Made apositiveimpact ona memberReferredHingeHealthReferredVirtualPrimaryCareReferred anynon-IHmentalhealthbenefitOpeneda CRCalled aprovidersoffice toresolve abilling issueExplainedwhat adeductible isto a memberReferredVirtualBehavioralHealthExplainedthe breakdown of aclaim/EOBUsed anempathyexpressionReferredCCM tosomeonewith a highopportunityReferredGRAILVerified aproviderwas in-networkReferredVirtualUrgentCareReferredEAP benefits(Lyra Health)Answered ateammembersquestion inslackExplainedwhat an Outof PocketMax is to amemberCalled aprovidersoffice forCPT codesFree!Chattedwith anyrep fromVSUHelpedsomeoneaccess theIH portalExplainedbalancebilling to amember(OON)Completeda costestimate fora memberFound anin-networkprovider fora memberVerified ifmembersinsurancewas activeCalled amemberback afterthe calldroppedChecked if aprovider wasin-networkfor amemberOpeneda claimscaseReferredany non-IH3rd partybenefitCalled aprovidersoffice/billingteamExplainedOut ofNetworkbenefitsReferredany non-IH3rd partybenefitOpenedanEMOCheckedcoveragefor a CPTcodeChecked thestatus of anauthorizationDiscussedCOBRAbenefits/infoMade apositiveimpact ona memberReferredHingeHealthReferredVirtualPrimaryCareReferred anynon-IHmentalhealthbenefitOpeneda CRCalled aprovidersoffice toresolve abilling issueExplainedwhat adeductible isto a memberReferredVirtualBehavioralHealthExplainedthe breakdown of aclaim/EOBUsed anempathyexpressionReferredCCM tosomeonewith a highopportunityReferredGRAILVerified aproviderwas in-networkReferredVirtualUrgentCareReferredEAP benefits(Lyra Health)Answered ateammembersquestion inslackExplainedwhat an Outof PocketMax is to amemberCalled aprovidersoffice forCPT codesFree!Chattedwith anyrep fromVSUHelpedsomeoneaccess theIH portalExplainedbalancebilling to amember(OON)Completeda costestimate fora memberFound anin-networkprovider fora memberVerified ifmembersinsurancewas activeCalled amemberback afterthe calldroppedChecked if aprovider wasin-networkfor amemberOpeneda claimscaseReferredany non-IH3rd partybenefitCalled aprovidersoffice/billingteamExplainedOut ofNetworkbenefitsReferredany non-IH3rd partybenefitOpenedanEMOCheckedcoveragefor a CPTcodeChecked thestatus of anauthorizationDiscussedCOBRAbenefits/info

IH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
B
4
N
5
6
N
7
I
8
O
9
O
10
I
11
B
12
G
13
B
14
O
15
N
16
N
17
18
G
19
B
20
I
21
G
22
O
23
G
24
B
25
26
27
I
28
O
29
O
30
31
G
32
I
33
B
34
G
35
N
36
  1. N-Made a positive impact on a member
  2. I-Referred Hinge Health
  3. B-Referred Virtual Primary Care
  4. N-Referred any non-IH mental health benefit
  5. Opened a CR
  6. N-Called a providers office to resolve a billing issue
  7. I-Explained what a deductible is to a member
  8. O-Referred Virtual Behavioral Health
  9. O-Explained the break down of a claim/EOB
  10. I-Used an empathy expression
  11. B-Referred CCM to someone with a high opportunity
  12. G-Referred GRAIL
  13. B-Verified a provider was in-network
  14. O-Referred Virtual Urgent Care
  15. N-Referred EAP benefits (Lyra Health)
  16. N-Answered a team members question in slack
  17. Explained what an Out of Pocket Max is to a member
  18. G-Called a providers office for CPT codes
  19. B-Free!
  20. I-Chatted with any rep from VSU
  21. G-Helped someone access the IH portal
  22. O-Explained balance billing to a member (OON)
  23. G-Completed a cost estimate for a member
  24. B-Found an in-network provider for a member
  25. Verified if members insurance was active
  26. Called a member back after the call dropped
  27. I-Checked if a provider was in-network for a member
  28. O-Opened a claims case
  29. O-Referred any non-IH 3rd party benefit
  30. Called a providers office/billing team
  31. G-Explained Out of Network benefits
  32. I-Referred any non-IH 3rd party benefit
  33. B-Opened an EMO
  34. G-Checked coverage for a CPT code
  35. N-Checked the status of an authorization
  36. Discussed COBRA benefits/info