(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Practiced active listening skills
Reccomended calling in medications 7 days early
Member declined to verify HIPAA
Made an impact on a member
Called a pharmacy for a refill
Member took themself off of their medication w/o MD consult
Was hung up on
Warm transferred to ORx
Contacted a MD office for 100ds
Used HIPAA Friends and Family guidance
Warm Transferred to ORx
Forgot to say "I have time"
Completed a follow up call
Reccomended Divvy Dose to a member
Found a claims validation
Had a great morning! :)
Completed a 2 for 1
Found the root cause for non adherence successfully
