Smooth callflow withlogicalprogressionUsed a positiveclosingstatement thatleft thecustomersmilingSpotted anopportunityto go aboveand beyondConnectedwith acustomerover a sharedinterestStayed calmandprofessionalduring adifficult callEncourageda teammatewith apositiveshoutoutUsed humorappropriatelyduring thecallProactivelyoffered asolution beforethe customeraskedReferred thecustomer to ahelpfulresource theydidn’t knowaboutAsks to placeon hold/transferand thanks forholding (ifapplicable)Backgroundnoise causesa funnymomentAsks ifcaller'squestionshave beenanswered Confirmcustomercontactinformation Closes the callconfidently andprofessionallyusing gratitudestatementHelped acustomerunderstandsomething in asimple, clearwayUsed activelistening byrepeating backthe customer'sconcernWished acustomerhappy birthdayoracknowledgeda special eventDouble-checkedinformation toensure 100%accuracyReceived averbal ‘thankyou’ from thecustomerHad acustomershare a funfact or storyor jokeUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Solved anissue withouttransferringthe callReceived aperfect Pivotscore on amonitoredcallUses thecustomer’snamenaturallySmooth callflow withlogicalprogressionUsed a positiveclosingstatement thatleft thecustomersmilingSpotted anopportunityto go aboveand beyondConnectedwith acustomerover a sharedinterestStayed calmandprofessionalduring adifficult callEncourageda teammatewith apositiveshoutoutUsed humorappropriatelyduring thecallProactivelyoffered asolution beforethe customeraskedReferred thecustomer to ahelpfulresource theydidn’t knowaboutAsks to placeon hold/transferand thanks forholding (ifapplicable)Backgroundnoise causesa funnymomentAsks ifcaller'squestionshave beenanswered Confirmcustomercontactinformation Closes the callconfidently andprofessionallyusing gratitudestatementHelped acustomerunderstandsomething in asimple, clearwayUsed activelistening byrepeating backthe customer'sconcernWished acustomerhappy birthdayoracknowledgeda special eventDouble-checkedinformation toensure 100%accuracyReceived averbal ‘thankyou’ from thecustomerHad acustomershare a funfact or storyor jokeUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Solved anissue withouttransferringthe callReceived aperfect Pivotscore on amonitoredcallUses thecustomer’snamenaturally

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
G
4
N
5
B
6
I
7
N
8
B
9
O
10
O
11
G
12
O
13
I
14
I
15
N
16
N
17
G
18
G
19
O
20
B
21
G
22
B
23
I
24
I
  1. B-Smooth call flow with logical progression
  2. O-Used a positive closing statement that left the customer smiling
  3. G-Spotted an opportunity to go above and beyond
  4. N-Connected with a customer over a shared interest
  5. B-Stayed calm and professional during a difficult call
  6. I-Encouraged a teammate with a positive shoutout
  7. N-Used humor appropriately during the call
  8. B-Proactively offered a solution before the customer asked
  9. O-Referred the customer to a helpful resource they didn’t know about
  10. O-Asks to place on hold/transfer and thanks for holding (if applicable)
  11. G-Background noise causes a funny moment
  12. O-Asks if caller's questions have been answered 
  13. I-Confirm customer contact information 
  14. I-Closes the call confidently and professionally using gratitude statement
  15. N-Helped a customer understand something in a simple, clear way
  16. N-Used active listening by repeating back the customer's concern
  17. G-Wished a customer happy birthday or acknowledged a special event
  18. G-Double-checked information to ensure 100% accuracy
  19. O-Received a verbal ‘thank you’ from the customer
  20. B-Had a customer share a fun fact or story or joke
  21. G-Uses positive language instead of negatives (e.g., “What I can do is…”)
  22. B-Solved an issue without transferring the call
  23. I-Received a perfect Pivot score on a monitored call
  24. I-Uses the customer’s name naturally