Can i talk toDr withoutbeingseen?Asks formanagerCan'tunderstandpt at all onphoneExpiredinsuranceWhy doyou needmy ID?Pt arrives>45 minsearlyPT w/copay theysay theydon't haveFree!I've beena pt herefor Xyears*pt tries totalk to youwhile you'reon phone*Kids yellinginbackgroundHas tochecktheirscheduleCan ispeakwith anurse?Asksfor yournamePt states theyare flexiblewith time-Can't do timeofferedHangsup onyouComes inlate- goesstraight forbathroomCallsWrongofficeYouspeakspanish?Pt arrives>15 minslateComes topicksomethingupPt on theirphonewhilechecking in Refusesto wearmaskAsks howmuchlonger itwill be?Can yousend mea bill?Refusesto dopaperworkI have tocall youbackComes infor appt(notscheduled)Callsproviderby firstnameAsks if wereceivedthereferralCan Ijustwalk in?Why do youneed myinsurancecard?Comesto dropoff formsAsks youto calltheirinsuranceHandsin blankformsI knowyou'rebusy *tellslife story*Can i talk toDr withoutbeingseen?Asks formanagerCan'tunderstandpt at all onphoneExpiredinsuranceWhy doyou needmy ID?Pt arrives>45 minsearlyPT w/copay theysay theydon't haveFree!I've beena pt herefor Xyears*pt tries totalk to youwhile you'reon phone*Kids yellinginbackgroundHas tochecktheirscheduleCan ispeakwith anurse?Asksfor yournamePt states theyare flexiblewith time-Can't do timeofferedHangsup onyouComes inlate- goesstraight forbathroomCallsWrongofficeYouspeakspanish?Pt arrives>15 minslateComes topicksomethingupPt on theirphonewhilechecking in Refusesto wearmaskAsks howmuchlonger itwill be?Can yousend mea bill?Refusesto dopaperworkI have tocall youbackComes infor appt(notscheduled)Callsproviderby firstnameAsks if wereceivedthereferralCan Ijustwalk in?Why do youneed myinsurancecard?Comesto dropoff formsAsks youto calltheirinsuranceHandsin blankformsI knowyou'rebusy *tellslife story*

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Can i talk to Dr without being seen?
  2. Asks for manager
  3. Can't understand pt at all on phone
  4. Expired insurance
  5. Why do you need my ID?
  6. Pt arrives >45 mins early
  7. PT w/ copay they say they don't have
  8. Free!
  9. I've been a pt here for X years
  10. *pt tries to talk to you while you're on phone*
  11. Kids yelling in background
  12. Has to check their schedule
  13. Can i speak with a nurse?
  14. Asks for your name
  15. Pt states they are flexible with time- Can't do time offered
  16. Hangs up on you
  17. Comes in late- goes straight for bathroom
  18. Calls Wrong office
  19. You speak spanish?
  20. Pt arrives >15 mins late
  21. Comes to pick something up
  22. Pt on their phone while checking in
  23. Refuses to wear mask
  24. Asks how much longer it will be?
  25. Can you send me a bill?
  26. Refuses to do paperwork
  27. I have to call you back
  28. Comes in for appt (not scheduled)
  29. Calls provider by first name
  30. Asks if we received the referral
  31. Can I just walk in?
  32. Why do you need my insurance card?
  33. Comes to drop off forms
  34. Asks you to call their insurance
  35. Hands in blank forms
  36. I know you're busy *tells life story*