(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Utilized a "power word" on call
Utilized Expert Chat
Adjusted to the AH's vibe
Used Probing questions to clarify understanding
Anticipated customer's needs
Recapped actions taken on the call for customer understanding
Branded closing "Tie it with a bow"
Utilized confident word choices (at this time, allow me to do some research)
Fully reviewed procedure step-by step
Offered Self-Service options
Delivered information with confidence
Hold does not exceed two minutes
Used appropriate tools
Empathized with the customer
Explained the "why" behind solutions
Used simple language and avoided jargon
Shown investment from start to finish
Checked Atlas memos to ensure notes were not missed
