(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"What I am hearing you say is (restate the problem for confirmation), Is that right?"
"Is there any part of the process you are unsure about? I want to be sure you are comfortable with the next steps."
"(deductible amount) is a lot of money, but I am so glad you have the coverage in place to fix your vehicle."
RECOGNIZE A BIRTHDAY
GET A COMP CALL
"I'm here to support you through this (insert name). We'll get through this."
"I'm very sorry you had a bad experience previously, but I am so glad you got me today."
Excellent FNOL with comments
"Thank you so much for your patience today, I know it took some time, but you have been great to speak with."
"I understand your frustration. I would be frustrated too. Give me a moment to review the file please.
"You can count on us to update you with pertinent information throughout the process."
"I am so sorry you are experiencing this, but I am going to do everything I can to improve your day."
(Strength caller) "Your time is very valuable, lets file this promptly and I'll get to work on your behalf."
(Call transfer out) "You are in luck! I have (insert name) on the line, one of our finest (department) associates."
"The claims team will work day and night on this until it is resolved."
"What a scary experience. I am so glad you are ok, let's get you taken care of."
"You're not alone, you have thousands of GEICO employees in your corner with you."
"I can definitely help with that. I help people in your situation every day."
"We are going to accept responsibility for this accident, you're in good hands, we'll take it from here."
"I'm so happy I have been able to help you through this today. You're the best part of GEICO."
"I'm so sorry (insert request) is not available, but what I can do for you is (insert solution)"
"I am so glad no one was hurt; that's the most important thing. Let's take care of the things that CAN be replaced now."
"My next step immediately after we disconnect is to call the other driver to resolve this quickly."
"Take as long as you need. I am here to assist you and only you in this moment."
