Helped acustomerunderstandsomething in asimple, clearwayReceived averbal ‘thankyou’ from thecustomerReceived aperfect Pivotscore on amonitoredcallUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Asks ifcaller'squestionshave beenanswered Closes the callconfidently andprofessionallyusing gratitudestatementSmooth callflow withlogicalprogressionWished acustomerhappy birthdayoracknowledgeda special eventProactivelyoffered asolution beforethe customeraskedUses thecustomer’snamenaturallyHad acustomershare a funfact or storyor jokeBackgroundnoise causesa funnymomentAsks to placeon hold/transferand thanks forholding (ifapplicable)Spotted anopportunityto go aboveand beyondReferred thecustomer to ahelpfulresource theydidn’t knowaboutUsed humorappropriatelyduring thecallEncourageda teammatewith apositiveshoutoutConfirmcustomercontactinformation Solved anissue withouttransferringthe callConnectedwith acustomerover a sharedinterestUsed a positiveclosingstatement thatleft thecustomersmilingStayed calmandprofessionalduring adifficult callUsed activelistening byrepeating backthe customer'sconcernDouble-checkedinformation toensure 100%accuracyHelped acustomerunderstandsomething in asimple, clearwayReceived averbal ‘thankyou’ from thecustomerReceived aperfect Pivotscore on amonitoredcallUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Asks ifcaller'squestionshave beenanswered Closes the callconfidently andprofessionallyusing gratitudestatementSmooth callflow withlogicalprogressionWished acustomerhappy birthdayoracknowledgeda special eventProactivelyoffered asolution beforethe customeraskedUses thecustomer’snamenaturallyHad acustomershare a funfact or storyor jokeBackgroundnoise causesa funnymomentAsks to placeon hold/transferand thanks forholding (ifapplicable)Spotted anopportunityto go aboveand beyondReferred thecustomer to ahelpfulresource theydidn’t knowaboutUsed humorappropriatelyduring thecallEncourageda teammatewith apositiveshoutoutConfirmcustomercontactinformation Solved anissue withouttransferringthe callConnectedwith acustomerover a sharedinterestUsed a positiveclosingstatement thatleft thecustomersmilingStayed calmandprofessionalduring adifficult callUsed activelistening byrepeating backthe customer'sconcernDouble-checkedinformation toensure 100%accuracy

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
I
4
G
5
O
6
I
7
B
8
G
9
B
10
I
11
B
12
G
13
O
14
G
15
O
16
N
17
I
18
I
19
B
20
N
21
O
22
B
23
N
24
G
  1. N-Helped a customer understand something in a simple, clear way
  2. O-Received a verbal ‘thank you’ from the customer
  3. I-Received a perfect Pivot score on a monitored call
  4. G-Uses positive language instead of negatives (e.g., “What I can do is…”)
  5. O-Asks if caller's questions have been answered 
  6. I-Closes the call confidently and professionally using gratitude statement
  7. B-Smooth call flow with logical progression
  8. G-Wished a customer happy birthday or acknowledged a special event
  9. B-Proactively offered a solution before the customer asked
  10. I-Uses the customer’s name naturally
  11. B-Had a customer share a fun fact or story or joke
  12. G-Background noise causes a funny moment
  13. O-Asks to place on hold/transfer and thanks for holding (if applicable)
  14. G-Spotted an opportunity to go above and beyond
  15. O-Referred the customer to a helpful resource they didn’t know about
  16. N-Used humor appropriately during the call
  17. I-Encouraged a teammate with a positive shoutout
  18. I-Confirm customer contact information 
  19. B-Solved an issue without transferring the call
  20. N-Connected with a customer over a shared interest
  21. O-Used a positive closing statement that left the customer smiling
  22. B-Stayed calm and professional during a difficult call
  23. N-Used active listening by repeating back the customer's concern
  24. G-Double-checked information to ensure 100% accuracy