Comes inlate- goesstraight forbathroomPT w/copay theysay theydon't haveKids yellinginbackgroundCan yousend mea bill?Pt on theirphonewhilechecking inI knowyou'rebusy *tellslife story*Can'tunderstandpt at all onphoneAsks formanagerAsksfor yournameComes infor appt(notscheduled)Has tochecktheirscheduleExpiredinsuranceFree!CallsWrongofficeHangsup onyouAsks youto calltheirinsurance*pt tries totalk to youwhile you'reon phone*Can ispeakwith anurse?Can i talk toDr withoutbeingseen?Pt states theyare flexiblewith time-Can't do timeofferedYouspeakspanish?Handsin blankformsComesto dropoff formsCan Ijustwalk in?I have tocall youbackI've beena pt herefor XyearsAsks howmuchlonger itwill be?Why doyou needmy ID?Comes topicksomethingupWhy do youneed myinsurancecard?Callsproviderby firstnameAsks if wereceivedthereferralPt arrives>15 minslate Refusesto wearmaskPt arrives>45 minsearlyRefusesto dopaperworkComes inlate- goesstraight forbathroomPT w/copay theysay theydon't haveKids yellinginbackgroundCan yousend mea bill?Pt on theirphonewhilechecking inI knowyou'rebusy *tellslife story*Can'tunderstandpt at all onphoneAsks formanagerAsksfor yournameComes infor appt(notscheduled)Has tochecktheirscheduleExpiredinsuranceFree!CallsWrongofficeHangsup onyouAsks youto calltheirinsurance*pt tries totalk to youwhile you'reon phone*Can ispeakwith anurse?Can i talk toDr withoutbeingseen?Pt states theyare flexiblewith time-Can't do timeofferedYouspeakspanish?Handsin blankformsComesto dropoff formsCan Ijustwalk in?I have tocall youbackI've beena pt herefor XyearsAsks howmuchlonger itwill be?Why doyou needmy ID?Comes topicksomethingupWhy do youneed myinsurancecard?Callsproviderby firstnameAsks if wereceivedthereferralPt arrives>15 minslate Refusesto wearmaskPt arrives>45 minsearlyRefusesto dopaperwork

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Comes in late- goes straight for bathroom
  2. PT w/ copay they say they don't have
  3. Kids yelling in background
  4. Can you send me a bill?
  5. Pt on their phone while checking in
  6. I know you're busy *tells life story*
  7. Can't understand pt at all on phone
  8. Asks for manager
  9. Asks for your name
  10. Comes in for appt (not scheduled)
  11. Has to check their schedule
  12. Expired insurance
  13. Free!
  14. Calls Wrong office
  15. Hangs up on you
  16. Asks you to call their insurance
  17. *pt tries to talk to you while you're on phone*
  18. Can i speak with a nurse?
  19. Can i talk to Dr without being seen?
  20. Pt states they are flexible with time- Can't do time offered
  21. You speak spanish?
  22. Hands in blank forms
  23. Comes to drop off forms
  24. Can I just walk in?
  25. I have to call you back
  26. I've been a pt here for X years
  27. Asks how much longer it will be?
  28. Why do you need my ID?
  29. Comes to pick something up
  30. Why do you need my insurance card?
  31. Calls provider by first name
  32. Asks if we received the referral
  33. Pt arrives >15 mins late
  34. Refuses to wear mask
  35. Pt arrives >45 mins early
  36. Refuses to do paperwork