VerifiedOutagePhoneNumberEnsuredmeter wasaccessibleAcknowledgedCustomerSituationAdvisedcaller of adisconnectnoticeName atrainer ________Free!Verifiedcaller'sfirst andlast nameAdvisedcustomer ofdom.com/IVRUsed "we"(referringtoDominion)Quoted1.5% or1% lpcRestatedCustomerRequestAlphaPhoneticCodeUsedFraudCode 80 inExperianusedCall outline # ________OfferedmedicalformMyAdherencefor Monday______VerifiedOutagePhoneNumberEnsuredmeter wasaccessibleAcknowledgedCustomerSituationAdvisedcaller of adisconnectnoticeName atrainer ________Free!Verifiedcaller'sfirst andlast nameAdvisedcustomer ofdom.com/IVRUsed "we"(referringtoDominion)Quoted1.5% or1% lpcRestatedCustomerRequestAlphaPhoneticCodeUsedFraudCode 80 inExperianusedCall outline # ________OfferedmedicalformMyAdherencefor Monday______

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verified Outage Phone Number
  2. Ensured meter was accessible
  3. Acknowledged Customer Situation
  4. Advised caller of a disconnect notice
  5. Name a trainer ________
  6. Free!
  7. Verified caller's first and last name
  8. Advised customer of dom.com/IVR
  9. Used "we"(referring to Dominion)
  10. Quoted 1.5% or 1% lpc
  11. Restated Customer Request
  12. Alpha Phonetic Code Used
  13. Fraud Code 80 in Experian used
  14. Call out line # ________
  15. Offered medical form
  16. My Adherence for Monday ______