(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Delivered information with confidence
Focus on what you can do
Recapped actions taken on the call for customer understanding
Used simple language and avoided jargon
Adjusted to the AH's vibe
Used appropriate tools
Offered Self-Service options
Hold does not exceed two minutes
Utilized confident word choices (at this time, allow me to do some research)
Celebrated with the customer
Empathized with the customer
Utilized Expert Chat
Provided the most low-effort solution
Fully reviewed procedure step-by step
Restated the customer inquiry
Shown investment from start to finish
Branded closing "Tie it with a bow"
Utilized a "power word" on call
Acknowledged reason for calling
Used Probing questions to clarify understanding
Did not place blame (on agents or systems)
Explained the "why" behind solutions
Anticipated customer's needs
Checked Atlas memos to ensure notes were not missed
