Called aprovidersoffice/billingteamMade apositiveimpact ona memberUsed anempathyexpressionReferredHingeHealthReferredVirtualPrimaryCareReferredVirtualBehavioralHealthReferredGRAILExplainedthe breakdown of aclaim/EOBVerified ifmembersinsurancewas activeReferredany non-IH3rd partybenefitExplainedbalancebilling to amember(OON)Explainedwhat adeductible isto a memberReferredCCM tosomeonewith a highopportunityVerified aproviderwas in-networkOpenedanEMOHelpedsomeoneaccess theIH portalExplainedOut ofNetworkbenefitsReferredVirtualUrgentCareChecked thestatus of anauthorizationReferred anynon-IHmentalhealthbenefitChecked if aprovider wasin-networkfor amemberDiscussedCOBRAbenefits/infoCalled aprovidersoffice forCPT codesAnswered ateammembersquestion inslackFound anin-networkprovider fora memberCheckedcoveragefor a CPTcodeCalled amemberback afterthe calldroppedOpeneda CRExplainedwhat an Outof PocketMax is to amemberFree!Chattedwith anyrep fromVSUCompleteda costestimate fora memberReferredany non-IH3rd partybenefitCalled aprovidersoffice toresolve abilling issueReferredEAP benefits(Lyra Health)Openeda claimscaseCalled aprovidersoffice/billingteamMade apositiveimpact ona memberUsed anempathyexpressionReferredHingeHealthReferredVirtualPrimaryCareReferredVirtualBehavioralHealthReferredGRAILExplainedthe breakdown of aclaim/EOBVerified ifmembersinsurancewas activeReferredany non-IH3rd partybenefitExplainedbalancebilling to amember(OON)Explainedwhat adeductible isto a memberReferredCCM tosomeonewith a highopportunityVerified aproviderwas in-networkOpenedanEMOHelpedsomeoneaccess theIH portalExplainedOut ofNetworkbenefitsReferredVirtualUrgentCareChecked thestatus of anauthorizationReferred anynon-IHmentalhealthbenefitChecked if aprovider wasin-networkfor amemberDiscussedCOBRAbenefits/infoCalled aprovidersoffice forCPT codesAnswered ateammembersquestion inslackFound anin-networkprovider fora memberCheckedcoveragefor a CPTcodeCalled amemberback afterthe calldroppedOpeneda CRExplainedwhat an Outof PocketMax is to amemberFree!Chattedwith anyrep fromVSUCompleteda costestimate fora memberReferredany non-IH3rd partybenefitCalled aprovidersoffice toresolve abilling issueReferredEAP benefits(Lyra Health)Openeda claimscase

IH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
N
3
I
4
I
5
B
6
O
7
G
8
O
9
10
O
11
O
12
I
13
B
14
B
15
B
16
G
17
G
18
O
19
N
20
N
21
I
22
23
G
24
N
25
B
26
G
27
28
29
30
B
31
I
32
G
33
I
34
N
35
N
36
O
  1. Called a providers office/billing team
  2. N-Made a positive impact on a member
  3. I-Used an empathy expression
  4. I-Referred Hinge Health
  5. B-Referred Virtual Primary Care
  6. O-Referred Virtual Behavioral Health
  7. G-Referred GRAIL
  8. O-Explained the break down of a claim/EOB
  9. Verified if members insurance was active
  10. O-Referred any non-IH 3rd party benefit
  11. O-Explained balance billing to a member (OON)
  12. I-Explained what a deductible is to a member
  13. B-Referred CCM to someone with a high opportunity
  14. B-Verified a provider was in-network
  15. B-Opened an EMO
  16. G-Helped someone access the IH portal
  17. G-Explained Out of Network benefits
  18. O-Referred Virtual Urgent Care
  19. N-Checked the status of an authorization
  20. N-Referred any non-IH mental health benefit
  21. I-Checked if a provider was in-network for a member
  22. Discussed COBRA benefits/info
  23. G-Called a providers office for CPT codes
  24. N-Answered a team members question in slack
  25. B-Found an in-network provider for a member
  26. G-Checked coverage for a CPT code
  27. Called a member back after the call dropped
  28. Opened a CR
  29. Explained what an Out of Pocket Max is to a member
  30. B-Free!
  31. I-Chatted with any rep from VSU
  32. G-Completed a cost estimate for a member
  33. I-Referred any non-IH 3rd party benefit
  34. N-Called a providers office to resolve a billing issue
  35. N-Referred EAP benefits (Lyra Health)
  36. O-Opened a claims case