Returningfrom hold:"Thanks forwaiting,(name)."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."Slow system:"(Name), mysystem isloading, justa moment."After Thankyou: "Thankyou, (name), Iappreciateyour patience."Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."During aTransition:"Now,(name), let'smove on to..."AcknowledgingConcern: "Iagree, (name),that would befrustrating."AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."SummarizingIssue: "So,(name),you'reexperiencing..."DuringGreeting: "Hi(name), howcan I assistyou?"AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"Disclosure: "(Name), Iwould like toconfirm..."CheckingSatisfaction:"How doesthat sound toyou, (name)?"Positivemoment:"That's a greatquestion,(name)."Following up:"(Name), I'llbe followingup in the nextday or two."PersonalizeTalk: "How'syour daygoing so far,(name)?"Call Closure:"It's been apleasureassisting you,(name)."Beforeclarification:"Just toconfirm(name)..."OfferingSolution:"Here's whatI recommend,(name)."CheckingUnderstanding:"Does thatmake sense,(name)?"SettingExpectations:"Here's what'sgoing tohappen next,(name)."Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?Placing onHold: "(name),do you mind ifI put you on abrief hold?"Acknowledgefeedback: "Iappreciatethat feedback,(name)."VerifyingAction: "Justto confirm,(name) you'dlike..."OfferingAlternatives:(Name), wouldyou prefer thisor that?TimeEstimate:"This will takejust a minute,(name)."Askingpermission:"Is it okay if I(the thing),(name)?ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."Returningfrom hold:"Thanks forwaiting,(name)."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."Slow system:"(Name), mysystem isloading, justa moment."After Thankyou: "Thankyou, (name), Iappreciateyour patience."Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."During aTransition:"Now,(name), let'smove on to..."AcknowledgingConcern: "Iagree, (name),that would befrustrating."AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."SummarizingIssue: "So,(name),you'reexperiencing..."DuringGreeting: "Hi(name), howcan I assistyou?"AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"Disclosure: "(Name), Iwould like toconfirm..."CheckingSatisfaction:"How doesthat sound toyou, (name)?"Positivemoment:"That's a greatquestion,(name)."Following up:"(Name), I'llbe followingup in the nextday or two."PersonalizeTalk: "How'syour daygoing so far,(name)?"Call Closure:"It's been apleasureassisting you,(name)."Beforeclarification:"Just toconfirm(name)..."OfferingSolution:"Here's whatI recommend,(name)."CheckingUnderstanding:"Does thatmake sense,(name)?"SettingExpectations:"Here's what'sgoing tohappen next,(name)."Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?Placing onHold: "(name),do you mind ifI put you on abrief hold?"Acknowledgefeedback: "Iappreciatethat feedback,(name)."VerifyingAction: "Justto confirm,(name) you'dlike..."OfferingAlternatives:(Name), wouldyou prefer thisor that?TimeEstimate:"This will takejust a minute,(name)."Askingpermission:"Is it okay if I(the thing),(name)?ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."

Using Member's Name in Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Returning from hold: "Thanks for waiting, (name)."
  2. Acknowledging Agreement: "Great point, (name), I'll make a note of that."
  3. Slow system: "(Name), my system is loading, just a moment."
  4. After Thank you: "Thank you, (name), I appreciate your patience."
  5. Expressing concern: "I completely understand, (name). Let's figure it out together."
  6. During a Transition: "Now, (name), let's move on to..."
  7. Acknowledging Concern: "I agree, (name), that would be frustrating."
  8. Acknowledging Loyalty: "We appreciate your membership, (name)."
  9. Summarizing Issue: "So, (name),you're experiencing..."
  10. During Greeting: "Hi (name), how can I assist you?"
  11. Additional Assistance: "Was there anything else I can assist you with today, (name)?"
  12. Disclosure: "(Name), I would like to confirm..."
  13. Checking Satisfaction: "How does that sound to you, (name)?"
  14. Positive moment: "That's a great question, (name)."
  15. Following up: "(Name), I'll be following up in the next day or two."
  16. Personalize Talk: "How's your day going so far, (name)?"
  17. Call Closure: "It's been a pleasure assisting you, (name)."
  18. Before clarification: "Just to confirm (name)..."
  19. Offering Solution: "Here's what I recommend, (name)."
  20. Checking Understanding: "Does that make sense, (name)?"
  21. Setting Expectations: "Here's what's going to happen next, (name)."
  22. Ask to repeat: "I'm sorry (name) can you please repeat that?
  23. Placing on Hold: "(name), do you mind if I put you on a brief hold?"
  24. Acknowledge feedback: "I appreciate that feedback, (name)."
  25. Verifying Action: "Just to confirm,(name) you'd like..."
  26. Offering Alternatives: (Name), would you prefer this or that?
  27. Time Estimate: "This will take just a minute, (name)."
  28. Asking permission: "Is it okay if I (the thing), (name)?
  29. Confirming Info: "Got it, (name), I'll update that for you."