Call outline # ________VerifiedOutagePhoneNumberAdvisedcaller of adisconnectnoticeName atrainer ________Used "we"(referringtoDominion)Verifiedcaller'sfirst andlast nameOfferedmedicalformQuoted1.5% or1% lpcFree!AlphaPhoneticCodeUsedAdvisedcustomer ofdom.com/IVRAcknowledgedCustomerSituationRestatedCustomerRequestEnsuredmeter wasaccessibleMyAdherencefor Monday______FraudCode 80 inExperianusedCall outline # ________VerifiedOutagePhoneNumberAdvisedcaller of adisconnectnoticeName atrainer ________Used "we"(referringtoDominion)Verifiedcaller'sfirst andlast nameOfferedmedicalformQuoted1.5% or1% lpcFree!AlphaPhoneticCodeUsedAdvisedcustomer ofdom.com/IVRAcknowledgedCustomerSituationRestatedCustomerRequestEnsuredmeter wasaccessibleMyAdherencefor Monday______FraudCode 80 inExperianused

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call out line # ________
  2. Verified Outage Phone Number
  3. Advised caller of a disconnect notice
  4. Name a trainer ________
  5. Used "we"(referring to Dominion)
  6. Verified caller's first and last name
  7. Offered medical form
  8. Quoted 1.5% or 1% lpc
  9. Free!
  10. Alpha Phonetic Code Used
  11. Advised customer of dom.com/IVR
  12. Acknowledged Customer Situation
  13. Restated Customer Request
  14. Ensured meter was accessible
  15. My Adherence for Monday ______
  16. Fraud Code 80 in Experian used