Bingo Blitz - April Motivation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Looked at the ES Article "Processing a DX V50 Possible Duplicate Account Queue"
2. Expressed understanding of the customer's situation.
3. Pulled up your schedule at the start of your shift.
4. Branded a call at the beginning and provided an appreciation statement.
5. Deleted a digital wallet.
6. Processed an F62 Realtime application.
7. Complete a training module.
8. Cross-check customer information in Ekata or Accurint.
9. Free!
10. Review a fraud alert, Innovis or Take Fraud.
11. Sent an Innovis fail to API
12. Obtained an Ekata Risk Score.
13. Participate in a team meeting.
14. Complete a fraud case report.
15. Provided dual consent.
16. Received 100% on a BQA Audit
17. Check an application for a safe harbor number.
18. Completed 3 missions in Level Up.
19. Came back from all breaks and lunches in one shift on time.
20. Filed a customer complaint.
21. Received 100% on an Accuracy Audit
22. Ended a call with a Two Part Close.
23. Verify transaction details with a customer including merchant name, dollar amount and date of the transaction without providing the information.
24. Review 10 flagged transactions (on one account or can be a combination).
25. Asked a non-transactional open-ended question.
26. Called the SME line for assistance on a call.
27. Identify a compromised account.
28. Analyze transaction history.
29. Shared a best practice in your team's chat channel.
30. Used a spring health or living well resource
31. Confirmed a Decline Code.
32. Processed an F62 Realtime application.
33. Identify a new fraud trend.
34. Read this week's Monday Morning Replay email in its entirety.
35. Ran Innovis with safe harbor number.
36. Update a customer profile or account details.
37. Report a suspicious activity.
38. Identify a fraudulent transaction pattern.
39. Gave a colleague a recognition in the PIOP Portal.
40. Used Education Station for reference on a call.
41. Confirmed a transactions entry mode in FDWC, prior to selecting the fraud type on a fraud report.
42. Verify a high-value transaction $1000.00+.
43. Update a fraud case status, removed a block.
44. Verify customer identity.
45. Answered a colleague's question in the Team Chat.
46. Collaborate with a team member.
47. Provided an Empathy Statement.
48. Submitted an idea to the break box.