(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Branded closing "Tie it with a bow"
Fully reviewed procedure step-by step
Focus on what you can do
Utilized Expert Chat
Offered Self-Service options
Adjusted to the AH's vibe
Anticipated customer's needs
Checked Atlas memos to ensure notes were not missed
Did not place blame (on agents or systems)
Shown investment from start to finish
Empathized with the customer
Used simple language and avoided jargon
Utilized a "power word" on call
Restated the customer inquiry
Celebrated with the customer
Used Probing questions to clarify understanding
Recapped actions taken on the call for customer understanding
Used appropriate tools
Hold does not exceed two minutes
Acknowledged reason for calling
Delivered information with confidence
Provided the most low-effort solution
Explained the "why" behind solutions
Utilized confident word choices (at this time, allow me to do some research)
