Wished acustomerhappy birthdayoracknowledgeda special eventConnectedwith acustomerover a sharedinterestProactivelyoffered asolution beforethe customeraskedReceived aperfect Pivotscore on amonitoredcallReferred thecustomer to ahelpfulresource theydidn’t knowaboutSpotted anopportunityto go aboveand beyondReceived averbal ‘thankyou’ from thecustomerStayed calmandprofessionalduring adifficult callCloses the callconfidently andprofessionallyusing gratitudestatementConfirmcustomercontactinformation Double-checkedinformation toensure 100%accuracyBackgroundnoise causesa funnymomentEncourageda teammatewith apositiveshoutoutAsks to placeon hold/transferand thanks forholding (ifapplicable)Had acustomershare a funfact or storyor jokeUsed humorappropriatelyduring thecallUsed a positiveclosingstatement thatleft thecustomersmilingHelped acustomerunderstandsomething in asimple, clearwayUses thecustomer’snamenaturallyAsks ifcaller'squestionshave beenanswered Solved anissue withouttransferringthe callSmooth callflow withlogicalprogressionUsed activelistening byrepeating backthe customer'sconcernUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Wished acustomerhappy birthdayoracknowledgeda special eventConnectedwith acustomerover a sharedinterestProactivelyoffered asolution beforethe customeraskedReceived aperfect Pivotscore on amonitoredcallReferred thecustomer to ahelpfulresource theydidn’t knowaboutSpotted anopportunityto go aboveand beyondReceived averbal ‘thankyou’ from thecustomerStayed calmandprofessionalduring adifficult callCloses the callconfidently andprofessionallyusing gratitudestatementConfirmcustomercontactinformation Double-checkedinformation toensure 100%accuracyBackgroundnoise causesa funnymomentEncourageda teammatewith apositiveshoutoutAsks to placeon hold/transferand thanks forholding (ifapplicable)Had acustomershare a funfact or storyor jokeUsed humorappropriatelyduring thecallUsed a positiveclosingstatement thatleft thecustomersmilingHelped acustomerunderstandsomething in asimple, clearwayUses thecustomer’snamenaturallyAsks ifcaller'squestionshave beenanswered Solved anissue withouttransferringthe callSmooth callflow withlogicalprogressionUsed activelistening byrepeating backthe customer'sconcernUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
B
4
I
5
O
6
G
7
O
8
B
9
I
10
I
11
G
12
G
13
I
14
O
15
B
16
N
17
O
18
N
19
I
20
O
21
B
22
B
23
N
24
G
  1. G-Wished a customer happy birthday or acknowledged a special event
  2. N-Connected with a customer over a shared interest
  3. B-Proactively offered a solution before the customer asked
  4. I-Received a perfect Pivot score on a monitored call
  5. O-Referred the customer to a helpful resource they didn’t know about
  6. G-Spotted an opportunity to go above and beyond
  7. O-Received a verbal ‘thank you’ from the customer
  8. B-Stayed calm and professional during a difficult call
  9. I-Closes the call confidently and professionally using gratitude statement
  10. I-Confirm customer contact information 
  11. G-Double-checked information to ensure 100% accuracy
  12. G-Background noise causes a funny moment
  13. I-Encouraged a teammate with a positive shoutout
  14. O-Asks to place on hold/transfer and thanks for holding (if applicable)
  15. B-Had a customer share a fun fact or story or joke
  16. N-Used humor appropriately during the call
  17. O-Used a positive closing statement that left the customer smiling
  18. N-Helped a customer understand something in a simple, clear way
  19. I-Uses the customer’s name naturally
  20. O-Asks if caller's questions have been answered 
  21. B-Solved an issue without transferring the call
  22. B-Smooth call flow with logical progression
  23. N-Used active listening by repeating back the customer's concern
  24. G-Uses positive language instead of negatives (e.g., “What I can do is…”)