Asks to placeon hold/transferand thanks forholding (ifapplicable)Spotted anopportunityto go aboveand beyondUses thecustomer’snamenaturallyReceived averbal ‘thankyou’ from thecustomerReferred thecustomer to ahelpfulresource theydidn’t knowaboutConfirmcustomercontactinformation Received aperfect Pivotscore on amonitoredcallConnectedwith acustomerover a sharedinterestStayed calmandprofessionalduring adifficult callHad acustomershare a funfact or storyor jokeWished acustomerhappy birthdayoracknowledgeda special eventEncourageda teammatewith apositiveshoutoutSmooth callflow withlogicalprogressionAsks ifcaller'squestionshave beenanswered Helped acustomerunderstandsomething in asimple, clearwaySolved anissue withouttransferringthe callUsed a positiveclosingstatement thatleft thecustomersmilingCloses the callconfidently andprofessionallyusing gratitudestatementBackgroundnoise causesa funnymomentUsed humorappropriatelyduring thecallUsed activelistening byrepeating backthe customer'sconcernUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Double-checkedinformation toensure 100%accuracyProactivelyoffered asolution beforethe customeraskedAsks to placeon hold/transferand thanks forholding (ifapplicable)Spotted anopportunityto go aboveand beyondUses thecustomer’snamenaturallyReceived averbal ‘thankyou’ from thecustomerReferred thecustomer to ahelpfulresource theydidn’t knowaboutConfirmcustomercontactinformation Received aperfect Pivotscore on amonitoredcallConnectedwith acustomerover a sharedinterestStayed calmandprofessionalduring adifficult callHad acustomershare a funfact or storyor jokeWished acustomerhappy birthdayoracknowledgeda special eventEncourageda teammatewith apositiveshoutoutSmooth callflow withlogicalprogressionAsks ifcaller'squestionshave beenanswered Helped acustomerunderstandsomething in asimple, clearwaySolved anissue withouttransferringthe callUsed a positiveclosingstatement thatleft thecustomersmilingCloses the callconfidently andprofessionallyusing gratitudestatementBackgroundnoise causesa funnymomentUsed humorappropriatelyduring thecallUsed activelistening byrepeating backthe customer'sconcernUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Double-checkedinformation toensure 100%accuracyProactivelyoffered asolution beforethe customerasked

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
I
4
O
5
O
6
I
7
I
8
N
9
B
10
B
11
G
12
I
13
B
14
O
15
N
16
B
17
O
18
I
19
G
20
N
21
N
22
G
23
G
24
B
  1. O-Asks to place on hold/transfer and thanks for holding (if applicable)
  2. G-Spotted an opportunity to go above and beyond
  3. I-Uses the customer’s name naturally
  4. O-Received a verbal ‘thank you’ from the customer
  5. O-Referred the customer to a helpful resource they didn’t know about
  6. I-Confirm customer contact information 
  7. I-Received a perfect Pivot score on a monitored call
  8. N-Connected with a customer over a shared interest
  9. B-Stayed calm and professional during a difficult call
  10. B-Had a customer share a fun fact or story or joke
  11. G-Wished a customer happy birthday or acknowledged a special event
  12. I-Encouraged a teammate with a positive shoutout
  13. B-Smooth call flow with logical progression
  14. O-Asks if caller's questions have been answered 
  15. N-Helped a customer understand something in a simple, clear way
  16. B-Solved an issue without transferring the call
  17. O-Used a positive closing statement that left the customer smiling
  18. I-Closes the call confidently and professionally using gratitude statement
  19. G-Background noise causes a funny moment
  20. N-Used humor appropriately during the call
  21. N-Used active listening by repeating back the customer's concern
  22. G-Uses positive language instead of negatives (e.g., “What I can do is…”)
  23. G-Double-checked information to ensure 100% accuracy
  24. B-Proactively offered a solution before the customer asked