OpenedanEMOOpeneda CRAnswered ateammembersquestion inslackReferredVirtualUrgentCareReferred anynon-IHmentalhealthbenefitExplainedwhat adeductible isto a memberFound anin-networkprovider fora memberCalled aprovidersoffice toresolve abilling issueHelpedsomeoneaccess theIH portalReferredHingeHealthMade apositiveimpact ona memberExplainedwhat an Outof PocketMax is to amemberCalled aprovidersoffice forCPT codesExplainedOut ofNetworkbenefitsOpeneda claimscaseExplainedthe breakdown of aclaim/EOBChecked thestatus of anauthorizationReferredVirtualPrimaryCareReferredany non-IH3rd partybenefitCheckedcoveragefor a CPTcodeReferredGRAILReferredany non-IH3rd partybenefitReferredVirtualBehavioralHealthReferredEAP benefits(Lyra Health)Verified aproviderwas in-networkCalled amemberback afterthe calldroppedDiscussedCOBRAbenefits/infoChecked if aprovider wasin-networkfor amemberUsed anempathyexpressionExplainedbalancebilling to amember(OON)Free!ReferredCCM tosomeonewith a highopportunityCompleteda costestimate fora memberCalled aprovidersoffice/billingteamChattedwith anyrep fromVSUVerified ifmembersinsurancewas activeOpenedanEMOOpeneda CRAnswered ateammembersquestion inslackReferredVirtualUrgentCareReferred anynon-IHmentalhealthbenefitExplainedwhat adeductible isto a memberFound anin-networkprovider fora memberCalled aprovidersoffice toresolve abilling issueHelpedsomeoneaccess theIH portalReferredHingeHealthMade apositiveimpact ona memberExplainedwhat an Outof PocketMax is to amemberCalled aprovidersoffice forCPT codesExplainedOut ofNetworkbenefitsOpeneda claimscaseExplainedthe breakdown of aclaim/EOBChecked thestatus of anauthorizationReferredVirtualPrimaryCareReferredany non-IH3rd partybenefitCheckedcoveragefor a CPTcodeReferredGRAILReferredany non-IH3rd partybenefitReferredVirtualBehavioralHealthReferredEAP benefits(Lyra Health)Verified aproviderwas in-networkCalled amemberback afterthe calldroppedDiscussedCOBRAbenefits/infoChecked if aprovider wasin-networkfor amemberUsed anempathyexpressionExplainedbalancebilling to amember(OON)Free!ReferredCCM tosomeonewith a highopportunityCompleteda costestimate fora memberCalled aprovidersoffice/billingteamChattedwith anyrep fromVSUVerified ifmembersinsurancewas active

IH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
3
N
4
O
5
N
6
I
7
B
8
N
9
G
10
I
11
N
12
13
G
14
G
15
O
16
O
17
N
18
B
19
I
20
G
21
G
22
O
23
O
24
N
25
B
26
27
28
I
29
I
30
O
31
B
32
B
33
G
34
35
I
36
  1. B-Opened an EMO
  2. Opened a CR
  3. N-Answered a team members question in slack
  4. O-Referred Virtual Urgent Care
  5. N-Referred any non-IH mental health benefit
  6. I-Explained what a deductible is to a member
  7. B-Found an in-network provider for a member
  8. N-Called a providers office to resolve a billing issue
  9. G-Helped someone access the IH portal
  10. I-Referred Hinge Health
  11. N-Made a positive impact on a member
  12. Explained what an Out of Pocket Max is to a member
  13. G-Called a providers office for CPT codes
  14. G-Explained Out of Network benefits
  15. O-Opened a claims case
  16. O-Explained the break down of a claim/EOB
  17. N-Checked the status of an authorization
  18. B-Referred Virtual Primary Care
  19. I-Referred any non-IH 3rd party benefit
  20. G-Checked coverage for a CPT code
  21. G-Referred GRAIL
  22. O-Referred any non-IH 3rd party benefit
  23. O-Referred Virtual Behavioral Health
  24. N-Referred EAP benefits (Lyra Health)
  25. B-Verified a provider was in-network
  26. Called a member back after the call dropped
  27. Discussed COBRA benefits/info
  28. I-Checked if a provider was in-network for a member
  29. I-Used an empathy expression
  30. O-Explained balance billing to a member (OON)
  31. B-Free!
  32. B-Referred CCM to someone with a high opportunity
  33. G-Completed a cost estimate for a member
  34. Called a providers office/billing team
  35. I-Chatted with any rep from VSU
  36. Verified if members insurance was active