(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ended a call with a Two Part Close.
Called the SME line for assistance on a call.
Verify a high-value transaction $1000.00+.
Verify transaction details with a customer including merchant name, dollar amount and date of the transaction without providing the information.
Update a customer profile or account details.
Verify customer identity.
Processed an F62 Realtime application.
Update a fraud case status, removed a block.
Collaborate with a team member.
Identify a compromised account.
Complete a training module.
Expressed understanding of the customer's situation.
Obtained an Ekata Risk Score.
Processed an F62 Realtime application.
Used a spring health or living well resource
Pulled up your schedule at the start of your shift.
Identify a fraudulent transaction pattern.
Confirmed a transactions entry mode in FDWC, prior to selecting the fraud type on a fraud report.
Deleted a digital wallet.
Ran Innovis with safe harbor number.
Confirmed a Decline Code.
Asked a non-transactional open-ended question.
Participate in a team meeting.
Gave a colleague a recognition in the PIOP Portal.
Identify a new fraud trend.
Shared a best practice in your team's chat channel.
Submitted an idea to the break box.
Free!
Received 100% on a BQA Audit
Completed 3 missions in Level Up.
Review 10 flagged transactions (on one account or can be a combination).
Looked at the ES Article "Processing a DX V50 Possible Duplicate Account Queue"
Provided an Empathy Statement.
Used Education Station for reference on a call.
Cross-check customer information in Ekata or Accurint.
Report a suspicious activity.
Filed a customer complaint.
Received 100% on an Accuracy Audit
Came back from all breaks and lunches in one shift on time.
Analyze transaction history.
Branded a call at the beginning and provided an appreciation statement.
Read this week's Monday Morning Replay email in its entirety.
