Used humorappropriatelyduring thecallHad acustomershare a funfact or storyor jokeReceived averbal ‘thankyou’ from thecustomerReceived aperfect Pivotscore on amonitoredcallBackgroundnoise causesa funnymomentConnectedwith acustomerover a sharedinterestSpotted anopportunityto go aboveand beyondHelped acustomerunderstandsomething in asimple, clearwayAsks to placeon hold/transferand thanks forholding (ifapplicable)Stayed calmandprofessionalduring adifficult callUsed a positiveclosingstatement thatleft thecustomersmilingWished acustomerhappy birthdayoracknowledgeda special eventCloses the callconfidently andprofessionallyusing gratitudestatementDouble-checkedinformation toensure 100%accuracySolved anissue withouttransferringthe callSmooth callflow withlogicalprogressionUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Used activelistening byrepeating backthe customer'sconcernUses thecustomer’snamenaturallyProactivelyoffered asolution beforethe customeraskedReferred thecustomer to ahelpfulresource theydidn’t knowaboutConfirmcustomercontactinformation Encourageda teammatewith apositiveshoutoutAsks ifcaller'squestionshave beenanswered Used humorappropriatelyduring thecallHad acustomershare a funfact or storyor jokeReceived averbal ‘thankyou’ from thecustomerReceived aperfect Pivotscore on amonitoredcallBackgroundnoise causesa funnymomentConnectedwith acustomerover a sharedinterestSpotted anopportunityto go aboveand beyondHelped acustomerunderstandsomething in asimple, clearwayAsks to placeon hold/transferand thanks forholding (ifapplicable)Stayed calmandprofessionalduring adifficult callUsed a positiveclosingstatement thatleft thecustomersmilingWished acustomerhappy birthdayoracknowledgeda special eventCloses the callconfidently andprofessionallyusing gratitudestatementDouble-checkedinformation toensure 100%accuracySolved anissue withouttransferringthe callSmooth callflow withlogicalprogressionUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Used activelistening byrepeating backthe customer'sconcernUses thecustomer’snamenaturallyProactivelyoffered asolution beforethe customeraskedReferred thecustomer to ahelpfulresource theydidn’t knowaboutConfirmcustomercontactinformation Encourageda teammatewith apositiveshoutoutAsks ifcaller'squestionshave beenanswered 

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
O
4
I
5
G
6
N
7
G
8
N
9
O
10
B
11
O
12
G
13
I
14
G
15
B
16
B
17
G
18
N
19
I
20
B
21
O
22
I
23
I
24
O
  1. N-Used humor appropriately during the call
  2. B-Had a customer share a fun fact or story or joke
  3. O-Received a verbal ‘thank you’ from the customer
  4. I-Received a perfect Pivot score on a monitored call
  5. G-Background noise causes a funny moment
  6. N-Connected with a customer over a shared interest
  7. G-Spotted an opportunity to go above and beyond
  8. N-Helped a customer understand something in a simple, clear way
  9. O-Asks to place on hold/transfer and thanks for holding (if applicable)
  10. B-Stayed calm and professional during a difficult call
  11. O-Used a positive closing statement that left the customer smiling
  12. G-Wished a customer happy birthday or acknowledged a special event
  13. I-Closes the call confidently and professionally using gratitude statement
  14. G-Double-checked information to ensure 100% accuracy
  15. B-Solved an issue without transferring the call
  16. B-Smooth call flow with logical progression
  17. G-Uses positive language instead of negatives (e.g., “What I can do is…”)
  18. N-Used active listening by repeating back the customer's concern
  19. I-Uses the customer’s name naturally
  20. B-Proactively offered a solution before the customer asked
  21. O-Referred the customer to a helpful resource they didn’t know about
  22. I-Confirm customer contact information 
  23. I-Encouraged a teammate with a positive shoutout
  24. O-Asks if caller's questions have been answered