Bingo Blitz - April Motivation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Check an application for a safe harbor number.
2. Identify a compromised account.
3. Used Education Station for reference on a call.
4. Gave a colleague a recognition in the PIOP Portal.
5. Confirmed a transactions entry mode in FDWC, prior to selecting the fraud type on a fraud report.
6. Ended a call with a Two Part Close.
7. Filed a customer complaint.
8. Identify a new fraud trend.
9. Shared a best practice in your team's chat channel.
10. Complete a training module.
11. Verify a high-value transaction $1000.00+.
12. Free!
13. Ran Innovis with safe harbor number.
14. Submitted an idea to the break box.
15. Review 10 flagged transactions (on one account or can be a combination).
16. Called the SME line for assistance on a call.
17. Used a spring health or living well resource
18. Confirmed a Decline Code.
19. Analyze transaction history.
20. Received 100% on a BQA Audit
21. Identify a fraudulent transaction pattern.
22. Verify customer identity.
23. Processed an F62 Realtime application.
24. Looked at the ES Article "Processing a DX V50 Possible Duplicate Account Queue"
25. Answered a colleague's question in the Team Chat.
26. Received 100% on an Accuracy Audit
27. Came back from all breaks and lunches in one shift on time.
28. Review a fraud alert, Innovis or Take Fraud.
29. Verify transaction details with a customer including merchant name, dollar amount and date of the transaction without providing the information.
30. Read this week's Monday Morning Replay email in its entirety.
31. Branded a call at the beginning and provided an appreciation statement.
32. Pulled up your schedule at the start of your shift.
33. Collaborate with a team member.
34. Update a customer profile or account details.
35. Cross-check customer information in Ekata or Accurint.
36. Provided dual consent.
37. Complete a fraud case report.
38. Asked a non-transactional open-ended question.
39. Obtained an Ekata Risk Score.
40. Report a suspicious activity.
41. Expressed understanding of the customer's situation.
42. Participate in a team meeting.
43. Update a fraud case status, removed a block.
44. Deleted a digital wallet.
45. Completed 3 missions in Level Up.
46. Provided an Empathy Statement.
47. Sent an Innovis fail to API
48. Processed an F62 Realtime application.