OfferedmedicalformMyAdherencefor Monday______Free!Verifiedcaller'sfirst andlast nameAlphaPhoneticCodeUsedVerifiedOutagePhoneNumberUsed "we"(referringtoDominion)AcknowledgedCustomerSituationQuoted1.5% or1% lpcAdvisedcustomer ofdom.com/IVREnsuredmeter wasaccessibleName atrainer ________Advisedcaller of adisconnectnoticeRestatedCustomerRequestCall outline # ________FraudCode 80 inExperianusedOfferedmedicalformMyAdherencefor Monday______Free!Verifiedcaller'sfirst andlast nameAlphaPhoneticCodeUsedVerifiedOutagePhoneNumberUsed "we"(referringtoDominion)AcknowledgedCustomerSituationQuoted1.5% or1% lpcAdvisedcustomer ofdom.com/IVREnsuredmeter wasaccessibleName atrainer ________Advisedcaller of adisconnectnoticeRestatedCustomerRequestCall outline # ________FraudCode 80 inExperianused

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered medical form
  2. My Adherence for Monday ______
  3. Free!
  4. Verified caller's first and last name
  5. Alpha Phonetic Code Used
  6. Verified Outage Phone Number
  7. Used "we"(referring to Dominion)
  8. Acknowledged Customer Situation
  9. Quoted 1.5% or 1% lpc
  10. Advised customer of dom.com/IVR
  11. Ensured meter was accessible
  12. Name a trainer ________
  13. Advised caller of a disconnect notice
  14. Restated Customer Request
  15. Call out line # ________
  16. Fraud Code 80 in Experian used