Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Maintained professionalism at all times.
2. Maintained eye contact.
3. Showed empathy.
4. Asked open-ended questions.
5. Listened carefully.
6. Showed respect for cultural differences.
7. Used a calm and soothing tone.
8. Solved a problem.
9. Used positive language
10. Smiled and greeted warmly.
11. Provided clear explanations.
12. Went above and beyond to help.
13. Solved a problem.
14. Offered reassurance.
15. Apologised sincerely for a mistake.
16. Adapted to the patient’s needs.
17. Demonstrated patience.
18. Remained calm under pressure.
19. Acknowledged the patient’s feelings.
20. Listened carefully.
21. Used positive language.
22. Showed empathy.
23. Followed up to ensure satisfaction.
24. Collaborated with colleagues to resolve an issue.