Smile(on thephone)ThankthecustomerDe-escalate asituationEmpathizewith thecustomer’ssituationProvideproductknowledgeHandlea difficultsituationOffer asolutionListenactivelyCustomerreports abrokenpartRespondpolitelyConfirmunderstandingExceedexpectationsReassurethecustomerProvideproductknowledgeSpeakclearlyCustomerasks for arefundApologize fortheinconvenienceThankthecustomerOfferalternativesAnswerquicklyOffer asolutionOffer adiscountEmpathizewith thecustomer’ssituationCustomerasks foranupgradeSmile(on thephone)ThankthecustomerDe-escalate asituationEmpathizewith thecustomer’ssituationProvideproductknowledgeHandlea difficultsituationOffer asolutionListenactivelyCustomerreports abrokenpartRespondpolitelyConfirmunderstandingExceedexpectationsReassurethecustomerProvideproductknowledgeSpeakclearlyCustomerasks for arefundApologize fortheinconvenienceThankthecustomerOfferalternativesAnswerquicklyOffer asolutionOffer adiscountEmpathizewith thecustomer’ssituationCustomerasks foranupgrade

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile (on the phone)
  2. Thank the customer
  3. De-escalate a situation
  4. Empathize with the customer’s situation
  5. Provide product knowledge
  6. Handle a difficult situation
  7. Offer a solution
  8. Listen actively
  9. Customer reports a broken part
  10. Respond politely
  11. Confirm understanding
  12. Exceed expectations
  13. Reassure the customer
  14. Provide product knowledge
  15. Speak clearly
  16. Customer asks for a refund
  17. Apologize for the inconvenience
  18. Thank the customer
  19. Offer alternatives
  20. Answer quickly
  21. Offer a solution
  22. Offer a discount
  23. Empathize with the customer’s situation
  24. Customer asks for an upgrade