ReferredVirtualBehavioralHealthReferredGRAILExplainedwhat an Outof PocketMax is to amemberCalled aprovidersoffice/billingteamUsed anempathyexpressionExplainedwhat adeductible isto a memberCheckedcoveragefor a CPTcodeReferred anynon-IHmentalhealthbenefitCompleteda costestimate fora memberReferredHingeHealthHelpedsomeoneaccess theIH portalDiscussedCOBRAbenefits/infoMade apositiveimpact ona memberReferredVirtualPrimaryCareChattedwith anyrep fromVSUChecked thestatus of anauthorizationReferredEAP benefits(Lyra Health)Openeda claimscaseFree!Referredany non-IH3rd partybenefitExplainedOut ofNetworkbenefitsExplainedbalancebilling to amember(OON)Called aprovidersoffice toresolve abilling issueVerified ifmembersinsurancewas activeVerified aproviderwas in-networkAnswered ateammembersquestion inslackReferredCCM tosomeonewith a highopportunityExplainedthe breakdown of aclaim/EOBReferredany non-IH3rd partybenefitOpenedanEMOCalled aprovidersoffice forCPT codesChecked if aprovider wasin-networkfor amemberCalled amemberback afterthe calldroppedReferredVirtualUrgentCareFound anin-networkprovider fora memberOpeneda CRReferredVirtualBehavioralHealthReferredGRAILExplainedwhat an Outof PocketMax is to amemberCalled aprovidersoffice/billingteamUsed anempathyexpressionExplainedwhat adeductible isto a memberCheckedcoveragefor a CPTcodeReferred anynon-IHmentalhealthbenefitCompleteda costestimate fora memberReferredHingeHealthHelpedsomeoneaccess theIH portalDiscussedCOBRAbenefits/infoMade apositiveimpact ona memberReferredVirtualPrimaryCareChattedwith anyrep fromVSUChecked thestatus of anauthorizationReferredEAP benefits(Lyra Health)Openeda claimscaseFree!Referredany non-IH3rd partybenefitExplainedOut ofNetworkbenefitsExplainedbalancebilling to amember(OON)Called aprovidersoffice toresolve abilling issueVerified ifmembersinsurancewas activeVerified aproviderwas in-networkAnswered ateammembersquestion inslackReferredCCM tosomeonewith a highopportunityExplainedthe breakdown of aclaim/EOBReferredany non-IH3rd partybenefitOpenedanEMOCalled aprovidersoffice forCPT codesChecked if aprovider wasin-networkfor amemberCalled amemberback afterthe calldroppedReferredVirtualUrgentCareFound anin-networkprovider fora memberOpeneda CR

IH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
4
5
I
6
I
7
G
8
N
9
G
10
I
11
G
12
13
N
14
B
15
I
16
N
17
N
18
O
19
B
20
O
21
G
22
O
23
N
24
25
B
26
N
27
B
28
O
29
I
30
B
31
G
32
I
33
34
O
35
B
36
  1. O-Referred Virtual Behavioral Health
  2. G-Referred GRAIL
  3. Explained what an Out of Pocket Max is to a member
  4. Called a providers office/billing team
  5. I-Used an empathy expression
  6. I-Explained what a deductible is to a member
  7. G-Checked coverage for a CPT code
  8. N-Referred any non-IH mental health benefit
  9. G-Completed a cost estimate for a member
  10. I-Referred Hinge Health
  11. G-Helped someone access the IH portal
  12. Discussed COBRA benefits/info
  13. N-Made a positive impact on a member
  14. B-Referred Virtual Primary Care
  15. I-Chatted with any rep from VSU
  16. N-Checked the status of an authorization
  17. N-Referred EAP benefits (Lyra Health)
  18. O-Opened a claims case
  19. B-Free!
  20. O-Referred any non-IH 3rd party benefit
  21. G-Explained Out of Network benefits
  22. O-Explained balance billing to a member (OON)
  23. N-Called a providers office to resolve a billing issue
  24. Verified if members insurance was active
  25. B-Verified a provider was in-network
  26. N-Answered a team members question in slack
  27. B-Referred CCM to someone with a high opportunity
  28. O-Explained the break down of a claim/EOB
  29. I-Referred any non-IH 3rd party benefit
  30. B-Opened an EMO
  31. G-Called a providers office for CPT codes
  32. I-Checked if a provider was in-network for a member
  33. Called a member back after the call dropped
  34. O-Referred Virtual Urgent Care
  35. B-Found an in-network provider for a member
  36. Opened a CR