This bingo card has a free space and 24 words: "I'm so sorry (insert request) is not available, but what I can do for you is (insert solution)", "I understand your frustration. I would be frustrated too. Give me a moment to review the file please., "My next step immediately after we disconnect is to call the other driver to resolve this quickly.", "We are going to accept responsibility for this accident, you're in good hands, we'll take it from here.", "What a scary experience. I am so glad you are ok, let's get you taken care of.", RECOGNIZE A BIRTHDAY, "Is there any part of the process you are unsure about? I want to be sure you are comfortable with the next steps.", "I'm here to support you through this (insert name). We'll get through this.", "What I am hearing you say is (restate the problem for confirmation), Is that right?", (Strength caller) "Your time is very valuable, lets file this promptly and I'll get to work on your behalf.", "Thank you so much for your patience today, I know it took some time, but you have been great to speak with.", "Take as long as you need. I am here to assist you and only you in this moment.", "I'm very sorry you had a bad experience previously, but I am so glad you got me today.", "I'm so happy I have been able to help you through this today. You're the best part of GEICO.", "I am so sorry you are experiencing this, but I am going to do everything I can to improve your day.", "The claims team will work day and night on this until it is resolved.", "You can count on us to update you with pertinent information throughout the process.", GET A COMP CALL, "I am so glad no one was hurt; that's the most important thing. Let's take care of the things that CAN be replaced now.", Excellent FNOL with comments, (Call transfer out) "You are in luck! I have (insert name) on the line, one of our finest (department) associates.", "I can definitely help with that. I help people in your situation every day.", "(deductible amount) is a lot of money, but I am so glad you have the coverage in place to fix your vehicle." and "You're not alone, you have thousands of GEICO employees in your corner with you.".
Empathy Bingo | Empathy | Empathy | Empathy and Resolution | Empathy and Resolution
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Learn how to conduct a bingo game.
With players vying for a you'll have to call about 8 items before someone wins. There's a 0.33% chance that a lucky player would win after calling 4 items. Typically, 1 to 2 players will win at the same time.
Tip: If you want your game to last longer (on average), add more unique words/images to it.
