Handlea difficultsituationCustomerreports abrokenpartDe-escalate asituationListenactivelyOfferalternativesOffer asolutionEmpathizewith thecustomer’ssituationAnswerquicklyProvideproductknowledgeCustomerasks foranupgradeOffer asolutionProvideproductknowledgeSpeakclearlyOffer adiscountRespondpolitelyApologize fortheinconvenienceExceedexpectationsEmpathizewith thecustomer’ssituationThankthecustomerSmile(on thephone)Customerasks for arefundConfirmunderstandingThankthecustomerReassurethecustomerHandlea difficultsituationCustomerreports abrokenpartDe-escalate asituationListenactivelyOfferalternativesOffer asolutionEmpathizewith thecustomer’ssituationAnswerquicklyProvideproductknowledgeCustomerasks foranupgradeOffer asolutionProvideproductknowledgeSpeakclearlyOffer adiscountRespondpolitelyApologize fortheinconvenienceExceedexpectationsEmpathizewith thecustomer’ssituationThankthecustomerSmile(on thephone)Customerasks for arefundConfirmunderstandingThankthecustomerReassurethecustomer

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handle a difficult situation
  2. Customer reports a broken part
  3. De-escalate a situation
  4. Listen actively
  5. Offer alternatives
  6. Offer a solution
  7. Empathize with the customer’s situation
  8. Answer quickly
  9. Provide product knowledge
  10. Customer asks for an upgrade
  11. Offer a solution
  12. Provide product knowledge
  13. Speak clearly
  14. Offer a discount
  15. Respond politely
  16. Apologize for the inconvenience
  17. Exceed expectations
  18. Empathize with the customer’s situation
  19. Thank the customer
  20. Smile (on the phone)
  21. Customer asks for a refund
  22. Confirm understanding
  23. Thank the customer
  24. Reassure the customer