Double-checkedinformation toensure 100%accuracyUsed humorappropriatelyduring thecallConnectedwith acustomerover a sharedinterestStayed calmandprofessionalduring adifficult callBackgroundnoise causesa funnymomentHelped acustomerunderstandsomething in asimple, clearwayCloses the callconfidently andprofessionallyusing gratitudestatementHad acustomershare a funfact or storyor jokeReferred thecustomer to ahelpfulresource theydidn’t knowaboutUsed a positiveclosingstatement thatleft thecustomersmilingEncourageda teammatewith apositiveshoutoutReceived aperfect Pivotscore on amonitoredcallWished acustomerhappy birthdayoracknowledgeda special eventSpotted anopportunityto go aboveand beyondAsks to placeon hold/transferand thanks forholding (ifapplicable)Proactivelyoffered asolution beforethe customeraskedUses thecustomer’snamenaturallyUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Solved anissue withouttransferringthe callUsed activelistening byrepeating backthe customer'sconcernReceived averbal ‘thankyou’ from thecustomerConfirmcustomercontactinformation Asks ifcaller'squestionshave beenanswered Smooth callflow withlogicalprogressionDouble-checkedinformation toensure 100%accuracyUsed humorappropriatelyduring thecallConnectedwith acustomerover a sharedinterestStayed calmandprofessionalduring adifficult callBackgroundnoise causesa funnymomentHelped acustomerunderstandsomething in asimple, clearwayCloses the callconfidently andprofessionallyusing gratitudestatementHad acustomershare a funfact or storyor jokeReferred thecustomer to ahelpfulresource theydidn’t knowaboutUsed a positiveclosingstatement thatleft thecustomersmilingEncourageda teammatewith apositiveshoutoutReceived aperfect Pivotscore on amonitoredcallWished acustomerhappy birthdayoracknowledgeda special eventSpotted anopportunityto go aboveand beyondAsks to placeon hold/transferand thanks forholding (ifapplicable)Proactivelyoffered asolution beforethe customeraskedUses thecustomer’snamenaturallyUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Solved anissue withouttransferringthe callUsed activelistening byrepeating backthe customer'sconcernReceived averbal ‘thankyou’ from thecustomerConfirmcustomercontactinformation Asks ifcaller'squestionshave beenanswered Smooth callflow withlogicalprogression

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
N
4
B
5
G
6
N
7
I
8
B
9
O
10
O
11
I
12
I
13
G
14
G
15
O
16
B
17
I
18
G
19
B
20
N
21
O
22
I
23
O
24
B
  1. G-Double-checked information to ensure 100% accuracy
  2. N-Used humor appropriately during the call
  3. N-Connected with a customer over a shared interest
  4. B-Stayed calm and professional during a difficult call
  5. G-Background noise causes a funny moment
  6. N-Helped a customer understand something in a simple, clear way
  7. I-Closes the call confidently and professionally using gratitude statement
  8. B-Had a customer share a fun fact or story or joke
  9. O-Referred the customer to a helpful resource they didn’t know about
  10. O-Used a positive closing statement that left the customer smiling
  11. I-Encouraged a teammate with a positive shoutout
  12. I-Received a perfect Pivot score on a monitored call
  13. G-Wished a customer happy birthday or acknowledged a special event
  14. G-Spotted an opportunity to go above and beyond
  15. O-Asks to place on hold/transfer and thanks for holding (if applicable)
  16. B-Proactively offered a solution before the customer asked
  17. I-Uses the customer’s name naturally
  18. G-Uses positive language instead of negatives (e.g., “What I can do is…”)
  19. B-Solved an issue without transferring the call
  20. N-Used active listening by repeating back the customer's concern
  21. O-Received a verbal ‘thank you’ from the customer
  22. I-Confirm customer contact information 
  23. O-Asks if caller's questions have been answered 
  24. B-Smooth call flow with logical progression