Backgroundnoise causesa funnymomentHelped acustomerunderstandsomething in asimple, clearwayAsks to placeon hold/transferand thanks forholding (ifapplicable)Used a positiveclosingstatement thatleft thecustomersmilingCloses the callconfidently andprofessionallyusing gratitudestatementUsed activelistening byrepeating backthe customer'sconcernSolved anissue withouttransferringthe callStayed calmandprofessionalduring adifficult callAsks ifcaller'squestionshave beenanswered Double-checkedinformation toensure 100%accuracySpotted anopportunityto go aboveand beyondSmooth callflow withlogicalprogressionProactivelyoffered asolution beforethe customeraskedReceived aperfect Pivotscore on amonitoredcallConnectedwith acustomerover a sharedinterestEncourageda teammatewith apositiveshoutoutUses thecustomer’snamenaturallyReceived averbal ‘thankyou’ from thecustomerConfirmcustomercontactinformation Wished acustomerhappy birthdayoracknowledgeda special eventUsed humorappropriatelyduring thecallHad acustomershare a funfact or storyor jokeUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Referred thecustomer to ahelpfulresource theydidn’t knowaboutBackgroundnoise causesa funnymomentHelped acustomerunderstandsomething in asimple, clearwayAsks to placeon hold/transferand thanks forholding (ifapplicable)Used a positiveclosingstatement thatleft thecustomersmilingCloses the callconfidently andprofessionallyusing gratitudestatementUsed activelistening byrepeating backthe customer'sconcernSolved anissue withouttransferringthe callStayed calmandprofessionalduring adifficult callAsks ifcaller'squestionshave beenanswered Double-checkedinformation toensure 100%accuracySpotted anopportunityto go aboveand beyondSmooth callflow withlogicalprogressionProactivelyoffered asolution beforethe customeraskedReceived aperfect Pivotscore on amonitoredcallConnectedwith acustomerover a sharedinterestEncourageda teammatewith apositiveshoutoutUses thecustomer’snamenaturallyReceived averbal ‘thankyou’ from thecustomerConfirmcustomercontactinformation Wished acustomerhappy birthdayoracknowledgeda special eventUsed humorappropriatelyduring thecallHad acustomershare a funfact or storyor jokeUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Referred thecustomer to ahelpfulresource theydidn’t knowabout

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
O
4
O
5
I
6
N
7
B
8
B
9
O
10
G
11
G
12
B
13
B
14
I
15
N
16
I
17
I
18
O
19
I
20
G
21
N
22
B
23
G
24
O
  1. G-Background noise causes a funny moment
  2. N-Helped a customer understand something in a simple, clear way
  3. O-Asks to place on hold/transfer and thanks for holding (if applicable)
  4. O-Used a positive closing statement that left the customer smiling
  5. I-Closes the call confidently and professionally using gratitude statement
  6. N-Used active listening by repeating back the customer's concern
  7. B-Solved an issue without transferring the call
  8. B-Stayed calm and professional during a difficult call
  9. O-Asks if caller's questions have been answered 
  10. G-Double-checked information to ensure 100% accuracy
  11. G-Spotted an opportunity to go above and beyond
  12. B-Smooth call flow with logical progression
  13. B-Proactively offered a solution before the customer asked
  14. I-Received a perfect Pivot score on a monitored call
  15. N-Connected with a customer over a shared interest
  16. I-Encouraged a teammate with a positive shoutout
  17. I-Uses the customer’s name naturally
  18. O-Received a verbal ‘thank you’ from the customer
  19. I-Confirm customer contact information 
  20. G-Wished a customer happy birthday or acknowledged a special event
  21. N-Used humor appropriately during the call
  22. B-Had a customer share a fun fact or story or joke
  23. G-Uses positive language instead of negatives (e.g., “What I can do is…”)
  24. O-Referred the customer to a helpful resource they didn’t know about