(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Confirmed a transactions entry mode in FDWC, prior to selecting the fraud type on a fraud report.
Confirmed a Decline Code.
Provided dual consent.
Filed a customer complaint.
Complete a training module.
Ended a call with a Two Part Close.
Update a fraud case status, removed a block.
Review a fraud alert, Innovis or Take Fraud.
Provided an Empathy Statement.
Shared a best practice in your team's chat channel.
Gave a colleague a recognition in the PIOP Portal.
Ran Innovis with safe harbor number.
Participate in a team meeting.
Read this week's Monday Morning Replay email in its entirety.
Check an application for a safe harbor number.
Processed an F62 Realtime application.
Looked at the ES Article "Processing a DX V50 Possible Duplicate Account Queue"
Answered a colleague's question in the Team Chat.
Submitted an idea to the break box.
Pulled up your schedule at the start of your shift.
Identify a fraudulent transaction pattern.
Identify a compromised account.
Asked a non-transactional open-ended question.
Deleted a digital wallet.
Verify transaction details with a customer including merchant name, dollar amount and date of the transaction without providing the information.
Branded a call at the beginning and provided an appreciation statement.
Received 100% on a BQA Audit
Report a suspicious activity.
Cross-check customer information in Ekata or Accurint.
Verify a high-value transaction $1000.00+.
Update a customer profile or account details.
Analyze transaction history.
Came back from all breaks and lunches in one shift on time.
Received 100% on an Accuracy Audit
Obtained an Ekata Risk Score.
Verify customer identity.
Used a spring health or living well resource
Sent an Innovis fail to API
Used Education Station for reference on a call.
Expressed understanding of the customer's situation.
Processed an F62 Realtime application.
Free!
Complete a fraud case report.
Collaborate with a team member.
Identify a new fraud trend.
Completed 3 missions in Level Up.
Called the SME line for assistance on a call.
Review 10 flagged transactions (on one account or can be a combination).
