(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Received 100% on an Accuracy Audit
Analyze transaction history.
Expressed understanding of the customer's situation.
Shared a best practice in your team's chat channel.
Deleted a digital wallet.
Asked a non-transactional open-ended question.
Review 10 flagged transactions (on one account or can be a combination).
Collaborate with a team member.
Came back from all breaks and lunches in one shift on time.
Update a fraud case status, removed a block.
Submitted an idea to the break box.
Cross-check customer information in Ekata or Accurint.
Filed a customer complaint.
Verify transaction details with a customer including merchant name, dollar amount and date of the transaction without providing the information.
Read this week's Monday Morning Replay email in its entirety.
Sent an Innovis fail to API
Provided dual consent.
Used Education Station for reference on a call.
Pulled up your schedule at the start of your shift.
Complete a fraud case report.
Used a spring health or living well resource
Free!
Verify customer identity.
Received 100% on a BQA Audit
Branded a call at the beginning and provided an appreciation statement.
Provided an Empathy Statement.
Update a customer profile or account details.
Confirmed a Decline Code.
Ran Innovis with safe harbor number.
Looked at the ES Article "Processing a DX V50 Possible Duplicate Account Queue"
Review a fraud alert, Innovis or Take Fraud.
Ended a call with a Two Part Close.
Identify a compromised account.
Participate in a team meeting.
Obtained an Ekata Risk Score.
Called the SME line for assistance on a call.
Confirmed a transactions entry mode in FDWC, prior to selecting the fraud type on a fraud report.
Complete a training module.
Identify a fraudulent transaction pattern.
Identify a new fraud trend.
Verify a high-value transaction $1000.00+.
Gave a colleague a recognition in the PIOP Portal.
