(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Fully reviewed procedure step-by step
Did not place blame (on agents or systems)
Delivered information with confidence
Used appropriate tools
Provided the most low-effort solution
Used Probing questions to clarify understanding
Checked Atlas memos to ensure notes were not missed
Hold does not exceed two minutes
Focus on what you can do
Celebrated with the customer
Acknowledged reason for calling
Anticipated customer's needs
Offered Self-Service options
Adjusted to the AH's vibe
Utilized a "power word" on call
Utilized confident word choices (at this time, allow me to do some research)
Used simple language and avoided jargon
Restated the customer inquiry
Empathized with the customer
Recapped actions taken on the call for customer understanding
