Openeda CRFound anin-networkprovider fora memberCalled aprovidersoffice toresolve abilling issueCalled aprovidersoffice/billingteamChecked thestatus of anauthorizationCalled aprovidersoffice forCPT codesReferredVirtualUrgentCareReferredEAP benefits(Lyra Health)Completeda costestimate fora memberReferredCCM tosomeonewith a highopportunityChecked if aprovider wasin-networkfor amemberUsed anempathyexpressionExplainedwhat adeductible isto a memberFree!ReferredHingeHealthAnswered ateammembersquestion inslackMade apositiveimpact ona memberReferred anynon-IHmentalhealthbenefitOpeneda claimscaseExplainedOut ofNetworkbenefitsReferredany non-IH3rd partybenefitChattedwith anyrep fromVSUExplainedwhat an Outof PocketMax is to amemberReferredVirtualPrimaryCareDiscussedCOBRAbenefits/infoReferredVirtualBehavioralHealthHelpedsomeoneaccess theIH portalReferredGRAILVerified ifmembersinsurancewas activeExplainedthe breakdown of aclaim/EOBCalled amemberback afterthe calldroppedReferredany non-IH3rd partybenefitExplainedbalancebilling to amember(OON)OpenedanEMOVerified aproviderwas in-networkCheckedcoveragefor a CPTcodeOpeneda CRFound anin-networkprovider fora memberCalled aprovidersoffice toresolve abilling issueCalled aprovidersoffice/billingteamChecked thestatus of anauthorizationCalled aprovidersoffice forCPT codesReferredVirtualUrgentCareReferredEAP benefits(Lyra Health)Completeda costestimate fora memberReferredCCM tosomeonewith a highopportunityChecked if aprovider wasin-networkfor amemberUsed anempathyexpressionExplainedwhat adeductible isto a memberFree!ReferredHingeHealthAnswered ateammembersquestion inslackMade apositiveimpact ona memberReferred anynon-IHmentalhealthbenefitOpeneda claimscaseExplainedOut ofNetworkbenefitsReferredany non-IH3rd partybenefitChattedwith anyrep fromVSUExplainedwhat an Outof PocketMax is to amemberReferredVirtualPrimaryCareDiscussedCOBRAbenefits/infoReferredVirtualBehavioralHealthHelpedsomeoneaccess theIH portalReferredGRAILVerified ifmembersinsurancewas activeExplainedthe breakdown of aclaim/EOBCalled amemberback afterthe calldroppedReferredany non-IH3rd partybenefitExplainedbalancebilling to amember(OON)OpenedanEMOVerified aproviderwas in-networkCheckedcoveragefor a CPTcode

IH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
B
3
N
4
5
N
6
G
7
O
8
N
9
G
10
B
11
I
12
I
13
I
14
B
15
I
16
N
17
N
18
N
19
O
20
G
21
I
22
I
23
24
B
25
26
O
27
G
28
G
29
30
O
31
32
O
33
O
34
B
35
B
36
G
  1. Opened a CR
  2. B-Found an in-network provider for a member
  3. N-Called a providers office to resolve a billing issue
  4. Called a providers office/billing team
  5. N-Checked the status of an authorization
  6. G-Called a providers office for CPT codes
  7. O-Referred Virtual Urgent Care
  8. N-Referred EAP benefits (Lyra Health)
  9. G-Completed a cost estimate for a member
  10. B-Referred CCM to someone with a high opportunity
  11. I-Checked if a provider was in-network for a member
  12. I-Used an empathy expression
  13. I-Explained what a deductible is to a member
  14. B-Free!
  15. I-Referred Hinge Health
  16. N-Answered a team members question in slack
  17. N-Made a positive impact on a member
  18. N-Referred any non-IH mental health benefit
  19. O-Opened a claims case
  20. G-Explained Out of Network benefits
  21. I-Referred any non-IH 3rd party benefit
  22. I-Chatted with any rep from VSU
  23. Explained what an Out of Pocket Max is to a member
  24. B-Referred Virtual Primary Care
  25. Discussed COBRA benefits/info
  26. O-Referred Virtual Behavioral Health
  27. G-Helped someone access the IH portal
  28. G-Referred GRAIL
  29. Verified if members insurance was active
  30. O-Explained the break down of a claim/EOB
  31. Called a member back after the call dropped
  32. O-Referred any non-IH 3rd party benefit
  33. O-Explained balance billing to a member (OON)
  34. B-Opened an EMO
  35. B-Verified a provider was in-network
  36. G-Checked coverage for a CPT code