Answered ateammembersquestion inslackReferredCCM tosomeonewith a highopportunityExplainedwhat an Outof PocketMax is to amemberCalled amemberback afterthe calldroppedReferredEAP benefits(Lyra Health)Helpedsomeoneaccess theIH portalCalled aprovidersoffice/billingteamCalled aprovidersoffice forCPT codesExplainedOut ofNetworkbenefitsExplainedwhat adeductible isto a memberReferredGRAILOpeneda claimscaseChecked if aprovider wasin-networkfor amemberExplainedbalancebilling to amember(OON)Completeda costestimate fora memberChattedwith anyrep fromVSUReferredany non-IH3rd partybenefitReferredVirtualUrgentCareVerified ifmembersinsurancewas activeExplainedthe breakdown of aclaim/EOBFree!OpenedanEMOChecked thestatus of anauthorizationVerified aproviderwas in-networkReferredVirtualBehavioralHealthFound anin-networkprovider fora memberDiscussedCOBRAbenefits/infoReferred anynon-IHmentalhealthbenefitUsed anempathyexpressionReferredVirtualPrimaryCareMade apositiveimpact ona memberCalled aprovidersoffice toresolve abilling issueReferredany non-IH3rd partybenefitOpeneda CRReferredHingeHealthCheckedcoveragefor a CPTcodeAnswered ateammembersquestion inslackReferredCCM tosomeonewith a highopportunityExplainedwhat an Outof PocketMax is to amemberCalled amemberback afterthe calldroppedReferredEAP benefits(Lyra Health)Helpedsomeoneaccess theIH portalCalled aprovidersoffice/billingteamCalled aprovidersoffice forCPT codesExplainedOut ofNetworkbenefitsExplainedwhat adeductible isto a memberReferredGRAILOpeneda claimscaseChecked if aprovider wasin-networkfor amemberExplainedbalancebilling to amember(OON)Completeda costestimate fora memberChattedwith anyrep fromVSUReferredany non-IH3rd partybenefitReferredVirtualUrgentCareVerified ifmembersinsurancewas activeExplainedthe breakdown of aclaim/EOBFree!OpenedanEMOChecked thestatus of anauthorizationVerified aproviderwas in-networkReferredVirtualBehavioralHealthFound anin-networkprovider fora memberDiscussedCOBRAbenefits/infoReferred anynon-IHmentalhealthbenefitUsed anempathyexpressionReferredVirtualPrimaryCareMade apositiveimpact ona memberCalled aprovidersoffice toresolve abilling issueReferredany non-IH3rd partybenefitOpeneda CRReferredHingeHealthCheckedcoveragefor a CPTcode

IH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
4
5
N
6
G
7
8
G
9
G
10
I
11
G
12
O
13
I
14
O
15
G
16
I
17
O
18
O
19
20
O
21
B
22
B
23
N
24
B
25
O
26
B
27
28
N
29
I
30
B
31
N
32
N
33
I
34
35
I
36
G
  1. N-Answered a team members question in slack
  2. B-Referred CCM to someone with a high opportunity
  3. Explained what an Out of Pocket Max is to a member
  4. Called a member back after the call dropped
  5. N-Referred EAP benefits (Lyra Health)
  6. G-Helped someone access the IH portal
  7. Called a providers office/billing team
  8. G-Called a providers office for CPT codes
  9. G-Explained Out of Network benefits
  10. I-Explained what a deductible is to a member
  11. G-Referred GRAIL
  12. O-Opened a claims case
  13. I-Checked if a provider was in-network for a member
  14. O-Explained balance billing to a member (OON)
  15. G-Completed a cost estimate for a member
  16. I-Chatted with any rep from VSU
  17. O-Referred any non-IH 3rd party benefit
  18. O-Referred Virtual Urgent Care
  19. Verified if members insurance was active
  20. O-Explained the break down of a claim/EOB
  21. B-Free!
  22. B-Opened an EMO
  23. N-Checked the status of an authorization
  24. B-Verified a provider was in-network
  25. O-Referred Virtual Behavioral Health
  26. B-Found an in-network provider for a member
  27. Discussed COBRA benefits/info
  28. N-Referred any non-IH mental health benefit
  29. I-Used an empathy expression
  30. B-Referred Virtual Primary Care
  31. N-Made a positive impact on a member
  32. N-Called a providers office to resolve a billing issue
  33. I-Referred any non-IH 3rd party benefit
  34. Opened a CR
  35. I-Referred Hinge Health
  36. G-Checked coverage for a CPT code