Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Maintained eye contact.
2. Remained calm under pressure.
3. Listened carefully.
4. Asked open-ended questions.
5. Followed up to ensure satisfaction.
6. Used positive language
7. Apologised sincerely for a mistake.
8. Used a calm and soothing tone.
9. Showed respect for cultural differences.
10. Showed empathy.
11. Solved a problem.
12. Maintained professionalism at all times.
13. Demonstrated patience.
14. Adapted to the patient’s needs.
15. Collaborated with colleagues to resolve an issue.
16. Provided clear explanations.
17. Used positive language.
18. Went above and beyond to help.
19. Solved a problem.
20. Listened carefully.
21. Showed empathy.
22. Acknowledged the patient’s feelings.
23. Smiled and greeted warmly.
24. Offered reassurance.