(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I'm here to support you through this (insert name). We'll get through this."
"I understand your frustration. I would be frustrated too. Give me a moment to review the file please.
GET A COMP CALL
"We are going to accept responsibility for this accident, you're in good hands, we'll take it from here."
"Is there any part of the process you are unsure about? I want to be sure you are comfortable with the next steps."
"I'm so happy I have been able to help you through this today. You're the best part of GEICO."
"My next step immediately after we disconnect is to call the other driver to resolve this quickly."
"I am so sorry you are experiencing this, but I am going to do everything I can to improve your day."
Excellent FNOL with comments
(Call transfer out) "You are in luck! I have (insert name) on the line, one of our finest (department) associates."
"Take as long as you need. I am here to assist you and only you in this moment."
"I can definitely help with that. I help people in your situation every day."
"What a scary experience. I am so glad you are ok, let's get you taken care of."
(Strength caller) "Your time is very valuable, lets file this promptly and I'll get to work on your behalf."
"(deductible amount) is a lot of money, but I am so glad you have the coverage in place to fix your vehicle."
RECOGNIZE A BIRTHDAY
"You're not alone, you have thousands of GEICO employees in your corner with you."
"I'm so sorry (insert request) is not available, but what I can do for you is (insert solution)"
"I am so glad no one was hurt; that's the most important thing. Let's take care of the things that CAN be replaced now."
"You can count on us to update you with pertinent information throughout the process."
"The claims team will work day and night on this until it is resolved."
"What I am hearing you say is (restate the problem for confirmation), Is that right?"
"I'm very sorry you had a bad experience previously, but I am so glad you got me today."
"Thank you so much for your patience today, I know it took some time, but you have been great to speak with."
