Using Member's Name in Call

This bingo card has a free space and 29 words: After Thank you: "Thank you, (name), I appreciate your patience.", Before clarification: "Just to confirm (name)...", Offering Alternatives: (Name), would you prefer this or that?, During Greeting: "Hi (name), how can I assist you?", Acknowledging Concern: "I agree, (name), that would be frustrating.", Confirming Info: "Got it, (name), I'll update that for you.", Expressing concern: "I completely understand, (name). Let's figure it out together.", Summarizing Issue: "So, (name),you're experiencing...", Offering Solution: "Here's what I recommend, (name).", Checking Understanding: "Does that make sense, (name)?", Acknowledging Agreement: "Great point, (name), I'll make a note of that.", During a Transition: "Now, (name), let's move on to...", Verifying Action: "Just to confirm,(name) you'd like...", Placing on Hold: "(name), do you mind if I put you on a brief hold?", Returning from hold: "Thanks for waiting, (name).", Time Estimate: "This will take just a minute, (name).", Setting Expectations: "Here's what's going to happen next, (name).", Positive moment: "That's a great question, (name).", Personalize Talk: "How's your day going so far, (name)?", Additional Assistance: "Was there anything else I can assist you with today, (name)?", Checking Satisfaction: "How does that sound to you, (name)?", Acknowledge feedback: "I appreciate that feedback, (name).", Call Closure: "It's been a pleasure assisting you, (name).", Following up: "(Name), I'll be following up in the next day or two.", Acknowledging Loyalty: "We appreciate your membership, (name).", Asking permission: "Is it okay if I (the thing), (name)?, Disclosure: "(Name), I would like to confirm...", Slow system: "(Name), my system is loading, just a moment." and Ask to repeat: "I'm sorry (name) can you please repeat that?.

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