Used anempathyexpressionExplainedwhat an Outof PocketMax is to amemberReferredCCM tosomeonewith a highopportunityReferredGRAILVerified aproviderwas in-networkChecked thestatus of anauthorizationReferredany non-IH3rd partybenefitMade apositiveimpact ona memberOpenedanEMOCalled aprovidersoffice forCPT codesExplainedbalancebilling to amember(OON)Answered ateammembersquestion inslackReferred anynon-IHmentalhealthbenefitOpeneda claimscaseExplainedOut ofNetworkbenefitsCalled aprovidersoffice/billingteamFree!ReferredVirtualUrgentCareCalled aprovidersoffice toresolve abilling issueVerified ifmembersinsurancewas activeExplainedwhat adeductible isto a memberDiscussedCOBRAbenefits/infoHelpedsomeoneaccess theIH portalCalled amemberback afterthe calldroppedCheckedcoveragefor a CPTcodeReferredany non-IH3rd partybenefitReferredVirtualBehavioralHealthFound anin-networkprovider fora memberCompleteda costestimate fora memberChattedwith anyrep fromVSUReferredHingeHealthExplainedthe breakdown of aclaim/EOBChecked if aprovider wasin-networkfor amemberReferredVirtualPrimaryCareReferredEAP benefits(Lyra Health)Openeda CRUsed anempathyexpressionExplainedwhat an Outof PocketMax is to amemberReferredCCM tosomeonewith a highopportunityReferredGRAILVerified aproviderwas in-networkChecked thestatus of anauthorizationReferredany non-IH3rd partybenefitMade apositiveimpact ona memberOpenedanEMOCalled aprovidersoffice forCPT codesExplainedbalancebilling to amember(OON)Answered ateammembersquestion inslackReferred anynon-IHmentalhealthbenefitOpeneda claimscaseExplainedOut ofNetworkbenefitsCalled aprovidersoffice/billingteamFree!ReferredVirtualUrgentCareCalled aprovidersoffice toresolve abilling issueVerified ifmembersinsurancewas activeExplainedwhat adeductible isto a memberDiscussedCOBRAbenefits/infoHelpedsomeoneaccess theIH portalCalled amemberback afterthe calldroppedCheckedcoveragefor a CPTcodeReferredany non-IH3rd partybenefitReferredVirtualBehavioralHealthFound anin-networkprovider fora memberCompleteda costestimate fora memberChattedwith anyrep fromVSUReferredHingeHealthExplainedthe breakdown of aclaim/EOBChecked if aprovider wasin-networkfor amemberReferredVirtualPrimaryCareReferredEAP benefits(Lyra Health)Openeda CR

IH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
3
B
4
G
5
B
6
N
7
O
8
N
9
B
10
G
11
O
12
N
13
N
14
O
15
G
16
17
B
18
O
19
N
20
21
I
22
23
G
24
25
G
26
I
27
O
28
B
29
G
30
I
31
I
32
O
33
I
34
B
35
N
36
  1. I-Used an empathy expression
  2. Explained what an Out of Pocket Max is to a member
  3. B-Referred CCM to someone with a high opportunity
  4. G-Referred GRAIL
  5. B-Verified a provider was in-network
  6. N-Checked the status of an authorization
  7. O-Referred any non-IH 3rd party benefit
  8. N-Made a positive impact on a member
  9. B-Opened an EMO
  10. G-Called a providers office for CPT codes
  11. O-Explained balance billing to a member (OON)
  12. N-Answered a team members question in slack
  13. N-Referred any non-IH mental health benefit
  14. O-Opened a claims case
  15. G-Explained Out of Network benefits
  16. Called a providers office/billing team
  17. B-Free!
  18. O-Referred Virtual Urgent Care
  19. N-Called a providers office to resolve a billing issue
  20. Verified if members insurance was active
  21. I-Explained what a deductible is to a member
  22. Discussed COBRA benefits/info
  23. G-Helped someone access the IH portal
  24. Called a member back after the call dropped
  25. G-Checked coverage for a CPT code
  26. I-Referred any non-IH 3rd party benefit
  27. O-Referred Virtual Behavioral Health
  28. B-Found an in-network provider for a member
  29. G-Completed a cost estimate for a member
  30. I-Chatted with any rep from VSU
  31. I-Referred Hinge Health
  32. O-Explained the break down of a claim/EOB
  33. I-Checked if a provider was in-network for a member
  34. B-Referred Virtual Primary Care
  35. N-Referred EAP benefits (Lyra Health)
  36. Opened a CR