Acknowledging Concern: "I agree, (name), that would be frustrating." Time Estimate: "This will take just a minute, (name)." Additional Assistance: "Was there anything else I can assist you with today, (name)?" After Thank you: "Thank you, (name), I appreciate your patience." Disclosure: " (Name), I would like to confirm..." Ask to repeat: "I'm sorry (name) can you please repeat that? Checking Satisfaction: "How does that sound to you, (name)?" Summarizing Issue: "So, (name),you're experiencing..." Confirming Info: "Got it, (name), I'll update that for you." Before clarification: "Just to confirm (name)..." Verifying Action: "Just to confirm, (name) you'd like..." Positive moment: "That's a great question, (name)." Expressing concern: "I completely understand, (name). Let's figure it out together." Acknowledging Agreement: "Great point, (name), I'll make a note of that." Acknowledge feedback: "I appreciate that feedback, (name)." Personalize Talk: "How's your day going so far, (name)?" Slow system: "(Name), my system is loading, just a moment." Placing on Hold: "(name), do you mind if I put you on a brief hold?" During Greeting: "Hi (name), how can I assist you?" Offering Solution: "Here's what I recommend, (name)." Following up: "(Name), I'll be following up in the next day or two." Offering Alternatives: (Name), would you prefer this or that? Acknowledging Loyalty: "We appreciate your membership, (name)." Setting Expectations: "Here's what's going to happen next, (name)." Asking permission: "Is it okay if I (the thing), (name)? Checking Understanding: "Does that make sense, (name)?" Returning from hold: "Thanks for waiting, (name)." During a Transition: "Now, (name), let's move on to..." Call Closure: "It's been a pleasure assisting you, (name)." Acknowledging Concern: "I agree, (name), that would be frustrating." Time Estimate: "This will take just a minute, (name)." Additional Assistance: "Was there anything else I can assist you with today, (name)?" After Thank you: "Thank you, (name), I appreciate your patience." Disclosure: " (Name), I would like to confirm..." Ask to repeat: "I'm sorry (name) can you please repeat that? Checking Satisfaction: "How does that sound to you, (name)?" Summarizing Issue: "So, (name),you're experiencing..." Confirming Info: "Got it, (name), I'll update that for you." Before clarification: "Just to confirm (name)..." Verifying Action: "Just to confirm, (name) you'd like..." Positive moment: "That's a great question, (name)." Expressing concern: "I completely understand, (name). Let's figure it out together." Acknowledging Agreement: "Great point, (name), I'll make a note of that." Acknowledge feedback: "I appreciate that feedback, (name)." Personalize Talk: "How's your day going so far, (name)?" Slow system: "(Name), my system is loading, just a moment." Placing on Hold: "(name), do you mind if I put you on a brief hold?" During Greeting: "Hi (name), how can I assist you?" Offering Solution: "Here's what I recommend, (name)." Following up: "(Name), I'll be following up in the next day or two." Offering Alternatives: (Name), would you prefer this or that? Acknowledging Loyalty: "We appreciate your membership, (name)." Setting Expectations: "Here's what's going to happen next, (name)." Asking permission: "Is it okay if I (the thing), (name)? Checking Understanding: "Does that make sense, (name)?" Returning from hold: "Thanks for waiting, (name)." During a Transition: "Now, (name), let's move on to..." Call Closure: "It's been a pleasure assisting you, (name)."
(Print)
Acknowledging Concern: "I agree, (name), that would be frustrating."
Time Estimate: "This will take just a minute, (name)."
Additional Assistance: "Was there anything else I can assist you with today, (name)?"
After Thank you: "Thank you, (name), I appreciate your patience."
Disclosure: "(Name), I would like to confirm..."
Ask to repeat: "I'm sorry (name) can you please repeat that?
Checking Satisfaction: "How does that sound to you, (name)?"
Summarizing Issue: "So, (name),you're experiencing..."
Confirming Info: "Got it, (name), I'll update that for you."
Before clarification: "Just to confirm (name)..."
Verifying Action: "Just to confirm,(name) you'd like..."
Positive moment: "That's a great question, (name)."
Expressing concern: "I completely understand, (name). Let's figure it out together."
Acknowledging Agreement: "Great point, (name), I'll make a note of that."
Acknowledge feedback: "I appreciate that feedback, (name)."
Personalize Talk: "How's your day going so far, (name)?"
Slow system: "(Name), my system is loading, just a moment."
Placing on Hold: "(name), do you mind if I put you on a brief hold?"
During Greeting: "Hi (name), how can I assist you?"
Offering Solution: "Here's what I recommend, (name)."
Following up: "(Name), I'll be following up in the next day or two."
Offering Alternatives: (Name), would you prefer this or that?
Acknowledging Loyalty: "We appreciate your membership, (name)."
Setting Expectations: "Here's what's going to happen next, (name)."
Asking permission: "Is it okay if I (the thing), (name)?
Checking Understanding: "Does that make sense, (name)?"
Returning from hold: "Thanks for waiting, (name)."
During a Transition: "Now, (name), let's move on to..."
Call Closure: "It's been a pleasure assisting you, (name)."
