Smooth callflow withlogicalprogressionDouble-checkedinformation toensure 100%accuracyAsks ifcaller'squestionshave beenanswered Closes the callconfidently andprofessionallyusing gratitudestatementConnectedwith acustomerover a sharedinterestBackgroundnoise causesa funnymomentUsed activelistening byrepeating backthe customer'sconcernReceived aperfect Pivotscore on amonitoredcallWished acustomerhappy birthdayoracknowledgeda special eventSpotted anopportunityto go aboveand beyondUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Stayed calmandprofessionalduring adifficult callAsks to placeon hold/transferand thanks forholding (ifapplicable)Confirmcustomercontactinformation Referred thecustomer to ahelpfulresource theydidn’t knowaboutHad acustomershare a funfact or storyor jokeSolved anissue withouttransferringthe callEncourageda teammatewith apositiveshoutoutReceived averbal ‘thankyou’ from thecustomerUsed humorappropriatelyduring thecallProactivelyoffered asolution beforethe customeraskedUses thecustomer’snamenaturallyHelped acustomerunderstandsomething in asimple, clearwayUsed a positiveclosingstatement thatleft thecustomersmilingSmooth callflow withlogicalprogressionDouble-checkedinformation toensure 100%accuracyAsks ifcaller'squestionshave beenanswered Closes the callconfidently andprofessionallyusing gratitudestatementConnectedwith acustomerover a sharedinterestBackgroundnoise causesa funnymomentUsed activelistening byrepeating backthe customer'sconcernReceived aperfect Pivotscore on amonitoredcallWished acustomerhappy birthdayoracknowledgeda special eventSpotted anopportunityto go aboveand beyondUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Stayed calmandprofessionalduring adifficult callAsks to placeon hold/transferand thanks forholding (ifapplicable)Confirmcustomercontactinformation Referred thecustomer to ahelpfulresource theydidn’t knowaboutHad acustomershare a funfact or storyor jokeSolved anissue withouttransferringthe callEncourageda teammatewith apositiveshoutoutReceived averbal ‘thankyou’ from thecustomerUsed humorappropriatelyduring thecallProactivelyoffered asolution beforethe customeraskedUses thecustomer’snamenaturallyHelped acustomerunderstandsomething in asimple, clearwayUsed a positiveclosingstatement thatleft thecustomersmiling

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
O
4
I
5
N
6
G
7
N
8
I
9
G
10
G
11
G
12
B
13
O
14
I
15
O
16
B
17
B
18
I
19
O
20
N
21
B
22
I
23
N
24
O
  1. B-Smooth call flow with logical progression
  2. G-Double-checked information to ensure 100% accuracy
  3. O-Asks if caller's questions have been answered 
  4. I-Closes the call confidently and professionally using gratitude statement
  5. N-Connected with a customer over a shared interest
  6. G-Background noise causes a funny moment
  7. N-Used active listening by repeating back the customer's concern
  8. I-Received a perfect Pivot score on a monitored call
  9. G-Wished a customer happy birthday or acknowledged a special event
  10. G-Spotted an opportunity to go above and beyond
  11. G-Uses positive language instead of negatives (e.g., “What I can do is…”)
  12. B-Stayed calm and professional during a difficult call
  13. O-Asks to place on hold/transfer and thanks for holding (if applicable)
  14. I-Confirm customer contact information 
  15. O-Referred the customer to a helpful resource they didn’t know about
  16. B-Had a customer share a fun fact or story or joke
  17. B-Solved an issue without transferring the call
  18. I-Encouraged a teammate with a positive shoutout
  19. O-Received a verbal ‘thank you’ from the customer
  20. N-Used humor appropriately during the call
  21. B-Proactively offered a solution before the customer asked
  22. I-Uses the customer’s name naturally
  23. N-Helped a customer understand something in a simple, clear way
  24. O-Used a positive closing statement that left the customer smiling