PersonalizeTalk: "How'syour daygoing so far,(name)?"CheckingUnderstanding:"Does thatmake sense,(name)?"Askingpermission:"Is it okay if I(the thing),(name)?Placing onHold: "(name),do you mind ifI put you on abrief hold?"Returningfrom hold:"Thanks forwaiting,(name)."Beforeclarification:"Just toconfirm(name)..."Disclosure: "(Name), Iwould like toconfirm..."CheckingSatisfaction:"How doesthat sound toyou, (name)?"Call Closure:"It's been apleasureassisting you,(name)."Positivemoment:"That's a greatquestion,(name)."SummarizingIssue: "So,(name),you'reexperiencing..."SettingExpectations:"Here's what'sgoing tohappen next,(name)."VerifyingAction: "Justto confirm,(name) you'dlike..."Slow system:"(Name), mysystem isloading, justa moment."Following up:"(Name), I'llbe followingup in the nextday or two."OfferingSolution:"Here's whatI recommend,(name)."ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."TimeEstimate:"This will takejust a minute,(name)."DuringGreeting: "Hi(name), howcan I assistyou?"Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."After Thankyou: "Thankyou, (name), Iappreciateyour patience."AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"During aTransition:"Now,(name), let'smove on to..."AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."AcknowledgingConcern: "Iagree, (name),that would befrustrating."Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?OfferingAlternatives:(Name), wouldyou prefer thisor that?Acknowledgefeedback: "Iappreciatethat feedback,(name)."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."PersonalizeTalk: "How'syour daygoing so far,(name)?"CheckingUnderstanding:"Does thatmake sense,(name)?"Askingpermission:"Is it okay if I(the thing),(name)?Placing onHold: "(name),do you mind ifI put you on abrief hold?"Returningfrom hold:"Thanks forwaiting,(name)."Beforeclarification:"Just toconfirm(name)..."Disclosure: "(Name), Iwould like toconfirm..."CheckingSatisfaction:"How doesthat sound toyou, (name)?"Call Closure:"It's been apleasureassisting you,(name)."Positivemoment:"That's a greatquestion,(name)."SummarizingIssue: "So,(name),you'reexperiencing..."SettingExpectations:"Here's what'sgoing tohappen next,(name)."VerifyingAction: "Justto confirm,(name) you'dlike..."Slow system:"(Name), mysystem isloading, justa moment."Following up:"(Name), I'llbe followingup in the nextday or two."OfferingSolution:"Here's whatI recommend,(name)."ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."TimeEstimate:"This will takejust a minute,(name)."DuringGreeting: "Hi(name), howcan I assistyou?"Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."After Thankyou: "Thankyou, (name), Iappreciateyour patience."AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"During aTransition:"Now,(name), let'smove on to..."AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."AcknowledgingConcern: "Iagree, (name),that would befrustrating."Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?OfferingAlternatives:(Name), wouldyou prefer thisor that?Acknowledgefeedback: "Iappreciatethat feedback,(name)."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."

Using Member's Name in Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Personalize Talk: "How's your day going so far, (name)?"
  2. Checking Understanding: "Does that make sense, (name)?"
  3. Asking permission: "Is it okay if I (the thing), (name)?
  4. Placing on Hold: "(name), do you mind if I put you on a brief hold?"
  5. Returning from hold: "Thanks for waiting, (name)."
  6. Before clarification: "Just to confirm (name)..."
  7. Disclosure: "(Name), I would like to confirm..."
  8. Checking Satisfaction: "How does that sound to you, (name)?"
  9. Call Closure: "It's been a pleasure assisting you, (name)."
  10. Positive moment: "That's a great question, (name)."
  11. Summarizing Issue: "So, (name),you're experiencing..."
  12. Setting Expectations: "Here's what's going to happen next, (name)."
  13. Verifying Action: "Just to confirm,(name) you'd like..."
  14. Slow system: "(Name), my system is loading, just a moment."
  15. Following up: "(Name), I'll be following up in the next day or two."
  16. Offering Solution: "Here's what I recommend, (name)."
  17. Confirming Info: "Got it, (name), I'll update that for you."
  18. Time Estimate: "This will take just a minute, (name)."
  19. During Greeting: "Hi (name), how can I assist you?"
  20. Expressing concern: "I completely understand, (name). Let's figure it out together."
  21. After Thank you: "Thank you, (name), I appreciate your patience."
  22. Additional Assistance: "Was there anything else I can assist you with today, (name)?"
  23. During a Transition: "Now, (name), let's move on to..."
  24. Acknowledging Loyalty: "We appreciate your membership, (name)."
  25. Acknowledging Concern: "I agree, (name), that would be frustrating."
  26. Ask to repeat: "I'm sorry (name) can you please repeat that?
  27. Offering Alternatives: (Name), would you prefer this or that?
  28. Acknowledge feedback: "I appreciate that feedback, (name)."
  29. Acknowledging Agreement: "Great point, (name), I'll make a note of that."