(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Deescalated a call
Completed renewal
Person Add while on the call
Caller is 90+ years old
Caller puts you on hold
Transferred a call
Caller has a family member speaking for them in the background
Completed SMRF
Call is over 20 min
Used translation line
Completed application
You resolve an issue in under 2 minutes
Completed manual certification while on call
Caller thanked you multiple times
Caller talks to someone in the background while you’re speaking
Processed SEI while on call
Caller interrupts you before you finish your greeting
Helped a caller who had a bad phone connection
Caller is on speakerphone with a group of people
Caller was born on a holiday
Completed supplement
Caller has called more than once today
Caller has a pet making noise in the background
Caller’s birthday is today
Completed CC auth
Caller has the same first name as you
Had to repeat the same information at least three times in one call
Caller insists they’ve submitted something but there is no record of it
