(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Update a customer profile or account details.
Came back from all breaks and lunches in one shift on time.
Shared a best practice in your team's chat channel.
Sent an Innovis fail to API
Provided dual consent.
Answered a colleague's question in the Team Chat.
Obtained an Ekata Risk Score.
Identify a fraudulent transaction pattern.
Submitted an idea to the break box.
Used a spring health or living well resource
Deleted a digital wallet.
Provided an Empathy Statement.
Read this week's Monday Morning Replay email in its entirety.
Received 100% on a BQA Audit
Identify a new fraud trend.
Asked a non-transactional open-ended question.
Branded a call at the beginning and provided an appreciation statement.
Confirmed a Decline Code.
Review 10 flagged transactions (on one account or can be a combination).
Received 100% on an Accuracy Audit
Verify a high-value transaction $1000.00+.
Pulled up your schedule at the start of your shift.
Update a fraud case status, removed a block.
Expressed understanding of the customer's situation.
Gave a colleague a recognition in the PIOP Portal.
Verify transaction details with a customer including merchant name, dollar amount and date of the transaction without providing the information.
Ran Innovis with safe harbor number.
Filed a customer complaint.
Analyze transaction history.
Check an application for a safe harbor number.
Verify customer identity.
Complete a fraud case report.
Used Education Station for reference on a call.
Complete a training module.
Cross-check customer information in Ekata or Accurint.
Ended a call with a Two Part Close.
Identify a compromised account.
Review a fraud alert, Innovis or Take Fraud.
Completed 3 missions in Level Up.
Looked at the ES Article "Processing a DX V50 Possible Duplicate Account Queue"
Report a suspicious activity.
Collaborate with a team member.
Free!
Processed an F62 Realtime application.
Confirmed a transactions entry mode in FDWC, prior to selecting the fraud type on a fraud report.
