Uses thecustomer’snamenaturallyUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Encourageda teammatewith apositiveshoutoutReceived aperfect Pivotscore on amonitoredcallReferred thecustomer to ahelpfulresource theydidn’t knowaboutReceived averbal ‘thankyou’ from thecustomerWished acustomerhappy birthdayoracknowledgeda special eventBackgroundnoise causesa funnymomentUsed humorappropriatelyduring thecallUsed a positiveclosingstatement thatleft thecustomersmilingSolved anissue withouttransferringthe callUsed activelistening byrepeating backthe customer'sconcernSpotted anopportunityto go aboveand beyondHad acustomershare a funfact or storyor jokeAsks ifcaller'squestionshave beenanswered Helped acustomerunderstandsomething in asimple, clearwayConnectedwith acustomerover a sharedinterestStayed calmandprofessionalduring adifficult callDouble-checkedinformation toensure 100%accuracyProactivelyoffered asolution beforethe customeraskedAsks to placeon hold/transferand thanks forholding (ifapplicable)Closes the callconfidently andprofessionallyusing gratitudestatementSmooth callflow withlogicalprogressionConfirmcustomercontactinformation Uses thecustomer’snamenaturallyUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Encourageda teammatewith apositiveshoutoutReceived aperfect Pivotscore on amonitoredcallReferred thecustomer to ahelpfulresource theydidn’t knowaboutReceived averbal ‘thankyou’ from thecustomerWished acustomerhappy birthdayoracknowledgeda special eventBackgroundnoise causesa funnymomentUsed humorappropriatelyduring thecallUsed a positiveclosingstatement thatleft thecustomersmilingSolved anissue withouttransferringthe callUsed activelistening byrepeating backthe customer'sconcernSpotted anopportunityto go aboveand beyondHad acustomershare a funfact or storyor jokeAsks ifcaller'squestionshave beenanswered Helped acustomerunderstandsomething in asimple, clearwayConnectedwith acustomerover a sharedinterestStayed calmandprofessionalduring adifficult callDouble-checkedinformation toensure 100%accuracyProactivelyoffered asolution beforethe customeraskedAsks to placeon hold/transferand thanks forholding (ifapplicable)Closes the callconfidently andprofessionallyusing gratitudestatementSmooth callflow withlogicalprogressionConfirmcustomercontactinformation 

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
I
4
I
5
O
6
O
7
G
8
G
9
N
10
O
11
B
12
N
13
G
14
B
15
O
16
N
17
N
18
B
19
G
20
B
21
O
22
I
23
B
24
I
  1. I-Uses the customer’s name naturally
  2. G-Uses positive language instead of negatives (e.g., “What I can do is…”)
  3. I-Encouraged a teammate with a positive shoutout
  4. I-Received a perfect Pivot score on a monitored call
  5. O-Referred the customer to a helpful resource they didn’t know about
  6. O-Received a verbal ‘thank you’ from the customer
  7. G-Wished a customer happy birthday or acknowledged a special event
  8. G-Background noise causes a funny moment
  9. N-Used humor appropriately during the call
  10. O-Used a positive closing statement that left the customer smiling
  11. B-Solved an issue without transferring the call
  12. N-Used active listening by repeating back the customer's concern
  13. G-Spotted an opportunity to go above and beyond
  14. B-Had a customer share a fun fact or story or joke
  15. O-Asks if caller's questions have been answered 
  16. N-Helped a customer understand something in a simple, clear way
  17. N-Connected with a customer over a shared interest
  18. B-Stayed calm and professional during a difficult call
  19. G-Double-checked information to ensure 100% accuracy
  20. B-Proactively offered a solution before the customer asked
  21. O-Asks to place on hold/transfer and thanks for holding (if applicable)
  22. I-Closes the call confidently and professionally using gratitude statement
  23. B-Smooth call flow with logical progression
  24. I-Confirm customer contact information