Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Showed empathy.
2. Offered reassurance.
3. Used positive language
4. Apologised sincerely for a mistake.
5. Solved a problem.
6. Maintained professionalism at all times.
7. Demonstrated patience.
8. Acknowledged the patient’s feelings.
9. Solved a problem.
10. Listened carefully.
11. Smiled and greeted warmly.
12. Asked open-ended questions.
13. Adapted to the patient’s needs.
14. Listened carefully.
15. Showed respect for cultural differences.
16. Remained calm under pressure.
17. Followed up to ensure satisfaction.
18. Provided clear explanations.
19. Collaborated with colleagues to resolve an issue.
20. Showed empathy.
21. Used a calm and soothing tone.
22. Went above and beyond to help.
23. Maintained eye contact.
24. Used positive language.