ReferredVirtualBehavioralHealthExplainedwhat adeductible isto a memberReferredGRAILReferredVirtualUrgentCareAnswered ateammembersquestion inslackChattedwith anyrep fromVSUExplainedthe breakdown of aclaim/EOBCalled aprovidersoffice/billingteamVerified aproviderwas in-networkOpeneda CRCalled aprovidersoffice forCPT codesUsed anempathyexpressionReferredHingeHealthReferredany non-IH3rd partybenefitReferredCCM tosomeonewith a highopportunityFound anin-networkprovider fora memberReferred anynon-IHmentalhealthbenefitReferredEAP benefits(Lyra Health)OpenedanEMOReferredany non-IH3rd partybenefitHelpedsomeoneaccess theIH portalCheckedcoveragefor a CPTcodeCalled amemberback afterthe calldroppedExplainedwhat an Outof PocketMax is to amemberOpeneda claimscaseCalled aprovidersoffice toresolve abilling issueExplainedbalancebilling to amember(OON)ReferredVirtualPrimaryCareCompleteda costestimate fora memberVerified ifmembersinsurancewas activeChecked thestatus of anauthorizationChecked if aprovider wasin-networkfor amemberExplainedOut ofNetworkbenefitsMade apositiveimpact ona memberDiscussedCOBRAbenefits/infoFree!ReferredVirtualBehavioralHealthExplainedwhat adeductible isto a memberReferredGRAILReferredVirtualUrgentCareAnswered ateammembersquestion inslackChattedwith anyrep fromVSUExplainedthe breakdown of aclaim/EOBCalled aprovidersoffice/billingteamVerified aproviderwas in-networkOpeneda CRCalled aprovidersoffice forCPT codesUsed anempathyexpressionReferredHingeHealthReferredany non-IH3rd partybenefitReferredCCM tosomeonewith a highopportunityFound anin-networkprovider fora memberReferred anynon-IHmentalhealthbenefitReferredEAP benefits(Lyra Health)OpenedanEMOReferredany non-IH3rd partybenefitHelpedsomeoneaccess theIH portalCheckedcoveragefor a CPTcodeCalled amemberback afterthe calldroppedExplainedwhat an Outof PocketMax is to amemberOpeneda claimscaseCalled aprovidersoffice toresolve abilling issueExplainedbalancebilling to amember(OON)ReferredVirtualPrimaryCareCompleteda costestimate fora memberVerified ifmembersinsurancewas activeChecked thestatus of anauthorizationChecked if aprovider wasin-networkfor amemberExplainedOut ofNetworkbenefitsMade apositiveimpact ona memberDiscussedCOBRAbenefits/infoFree!

IH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
G
4
O
5
N
6
I
7
O
8
9
B
10
11
G
12
I
13
I
14
I
15
B
16
B
17
N
18
N
19
B
20
O
21
G
22
G
23
24
25
O
26
N
27
O
28
B
29
G
30
31
N
32
I
33
G
34
N
35
36
B
  1. O-Referred Virtual Behavioral Health
  2. I-Explained what a deductible is to a member
  3. G-Referred GRAIL
  4. O-Referred Virtual Urgent Care
  5. N-Answered a team members question in slack
  6. I-Chatted with any rep from VSU
  7. O-Explained the break down of a claim/EOB
  8. Called a providers office/billing team
  9. B-Verified a provider was in-network
  10. Opened a CR
  11. G-Called a providers office for CPT codes
  12. I-Used an empathy expression
  13. I-Referred Hinge Health
  14. I-Referred any non-IH 3rd party benefit
  15. B-Referred CCM to someone with a high opportunity
  16. B-Found an in-network provider for a member
  17. N-Referred any non-IH mental health benefit
  18. N-Referred EAP benefits (Lyra Health)
  19. B-Opened an EMO
  20. O-Referred any non-IH 3rd party benefit
  21. G-Helped someone access the IH portal
  22. G-Checked coverage for a CPT code
  23. Called a member back after the call dropped
  24. Explained what an Out of Pocket Max is to a member
  25. O-Opened a claims case
  26. N-Called a providers office to resolve a billing issue
  27. O-Explained balance billing to a member (OON)
  28. B-Referred Virtual Primary Care
  29. G-Completed a cost estimate for a member
  30. Verified if members insurance was active
  31. N-Checked the status of an authorization
  32. I-Checked if a provider was in-network for a member
  33. G-Explained Out of Network benefits
  34. N-Made a positive impact on a member
  35. Discussed COBRA benefits/info
  36. B-Free!