Askingpermission:"Is it okay if I(the thing),(name)?CheckingSatisfaction:"How doesthat sound toyou, (name)?"Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?After Thankyou: "Thankyou, (name), Iappreciateyour patience."Placing onHold: "(name),do you mind ifI put you on abrief hold?"CheckingUnderstanding:"Does thatmake sense,(name)?"OfferingAlternatives:(Name), wouldyou prefer thisor that?Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."During aTransition:"Now,(name), let'smove on to..."SettingExpectations:"Here's what'sgoing tohappen next,(name)."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."VerifyingAction: "Justto confirm,(name) you'dlike..."SummarizingIssue: "So,(name),you'reexperiencing..."AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"Disclosure: "(Name), Iwould like toconfirm..."AcknowledgingConcern: "Iagree, (name),that would befrustrating."DuringGreeting: "Hi(name), howcan I assistyou?"Slow system:"(Name), mysystem isloading, justa moment."Returningfrom hold:"Thanks forwaiting,(name)."TimeEstimate:"This will takejust a minute,(name)."Positivemoment:"That's a greatquestion,(name)."Call Closure:"It's been apleasureassisting you,(name)."Following up:"(Name), I'llbe followingup in the nextday or two."Acknowledgefeedback: "Iappreciatethat feedback,(name)."OfferingSolution:"Here's whatI recommend,(name)."AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."PersonalizeTalk: "How'syour daygoing so far,(name)?"Beforeclarification:"Just toconfirm(name)..."Askingpermission:"Is it okay if I(the thing),(name)?CheckingSatisfaction:"How doesthat sound toyou, (name)?"Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?After Thankyou: "Thankyou, (name), Iappreciateyour patience."Placing onHold: "(name),do you mind ifI put you on abrief hold?"CheckingUnderstanding:"Does thatmake sense,(name)?"OfferingAlternatives:(Name), wouldyou prefer thisor that?Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."During aTransition:"Now,(name), let'smove on to..."SettingExpectations:"Here's what'sgoing tohappen next,(name)."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."VerifyingAction: "Justto confirm,(name) you'dlike..."SummarizingIssue: "So,(name),you'reexperiencing..."AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"Disclosure: "(Name), Iwould like toconfirm..."AcknowledgingConcern: "Iagree, (name),that would befrustrating."DuringGreeting: "Hi(name), howcan I assistyou?"Slow system:"(Name), mysystem isloading, justa moment."Returningfrom hold:"Thanks forwaiting,(name)."TimeEstimate:"This will takejust a minute,(name)."Positivemoment:"That's a greatquestion,(name)."Call Closure:"It's been apleasureassisting you,(name)."Following up:"(Name), I'llbe followingup in the nextday or two."Acknowledgefeedback: "Iappreciatethat feedback,(name)."OfferingSolution:"Here's whatI recommend,(name)."AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."PersonalizeTalk: "How'syour daygoing so far,(name)?"Beforeclarification:"Just toconfirm(name)..."

Using Member's Name in Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asking permission: "Is it okay if I (the thing), (name)?
  2. Checking Satisfaction: "How does that sound to you, (name)?"
  3. Ask to repeat: "I'm sorry (name) can you please repeat that?
  4. After Thank you: "Thank you, (name), I appreciate your patience."
  5. Placing on Hold: "(name), do you mind if I put you on a brief hold?"
  6. Checking Understanding: "Does that make sense, (name)?"
  7. Offering Alternatives: (Name), would you prefer this or that?
  8. Expressing concern: "I completely understand, (name). Let's figure it out together."
  9. Confirming Info: "Got it, (name), I'll update that for you."
  10. During a Transition: "Now, (name), let's move on to..."
  11. Setting Expectations: "Here's what's going to happen next, (name)."
  12. Acknowledging Agreement: "Great point, (name), I'll make a note of that."
  13. Verifying Action: "Just to confirm,(name) you'd like..."
  14. Summarizing Issue: "So, (name),you're experiencing..."
  15. Additional Assistance: "Was there anything else I can assist you with today, (name)?"
  16. Disclosure: "(Name), I would like to confirm..."
  17. Acknowledging Concern: "I agree, (name), that would be frustrating."
  18. During Greeting: "Hi (name), how can I assist you?"
  19. Slow system: "(Name), my system is loading, just a moment."
  20. Returning from hold: "Thanks for waiting, (name)."
  21. Time Estimate: "This will take just a minute, (name)."
  22. Positive moment: "That's a great question, (name)."
  23. Call Closure: "It's been a pleasure assisting you, (name)."
  24. Following up: "(Name), I'll be following up in the next day or two."
  25. Acknowledge feedback: "I appreciate that feedback, (name)."
  26. Offering Solution: "Here's what I recommend, (name)."
  27. Acknowledging Loyalty: "We appreciate your membership, (name)."
  28. Personalize Talk: "How's your day going so far, (name)?"
  29. Before clarification: "Just to confirm (name)..."