Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Followed up to ensure satisfaction.
2. Smiled and greeted warmly.
3. Apologised sincerely for a mistake.
4. Solved a problem.
5. Asked open-ended questions.
6. Solved a problem.
7. Offered reassurance.
8. Showed respect for cultural differences.
9. Used positive language
10. Listened carefully.
11. Showed empathy.
12. Adapted to the patient’s needs.
13. Used a calm and soothing tone.
14. Remained calm under pressure.
15. Maintained eye contact.
16. Collaborated with colleagues to resolve an issue.
17. Demonstrated patience.
18. Acknowledged the patient’s feelings.
19. Used positive language.
20. Maintained professionalism at all times.
21. Went above and beyond to help.
22. Listened carefully.
23. Showed empathy.
24. Provided clear explanations.