This bingo card has a free space and 24 words: Hold does not exceed two minutes, Acknowledged reason for calling, Utilized Expert Chat, Celebrated with the customer, Used Probing questions to clarify understanding, Used simple language and avoided jargon, Checked Atlas memos to ensure notes were not missed, Offered Self-Service options, Branded closing "Tie it with a bow", Explained the "why" behind solutions, Focus on what you can do, Recapped actions taken on the call for customer understanding, Anticipated customer's needs, Empathized with the customer, Shown investment from start to finish, Adjusted to the AH's vibe, Fully reviewed procedure step-by step, Delivered information with confidence, Used appropriate tools, Restated the customer inquiry, Did not place blame (on agents or systems), Utilized a "power word" on call, Provided the most low-effort solution and Utilized confident word choices (at this time, allow me to do some research).
Team Autumn Bingo | Customer Experience Bingo | CSW Bingo | Energize your calls and Shine!! | B A N T E R
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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