Askingpermission:"Is it okay if I(the thing),(name)?During aTransition:"Now,(name), let'smove on to..."CheckingUnderstanding:"Does thatmake sense,(name)?"Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."TimeEstimate:"This will takejust a minute,(name)."Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?AcknowledgingConcern: "Iagree, (name),that would befrustrating."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."Positivemoment:"That's a greatquestion,(name)."ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."Call Closure:"It's been apleasureassisting you,(name)."Disclosure: "(Name), Iwould like toconfirm..."OfferingAlternatives:(Name), wouldyou prefer thisor that?Returningfrom hold:"Thanks forwaiting,(name)."Acknowledgefeedback: "Iappreciatethat feedback,(name)."CheckingSatisfaction:"How doesthat sound toyou, (name)?"Slow system:"(Name), mysystem isloading, justa moment."Beforeclarification:"Just toconfirm(name)..."VerifyingAction: "Justto confirm,(name) you'dlike..."OfferingSolution:"Here's whatI recommend,(name)."Following up:"(Name), I'llbe followingup in the nextday or two."DuringGreeting: "Hi(name), howcan I assistyou?"AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."After Thankyou: "Thankyou, (name), Iappreciateyour patience."SettingExpectations:"Here's what'sgoing tohappen next,(name)."PersonalizeTalk: "How'syour daygoing so far,(name)?"AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"Placing onHold: "(name),do you mind ifI put you on abrief hold?"SummarizingIssue: "So,(name),you'reexperiencing..."Askingpermission:"Is it okay if I(the thing),(name)?During aTransition:"Now,(name), let'smove on to..."CheckingUnderstanding:"Does thatmake sense,(name)?"Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."TimeEstimate:"This will takejust a minute,(name)."Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?AcknowledgingConcern: "Iagree, (name),that would befrustrating."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."Positivemoment:"That's a greatquestion,(name)."ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."Call Closure:"It's been apleasureassisting you,(name)."Disclosure: "(Name), Iwould like toconfirm..."OfferingAlternatives:(Name), wouldyou prefer thisor that?Returningfrom hold:"Thanks forwaiting,(name)."Acknowledgefeedback: "Iappreciatethat feedback,(name)."CheckingSatisfaction:"How doesthat sound toyou, (name)?"Slow system:"(Name), mysystem isloading, justa moment."Beforeclarification:"Just toconfirm(name)..."VerifyingAction: "Justto confirm,(name) you'dlike..."OfferingSolution:"Here's whatI recommend,(name)."Following up:"(Name), I'llbe followingup in the nextday or two."DuringGreeting: "Hi(name), howcan I assistyou?"AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."After Thankyou: "Thankyou, (name), Iappreciateyour patience."SettingExpectations:"Here's what'sgoing tohappen next,(name)."PersonalizeTalk: "How'syour daygoing so far,(name)?"AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"Placing onHold: "(name),do you mind ifI put you on abrief hold?"SummarizingIssue: "So,(name),you'reexperiencing..."

Using Member's Name in Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asking permission: "Is it okay if I (the thing), (name)?
  2. During a Transition: "Now, (name), let's move on to..."
  3. Checking Understanding: "Does that make sense, (name)?"
  4. Expressing concern: "I completely understand, (name). Let's figure it out together."
  5. Time Estimate: "This will take just a minute, (name)."
  6. Ask to repeat: "I'm sorry (name) can you please repeat that?
  7. Acknowledging Concern: "I agree, (name), that would be frustrating."
  8. Acknowledging Agreement: "Great point, (name), I'll make a note of that."
  9. Positive moment: "That's a great question, (name)."
  10. Confirming Info: "Got it, (name), I'll update that for you."
  11. Call Closure: "It's been a pleasure assisting you, (name)."
  12. Disclosure: "(Name), I would like to confirm..."
  13. Offering Alternatives: (Name), would you prefer this or that?
  14. Returning from hold: "Thanks for waiting, (name)."
  15. Acknowledge feedback: "I appreciate that feedback, (name)."
  16. Checking Satisfaction: "How does that sound to you, (name)?"
  17. Slow system: "(Name), my system is loading, just a moment."
  18. Before clarification: "Just to confirm (name)..."
  19. Verifying Action: "Just to confirm,(name) you'd like..."
  20. Offering Solution: "Here's what I recommend, (name)."
  21. Following up: "(Name), I'll be following up in the next day or two."
  22. During Greeting: "Hi (name), how can I assist you?"
  23. Acknowledging Loyalty: "We appreciate your membership, (name)."
  24. After Thank you: "Thank you, (name), I appreciate your patience."
  25. Setting Expectations: "Here's what's going to happen next, (name)."
  26. Personalize Talk: "How's your day going so far, (name)?"
  27. Additional Assistance: "Was there anything else I can assist you with today, (name)?"
  28. Placing on Hold: "(name), do you mind if I put you on a brief hold?"
  29. Summarizing Issue: "So, (name),you're experiencing..."