Referred thecustomer to ahelpfulresource theydidn’t knowaboutHad acustomershare a funfact or storyor jokeStayed calmandprofessionalduring adifficult callUses thecustomer’snamenaturallySmooth callflow withlogicalprogressionAsks to placeon hold/transferand thanks forholding (ifapplicable)Used activelistening byrepeating backthe customer'sconcernProactivelyoffered asolution beforethe customeraskedSpotted anopportunityto go aboveand beyondUsed humorappropriatelyduring thecallCloses the callconfidently andprofessionallyusing gratitudestatementHelped acustomerunderstandsomething in asimple, clearwayWished acustomerhappy birthdayoracknowledgeda special eventUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Received aperfect Pivotscore on amonitoredcallAsks ifcaller'squestionshave beenanswered Confirmcustomercontactinformation Backgroundnoise causesa funnymomentReceived averbal ‘thankyou’ from thecustomerEncourageda teammatewith apositiveshoutoutDouble-checkedinformation toensure 100%accuracyConnectedwith acustomerover a sharedinterestSolved anissue withouttransferringthe callUsed a positiveclosingstatement thatleft thecustomersmilingReferred thecustomer to ahelpfulresource theydidn’t knowaboutHad acustomershare a funfact or storyor jokeStayed calmandprofessionalduring adifficult callUses thecustomer’snamenaturallySmooth callflow withlogicalprogressionAsks to placeon hold/transferand thanks forholding (ifapplicable)Used activelistening byrepeating backthe customer'sconcernProactivelyoffered asolution beforethe customeraskedSpotted anopportunityto go aboveand beyondUsed humorappropriatelyduring thecallCloses the callconfidently andprofessionallyusing gratitudestatementHelped acustomerunderstandsomething in asimple, clearwayWished acustomerhappy birthdayoracknowledgeda special eventUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Received aperfect Pivotscore on amonitoredcallAsks ifcaller'squestionshave beenanswered Confirmcustomercontactinformation Backgroundnoise causesa funnymomentReceived averbal ‘thankyou’ from thecustomerEncourageda teammatewith apositiveshoutoutDouble-checkedinformation toensure 100%accuracyConnectedwith acustomerover a sharedinterestSolved anissue withouttransferringthe callUsed a positiveclosingstatement thatleft thecustomersmiling

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
B
4
I
5
B
6
O
7
N
8
B
9
G
10
N
11
I
12
N
13
G
14
G
15
I
16
O
17
I
18
G
19
O
20
I
21
G
22
N
23
B
24
O
  1. O-Referred the customer to a helpful resource they didn’t know about
  2. B-Had a customer share a fun fact or story or joke
  3. B-Stayed calm and professional during a difficult call
  4. I-Uses the customer’s name naturally
  5. B-Smooth call flow with logical progression
  6. O-Asks to place on hold/transfer and thanks for holding (if applicable)
  7. N-Used active listening by repeating back the customer's concern
  8. B-Proactively offered a solution before the customer asked
  9. G-Spotted an opportunity to go above and beyond
  10. N-Used humor appropriately during the call
  11. I-Closes the call confidently and professionally using gratitude statement
  12. N-Helped a customer understand something in a simple, clear way
  13. G-Wished a customer happy birthday or acknowledged a special event
  14. G-Uses positive language instead of negatives (e.g., “What I can do is…”)
  15. I-Received a perfect Pivot score on a monitored call
  16. O-Asks if caller's questions have been answered 
  17. I-Confirm customer contact information 
  18. G-Background noise causes a funny moment
  19. O-Received a verbal ‘thank you’ from the customer
  20. I-Encouraged a teammate with a positive shoutout
  21. G-Double-checked information to ensure 100% accuracy
  22. N-Connected with a customer over a shared interest
  23. B-Solved an issue without transferring the call
  24. O-Used a positive closing statement that left the customer smiling