Explainedwhat adeductible isto a memberReferredany non-IH3rd partybenefitCompleteda costestimate fora memberCalled aprovidersoffice/billingteamReferredGRAILChattedwith anyrep fromVSUReferred anynon-IHmentalhealthbenefitChecked thestatus of anauthorizationCheckedcoveragefor a CPTcodeExplainedOut ofNetworkbenefitsUsed anempathyexpressionReferredHingeHealthExplainedwhat an Outof PocketMax is to amemberReferredVirtualPrimaryCareExplainedbalancebilling to amember(OON)Answered ateammembersquestion inslackReferredVirtualUrgentCareMade apositiveimpact ona memberExplainedthe breakdown of aclaim/EOBReferredVirtualBehavioralHealthFound anin-networkprovider fora memberReferredany non-IH3rd partybenefitOpenedanEMOFree!Verified ifmembersinsurancewas activeDiscussedCOBRAbenefits/infoOpeneda CRReferredEAP benefits(Lyra Health)Called amemberback afterthe calldroppedCalled aprovidersoffice forCPT codesOpeneda claimscaseCalled aprovidersoffice toresolve abilling issueVerified aproviderwas in-networkHelpedsomeoneaccess theIH portalReferredCCM tosomeonewith a highopportunityChecked if aprovider wasin-networkfor amemberExplainedwhat adeductible isto a memberReferredany non-IH3rd partybenefitCompleteda costestimate fora memberCalled aprovidersoffice/billingteamReferredGRAILChattedwith anyrep fromVSUReferred anynon-IHmentalhealthbenefitChecked thestatus of anauthorizationCheckedcoveragefor a CPTcodeExplainedOut ofNetworkbenefitsUsed anempathyexpressionReferredHingeHealthExplainedwhat an Outof PocketMax is to amemberReferredVirtualPrimaryCareExplainedbalancebilling to amember(OON)Answered ateammembersquestion inslackReferredVirtualUrgentCareMade apositiveimpact ona memberExplainedthe breakdown of aclaim/EOBReferredVirtualBehavioralHealthFound anin-networkprovider fora memberReferredany non-IH3rd partybenefitOpenedanEMOFree!Verified ifmembersinsurancewas activeDiscussedCOBRAbenefits/infoOpeneda CRReferredEAP benefits(Lyra Health)Called amemberback afterthe calldroppedCalled aprovidersoffice forCPT codesOpeneda claimscaseCalled aprovidersoffice toresolve abilling issueVerified aproviderwas in-networkHelpedsomeoneaccess theIH portalReferredCCM tosomeonewith a highopportunityChecked if aprovider wasin-networkfor amember

IH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
G
4
5
G
6
I
7
N
8
N
9
G
10
G
11
I
12
I
13
14
B
15
O
16
N
17
O
18
N
19
O
20
O
21
B
22
I
23
B
24
B
25
26
27
28
N
29
30
G
31
O
32
N
33
B
34
G
35
B
36
I
  1. I-Explained what a deductible is to a member
  2. O-Referred any non-IH 3rd party benefit
  3. G-Completed a cost estimate for a member
  4. Called a providers office/billing team
  5. G-Referred GRAIL
  6. I-Chatted with any rep from VSU
  7. N-Referred any non-IH mental health benefit
  8. N-Checked the status of an authorization
  9. G-Checked coverage for a CPT code
  10. G-Explained Out of Network benefits
  11. I-Used an empathy expression
  12. I-Referred Hinge Health
  13. Explained what an Out of Pocket Max is to a member
  14. B-Referred Virtual Primary Care
  15. O-Explained balance billing to a member (OON)
  16. N-Answered a team members question in slack
  17. O-Referred Virtual Urgent Care
  18. N-Made a positive impact on a member
  19. O-Explained the break down of a claim/EOB
  20. O-Referred Virtual Behavioral Health
  21. B-Found an in-network provider for a member
  22. I-Referred any non-IH 3rd party benefit
  23. B-Opened an EMO
  24. B-Free!
  25. Verified if members insurance was active
  26. Discussed COBRA benefits/info
  27. Opened a CR
  28. N-Referred EAP benefits (Lyra Health)
  29. Called a member back after the call dropped
  30. G-Called a providers office for CPT codes
  31. O-Opened a claims case
  32. N-Called a providers office to resolve a billing issue
  33. B-Verified a provider was in-network
  34. G-Helped someone access the IH portal
  35. B-Referred CCM to someone with a high opportunity
  36. I-Checked if a provider was in-network for a member