DuringGreeting: "Hi(name), howcan I assistyou?"Disclosure: "(Name), Iwould like toconfirm..."Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."During aTransition:"Now,(name), let'smove on to..."Placing onHold: "(name),do you mind ifI put you on abrief hold?"Following up:"(Name), I'llbe followingup in the nextday or two."ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?Beforeclarification:"Just toconfirm(name)..."SettingExpectations:"Here's what'sgoing tohappen next,(name)."CheckingUnderstanding:"Does thatmake sense,(name)?"TimeEstimate:"This will takejust a minute,(name)."AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."PersonalizeTalk: "How'syour daygoing so far,(name)?"Askingpermission:"Is it okay if I(the thing),(name)?Acknowledgefeedback: "Iappreciatethat feedback,(name)."OfferingSolution:"Here's whatI recommend,(name)."Returningfrom hold:"Thanks forwaiting,(name)."Call Closure:"It's been apleasureassisting you,(name)."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."OfferingAlternatives:(Name), wouldyou prefer thisor that?AcknowledgingConcern: "Iagree, (name),that would befrustrating."CheckingSatisfaction:"How doesthat sound toyou, (name)?"Positivemoment:"That's a greatquestion,(name)."AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"After Thankyou: "Thankyou, (name), Iappreciateyour patience."VerifyingAction: "Justto confirm,(name) you'dlike..."Slow system:"(Name), mysystem isloading, justa moment."SummarizingIssue: "So,(name),you'reexperiencing..."DuringGreeting: "Hi(name), howcan I assistyou?"Disclosure: "(Name), Iwould like toconfirm..."Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."During aTransition:"Now,(name), let'smove on to..."Placing onHold: "(name),do you mind ifI put you on abrief hold?"Following up:"(Name), I'llbe followingup in the nextday or two."ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?Beforeclarification:"Just toconfirm(name)..."SettingExpectations:"Here's what'sgoing tohappen next,(name)."CheckingUnderstanding:"Does thatmake sense,(name)?"TimeEstimate:"This will takejust a minute,(name)."AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."PersonalizeTalk: "How'syour daygoing so far,(name)?"Askingpermission:"Is it okay if I(the thing),(name)?Acknowledgefeedback: "Iappreciatethat feedback,(name)."OfferingSolution:"Here's whatI recommend,(name)."Returningfrom hold:"Thanks forwaiting,(name)."Call Closure:"It's been apleasureassisting you,(name)."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."OfferingAlternatives:(Name), wouldyou prefer thisor that?AcknowledgingConcern: "Iagree, (name),that would befrustrating."CheckingSatisfaction:"How doesthat sound toyou, (name)?"Positivemoment:"That's a greatquestion,(name)."AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"After Thankyou: "Thankyou, (name), Iappreciateyour patience."VerifyingAction: "Justto confirm,(name) you'dlike..."Slow system:"(Name), mysystem isloading, justa moment."SummarizingIssue: "So,(name),you'reexperiencing..."

Using Member's Name in Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. During Greeting: "Hi (name), how can I assist you?"
  2. Disclosure: "(Name), I would like to confirm..."
  3. Expressing concern: "I completely understand, (name). Let's figure it out together."
  4. During a Transition: "Now, (name), let's move on to..."
  5. Placing on Hold: "(name), do you mind if I put you on a brief hold?"
  6. Following up: "(Name), I'll be following up in the next day or two."
  7. Confirming Info: "Got it, (name), I'll update that for you."
  8. Ask to repeat: "I'm sorry (name) can you please repeat that?
  9. Before clarification: "Just to confirm (name)..."
  10. Setting Expectations: "Here's what's going to happen next, (name)."
  11. Checking Understanding: "Does that make sense, (name)?"
  12. Time Estimate: "This will take just a minute, (name)."
  13. Acknowledging Loyalty: "We appreciate your membership, (name)."
  14. Personalize Talk: "How's your day going so far, (name)?"
  15. Asking permission: "Is it okay if I (the thing), (name)?
  16. Acknowledge feedback: "I appreciate that feedback, (name)."
  17. Offering Solution: "Here's what I recommend, (name)."
  18. Returning from hold: "Thanks for waiting, (name)."
  19. Call Closure: "It's been a pleasure assisting you, (name)."
  20. Acknowledging Agreement: "Great point, (name), I'll make a note of that."
  21. Offering Alternatives: (Name), would you prefer this or that?
  22. Acknowledging Concern: "I agree, (name), that would be frustrating."
  23. Checking Satisfaction: "How does that sound to you, (name)?"
  24. Positive moment: "That's a great question, (name)."
  25. Additional Assistance: "Was there anything else I can assist you with today, (name)?"
  26. After Thank you: "Thank you, (name), I appreciate your patience."
  27. Verifying Action: "Just to confirm,(name) you'd like..."
  28. Slow system: "(Name), my system is loading, just a moment."
  29. Summarizing Issue: "So, (name),you're experiencing..."