Deescalateda callCompletedrenewalPersonAdd whileon the callCaller is90+years oldCallerputs youon holdTransferreda callCaller has afamily memberspeaking forthem in thebackgroundCompletedSMRFCall isover 20minUsedtranslationlineCompletedapplicationYou resolvean issue inunder 2minutesCompletedmanualcertificationwhile on callCallerthankedyou multipletimesCaller talks tosomeone in thebackgroundwhile you’respeakingProcessedSEI whileon callCallerinterruptsyou beforeyou finishyour greetingHelped acaller whohad a badphoneconnectionCaller is onspeakerphonewith a groupof peopleCallerwas bornon aholidayCompletedsupplementCaller hascalledmore thanonce todayCaller has apet makingnoise in thebackgroundCaller’sbirthdayis todayCompletedCC authCaller hasthe samefirst nameas youHad to repeatthe sameinformation atleast threetimes in onecallCaller insiststhey’vesubmittedsomething butthere is norecord of itDeescalateda callCompletedrenewalPersonAdd whileon the callCaller is90+years oldCallerputs youon holdTransferreda callCaller has afamily memberspeaking forthem in thebackgroundCompletedSMRFCall isover 20minUsedtranslationlineCompletedapplicationYou resolvean issue inunder 2minutesCompletedmanualcertificationwhile on callCallerthankedyou multipletimesCaller talks tosomeone in thebackgroundwhile you’respeakingProcessedSEI whileon callCallerinterruptsyou beforeyou finishyour greetingHelped acaller whohad a badphoneconnectionCaller is onspeakerphonewith a groupof peopleCallerwas bornon aholidayCompletedsupplementCaller hascalledmore thanonce todayCaller has apet makingnoise in thebackgroundCaller’sbirthdayis todayCompletedCC authCaller hasthe samefirst nameas youHad to repeatthe sameinformation atleast threetimes in onecallCaller insiststhey’vesubmittedsomething butthere is norecord of it

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deescalated a call
  2. Completed renewal
  3. Person Add while on the call
  4. Caller is 90+ years old
  5. Caller puts you on hold
  6. Transferred a call
  7. Caller has a family member speaking for them in the background
  8. Completed SMRF
  9. Call is over 20 min
  10. Used translation line
  11. Completed application
  12. You resolve an issue in under 2 minutes
  13. Completed manual certification while on call
  14. Caller thanked you multiple times
  15. Caller talks to someone in the background while you’re speaking
  16. Processed SEI while on call
  17. Caller interrupts you before you finish your greeting
  18. Helped a caller who had a bad phone connection
  19. Caller is on speakerphone with a group of people
  20. Caller was born on a holiday
  21. Completed supplement
  22. Caller has called more than once today
  23. Caller has a pet making noise in the background
  24. Caller’s birthday is today
  25. Completed CC auth
  26. Caller has the same first name as you
  27. Had to repeat the same information at least three times in one call
  28. Caller insists they’ve submitted something but there is no record of it