin blankformsAsksfor yournameHangsup onyouPt arrives>15 minslateComes inlate- goesstraight forbathroomCan'tunderstandpt at all onphoneFree!*pt tries totalk to youwhile you'reon phone*ExpiredinsuranceCallsWrongofficeCallsproviderby firstnameI knowyou'rebusy *tellslife story*Can i talk toDr withoutbeingseen?Why do youneed myinsurancecard?Kids yellinginbackgroundPt states theyare flexiblewith time-Can't do timeofferedComesto dropoff formsCan yousend mea bill?Asks formanagerWhy doyou needmy ID?Youspeakspanish?Can ispeakwith anurse?Can Ijustwalk in?I've beena pt herefor XyearsComes infor appt(notscheduled)Comes topicksomethingupAsks youto calltheirinsurancePT w/copay theysay theydon't have Refusesto wearmaskPt on theirphonewhilechecking inAsks if wereceivedthereferralHas tochecktheirscheduleI have tocall youbackAsks howmuchlonger itwill be?Pt arrives>45 minsearlyRefusesto dopaperworkHandsin blankformsAsksfor yournameHangsup onyouPt arrives>15 minslateComes inlate- goesstraight forbathroomCan'tunderstandpt at all onphoneFree!*pt tries totalk to youwhile you'reon phone*ExpiredinsuranceCallsWrongofficeCallsproviderby firstnameI knowyou'rebusy *tellslife story*Can i talk toDr withoutbeingseen?Why do youneed myinsurancecard?Kids yellinginbackgroundPt states theyare flexiblewith time-Can't do timeofferedComesto dropoff formsCan yousend mea bill?Asks formanagerWhy doyou needmy ID?Youspeakspanish?Can ispeakwith anurse?Can Ijustwalk in?

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I've been a pt here for X years
  2. Comes in for appt (not scheduled)
  3. Comes to pick something up
  4. Asks you to call their insurance
  5. PT w/ copay they say they don't have
  6. Refuses to wear mask
  7. Pt on their phone while checking in
  8. Asks if we received the referral
  9. Has to check their schedule
  10. I have to call you back
  11. Asks how much longer it will be?
  12. Pt arrives >45 mins early
  13. Refuses to do paperwork
  14. Hands in blank forms
  15. Asks for your name
  16. Hangs up on you
  17. Pt arrives >15 mins late
  18. Comes in late- goes straight for bathroom
  19. Can't understand pt at all on phone
  20. Free!
  21. *pt tries to talk to you while you're on phone*
  22. Expired insurance
  23. Calls Wrong office
  24. Calls provider by first name
  25. I know you're busy *tells life story*
  26. Can i talk to Dr without being seen?
  27. Why do you need my insurance card?
  28. Kids yelling in background
  29. Pt states they are flexible with time- Can't do time offered
  30. Comes to drop off forms
  31. Can you send me a bill?
  32. Asks for manager
  33. Why do you need my ID?
  34. You speak spanish?
  35. Can i speak with a nurse?
  36. Can I just walk in?