Comes inlate- goesstraight forbathroomCallsproviderby firstnameFree!Pt arrives>45 minsearlyCan ispeakwith anurse?Kids yellinginbackgroundHas tochecktheirschedulePt arrives>15 minslateCan i talk toDr withoutbeingseen?Can'tunderstandpt at all onphoneI knowyou'rebusy *tellslife story*Why doyou needmy ID?Can yousend mea bill?Hangsup onyouYouspeakspanish?Handsin blankformsComes infor appt(notscheduled)I've beena pt herefor XyearsComes topicksomethingupPt states theyare flexiblewith time-Can't do timeofferedAsksfor yournameRefusesto dopaperwork Refusesto wearmaskI have tocall youbackPT w/copay theysay theydon't have*pt tries totalk to youwhile you'reon phone*Can Ijustwalk in?Pt on theirphonewhilechecking inAsks howmuchlonger itwill be?CallsWrongofficeAsks youto calltheirinsuranceWhy do youneed myinsurancecard?Asks if wereceivedthereferralAsks formanagerExpiredinsuranceComesto dropoff formsComes inlate- goesstraight forbathroomCallsproviderby firstnameFree!Pt arrives>45 minsearlyCan ispeakwith anurse?Kids yellinginbackgroundHas tochecktheirschedulePt arrives>15 minslateCan i talk toDr withoutbeingseen?Can'tunderstandpt at all onphoneI knowyou'rebusy *tellslife story*Why doyou needmy ID?Can yousend mea bill?Hangsup onyouYouspeakspanish?Handsin blankformsComes infor appt(notscheduled)I've beena pt herefor XyearsComes topicksomethingupPt states theyare flexiblewith time-Can't do timeofferedAsksfor yournameRefusesto dopaperwork Refusesto wearmaskI have tocall youbackPT w/copay theysay theydon't have*pt tries totalk to youwhile you'reon phone*Can Ijustwalk in?Pt on theirphonewhilechecking inAsks howmuchlonger itwill be?CallsWrongofficeAsks youto calltheirinsuranceWhy do youneed myinsurancecard?Asks if wereceivedthereferralAsks formanagerExpiredinsuranceComesto dropoff forms

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Comes in late- goes straight for bathroom
  2. Calls provider by first name
  3. Free!
  4. Pt arrives >45 mins early
  5. Can i speak with a nurse?
  6. Kids yelling in background
  7. Has to check their schedule
  8. Pt arrives >15 mins late
  9. Can i talk to Dr without being seen?
  10. Can't understand pt at all on phone
  11. I know you're busy *tells life story*
  12. Why do you need my ID?
  13. Can you send me a bill?
  14. Hangs up on you
  15. You speak spanish?
  16. Hands in blank forms
  17. Comes in for appt (not scheduled)
  18. I've been a pt here for X years
  19. Comes to pick something up
  20. Pt states they are flexible with time- Can't do time offered
  21. Asks for your name
  22. Refuses to do paperwork
  23. Refuses to wear mask
  24. I have to call you back
  25. PT w/ copay they say they don't have
  26. *pt tries to talk to you while you're on phone*
  27. Can I just walk in?
  28. Pt on their phone while checking in
  29. Asks how much longer it will be?
  30. Calls Wrong office
  31. Asks you to call their insurance
  32. Why do you need my insurance card?
  33. Asks if we received the referral
  34. Asks for manager
  35. Expired insurance
  36. Comes to drop off forms