AlphaPhoneticCodeUsedFree!Advisedcaller of adisconnectnoticeAcknowledgedCustomerSituationCall outline # ________Ensuredmeter wasaccessibleVerifiedOutagePhoneNumberVerifiedcaller'sfirst andlast nameRestatedCustomerRequestName atrainer ________Quoted1.5% or1% lpcOfferedmedicalformAdvisedcustomer ofdom.com/IVRMyAdherencefor Monday______FraudCode 80 inExperianusedUsed "we"(referringtoDominion)AlphaPhoneticCodeUsedFree!Advisedcaller of adisconnectnoticeAcknowledgedCustomerSituationCall outline # ________Ensuredmeter wasaccessibleVerifiedOutagePhoneNumberVerifiedcaller'sfirst andlast nameRestatedCustomerRequestName atrainer ________Quoted1.5% or1% lpcOfferedmedicalformAdvisedcustomer ofdom.com/IVRMyAdherencefor Monday______FraudCode 80 inExperianusedUsed "we"(referringtoDominion)

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Alpha Phonetic Code Used
  2. Free!
  3. Advised caller of a disconnect notice
  4. Acknowledged Customer Situation
  5. Call out line # ________
  6. Ensured meter was accessible
  7. Verified Outage Phone Number
  8. Verified caller's first and last name
  9. Restated Customer Request
  10. Name a trainer ________
  11. Quoted 1.5% or 1% lpc
  12. Offered medical form
  13. Advised customer of dom.com/IVR
  14. My Adherence for Monday ______
  15. Fraud Code 80 in Experian used
  16. Used "we"(referring to Dominion)