This bingo card has a free space and 24 words: Solved an issue without transferring the call, Confirm customer contact information, Used humor appropriately during the call, Wished a customer happy birthday or acknowledged a special event, Referred the customer to a helpful resource they didn’t know about, Smooth call flow with logical progression, Received a perfect Pivot score on a monitored call, Connected with a customer over a shared interest, Background noise causes a funny moment, Used a positive closing statement that left the customer smiling, Stayed calm and professional during a difficult call, Closes the call confidently and professionally using gratitude statement, Double-checked information to ensure 100% accuracy, Asks if caller's questions have been answered, Proactively offered a solution before the customer asked, Encouraged a teammate with a positive shoutout, Used active listening by repeating back the customer's concern, Uses positive language instead of negatives (e.g., “What I can do is…”), Received a verbal ‘thank you’ from the customer, Had a customer share a fun fact or story or joke, Uses the customer’s name naturally, Helped a customer understand something in a simple, clear way, Spotted an opportunity to go above and beyond and Asks to place on hold/transfer and thanks for holding (if applicable).
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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