Wished acustomerhappy birthdayoracknowledgeda special eventUsed humorappropriatelyduring thecallHad acustomershare a funfact or storyor jokeConnectedwith acustomerover a sharedinterestSolved anissue withouttransferringthe callBackgroundnoise causesa funnymomentHelped acustomerunderstandsomething in asimple, clearwaySpotted anopportunityto go aboveand beyondReferred thecustomer to ahelpfulresource theydidn’t knowaboutProactivelyoffered asolution beforethe customeraskedUses thecustomer’snamenaturallyConfirmcustomercontactinformation Asks ifcaller'squestionshave beenanswered Asks to placeon hold/transferand thanks forholding (ifapplicable)Encourageda teammatewith apositiveshoutoutDouble-checkedinformation toensure 100%accuracyUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Received aperfect Pivotscore on amonitoredcallUsed activelistening byrepeating backthe customer'sconcernSmooth callflow withlogicalprogressionReceived averbal ‘thankyou’ from thecustomerStayed calmandprofessionalduring adifficult callCloses the callconfidently andprofessionallyusing gratitudestatementUsed a positiveclosingstatement thatleft thecustomersmilingWished acustomerhappy birthdayoracknowledgeda special eventUsed humorappropriatelyduring thecallHad acustomershare a funfact or storyor jokeConnectedwith acustomerover a sharedinterestSolved anissue withouttransferringthe callBackgroundnoise causesa funnymomentHelped acustomerunderstandsomething in asimple, clearwaySpotted anopportunityto go aboveand beyondReferred thecustomer to ahelpfulresource theydidn’t knowaboutProactivelyoffered asolution beforethe customeraskedUses thecustomer’snamenaturallyConfirmcustomercontactinformation Asks ifcaller'squestionshave beenanswered Asks to placeon hold/transferand thanks forholding (ifapplicable)Encourageda teammatewith apositiveshoutoutDouble-checkedinformation toensure 100%accuracyUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Received aperfect Pivotscore on amonitoredcallUsed activelistening byrepeating backthe customer'sconcernSmooth callflow withlogicalprogressionReceived averbal ‘thankyou’ from thecustomerStayed calmandprofessionalduring adifficult callCloses the callconfidently andprofessionallyusing gratitudestatementUsed a positiveclosingstatement thatleft thecustomersmiling

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
B
4
N
5
B
6
G
7
N
8
G
9
O
10
B
11
I
12
I
13
O
14
O
15
I
16
G
17
G
18
I
19
N
20
B
21
O
22
B
23
I
24
O
  1. G-Wished a customer happy birthday or acknowledged a special event
  2. N-Used humor appropriately during the call
  3. B-Had a customer share a fun fact or story or joke
  4. N-Connected with a customer over a shared interest
  5. B-Solved an issue without transferring the call
  6. G-Background noise causes a funny moment
  7. N-Helped a customer understand something in a simple, clear way
  8. G-Spotted an opportunity to go above and beyond
  9. O-Referred the customer to a helpful resource they didn’t know about
  10. B-Proactively offered a solution before the customer asked
  11. I-Uses the customer’s name naturally
  12. I-Confirm customer contact information 
  13. O-Asks if caller's questions have been answered 
  14. O-Asks to place on hold/transfer and thanks for holding (if applicable)
  15. I-Encouraged a teammate with a positive shoutout
  16. G-Double-checked information to ensure 100% accuracy
  17. G-Uses positive language instead of negatives (e.g., “What I can do is…”)
  18. I-Received a perfect Pivot score on a monitored call
  19. N-Used active listening by repeating back the customer's concern
  20. B-Smooth call flow with logical progression
  21. O-Received a verbal ‘thank you’ from the customer
  22. B-Stayed calm and professional during a difficult call
  23. I-Closes the call confidently and professionally using gratitude statement
  24. O-Used a positive closing statement that left the customer smiling