This bingo card has 36 words: Referred Virtual Primary Care, Explained what a deductible is to a member, Answered a team members question in slack, Helped someone access the IH portal, Referred Virtual Behavioral Health, Explained what an Out of Pocket Max is to a member, Found an in-network provider for a member, Checked if a provider was in-network for a member, Called a providers office to resolve a billing issue, Called a providers office for CPT codes, Opened a claims case, Opened a CR, Opened an EMO, Used an empathy expression, Referred EAP benefits (Lyra Health), Completed a cost estimate for a member, Explained the break down of a claim/EOB, Discussed COBRA benefits/info, Free!, Chatted with any rep from VSU, Made a positive impact on a member, Explained Out of Network benefits, Explained balance billing to a member (OON), Called a member back after the call dropped, Referred CCM to someone with a high opportunity, Referred Hinge Health, Referred any non-IH mental health benefit, Referred GRAIL, Referred any non-IH 3rd party benefit, Verified if members insurance was active, Verified a provider was in-network, Referred any non-IH 3rd party benefit, Checked the status of an authorization, Checked coverage for a CPT code, Referred Virtual Urgent Care and Called a providers office/billing team.
⚠ This card has duplicate items: Referred any non-IH 3rd party benefit (2)
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