Asks formanagerCan Ijustwalk in?Asksfor yournameAsks if wereceivedthereferralPt states theyare flexiblewith time-Can't do timeofferedPT w/copay theysay theydon't haveWhy doyou needmy ID?Can i talk toDr withoutbeingseen?Can'tunderstandpt at all onphoneCan ispeakwith anurse?Pt on theirphonewhilechecking inCan yousend mea bill?CallsWrongofficeHandsin blankformsPt arrives>45 minsearlyKids yellinginbackgroundExpiredinsuranceI knowyou'rebusy *tellslife story*Has tochecktheirscheduleWhy do youneed myinsurancecard?Pt arrives>15 minslateComes infor appt(notscheduled)Comes topicksomethingupFree!Hangsup onyouRefusesto dopaperworkI've beena pt herefor XyearsComesto dropoff formsI have tocall youbackYouspeakspanish? Refusesto wearmaskCallsproviderby firstnameAsks youto calltheirinsuranceAsks howmuchlonger itwill be?Comes inlate- goesstraight forbathroom*pt tries totalk to youwhile you'reon phone*Asks formanagerCan Ijustwalk in?Asksfor yournameAsks if wereceivedthereferralPt states theyare flexiblewith time-Can't do timeofferedPT w/copay theysay theydon't haveWhy doyou needmy ID?Can i talk toDr withoutbeingseen?Can'tunderstandpt at all onphoneCan ispeakwith anurse?Pt on theirphonewhilechecking inCan yousend mea bill?CallsWrongofficeHandsin blankformsPt arrives>45 minsearlyKids yellinginbackgroundExpiredinsuranceI knowyou'rebusy *tellslife story*Has tochecktheirscheduleWhy do youneed myinsurancecard?Pt arrives>15 minslateComes infor appt(notscheduled)Comes topicksomethingupFree!Hangsup onyouRefusesto dopaperworkI've beena pt herefor XyearsComesto dropoff formsI have tocall youbackYouspeakspanish? Refusesto wearmaskCallsproviderby firstnameAsks youto calltheirinsuranceAsks howmuchlonger itwill be?Comes inlate- goesstraight forbathroom*pt tries totalk to youwhile you'reon phone*

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. Asks for manager
  2. Can I just walk in?
  3. Asks for your name
  4. Asks if we received the referral
  5. Pt states they are flexible with time- Can't do time offered
  6. PT w/ copay they say they don't have
  7. Why do you need my ID?
  8. Can i talk to Dr without being seen?
  9. Can't understand pt at all on phone
  10. Can i speak with a nurse?
  11. Pt on their phone while checking in
  12. Can you send me a bill?
  13. Calls Wrong office
  14. Hands in blank forms
  15. Pt arrives >45 mins early
  16. Kids yelling in background
  17. Expired insurance
  18. I know you're busy *tells life story*
  19. Has to check their schedule
  20. Why do you need my insurance card?
  21. Pt arrives >15 mins late
  22. Comes in for appt (not scheduled)
  23. Comes to pick something up
  24. Free!
  25. Hangs up on you
  26. Refuses to do paperwork
  27. I've been a pt here for X years
  28. Comes to drop off forms
  29. I have to call you back
  30. You speak spanish?
  31. Refuses to wear mask
  32. Calls provider by first name
  33. Asks you to call their insurance
  34. Asks how much longer it will be?
  35. Comes in late- goes straight for bathroom
  36. *pt tries to talk to you while you're on phone*