(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Report a suspicious activity.
Confirmed a transactions entry mode in FDWC, prior to selecting the fraud type on a fraud report.
Identify a new fraud trend.
Called the SME line for assistance on a call.
Verify customer identity.
Ended a call with a Two Part Close.
Complete a training module.
Answered a colleague's question in the Team Chat.
Came back from all breaks and lunches in one shift on time.
Collaborate with a team member.
Expressed understanding of the customer's situation.
Identify a fraudulent transaction pattern.
Sent an Innovis fail to API
Read this week's Monday Morning Replay email in its entirety.
Ran Innovis with safe harbor number.
Used a spring health or living well resource
Processed an F62 Realtime application.
Update a fraud case status, removed a block.
Filed a customer complaint.
Shared a best practice in your team's chat channel.
Branded a call at the beginning and provided an appreciation statement.
Cross-check customer information in Ekata or Accurint.
Review a fraud alert, Innovis or Take Fraud.
Received 100% on an Accuracy Audit
Received 100% on a BQA Audit
Used Education Station for reference on a call.
Check an application for a safe harbor number.
Pulled up your schedule at the start of your shift.
Update a customer profile or account details.
Confirmed a Decline Code.
Asked a non-transactional open-ended question.
Free!
Identify a compromised account.
Analyze transaction history.
Deleted a digital wallet.
Review 10 flagged transactions (on one account or can be a combination).
Looked at the ES Article "Processing a DX V50 Possible Duplicate Account Queue"
Provided an Empathy Statement.
Complete a fraud case report.
Obtained an Ekata Risk Score.
Submitted an idea to the break box.
Provided dual consent.
Participate in a team meeting.
Verify a high-value transaction $1000.00+.
Completed 3 missions in Level Up.
Gave a colleague a recognition in the PIOP Portal.
Verify transaction details with a customer including merchant name, dollar amount and date of the transaction without providing the information.
