Askingpermission:"Is it okay if I(the thing),(name)?Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."VerifyingAction: "Justto confirm,(name) you'dlike..."Slow system:"(Name), mysystem isloading, justa moment."Call Closure:"It's been apleasureassisting you,(name)."DuringGreeting: "Hi(name), howcan I assistyou?"AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."Placing onHold: "(name),do you mind ifI put you on abrief hold?"AcknowledgingConcern: "Iagree, (name),that would befrustrating."CheckingSatisfaction:"How doesthat sound toyou, (name)?"OfferingAlternatives:(Name), wouldyou prefer thisor that?After Thankyou: "Thankyou, (name), Iappreciateyour patience."AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"Beforeclarification:"Just toconfirm(name)..."CheckingUnderstanding:"Does thatmake sense,(name)?"Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."During aTransition:"Now,(name), let'smove on to..."ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."SummarizingIssue: "So,(name),you'reexperiencing..."TimeEstimate:"This will takejust a minute,(name)."Positivemoment:"That's a greatquestion,(name)."Acknowledgefeedback: "Iappreciatethat feedback,(name)."Returningfrom hold:"Thanks forwaiting,(name)."SettingExpectations:"Here's what'sgoing tohappen next,(name)."PersonalizeTalk: "How'syour daygoing so far,(name)?"Following up:"(Name), I'llbe followingup in the nextday or two."OfferingSolution:"Here's whatI recommend,(name)."Disclosure: "(Name), Iwould like toconfirm..."Askingpermission:"Is it okay if I(the thing),(name)?Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."VerifyingAction: "Justto confirm,(name) you'dlike..."Slow system:"(Name), mysystem isloading, justa moment."Call Closure:"It's been apleasureassisting you,(name)."DuringGreeting: "Hi(name), howcan I assistyou?"AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."Placing onHold: "(name),do you mind ifI put you on abrief hold?"AcknowledgingConcern: "Iagree, (name),that would befrustrating."CheckingSatisfaction:"How doesthat sound toyou, (name)?"OfferingAlternatives:(Name), wouldyou prefer thisor that?After Thankyou: "Thankyou, (name), Iappreciateyour patience."AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"Beforeclarification:"Just toconfirm(name)..."CheckingUnderstanding:"Does thatmake sense,(name)?"Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."During aTransition:"Now,(name), let'smove on to..."ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."SummarizingIssue: "So,(name),you'reexperiencing..."TimeEstimate:"This will takejust a minute,(name)."Positivemoment:"That's a greatquestion,(name)."Acknowledgefeedback: "Iappreciatethat feedback,(name)."Returningfrom hold:"Thanks forwaiting,(name)."SettingExpectations:"Here's what'sgoing tohappen next,(name)."PersonalizeTalk: "How'syour daygoing so far,(name)?"Following up:"(Name), I'llbe followingup in the nextday or two."OfferingSolution:"Here's whatI recommend,(name)."Disclosure: "(Name), Iwould like toconfirm..."

Using Member's Name in Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asking permission: "Is it okay if I (the thing), (name)?
  2. Expressing concern: "I completely understand, (name). Let's figure it out together."
  3. Verifying Action: "Just to confirm,(name) you'd like..."
  4. Slow system: "(Name), my system is loading, just a moment."
  5. Call Closure: "It's been a pleasure assisting you, (name)."
  6. During Greeting: "Hi (name), how can I assist you?"
  7. Acknowledging Agreement: "Great point, (name), I'll make a note of that."
  8. Placing on Hold: "(name), do you mind if I put you on a brief hold?"
  9. Acknowledging Concern: "I agree, (name), that would be frustrating."
  10. Checking Satisfaction: "How does that sound to you, (name)?"
  11. Offering Alternatives: (Name), would you prefer this or that?
  12. After Thank you: "Thank you, (name), I appreciate your patience."
  13. Additional Assistance: "Was there anything else I can assist you with today, (name)?"
  14. Before clarification: "Just to confirm (name)..."
  15. Checking Understanding: "Does that make sense, (name)?"
  16. Ask to repeat: "I'm sorry (name) can you please repeat that?
  17. Acknowledging Loyalty: "We appreciate your membership, (name)."
  18. During a Transition: "Now, (name), let's move on to..."
  19. Confirming Info: "Got it, (name), I'll update that for you."
  20. Summarizing Issue: "So, (name),you're experiencing..."
  21. Time Estimate: "This will take just a minute, (name)."
  22. Positive moment: "That's a great question, (name)."
  23. Acknowledge feedback: "I appreciate that feedback, (name)."
  24. Returning from hold: "Thanks for waiting, (name)."
  25. Setting Expectations: "Here's what's going to happen next, (name)."
  26. Personalize Talk: "How's your day going so far, (name)?"
  27. Following up: "(Name), I'll be following up in the next day or two."
  28. Offering Solution: "Here's what I recommend, (name)."
  29. Disclosure: "(Name), I would like to confirm..."