MyAdherencefor Monday______FraudCode 80 inExperianusedName atrainer ________Free!RestatedCustomerRequestAlphaPhoneticCodeUsedAdvisedcaller of adisconnectnoticeUsed "we"(referringtoDominion)Call outline # ________AcknowledgedCustomerSituationEnsuredmeter wasaccessibleVerifiedOutagePhoneNumberOfferedmedicalformAdvisedcustomer ofdom.com/IVRQuoted1.5% or1% lpcVerifiedcaller'sfirst andlast nameMyAdherencefor Monday______FraudCode 80 inExperianusedName atrainer ________Free!RestatedCustomerRequestAlphaPhoneticCodeUsedAdvisedcaller of adisconnectnoticeUsed "we"(referringtoDominion)Call outline # ________AcknowledgedCustomerSituationEnsuredmeter wasaccessibleVerifiedOutagePhoneNumberOfferedmedicalformAdvisedcustomer ofdom.com/IVRQuoted1.5% or1% lpcVerifiedcaller'sfirst andlast name

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My Adherence for Monday ______
  2. Fraud Code 80 in Experian used
  3. Name a trainer ________
  4. Free!
  5. Restated Customer Request
  6. Alpha Phonetic Code Used
  7. Advised caller of a disconnect notice
  8. Used "we"(referring to Dominion)
  9. Call out line # ________
  10. Acknowledged Customer Situation
  11. Ensured meter was accessible
  12. Verified Outage Phone Number
  13. Offered medical form
  14. Advised customer of dom.com/IVR
  15. Quoted 1.5% or 1% lpc
  16. Verified caller's first and last name