ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."Following up:"(Name), I'llbe followingup in the nextday or two."OfferingSolution:"Here's whatI recommend,(name)."Beforeclarification:"Just toconfirm(name)..."Disclosure: "(Name), Iwould like toconfirm..."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."After Thankyou: "Thankyou, (name), Iappreciateyour patience."AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."Slow system:"(Name), mysystem isloading, justa moment."OfferingAlternatives:(Name), wouldyou prefer thisor that?CheckingSatisfaction:"How doesthat sound toyou, (name)?"Positivemoment:"That's a greatquestion,(name)."AcknowledgingConcern: "Iagree, (name),that would befrustrating."Acknowledgefeedback: "Iappreciatethat feedback,(name)."Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."VerifyingAction: "Justto confirm,(name) you'dlike..."Returningfrom hold:"Thanks forwaiting,(name)."AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"PersonalizeTalk: "How'syour daygoing so far,(name)?"TimeEstimate:"This will takejust a minute,(name)."Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?SummarizingIssue: "So,(name),you'reexperiencing..."CheckingUnderstanding:"Does thatmake sense,(name)?"During aTransition:"Now,(name), let'smove on to..."SettingExpectations:"Here's what'sgoing tohappen next,(name)."Placing onHold: "(name),do you mind ifI put you on abrief hold?"Call Closure:"It's been apleasureassisting you,(name)."DuringGreeting: "Hi(name), howcan I assistyou?"Askingpermission:"Is it okay if I(the thing),(name)?ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."Following up:"(Name), I'llbe followingup in the nextday or two."OfferingSolution:"Here's whatI recommend,(name)."Beforeclarification:"Just toconfirm(name)..."Disclosure: "(Name), Iwould like toconfirm..."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."After Thankyou: "Thankyou, (name), Iappreciateyour patience."AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."Slow system:"(Name), mysystem isloading, justa moment."OfferingAlternatives:(Name), wouldyou prefer thisor that?CheckingSatisfaction:"How doesthat sound toyou, (name)?"Positivemoment:"That's a greatquestion,(name)."AcknowledgingConcern: "Iagree, (name),that would befrustrating."Acknowledgefeedback: "Iappreciatethat feedback,(name)."Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."VerifyingAction: "Justto confirm,(name) you'dlike..."Returningfrom hold:"Thanks forwaiting,(name)."AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"PersonalizeTalk: "How'syour daygoing so far,(name)?"TimeEstimate:"This will takejust a minute,(name)."Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?SummarizingIssue: "So,(name),you'reexperiencing..."CheckingUnderstanding:"Does thatmake sense,(name)?"During aTransition:"Now,(name), let'smove on to..."SettingExpectations:"Here's what'sgoing tohappen next,(name)."Placing onHold: "(name),do you mind ifI put you on abrief hold?"Call Closure:"It's been apleasureassisting you,(name)."DuringGreeting: "Hi(name), howcan I assistyou?"Askingpermission:"Is it okay if I(the thing),(name)?

Using Member's Name in Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirming Info: "Got it, (name), I'll update that for you."
  2. Following up: "(Name), I'll be following up in the next day or two."
  3. Offering Solution: "Here's what I recommend, (name)."
  4. Before clarification: "Just to confirm (name)..."
  5. Disclosure: "(Name), I would like to confirm..."
  6. Acknowledging Agreement: "Great point, (name), I'll make a note of that."
  7. After Thank you: "Thank you, (name), I appreciate your patience."
  8. Acknowledging Loyalty: "We appreciate your membership, (name)."
  9. Slow system: "(Name), my system is loading, just a moment."
  10. Offering Alternatives: (Name), would you prefer this or that?
  11. Checking Satisfaction: "How does that sound to you, (name)?"
  12. Positive moment: "That's a great question, (name)."
  13. Acknowledging Concern: "I agree, (name), that would be frustrating."
  14. Acknowledge feedback: "I appreciate that feedback, (name)."
  15. Expressing concern: "I completely understand, (name). Let's figure it out together."
  16. Verifying Action: "Just to confirm,(name) you'd like..."
  17. Returning from hold: "Thanks for waiting, (name)."
  18. Additional Assistance: "Was there anything else I can assist you with today, (name)?"
  19. Personalize Talk: "How's your day going so far, (name)?"
  20. Time Estimate: "This will take just a minute, (name)."
  21. Ask to repeat: "I'm sorry (name) can you please repeat that?
  22. Summarizing Issue: "So, (name),you're experiencing..."
  23. Checking Understanding: "Does that make sense, (name)?"
  24. During a Transition: "Now, (name), let's move on to..."
  25. Setting Expectations: "Here's what's going to happen next, (name)."
  26. Placing on Hold: "(name), do you mind if I put you on a brief hold?"
  27. Call Closure: "It's been a pleasure assisting you, (name)."
  28. During Greeting: "Hi (name), how can I assist you?"
  29. Asking permission: "Is it okay if I (the thing), (name)?