AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"PersonalizeTalk: "How'syour daygoing so far,(name)?"SummarizingIssue: "So,(name),you'reexperiencing..."Beforeclarification:"Just toconfirm(name)..."Returningfrom hold:"Thanks forwaiting,(name)."OfferingSolution:"Here's whatI recommend,(name)."TimeEstimate:"This will takejust a minute,(name)."Acknowledgefeedback: "Iappreciatethat feedback,(name)."Placing onHold: "(name),do you mind ifI put you on abrief hold?"Disclosure: "(Name), Iwould like toconfirm..."AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."SettingExpectations:"Here's what'sgoing tohappen next,(name)."OfferingAlternatives:(Name), wouldyou prefer thisor that?Following up:"(Name), I'llbe followingup in the nextday or two."CheckingSatisfaction:"How doesthat sound toyou, (name)?"Askingpermission:"Is it okay if I(the thing),(name)?AcknowledgingConcern: "Iagree, (name),that would befrustrating."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?DuringGreeting: "Hi(name), howcan I assistyou?"During aTransition:"Now,(name), let'smove on to..."VerifyingAction: "Justto confirm,(name) you'dlike..."Slow system:"(Name), mysystem isloading, justa moment."CheckingUnderstanding:"Does thatmake sense,(name)?"After Thankyou: "Thankyou, (name), Iappreciateyour patience."Call Closure:"It's been apleasureassisting you,(name)."Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."Positivemoment:"That's a greatquestion,(name)."AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"PersonalizeTalk: "How'syour daygoing so far,(name)?"SummarizingIssue: "So,(name),you'reexperiencing..."Beforeclarification:"Just toconfirm(name)..."Returningfrom hold:"Thanks forwaiting,(name)."OfferingSolution:"Here's whatI recommend,(name)."TimeEstimate:"This will takejust a minute,(name)."Acknowledgefeedback: "Iappreciatethat feedback,(name)."Placing onHold: "(name),do you mind ifI put you on abrief hold?"Disclosure: "(Name), Iwould like toconfirm..."AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."SettingExpectations:"Here's what'sgoing tohappen next,(name)."OfferingAlternatives:(Name), wouldyou prefer thisor that?Following up:"(Name), I'llbe followingup in the nextday or two."CheckingSatisfaction:"How doesthat sound toyou, (name)?"Askingpermission:"Is it okay if I(the thing),(name)?AcknowledgingConcern: "Iagree, (name),that would befrustrating."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?DuringGreeting: "Hi(name), howcan I assistyou?"During aTransition:"Now,(name), let'smove on to..."VerifyingAction: "Justto confirm,(name) you'dlike..."Slow system:"(Name), mysystem isloading, justa moment."CheckingUnderstanding:"Does thatmake sense,(name)?"After Thankyou: "Thankyou, (name), Iappreciateyour patience."Call Closure:"It's been apleasureassisting you,(name)."Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."Positivemoment:"That's a greatquestion,(name)."

Using Member's Name in Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Additional Assistance: "Was there anything else I can assist you with today, (name)?"
  2. Personalize Talk: "How's your day going so far, (name)?"
  3. Summarizing Issue: "So, (name),you're experiencing..."
  4. Before clarification: "Just to confirm (name)..."
  5. Returning from hold: "Thanks for waiting, (name)."
  6. Offering Solution: "Here's what I recommend, (name)."
  7. Time Estimate: "This will take just a minute, (name)."
  8. Acknowledge feedback: "I appreciate that feedback, (name)."
  9. Placing on Hold: "(name), do you mind if I put you on a brief hold?"
  10. Disclosure: "(Name), I would like to confirm..."
  11. Acknowledging Loyalty: "We appreciate your membership, (name)."
  12. Setting Expectations: "Here's what's going to happen next, (name)."
  13. Offering Alternatives: (Name), would you prefer this or that?
  14. Following up: "(Name), I'll be following up in the next day or two."
  15. Checking Satisfaction: "How does that sound to you, (name)?"
  16. Asking permission: "Is it okay if I (the thing), (name)?
  17. Acknowledging Concern: "I agree, (name), that would be frustrating."
  18. Acknowledging Agreement: "Great point, (name), I'll make a note of that."
  19. Ask to repeat: "I'm sorry (name) can you please repeat that?
  20. During Greeting: "Hi (name), how can I assist you?"
  21. During a Transition: "Now, (name), let's move on to..."
  22. Verifying Action: "Just to confirm,(name) you'd like..."
  23. Slow system: "(Name), my system is loading, just a moment."
  24. Checking Understanding: "Does that make sense, (name)?"
  25. After Thank you: "Thank you, (name), I appreciate your patience."
  26. Call Closure: "It's been a pleasure assisting you, (name)."
  27. Expressing concern: "I completely understand, (name). Let's figure it out together."
  28. Confirming Info: "Got it, (name), I'll update that for you."
  29. Positive moment: "That's a great question, (name)."