(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Warm transferred to ORx
Member agreed to your buy in
Completed an HRA
Was hung up on
Used HIPAA Friends and Family guidance
Warm Transferred for an escalation
Reccomended calling in medications 7 days early
Spoke to a caregiver
Member declined to verify HIPAA
Made an impact on a member
Chatted with a co worker via teams
Smiling while dialing all day! :)
Had a great morning! :)
Forgot to say "I have time"
Practiced active listening skills
Called a pharmacy for a refill
Member took themself off of their medication w/o MD consult
Completed a follow up call
Warm Transferred to ORx
Contacted a MD office for 100ds
Found the root cause for non adherence successfully
