ReferredEAP benefits(Lyra Health)ReferredVirtualBehavioralHealthReferredHingeHealthCalled aprovidersoffice toresolve abilling issueExplainedwhat adeductible isto a memberExplainedwhat an Outof PocketMax is to amemberOpenedanEMOMade apositiveimpact ona memberReferredGRAILCheckedcoveragefor a CPTcodeUsed anempathyexpressionFree!Openeda claimscaseAnswered ateammembersquestion inslackCalled aprovidersoffice forCPT codesFound anin-networkprovider fora memberCalled aprovidersoffice/billingteamChattedwith anyrep fromVSUChecked if aprovider wasin-networkfor amemberReferredVirtualUrgentCareReferredVirtualPrimaryCareHelpedsomeoneaccess theIH portalVerified ifmembersinsurancewas activeExplainedbalancebilling to amember(OON)Checked thestatus of anauthorizationReferredany non-IH3rd partybenefitCalled amemberback afterthe calldroppedOpeneda CRReferred anynon-IHmentalhealthbenefitReferredany non-IH3rd partybenefitReferredCCM tosomeonewith a highopportunityDiscussedCOBRAbenefits/infoVerified aproviderwas in-networkExplainedOut ofNetworkbenefitsExplainedthe breakdown of aclaim/EOBCompleteda costestimate fora memberReferredEAP benefits(Lyra Health)ReferredVirtualBehavioralHealthReferredHingeHealthCalled aprovidersoffice toresolve abilling issueExplainedwhat adeductible isto a memberExplainedwhat an Outof PocketMax is to amemberOpenedanEMOMade apositiveimpact ona memberReferredGRAILCheckedcoveragefor a CPTcodeUsed anempathyexpressionFree!Openeda claimscaseAnswered ateammembersquestion inslackCalled aprovidersoffice forCPT codesFound anin-networkprovider fora memberCalled aprovidersoffice/billingteamChattedwith anyrep fromVSUChecked if aprovider wasin-networkfor amemberReferredVirtualUrgentCareReferredVirtualPrimaryCareHelpedsomeoneaccess theIH portalVerified ifmembersinsurancewas activeExplainedbalancebilling to amember(OON)Checked thestatus of anauthorizationReferredany non-IH3rd partybenefitCalled amemberback afterthe calldroppedOpeneda CRReferred anynon-IHmentalhealthbenefitReferredany non-IH3rd partybenefitReferredCCM tosomeonewith a highopportunityDiscussedCOBRAbenefits/infoVerified aproviderwas in-networkExplainedOut ofNetworkbenefitsExplainedthe breakdown of aclaim/EOBCompleteda costestimate fora member

IH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
I
4
N
5
I
6
7
B
8
N
9
G
10
G
11
I
12
B
13
O
14
N
15
G
16
B
17
18
I
19
I
20
O
21
B
22
G
23
24
O
25
N
26
O
27
28
29
N
30
I
31
B
32
33
B
34
G
35
O
36
G
  1. N-Referred EAP benefits (Lyra Health)
  2. O-Referred Virtual Behavioral Health
  3. I-Referred Hinge Health
  4. N-Called a providers office to resolve a billing issue
  5. I-Explained what a deductible is to a member
  6. Explained what an Out of Pocket Max is to a member
  7. B-Opened an EMO
  8. N-Made a positive impact on a member
  9. G-Referred GRAIL
  10. G-Checked coverage for a CPT code
  11. I-Used an empathy expression
  12. B-Free!
  13. O-Opened a claims case
  14. N-Answered a team members question in slack
  15. G-Called a providers office for CPT codes
  16. B-Found an in-network provider for a member
  17. Called a providers office/billing team
  18. I-Chatted with any rep from VSU
  19. I-Checked if a provider was in-network for a member
  20. O-Referred Virtual Urgent Care
  21. B-Referred Virtual Primary Care
  22. G-Helped someone access the IH portal
  23. Verified if members insurance was active
  24. O-Explained balance billing to a member (OON)
  25. N-Checked the status of an authorization
  26. O-Referred any non-IH 3rd party benefit
  27. Called a member back after the call dropped
  28. Opened a CR
  29. N-Referred any non-IH mental health benefit
  30. I-Referred any non-IH 3rd party benefit
  31. B-Referred CCM to someone with a high opportunity
  32. Discussed COBRA benefits/info
  33. B-Verified a provider was in-network
  34. G-Explained Out of Network benefits
  35. O-Explained the break down of a claim/EOB
  36. G-Completed a cost estimate for a member