Wished acustomerhappy birthdayoracknowledgeda special eventUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Connectedwith acustomerover a sharedinterestDouble-checkedinformation toensure 100%accuracyConfirmcustomercontactinformation Referred thecustomer to ahelpfulresource theydidn’t knowaboutUsed activelistening byrepeating backthe customer'sconcernHelped acustomerunderstandsomething in asimple, clearwayHad acustomershare a funfact or storyor jokeAsks ifcaller'squestionshave beenanswered Spotted anopportunityto go aboveand beyondBackgroundnoise causesa funnymomentProactivelyoffered asolution beforethe customeraskedStayed calmandprofessionalduring adifficult callAsks to placeon hold/transferand thanks forholding (ifapplicable)Uses thecustomer’snamenaturallyEncourageda teammatewith apositiveshoutoutSmooth callflow withlogicalprogressionReceived averbal ‘thankyou’ from thecustomerCloses the callconfidently andprofessionallyusing gratitudestatementUsed humorappropriatelyduring thecallUsed a positiveclosingstatement thatleft thecustomersmilingReceived aperfect Pivotscore on amonitoredcallSolved anissue withouttransferringthe callWished acustomerhappy birthdayoracknowledgeda special eventUses positivelanguageinstead ofnegatives (e.g.,“What I can dois…”)Connectedwith acustomerover a sharedinterestDouble-checkedinformation toensure 100%accuracyConfirmcustomercontactinformation Referred thecustomer to ahelpfulresource theydidn’t knowaboutUsed activelistening byrepeating backthe customer'sconcernHelped acustomerunderstandsomething in asimple, clearwayHad acustomershare a funfact or storyor jokeAsks ifcaller'squestionshave beenanswered Spotted anopportunityto go aboveand beyondBackgroundnoise causesa funnymomentProactivelyoffered asolution beforethe customeraskedStayed calmandprofessionalduring adifficult callAsks to placeon hold/transferand thanks forholding (ifapplicable)Uses thecustomer’snamenaturallyEncourageda teammatewith apositiveshoutoutSmooth callflow withlogicalprogressionReceived averbal ‘thankyou’ from thecustomerCloses the callconfidently andprofessionallyusing gratitudestatementUsed humorappropriatelyduring thecallUsed a positiveclosingstatement thatleft thecustomersmilingReceived aperfect Pivotscore on amonitoredcallSolved anissue withouttransferringthe call

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
N
4
G
5
I
6
O
7
N
8
N
9
B
10
O
11
G
12
G
13
B
14
B
15
O
16
I
17
I
18
B
19
O
20
I
21
N
22
O
23
I
24
B
  1. G-Wished a customer happy birthday or acknowledged a special event
  2. G-Uses positive language instead of negatives (e.g., “What I can do is…”)
  3. N-Connected with a customer over a shared interest
  4. G-Double-checked information to ensure 100% accuracy
  5. I-Confirm customer contact information 
  6. O-Referred the customer to a helpful resource they didn’t know about
  7. N-Used active listening by repeating back the customer's concern
  8. N-Helped a customer understand something in a simple, clear way
  9. B-Had a customer share a fun fact or story or joke
  10. O-Asks if caller's questions have been answered 
  11. G-Spotted an opportunity to go above and beyond
  12. G-Background noise causes a funny moment
  13. B-Proactively offered a solution before the customer asked
  14. B-Stayed calm and professional during a difficult call
  15. O-Asks to place on hold/transfer and thanks for holding (if applicable)
  16. I-Uses the customer’s name naturally
  17. I-Encouraged a teammate with a positive shoutout
  18. B-Smooth call flow with logical progression
  19. O-Received a verbal ‘thank you’ from the customer
  20. I-Closes the call confidently and professionally using gratitude statement
  21. N-Used humor appropriately during the call
  22. O-Used a positive closing statement that left the customer smiling
  23. I-Received a perfect Pivot score on a monitored call
  24. B-Solved an issue without transferring the call