Customer Service Week Bingo

Customer Service Week Bingo Card
Preview

This bingo card has 16 words: Free!, Restated Customer Request, Acknowledged Customer Situation, Verified caller's first and last name, Used "we"(referring to Dominion), Ensured meter was accessible, Advised caller of a disconnect notice, Advised customer of dom.com/IVR, Quoted 1.5% or 1% lpc, Offered medical form, Alpha Phonetic Code Used, Name a trainer ________, Fraud Code 80 in Experian used, Call out line # ________, Verified Outage Phone Number and My Adherence for Monday ______.

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Probabilities

With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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