Uses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Asks to placeon hold/transferand thanks forholding (ifapplicable)Received aperfect Pivotscore on amonitoredcallStayed calmandprofessionalduring adifficult callEncourageda teammatewith apositiveshoutoutReferred thecustomer to ahelpfulresource theydidn’t knowaboutUsed activelistening byrepeating backthe customer'sconcernSolved anissue withouttransferringthe callReceived averbal ‘thankyou’ from thecustomerUses thecustomer’snamenaturallyBackgroundnoise causesa funnymomentWished acustomerhappy birthdayoracknowledgeda special eventHad acustomershare a funfact or storyor jokeHelped acustomerunderstandsomething in asimple, clearwayProactivelyoffered asolution beforethe customeraskedCloses the callconfidently andprofessionallyusing gratitudestatementDouble-checkedinformation toensure 100%accuracyConfirmcustomercontactinformation Used humorappropriatelyduring thecallConnectedwith acustomerover a sharedinterestSpotted anopportunityto go aboveand beyondUsed a positiveclosingstatement thatleft thecustomersmilingAsks ifcaller'squestionshave beenanswered Smooth callflow withlogicalprogressionUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Asks to placeon hold/transferand thanks forholding (ifapplicable)Received aperfect Pivotscore on amonitoredcallStayed calmandprofessionalduring adifficult callEncourageda teammatewith apositiveshoutoutReferred thecustomer to ahelpfulresource theydidn’t knowaboutUsed activelistening byrepeating backthe customer'sconcernSolved anissue withouttransferringthe callReceived averbal ‘thankyou’ from thecustomerUses thecustomer’snamenaturallyBackgroundnoise causesa funnymomentWished acustomerhappy birthdayoracknowledgeda special eventHad acustomershare a funfact or storyor jokeHelped acustomerunderstandsomething in asimple, clearwayProactivelyoffered asolution beforethe customeraskedCloses the callconfidently andprofessionallyusing gratitudestatementDouble-checkedinformation toensure 100%accuracyConfirmcustomercontactinformation Used humorappropriatelyduring thecallConnectedwith acustomerover a sharedinterestSpotted anopportunityto go aboveand beyondUsed a positiveclosingstatement thatleft thecustomersmilingAsks ifcaller'squestionshave beenanswered Smooth callflow withlogicalprogression

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
I
4
B
5
I
6
O
7
N
8
B
9
O
10
I
11
G
12
G
13
B
14
N
15
B
16
I
17
G
18
I
19
N
20
N
21
G
22
O
23
O
24
B
  1. G-Uses positive language instead of negatives (e.g., “What I can do is…”)
  2. O-Asks to place on hold/transfer and thanks for holding (if applicable)
  3. I-Received a perfect Pivot score on a monitored call
  4. B-Stayed calm and professional during a difficult call
  5. I-Encouraged a teammate with a positive shoutout
  6. O-Referred the customer to a helpful resource they didn’t know about
  7. N-Used active listening by repeating back the customer's concern
  8. B-Solved an issue without transferring the call
  9. O-Received a verbal ‘thank you’ from the customer
  10. I-Uses the customer’s name naturally
  11. G-Background noise causes a funny moment
  12. G-Wished a customer happy birthday or acknowledged a special event
  13. B-Had a customer share a fun fact or story or joke
  14. N-Helped a customer understand something in a simple, clear way
  15. B-Proactively offered a solution before the customer asked
  16. I-Closes the call confidently and professionally using gratitude statement
  17. G-Double-checked information to ensure 100% accuracy
  18. I-Confirm customer contact information 
  19. N-Used humor appropriately during the call
  20. N-Connected with a customer over a shared interest
  21. G-Spotted an opportunity to go above and beyond
  22. O-Used a positive closing statement that left the customer smiling
  23. O-Asks if caller's questions have been answered 
  24. B-Smooth call flow with logical progression