Called aprovidersoffice forCPT codesReferred anynon-IHmentalhealthbenefitOpeneda CRVerified ifmembersinsurancewas activeHelpedsomeoneaccess theIH portalExplainedbalancebilling to amember(OON)Answered ateammembersquestion inslackReferredVirtualUrgentCareReferredVirtualBehavioralHealthOpenedanEMOVerified aproviderwas in-networkExplainedthe breakdown of aclaim/EOBReferredVirtualPrimaryCareCheckedcoveragefor a CPTcodeReferredEAP benefits(Lyra Health)Called aprovidersoffice/billingteamCalled aprovidersoffice toresolve abilling issueExplainedOut ofNetworkbenefitsExplainedwhat adeductible isto a memberOpeneda claimscaseFree!DiscussedCOBRAbenefits/infoUsed anempathyexpressionMade apositiveimpact ona memberChattedwith anyrep fromVSUCompleteda costestimate fora memberChecked if aprovider wasin-networkfor amemberChecked thestatus of anauthorizationReferredany non-IH3rd partybenefitReferredHingeHealthReferredGRAILExplainedwhat an Outof PocketMax is to amemberReferredany non-IH3rd partybenefitReferredCCM tosomeonewith a highopportunityFound anin-networkprovider fora memberCalled amemberback afterthe calldroppedCalled aprovidersoffice forCPT codesReferred anynon-IHmentalhealthbenefitOpeneda CRVerified ifmembersinsurancewas activeHelpedsomeoneaccess theIH portalExplainedbalancebilling to amember(OON)Answered ateammembersquestion inslackReferredVirtualUrgentCareReferredVirtualBehavioralHealthOpenedanEMOVerified aproviderwas in-networkExplainedthe breakdown of aclaim/EOBReferredVirtualPrimaryCareCheckedcoveragefor a CPTcodeReferredEAP benefits(Lyra Health)Called aprovidersoffice/billingteamCalled aprovidersoffice toresolve abilling issueExplainedOut ofNetworkbenefitsExplainedwhat adeductible isto a memberOpeneda claimscaseFree!DiscussedCOBRAbenefits/infoUsed anempathyexpressionMade apositiveimpact ona memberChattedwith anyrep fromVSUCompleteda costestimate fora memberChecked if aprovider wasin-networkfor amemberChecked thestatus of anauthorizationReferredany non-IH3rd partybenefitReferredHingeHealthReferredGRAILExplainedwhat an Outof PocketMax is to amemberReferredany non-IH3rd partybenefitReferredCCM tosomeonewith a highopportunityFound anin-networkprovider fora memberCalled amemberback afterthe calldropped

IH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
4
5
G
6
O
7
N
8
O
9
O
10
B
11
B
12
O
13
B
14
G
15
N
16
17
N
18
G
19
I
20
O
21
B
22
23
I
24
N
25
I
26
G
27
I
28
N
29
I
30
I
31
G
32
33
O
34
B
35
B
36
  1. G-Called a providers office for CPT codes
  2. N-Referred any non-IH mental health benefit
  3. Opened a CR
  4. Verified if members insurance was active
  5. G-Helped someone access the IH portal
  6. O-Explained balance billing to a member (OON)
  7. N-Answered a team members question in slack
  8. O-Referred Virtual Urgent Care
  9. O-Referred Virtual Behavioral Health
  10. B-Opened an EMO
  11. B-Verified a provider was in-network
  12. O-Explained the break down of a claim/EOB
  13. B-Referred Virtual Primary Care
  14. G-Checked coverage for a CPT code
  15. N-Referred EAP benefits (Lyra Health)
  16. Called a providers office/billing team
  17. N-Called a providers office to resolve a billing issue
  18. G-Explained Out of Network benefits
  19. I-Explained what a deductible is to a member
  20. O-Opened a claims case
  21. B-Free!
  22. Discussed COBRA benefits/info
  23. I-Used an empathy expression
  24. N-Made a positive impact on a member
  25. I-Chatted with any rep from VSU
  26. G-Completed a cost estimate for a member
  27. I-Checked if a provider was in-network for a member
  28. N-Checked the status of an authorization
  29. I-Referred any non-IH 3rd party benefit
  30. I-Referred Hinge Health
  31. G-Referred GRAIL
  32. Explained what an Out of Pocket Max is to a member
  33. O-Referred any non-IH 3rd party benefit
  34. B-Referred CCM to someone with a high opportunity
  35. B-Found an in-network provider for a member
  36. Called a member back after the call dropped