MyAdherencefor Monday______Advisedcustomer ofdom.com/IVRUsed "we"(referringtoDominion)Verifiedcaller'sfirst andlast nameVerifiedOutagePhoneNumberName atrainer ________RestatedCustomerRequestAcknowledgedCustomerSituationEnsuredmeter wasaccessibleQuoted1.5% or1% lpcFree!Call outline # ________Advisedcaller of adisconnectnoticeAlphaPhoneticCodeUsedOfferedmedicalformFraudCode 80 inExperianusedMyAdherencefor Monday______Advisedcustomer ofdom.com/IVRUsed "we"(referringtoDominion)Verifiedcaller'sfirst andlast nameVerifiedOutagePhoneNumberName atrainer ________RestatedCustomerRequestAcknowledgedCustomerSituationEnsuredmeter wasaccessibleQuoted1.5% or1% lpcFree!Call outline # ________Advisedcaller of adisconnectnoticeAlphaPhoneticCodeUsedOfferedmedicalformFraudCode 80 inExperianused

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My Adherence for Monday ______
  2. Advised customer of dom.com/IVR
  3. Used "we"(referring to Dominion)
  4. Verified caller's first and last name
  5. Verified Outage Phone Number
  6. Name a trainer ________
  7. Restated Customer Request
  8. Acknowledged Customer Situation
  9. Ensured meter was accessible
  10. Quoted 1.5% or 1% lpc
  11. Free!
  12. Call out line # ________
  13. Advised caller of a disconnect notice
  14. Alpha Phonetic Code Used
  15. Offered medical form
  16. Fraud Code 80 in Experian used