Offer asolutionApologize fortheinconvenienceProvideproductknowledgeCustomerreports abrokenpartAnswerquicklyOfferalternativesOffer adiscountHandlea difficultsituationCustomerasks foranupgradeExceedexpectationsThankthecustomerSpeakclearlyDe-escalate asituationRespondpolitelyEmpathizewith thecustomer’ssituationProvideproductknowledgeConfirmunderstandingEmpathizewith thecustomer’ssituationSmile(on thephone)ListenactivelyOffer asolutionCustomerasks for arefundReassurethecustomerThankthecustomerOffer asolutionApologize fortheinconvenienceProvideproductknowledgeCustomerreports abrokenpartAnswerquicklyOfferalternativesOffer adiscountHandlea difficultsituationCustomerasks foranupgradeExceedexpectationsThankthecustomerSpeakclearlyDe-escalate asituationRespondpolitelyEmpathizewith thecustomer’ssituationProvideproductknowledgeConfirmunderstandingEmpathizewith thecustomer’ssituationSmile(on thephone)ListenactivelyOffer asolutionCustomerasks for arefundReassurethecustomerThankthecustomer

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer a solution
  2. Apologize for the inconvenience
  3. Provide product knowledge
  4. Customer reports a broken part
  5. Answer quickly
  6. Offer alternatives
  7. Offer a discount
  8. Handle a difficult situation
  9. Customer asks for an upgrade
  10. Exceed expectations
  11. Thank the customer
  12. Speak clearly
  13. De-escalate a situation
  14. Respond politely
  15. Empathize with the customer’s situation
  16. Provide product knowledge
  17. Confirm understanding
  18. Empathize with the customer’s situation
  19. Smile (on the phone)
  20. Listen actively
  21. Offer a solution
  22. Customer asks for a refund
  23. Reassure the customer
  24. Thank the customer