Backgroundnoise causesa funnymomentUses thecustomer’snamenaturallyConnectedwith acustomerover a sharedinterestEncourageda teammatewith apositiveshoutoutUsed activelistening byrepeating backthe customer'sconcernSpotted anopportunityto go aboveand beyondStayed calmandprofessionalduring adifficult callDouble-checkedinformation toensure 100%accuracyAsks to placeon hold/transferand thanks forholding (ifapplicable)Used a positiveclosingstatement thatleft thecustomersmilingReceived aperfect Pivotscore on amonitoredcallReferred thecustomer to ahelpfulresource theydidn’t knowaboutHad acustomershare a funfact or storyor jokeUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Received averbal ‘thankyou’ from thecustomerProactivelyoffered asolution beforethe customeraskedSmooth callflow withlogicalprogressionConfirmcustomercontactinformation Used humorappropriatelyduring thecallHelped acustomerunderstandsomething in asimple, clearwayCloses the callconfidently andprofessionallyusing gratitudestatementAsks ifcaller'squestionshave beenanswered Solved anissue withouttransferringthe callWished acustomerhappy birthdayoracknowledgeda special eventBackgroundnoise causesa funnymomentUses thecustomer’snamenaturallyConnectedwith acustomerover a sharedinterestEncourageda teammatewith apositiveshoutoutUsed activelistening byrepeating backthe customer'sconcernSpotted anopportunityto go aboveand beyondStayed calmandprofessionalduring adifficult callDouble-checkedinformation toensure 100%accuracyAsks to placeon hold/transferand thanks forholding (ifapplicable)Used a positiveclosingstatement thatleft thecustomersmilingReceived aperfect Pivotscore on amonitoredcallReferred thecustomer to ahelpfulresource theydidn’t knowaboutHad acustomershare a funfact or storyor jokeUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Received averbal ‘thankyou’ from thecustomerProactivelyoffered asolution beforethe customeraskedSmooth callflow withlogicalprogressionConfirmcustomercontactinformation Used humorappropriatelyduring thecallHelped acustomerunderstandsomething in asimple, clearwayCloses the callconfidently andprofessionallyusing gratitudestatementAsks ifcaller'squestionshave beenanswered Solved anissue withouttransferringthe callWished acustomerhappy birthdayoracknowledgeda special event

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
N
4
I
5
N
6
G
7
B
8
G
9
O
10
O
11
I
12
O
13
B
14
G
15
O
16
B
17
B
18
I
19
N
20
N
21
I
22
O
23
B
24
G
  1. G-Background noise causes a funny moment
  2. I-Uses the customer’s name naturally
  3. N-Connected with a customer over a shared interest
  4. I-Encouraged a teammate with a positive shoutout
  5. N-Used active listening by repeating back the customer's concern
  6. G-Spotted an opportunity to go above and beyond
  7. B-Stayed calm and professional during a difficult call
  8. G-Double-checked information to ensure 100% accuracy
  9. O-Asks to place on hold/transfer and thanks for holding (if applicable)
  10. O-Used a positive closing statement that left the customer smiling
  11. I-Received a perfect Pivot score on a monitored call
  12. O-Referred the customer to a helpful resource they didn’t know about
  13. B-Had a customer share a fun fact or story or joke
  14. G-Uses positive language instead of negatives (e.g., “What I can do is…”)
  15. O-Received a verbal ‘thank you’ from the customer
  16. B-Proactively offered a solution before the customer asked
  17. B-Smooth call flow with logical progression
  18. I-Confirm customer contact information 
  19. N-Used humor appropriately during the call
  20. N-Helped a customer understand something in a simple, clear way
  21. I-Closes the call confidently and professionally using gratitude statement
  22. O-Asks if caller's questions have been answered 
  23. B-Solved an issue without transferring the call
  24. G-Wished a customer happy birthday or acknowledged a special event