Verified aproviderwas in-networkVerified ifmembersinsurancewas activeReferredHingeHealthOpenedanEMOChecked thestatus of anauthorizationCalled aprovidersoffice/billingteamMade apositiveimpact ona memberExplainedwhat adeductible isto a memberHelpedsomeoneaccess theIH portalReferred anynon-IHmentalhealthbenefitAnswered ateammembersquestion inslackReferredany non-IH3rd partybenefitChattedwith anyrep fromVSUCalled aprovidersoffice forCPT codesUsed anempathyexpressionOpeneda CRFree!Explainedbalancebilling to amember(OON)Called aprovidersoffice toresolve abilling issueOpeneda claimscaseCalled amemberback afterthe calldroppedCheckedcoveragefor a CPTcodeExplainedthe breakdown of aclaim/EOBExplainedOut ofNetworkbenefitsReferredVirtualBehavioralHealthDiscussedCOBRAbenefits/infoReferredGRAILReferredany non-IH3rd partybenefitReferredCCM tosomeonewith a highopportunityFound anin-networkprovider fora memberChecked if aprovider wasin-networkfor amemberReferredEAP benefits(Lyra Health)Completeda costestimate fora memberReferredVirtualPrimaryCareExplainedwhat an Outof PocketMax is to amemberReferredVirtualUrgentCareVerified aproviderwas in-networkVerified ifmembersinsurancewas activeReferredHingeHealthOpenedanEMOChecked thestatus of anauthorizationCalled aprovidersoffice/billingteamMade apositiveimpact ona memberExplainedwhat adeductible isto a memberHelpedsomeoneaccess theIH portalReferred anynon-IHmentalhealthbenefitAnswered ateammembersquestion inslackReferredany non-IH3rd partybenefitChattedwith anyrep fromVSUCalled aprovidersoffice forCPT codesUsed anempathyexpressionOpeneda CRFree!Explainedbalancebilling to amember(OON)Called aprovidersoffice toresolve abilling issueOpeneda claimscaseCalled amemberback afterthe calldroppedCheckedcoveragefor a CPTcodeExplainedthe breakdown of aclaim/EOBExplainedOut ofNetworkbenefitsReferredVirtualBehavioralHealthDiscussedCOBRAbenefits/infoReferredGRAILReferredany non-IH3rd partybenefitReferredCCM tosomeonewith a highopportunityFound anin-networkprovider fora memberChecked if aprovider wasin-networkfor amemberReferredEAP benefits(Lyra Health)Completeda costestimate fora memberReferredVirtualPrimaryCareExplainedwhat an Outof PocketMax is to amemberReferredVirtualUrgentCare

IH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
3
I
4
B
5
N
6
7
N
8
I
9
G
10
N
11
N
12
O
13
I
14
G
15
I
16
17
B
18
O
19
N
20
O
21
22
G
23
O
24
G
25
O
26
27
G
28
I
29
B
30
B
31
I
32
N
33
G
34
B
35
36
O
  1. B-Verified a provider was in-network
  2. Verified if members insurance was active
  3. I-Referred Hinge Health
  4. B-Opened an EMO
  5. N-Checked the status of an authorization
  6. Called a providers office/billing team
  7. N-Made a positive impact on a member
  8. I-Explained what a deductible is to a member
  9. G-Helped someone access the IH portal
  10. N-Referred any non-IH mental health benefit
  11. N-Answered a team members question in slack
  12. O-Referred any non-IH 3rd party benefit
  13. I-Chatted with any rep from VSU
  14. G-Called a providers office for CPT codes
  15. I-Used an empathy expression
  16. Opened a CR
  17. B-Free!
  18. O-Explained balance billing to a member (OON)
  19. N-Called a providers office to resolve a billing issue
  20. O-Opened a claims case
  21. Called a member back after the call dropped
  22. G-Checked coverage for a CPT code
  23. O-Explained the break down of a claim/EOB
  24. G-Explained Out of Network benefits
  25. O-Referred Virtual Behavioral Health
  26. Discussed COBRA benefits/info
  27. G-Referred GRAIL
  28. I-Referred any non-IH 3rd party benefit
  29. B-Referred CCM to someone with a high opportunity
  30. B-Found an in-network provider for a member
  31. I-Checked if a provider was in-network for a member
  32. N-Referred EAP benefits (Lyra Health)
  33. G-Completed a cost estimate for a member
  34. B-Referred Virtual Primary Care
  35. Explained what an Out of Pocket Max is to a member
  36. O-Referred Virtual Urgent Care