This bingo card has a free space and 24 words: Listen actively, Customer asks for a refund, Offer a solution, Thank the customer, Provide product knowledge, De-escalate a situation, Apologize for the inconvenience, Exceed expectations, Empathize with the customer’s situation, Handle a difficult situation, Offer a discount, Customer asks for an upgrade, Reassure the customer, Speak clearly, Provide product knowledge, Thank the customer, Offer alternatives, Customer reports a broken part, Respond politely, Smile (on the phone), Empathize with the customer’s situation, Offer a solution, Confirm understanding and Answer quickly.
⚠ This card has duplicate items: Offer a solution (2), Thank the customer (2), Provide product knowledge (2), Empathize with the customer’s situation (2)
OUAC Employee Bingo | Recovering from an Oops | Customer Service 2025 | Customer Experience Bingo | Inside Sales Bingo
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