(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
Caller talks to someone in the background while you’re speaking
Call is over 20 min
Processed SEI while on call
Deescalated a call
Helped a caller who had a bad phone connection
Caller is 90+ years old
Caller has called more than once today
You resolve an issue in under 2 minutes
Completed application
Completed CC auth
Caller has a pet making noise in the background
Caller’s birthday is today
Caller puts you on hold
Transferred a call
Used translation line
Completed renewal
Completed manual certification while on call
Caller thanked you multiple times
Caller has a family member speaking for them in the background
Person Add while on the call
Completed supplement
Caller interrupts you before you finish your greeting
Caller has the same first name as you
Caller insists they’ve submitted something but there is no record of it
Completed SMRF
Caller was born on a holiday
Caller is on speakerphone with a group of people
Had to repeat the same information at least three times in one call
