Askedopen-endedquestions.Solved aproblem.Wentabove andbeyond tohelp.Maintainedeyecontact.Listenedcarefully.Apologisedsincerelyfor amistake.Remainedcalmunderpressure.Offeredreassurance.Followed upto ensuresatisfaction.Showedrespect forculturaldifferences.Usedpositivelanguage.Smiledandgreetedwarmly.Maintainedprofessionalismat all times.Used acalm andsoothingtone.UsedpositivelanguageProvidedclearexplanations.Solved aproblem.Collaboratedwithcolleaguesto resolve anissue.Showedempathy.Listenedcarefully.Showedempathy.Adaptedto thepatient’sneeds.Demonstratedpatience.Acknowledgedthe patient’sfeelings.Askedopen-endedquestions.Solved aproblem.Wentabove andbeyond tohelp.Maintainedeyecontact.Listenedcarefully.Apologisedsincerelyfor amistake.Remainedcalmunderpressure.Offeredreassurance.Followed upto ensuresatisfaction.Showedrespect forculturaldifferences.Usedpositivelanguage.Smiledandgreetedwarmly.Maintainedprofessionalismat all times.Used acalm andsoothingtone.UsedpositivelanguageProvidedclearexplanations.Solved aproblem.Collaboratedwithcolleaguesto resolve anissue.Showedempathy.Listenedcarefully.Showedempathy.Adaptedto thepatient’sneeds.Demonstratedpatience.Acknowledgedthe patient’sfeelings.

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked open-ended questions.
  2. Solved a problem.
  3. Went above and beyond to help.
  4. Maintained eye contact.
  5. Listened carefully.
  6. Apologised sincerely for a mistake.
  7. Remained calm under pressure.
  8. Offered reassurance.
  9. Followed up to ensure satisfaction.
  10. Showed respect for cultural differences.
  11. Used positive language.
  12. Smiled and greeted warmly.
  13. Maintained professionalism at all times.
  14. Used a calm and soothing tone.
  15. Used positive language
  16. Provided clear explanations.
  17. Solved a problem.
  18. Collaborated with colleagues to resolve an issue.
  19. Showed empathy.
  20. Listened carefully.
  21. Showed empathy.
  22. Adapted to the patient’s needs.
  23. Demonstrated patience.
  24. Acknowledged the patient’s feelings.