Double-checkedinformation toensure 100%accuracyAsks ifcaller'squestionshave beenanswered Uses thecustomer’snamenaturallyAsks to placeon hold/transferand thanks forholding (ifapplicable)Smooth callflow withlogicalprogressionUsed a positiveclosingstatement thatleft thecustomersmilingProactivelyoffered asolution beforethe customeraskedConfirmcustomercontactinformation Backgroundnoise causesa funnymomentEncourageda teammatewith apositiveshoutoutUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Connectedwith acustomerover a sharedinterestWished acustomerhappy birthdayoracknowledgeda special eventSpotted anopportunityto go aboveand beyondReceived averbal ‘thankyou’ from thecustomerSolved anissue withouttransferringthe callHelped acustomerunderstandsomething in asimple, clearwayUsed humorappropriatelyduring thecallReceived aperfect Pivotscore on amonitoredcallCloses the callconfidently andprofessionallyusing gratitudestatementUsed activelistening byrepeating backthe customer'sconcernReferred thecustomer to ahelpfulresource theydidn’t knowaboutStayed calmandprofessionalduring adifficult callHad acustomershare a funfact or storyor jokeDouble-checkedinformation toensure 100%accuracyAsks ifcaller'squestionshave beenanswered Uses thecustomer’snamenaturallyAsks to placeon hold/transferand thanks forholding (ifapplicable)Smooth callflow withlogicalprogressionUsed a positiveclosingstatement thatleft thecustomersmilingProactivelyoffered asolution beforethe customeraskedConfirmcustomercontactinformation Backgroundnoise causesa funnymomentEncourageda teammatewith apositiveshoutoutUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Connectedwith acustomerover a sharedinterestWished acustomerhappy birthdayoracknowledgeda special eventSpotted anopportunityto go aboveand beyondReceived averbal ‘thankyou’ from thecustomerSolved anissue withouttransferringthe callHelped acustomerunderstandsomething in asimple, clearwayUsed humorappropriatelyduring thecallReceived aperfect Pivotscore on amonitoredcallCloses the callconfidently andprofessionallyusing gratitudestatementUsed activelistening byrepeating backthe customer'sconcernReferred thecustomer to ahelpfulresource theydidn’t knowaboutStayed calmandprofessionalduring adifficult callHad acustomershare a funfact or storyor joke

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
I
4
O
5
B
6
O
7
B
8
I
9
G
10
I
11
G
12
N
13
G
14
G
15
O
16
B
17
N
18
N
19
I
20
I
21
N
22
O
23
B
24
B
  1. G-Double-checked information to ensure 100% accuracy
  2. O-Asks if caller's questions have been answered 
  3. I-Uses the customer’s name naturally
  4. O-Asks to place on hold/transfer and thanks for holding (if applicable)
  5. B-Smooth call flow with logical progression
  6. O-Used a positive closing statement that left the customer smiling
  7. B-Proactively offered a solution before the customer asked
  8. I-Confirm customer contact information 
  9. G-Background noise causes a funny moment
  10. I-Encouraged a teammate with a positive shoutout
  11. G-Uses positive language instead of negatives (e.g., “What I can do is…”)
  12. N-Connected with a customer over a shared interest
  13. G-Wished a customer happy birthday or acknowledged a special event
  14. G-Spotted an opportunity to go above and beyond
  15. O-Received a verbal ‘thank you’ from the customer
  16. B-Solved an issue without transferring the call
  17. N-Helped a customer understand something in a simple, clear way
  18. N-Used humor appropriately during the call
  19. I-Received a perfect Pivot score on a monitored call
  20. I-Closes the call confidently and professionally using gratitude statement
  21. N-Used active listening by repeating back the customer's concern
  22. O-Referred the customer to a helpful resource they didn’t know about
  23. B-Stayed calm and professional during a difficult call
  24. B-Had a customer share a fun fact or story or joke