Called amemberback afterthe calldroppedUsed anempathyexpressionExplainedOut ofNetworkbenefitsReferredGRAILExplainedbalancebilling to amember(OON)Called aprovidersoffice toresolve abilling issueExplainedthe breakdown of aclaim/EOBCheckedcoveragefor a CPTcodeReferred anynon-IHmentalhealthbenefitReferredCCM tosomeonewith a highopportunityVerified aproviderwas in-networkHelpedsomeoneaccess theIH portalExplainedwhat an Outof PocketMax is to amemberReferredany non-IH3rd partybenefitOpenedanEMOVerified ifmembersinsurancewas activeChecked thestatus of anauthorizationFree!Referredany non-IH3rd partybenefitCompleteda costestimate fora memberCalled aprovidersoffice/billingteamFound anin-networkprovider fora memberCalled aprovidersoffice forCPT codesOpeneda claimscaseExplainedwhat adeductible isto a memberChattedwith anyrep fromVSUChecked if aprovider wasin-networkfor amemberAnswered ateammembersquestion inslackOpeneda CRDiscussedCOBRAbenefits/infoMade apositiveimpact ona memberReferredVirtualBehavioralHealthReferredHingeHealthReferredVirtualPrimaryCareReferredEAP benefits(Lyra Health)ReferredVirtualUrgentCareCalled amemberback afterthe calldroppedUsed anempathyexpressionExplainedOut ofNetworkbenefitsReferredGRAILExplainedbalancebilling to amember(OON)Called aprovidersoffice toresolve abilling issueExplainedthe breakdown of aclaim/EOBCheckedcoveragefor a CPTcodeReferred anynon-IHmentalhealthbenefitReferredCCM tosomeonewith a highopportunityVerified aproviderwas in-networkHelpedsomeoneaccess theIH portalExplainedwhat an Outof PocketMax is to amemberReferredany non-IH3rd partybenefitOpenedanEMOVerified ifmembersinsurancewas activeChecked thestatus of anauthorizationFree!Referredany non-IH3rd partybenefitCompleteda costestimate fora memberCalled aprovidersoffice/billingteamFound anin-networkprovider fora memberCalled aprovidersoffice forCPT codesOpeneda claimscaseExplainedwhat adeductible isto a memberChattedwith anyrep fromVSUChecked if aprovider wasin-networkfor amemberAnswered ateammembersquestion inslackOpeneda CRDiscussedCOBRAbenefits/infoMade apositiveimpact ona memberReferredVirtualBehavioralHealthReferredHingeHealthReferredVirtualPrimaryCareReferredEAP benefits(Lyra Health)ReferredVirtualUrgentCare

IH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
I
3
G
4
G
5
O
6
N
7
O
8
G
9
N
10
B
11
B
12
G
13
14
I
15
B
16
17
N
18
B
19
O
20
G
21
22
B
23
G
24
O
25
I
26
I
27
I
28
N
29
30
31
N
32
O
33
I
34
B
35
N
36
O
  1. Called a member back after the call dropped
  2. I-Used an empathy expression
  3. G-Explained Out of Network benefits
  4. G-Referred GRAIL
  5. O-Explained balance billing to a member (OON)
  6. N-Called a providers office to resolve a billing issue
  7. O-Explained the break down of a claim/EOB
  8. G-Checked coverage for a CPT code
  9. N-Referred any non-IH mental health benefit
  10. B-Referred CCM to someone with a high opportunity
  11. B-Verified a provider was in-network
  12. G-Helped someone access the IH portal
  13. Explained what an Out of Pocket Max is to a member
  14. I-Referred any non-IH 3rd party benefit
  15. B-Opened an EMO
  16. Verified if members insurance was active
  17. N-Checked the status of an authorization
  18. B-Free!
  19. O-Referred any non-IH 3rd party benefit
  20. G-Completed a cost estimate for a member
  21. Called a providers office/billing team
  22. B-Found an in-network provider for a member
  23. G-Called a providers office for CPT codes
  24. O-Opened a claims case
  25. I-Explained what a deductible is to a member
  26. I-Chatted with any rep from VSU
  27. I-Checked if a provider was in-network for a member
  28. N-Answered a team members question in slack
  29. Opened a CR
  30. Discussed COBRA benefits/info
  31. N-Made a positive impact on a member
  32. O-Referred Virtual Behavioral Health
  33. I-Referred Hinge Health
  34. B-Referred Virtual Primary Care
  35. N-Referred EAP benefits (Lyra Health)
  36. O-Referred Virtual Urgent Care