Apologize fortheinconvenienceCustomerasks for arefundProvideproductknowledgeCustomerreports abrokenpartCustomerasks foranupgradeReassurethecustomerSmile(on thephone)ListenactivelyDe-escalate asituationOffer adiscountHandlea difficultsituationProvideproductknowledgeOffer asolutionAnswerquicklyEmpathizewith thecustomer’ssituationEmpathizewith thecustomer’ssituationOffer asolutionThankthecustomerOfferalternativesExceedexpectationsConfirmunderstandingRespondpolitelyThankthecustomerSpeakclearlyApologize fortheinconvenienceCustomerasks for arefundProvideproductknowledgeCustomerreports abrokenpartCustomerasks foranupgradeReassurethecustomerSmile(on thephone)ListenactivelyDe-escalate asituationOffer adiscountHandlea difficultsituationProvideproductknowledgeOffer asolutionAnswerquicklyEmpathizewith thecustomer’ssituationEmpathizewith thecustomer’ssituationOffer asolutionThankthecustomerOfferalternativesExceedexpectationsConfirmunderstandingRespondpolitelyThankthecustomerSpeakclearly

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologize for the inconvenience
  2. Customer asks for a refund
  3. Provide product knowledge
  4. Customer reports a broken part
  5. Customer asks for an upgrade
  6. Reassure the customer
  7. Smile (on the phone)
  8. Listen actively
  9. De-escalate a situation
  10. Offer a discount
  11. Handle a difficult situation
  12. Provide product knowledge
  13. Offer a solution
  14. Answer quickly
  15. Empathize with the customer’s situation
  16. Empathize with the customer’s situation
  17. Offer a solution
  18. Thank the customer
  19. Offer alternatives
  20. Exceed expectations
  21. Confirm understanding
  22. Respond politely
  23. Thank the customer
  24. Speak clearly