Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."DuringGreeting: "Hi(name), howcan I assistyou?"OfferingAlternatives:(Name), wouldyou prefer thisor that?Call Closure:"It's been apleasureassisting you,(name)."Slow system:"(Name), mysystem isloading, justa moment."SettingExpectations:"Here's what'sgoing tohappen next,(name)."Disclosure: "(Name), Iwould like toconfirm..."VerifyingAction: "Justto confirm,(name) you'dlike..."Placing onHold: "(name),do you mind ifI put you on abrief hold?"Returningfrom hold:"Thanks forwaiting,(name)."CheckingSatisfaction:"How doesthat sound toyou, (name)?"AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?Askingpermission:"Is it okay if I(the thing),(name)?AcknowledgingConcern: "Iagree, (name),that would befrustrating."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."Beforeclarification:"Just toconfirm(name)..."ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."CheckingUnderstanding:"Does thatmake sense,(name)?"Positivemoment:"That's a greatquestion,(name)."SummarizingIssue: "So,(name),you'reexperiencing..."PersonalizeTalk: "How'syour daygoing so far,(name)?"Acknowledgefeedback: "Iappreciatethat feedback,(name)."During aTransition:"Now,(name), let'smove on to..."OfferingSolution:"Here's whatI recommend,(name)."Following up:"(Name), I'llbe followingup in the nextday or two."TimeEstimate:"This will takejust a minute,(name)."AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"After Thankyou: "Thankyou, (name), Iappreciateyour patience."Expressingconcern: "Icompletelyunderstand,(name). Let'sfigure it outtogether."DuringGreeting: "Hi(name), howcan I assistyou?"OfferingAlternatives:(Name), wouldyou prefer thisor that?Call Closure:"It's been apleasureassisting you,(name)."Slow system:"(Name), mysystem isloading, justa moment."SettingExpectations:"Here's what'sgoing tohappen next,(name)."Disclosure: "(Name), Iwould like toconfirm..."VerifyingAction: "Justto confirm,(name) you'dlike..."Placing onHold: "(name),do you mind ifI put you on abrief hold?"Returningfrom hold:"Thanks forwaiting,(name)."CheckingSatisfaction:"How doesthat sound toyou, (name)?"AcknowledgingLoyalty: "Weappreciate yourmembership,(name)."Ask to repeat:"I'm sorry(name) canyou pleaserepeat that?Askingpermission:"Is it okay if I(the thing),(name)?AcknowledgingConcern: "Iagree, (name),that would befrustrating."AcknowledgingAgreement:"Great point,(name), I'llmake a note ofthat."Beforeclarification:"Just toconfirm(name)..."ConfirmingInfo: "Got it,(name), I'llupdate thatfor you."CheckingUnderstanding:"Does thatmake sense,(name)?"Positivemoment:"That's a greatquestion,(name)."SummarizingIssue: "So,(name),you'reexperiencing..."PersonalizeTalk: "How'syour daygoing so far,(name)?"Acknowledgefeedback: "Iappreciatethat feedback,(name)."During aTransition:"Now,(name), let'smove on to..."OfferingSolution:"Here's whatI recommend,(name)."Following up:"(Name), I'llbe followingup in the nextday or two."TimeEstimate:"This will takejust a minute,(name)."AdditionalAssistance: "Wasthere anythingelse I can assistyou with today,(name)?"After Thankyou: "Thankyou, (name), Iappreciateyour patience."

Using Member's Name in Call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Expressing concern: "I completely understand, (name). Let's figure it out together."
  2. During Greeting: "Hi (name), how can I assist you?"
  3. Offering Alternatives: (Name), would you prefer this or that?
  4. Call Closure: "It's been a pleasure assisting you, (name)."
  5. Slow system: "(Name), my system is loading, just a moment."
  6. Setting Expectations: "Here's what's going to happen next, (name)."
  7. Disclosure: "(Name), I would like to confirm..."
  8. Verifying Action: "Just to confirm,(name) you'd like..."
  9. Placing on Hold: "(name), do you mind if I put you on a brief hold?"
  10. Returning from hold: "Thanks for waiting, (name)."
  11. Checking Satisfaction: "How does that sound to you, (name)?"
  12. Acknowledging Loyalty: "We appreciate your membership, (name)."
  13. Ask to repeat: "I'm sorry (name) can you please repeat that?
  14. Asking permission: "Is it okay if I (the thing), (name)?
  15. Acknowledging Concern: "I agree, (name), that would be frustrating."
  16. Acknowledging Agreement: "Great point, (name), I'll make a note of that."
  17. Before clarification: "Just to confirm (name)..."
  18. Confirming Info: "Got it, (name), I'll update that for you."
  19. Checking Understanding: "Does that make sense, (name)?"
  20. Positive moment: "That's a great question, (name)."
  21. Summarizing Issue: "So, (name),you're experiencing..."
  22. Personalize Talk: "How's your day going so far, (name)?"
  23. Acknowledge feedback: "I appreciate that feedback, (name)."
  24. During a Transition: "Now, (name), let's move on to..."
  25. Offering Solution: "Here's what I recommend, (name)."
  26. Following up: "(Name), I'll be following up in the next day or two."
  27. Time Estimate: "This will take just a minute, (name)."
  28. Additional Assistance: "Was there anything else I can assist you with today, (name)?"
  29. After Thank you: "Thank you, (name), I appreciate your patience."