Verifiedcaller'sfirst andlast nameAdvisedcaller of adisconnectnoticeMyAdherencefor Monday______Used "we"(referringtoDominion)Call outline # ________Name atrainer ________AcknowledgedCustomerSituationAlphaPhoneticCodeUsedFraudCode 80 inExperianusedEnsuredmeter wasaccessibleAdvisedcustomer ofdom.com/IVRQuoted1.5% or1% lpcOfferedmedicalformRestatedCustomerRequestVerifiedOutagePhoneNumberFree!Verifiedcaller'sfirst andlast nameAdvisedcaller of adisconnectnoticeMyAdherencefor Monday______Used "we"(referringtoDominion)Call outline # ________Name atrainer ________AcknowledgedCustomerSituationAlphaPhoneticCodeUsedFraudCode 80 inExperianusedEnsuredmeter wasaccessibleAdvisedcustomer ofdom.com/IVRQuoted1.5% or1% lpcOfferedmedicalformRestatedCustomerRequestVerifiedOutagePhoneNumberFree!

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verified caller's first and last name
  2. Advised caller of a disconnect notice
  3. My Adherence for Monday ______
  4. Used "we"(referring to Dominion)
  5. Call out line # ________
  6. Name a trainer ________
  7. Acknowledged Customer Situation
  8. Alpha Phonetic Code Used
  9. Fraud Code 80 in Experian used
  10. Ensured meter was accessible
  11. Advised customer of dom.com/IVR
  12. Quoted 1.5% or 1% lpc
  13. Offered medical form
  14. Restated Customer Request
  15. Verified Outage Phone Number
  16. Free!