Acknowledgefeedback: "Iappreciatethat feedback,(name)."CheckingUnderstanding:"Does thatmake sense,(name)?"Disclosure: "(Name), Iwould like toconfirm..."Returningfrom hold:"Thanks forwaiting,(name)."AcknowledgingConcern: "Iagree, (name),that would befrustrating."OfferingAlternatives:(Name), wouldyou prefer thisor that?SettingExpectations:"Here's what'sgoing tohappen next,(name)."Placing onHold: "(name),do you mind ifI put you on abrief hold?"Positivemoment:"That's a greatquestion,(name)."Following up:"(Name), I'llbe followingup in the nextday or two."Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."DuringGreeting: "Hi(name), howcan I assistyou?"OfferingSolution:"Here's whatI recommend,(name)."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."CheckingSatisfaction:"How doesthat sound toyou, (name)?"After Thankyou: "Thankyou, (name), Iappreciateyour patience."PersonalizeTalk: "How'syour daygoing so far,(name)?"Askingpermission:"Is it okay if I(the thing),(name)?Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?Slow system:"(Name), mysystem isloading, justa moment."During aTransition:"Now,(name), let'smove on to..."SummarizingIssue: "So,(name),you'reexperiencing..."Call Closure:"It's been apleasureassisting you,(name)."TimeEstimate:"This will takejust a minute,(name)."VerifyingAction: "Justto confirm,(name) you'dlike..."ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."Beforeclarification:"Just toconfirm(name)..."Acknowledgefeedback: "Iappreciatethat feedback,(name)."CheckingUnderstanding:"Does thatmake sense,(name)?"Disclosure: "(Name), Iwould like toconfirm..."Returningfrom hold:"Thanks forwaiting,(name)."AcknowledgingConcern: "Iagree, (name),that would befrustrating."OfferingAlternatives:(Name), wouldyou prefer thisor that?SettingExpectations:"Here's what'sgoing tohappen next,(name)."Placing onHold: "(name),do you mind ifI put you on abrief hold?"Positivemoment:"That's a greatquestion,(name)."Following up:"(Name), I'llbe followingup in the nextday or two."Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."DuringGreeting: "Hi(name), howcan I assistyou?"OfferingSolution:"Here's whatI recommend,(name)."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."CheckingSatisfaction:"How doesthat sound toyou, (name)?"After Thankyou: "Thankyou, (name), Iappreciateyour patience."PersonalizeTalk: "How'syour daygoing so far,(name)?"Askingpermission:"Is it okay if I(the thing),(name)?Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?Slow system:"(Name), mysystem isloading, justa moment."During aTransition:"Now,(name), let'smove on to..."SummarizingIssue: "So,(name),you'reexperiencing..."Call Closure:"It's been apleasureassisting you,(name)."TimeEstimate:"This will takejust a minute,(name)."VerifyingAction: "Justto confirm,(name) you'dlike..."ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."Beforeclarification:"Just toconfirm(name)..."

Using Member's Name in Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge feedback: "I appreciate that feedback, (name)."
  2. Checking Understanding: "Does that make sense, (name)?"
  3. Disclosure: "(Name), I would like to confirm..."
  4. Returning from hold: "Thanks for waiting, (name)."
  5. Acknowledging Concern: "I agree, (name), that would be frustrating."
  6. Offering Alternatives: (Name), would you prefer this or that?
  7. Setting Expectations: "Here's what's going to happen next, (name)."
  8. Placing on Hold: "(name), do you mind if I put you on a brief hold?"
  9. Positive moment: "That's a great question, (name)."
  10. Following up: "(Name), I'll be following up in the next day or two."
  11. Expressing concern: "I completely understand, (name). Let's figure it out together."
  12. Additional Assistance: "Was there anything else I can assist you with today, (name)?"
  13. Acknowledging Loyalty: "We appreciate your membership, (name)."
  14. During Greeting: "Hi (name), how can I assist you?"
  15. Offering Solution: "Here's what I recommend, (name)."
  16. Acknowledging Agreement: "Great point, (name), I'll make a note of that."
  17. Checking Satisfaction: "How does that sound to you, (name)?"
  18. After Thank you: "Thank you, (name), I appreciate your patience."
  19. Personalize Talk: "How's your day going so far, (name)?"
  20. Asking permission: "Is it okay if I (the thing), (name)?
  21. Ask to repeat: "I'm sorry (name) can you please repeat that?
  22. Slow system: "(Name), my system is loading, just a moment."
  23. During a Transition: "Now, (name), let's move on to..."
  24. Summarizing Issue: "So, (name),you're experiencing..."
  25. Call Closure: "It's been a pleasure assisting you, (name)."
  26. Time Estimate: "This will take just a minute, (name)."
  27. Verifying Action: "Just to confirm,(name) you'd like..."
  28. Confirming Info: "Got it, (name), I'll update that for you."
  29. Before clarification: "Just to confirm (name)..."