(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Called the SME line for assistance on a call.
Identify a new fraud trend.
Obtained an Ekata Risk Score.
Verify transaction details with a customer including merchant name, dollar amount and date of the transaction without providing the information.
Came back from all breaks and lunches in one shift on time.
Free!
Identify a fraudulent transaction pattern.
Filed a customer complaint.
Confirmed a transactions entry mode in FDWC, prior to selecting the fraud type on a fraud report.
Received 100% on a BQA Audit
Verify customer identity.
Shared a best practice in your team's chat channel.
Pulled up your schedule at the start of your shift.
Complete a fraud case report.
Completed 3 missions in Level Up.
Check an application for a safe harbor number.
Provided dual consent.
Provided an Empathy Statement.
Used Education Station for reference on a call.
Used a spring health or living well resource
Sent an Innovis fail to API
Ended a call with a Two Part Close.
Read this week's Monday Morning Replay email in its entirety.
Verify a high-value transaction $1000.00+.
Processed an F62 Realtime application.
Cross-check customer information in Ekata or Accurint.
Looked at the ES Article "Processing a DX V50 Possible Duplicate Account Queue"
Confirmed a Decline Code.
Received 100% on an Accuracy Audit
Update a customer profile or account details.
Identify a compromised account.
Report a suspicious activity.
Complete a training module.
Ran Innovis with safe harbor number.
Participate in a team meeting.
Branded a call at the beginning and provided an appreciation statement.
Expressed understanding of the customer's situation.
Collaborate with a team member.
Processed an F62 Realtime application.
Update a fraud case status, removed a block.
Submitted an idea to the break box.
Asked a non-transactional open-ended question.
Analyze transaction history.
Answered a colleague's question in the Team Chat.
Deleted a digital wallet.
Gave a colleague a recognition in the PIOP Portal.
Review 10 flagged transactions (on one account or can be a combination).
