Asksfor yournameWhy do youneed myinsurancecard?Can yousend mea bill?Why doyou needmy ID? Refusesto wearmaskI knowyou'rebusy *tellslife story*Pt states theyare flexiblewith time-Can't do timeofferedPT w/copay theysay theydon't haveHangsup onyouExpiredinsuranceAsks formanagerComes infor appt(notscheduled)I have tocall youbackHas tochecktheirscheduleAsks youto calltheirinsuranceRefusesto dopaperworkComes topicksomethingupFree!Asks howmuchlonger itwill be?Can Ijustwalk in?Pt on theirphonewhilechecking inHandsin blankformsPt arrives>15 minslateKids yellinginbackgroundI've beena pt herefor XyearsPt arrives>45 minsearlyYouspeakspanish?Comesto dropoff formsCallsWrongofficeCan'tunderstandpt at all onphoneComes inlate- goesstraight forbathroomAsks if wereceivedthereferralCallsproviderby firstnameCan ispeakwith anurse?*pt tries totalk to youwhile you'reon phone*Can i talk toDr withoutbeingseen?Asksfor yournameWhy do youneed myinsurancecard?Can yousend mea bill?Why doyou needmy ID? Refusesto wearmaskI knowyou'rebusy *tellslife story*Pt states theyare flexiblewith time-Can't do timeofferedPT w/copay theysay theydon't haveHangsup onyouExpiredinsuranceAsks formanagerComes infor appt(notscheduled)I have tocall youbackHas tochecktheirscheduleAsks youto calltheirinsuranceRefusesto dopaperworkComes topicksomethingupFree!Asks howmuchlonger itwill be?Can Ijustwalk in?Pt on theirphonewhilechecking inHandsin blankformsPt arrives>15 minslateKids yellinginbackgroundI've beena pt herefor XyearsPt arrives>45 minsearlyYouspeakspanish?Comesto dropoff formsCallsWrongofficeCan'tunderstandpt at all onphoneComes inlate- goesstraight forbathroomAsks if wereceivedthereferralCallsproviderby firstnameCan ispeakwith anurse?*pt tries totalk to youwhile you'reon phone*Can i talk toDr withoutbeingseen?

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asks for your name
  2. Why do you need my insurance card?
  3. Can you send me a bill?
  4. Why do you need my ID?
  5. Refuses to wear mask
  6. I know you're busy *tells life story*
  7. Pt states they are flexible with time- Can't do time offered
  8. PT w/ copay they say they don't have
  9. Hangs up on you
  10. Expired insurance
  11. Asks for manager
  12. Comes in for appt (not scheduled)
  13. I have to call you back
  14. Has to check their schedule
  15. Asks you to call their insurance
  16. Refuses to do paperwork
  17. Comes to pick something up
  18. Free!
  19. Asks how much longer it will be?
  20. Can I just walk in?
  21. Pt on their phone while checking in
  22. Hands in blank forms
  23. Pt arrives >15 mins late
  24. Kids yelling in background
  25. I've been a pt here for X years
  26. Pt arrives >45 mins early
  27. You speak spanish?
  28. Comes to drop off forms
  29. Calls Wrong office
  30. Can't understand pt at all on phone
  31. Comes in late- goes straight for bathroom
  32. Asks if we received the referral
  33. Calls provider by first name
  34. Can i speak with a nurse?
  35. *pt tries to talk to you while you're on phone*
  36. Can i talk to Dr without being seen?