Explainedbalancebilling to amember(OON)Explainedthe breakdown of aclaim/EOBCompleteda costestimate fora memberChecked if aprovider wasin-networkfor amemberFound anin-networkprovider fora memberReferredVirtualUrgentCareReferredHingeHealthChattedwith anyrep fromVSUExplainedOut ofNetworkbenefitsReferredEAP benefits(Lyra Health)Explainedwhat an Outof PocketMax is to amemberAnswered ateammembersquestion inslackDiscussedCOBRAbenefits/infoOpenedanEMOCalled aprovidersoffice/billingteamReferred anynon-IHmentalhealthbenefitChecked thestatus of anauthorizationVerified aproviderwas in-networkCalled aprovidersoffice toresolve abilling issueUsed anempathyexpressionOpeneda CRCalled amemberback afterthe calldroppedReferredCCM tosomeonewith a highopportunityHelpedsomeoneaccess theIH portalCalled aprovidersoffice forCPT codesReferredVirtualPrimaryCareOpeneda claimscaseReferredVirtualBehavioralHealthCheckedcoveragefor a CPTcodeVerified ifmembersinsurancewas activeReferredany non-IH3rd partybenefitReferredany non-IH3rd partybenefitMade apositiveimpact ona memberReferredGRAILExplainedwhat adeductible isto a memberFree!Explainedbalancebilling to amember(OON)Explainedthe breakdown of aclaim/EOBCompleteda costestimate fora memberChecked if aprovider wasin-networkfor amemberFound anin-networkprovider fora memberReferredVirtualUrgentCareReferredHingeHealthChattedwith anyrep fromVSUExplainedOut ofNetworkbenefitsReferredEAP benefits(Lyra Health)Explainedwhat an Outof PocketMax is to amemberAnswered ateammembersquestion inslackDiscussedCOBRAbenefits/infoOpenedanEMOCalled aprovidersoffice/billingteamReferred anynon-IHmentalhealthbenefitChecked thestatus of anauthorizationVerified aproviderwas in-networkCalled aprovidersoffice toresolve abilling issueUsed anempathyexpressionOpeneda CRCalled amemberback afterthe calldroppedReferredCCM tosomeonewith a highopportunityHelpedsomeoneaccess theIH portalCalled aprovidersoffice forCPT codesReferredVirtualPrimaryCareOpeneda claimscaseReferredVirtualBehavioralHealthCheckedcoveragefor a CPTcodeVerified ifmembersinsurancewas activeReferredany non-IH3rd partybenefitReferredany non-IH3rd partybenefitMade apositiveimpact ona memberReferredGRAILExplainedwhat adeductible isto a memberFree!

IH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
G
4
I
5
B
6
O
7
I
8
I
9
G
10
N
11
12
N
13
14
B
15
16
N
17
N
18
B
19
N
20
I
21
22
23
B
24
G
25
G
26
B
27
O
28
O
29
G
30
31
I
32
O
33
N
34
G
35
I
36
B
  1. O-Explained balance billing to a member (OON)
  2. O-Explained the break down of a claim/EOB
  3. G-Completed a cost estimate for a member
  4. I-Checked if a provider was in-network for a member
  5. B-Found an in-network provider for a member
  6. O-Referred Virtual Urgent Care
  7. I-Referred Hinge Health
  8. I-Chatted with any rep from VSU
  9. G-Explained Out of Network benefits
  10. N-Referred EAP benefits (Lyra Health)
  11. Explained what an Out of Pocket Max is to a member
  12. N-Answered a team members question in slack
  13. Discussed COBRA benefits/info
  14. B-Opened an EMO
  15. Called a providers office/billing team
  16. N-Referred any non-IH mental health benefit
  17. N-Checked the status of an authorization
  18. B-Verified a provider was in-network
  19. N-Called a providers office to resolve a billing issue
  20. I-Used an empathy expression
  21. Opened a CR
  22. Called a member back after the call dropped
  23. B-Referred CCM to someone with a high opportunity
  24. G-Helped someone access the IH portal
  25. G-Called a providers office for CPT codes
  26. B-Referred Virtual Primary Care
  27. O-Opened a claims case
  28. O-Referred Virtual Behavioral Health
  29. G-Checked coverage for a CPT code
  30. Verified if members insurance was active
  31. I-Referred any non-IH 3rd party benefit
  32. O-Referred any non-IH 3rd party benefit
  33. N-Made a positive impact on a member
  34. G-Referred GRAIL
  35. I-Explained what a deductible is to a member
  36. B-Free!