(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
Deleted a digital wallet.
Branded a call at the beginning and provided an appreciation statement.
Received 100% on a BQA Audit
Provided dual consent.
Identify a compromised account.
Free!
Check an application for a safe harbor number.
Update a customer profile or account details.
Confirmed a Decline Code.
Complete a fraud case report.
Review a fraud alert, Innovis or Take Fraud.
Gave a colleague a recognition in the PIOP Portal.
Processed an F62 Realtime application.
Report a suspicious activity.
Verify customer identity.
Update a fraud case status, removed a block.
Looked at the ES Article "Processing a DX V50 Possible Duplicate Account Queue"
Submitted an idea to the break box.
Verify a high-value transaction $1000.00+.
Identify a new fraud trend.
Participate in a team meeting.
Called the SME line for assistance on a call.
Completed 3 missions in Level Up.
Used Education Station for reference on a call.
Processed an F62 Realtime application.
Used a spring health or living well resource
Provided an Empathy Statement.
Ended a call with a Two Part Close.
Sent an Innovis fail to API
Filed a customer complaint.
Came back from all breaks and lunches in one shift on time.
Answered a colleague's question in the Team Chat.
Expressed understanding of the customer's situation.
Complete a training module.
Ran Innovis with safe harbor number.
Pulled up your schedule at the start of your shift.
Confirmed a transactions entry mode in FDWC, prior to selecting the fraud type on a fraud report.
Received 100% on an Accuracy Audit
Shared a best practice in your team's chat channel.
Asked a non-transactional open-ended question.
Cross-check customer information in Ekata or Accurint.
Analyze transaction history.
Collaborate with a team member.
Identify a fraudulent transaction pattern.
Read this week's Monday Morning Replay email in its entirety.
Obtained an Ekata Risk Score.
Review 10 flagged transactions (on one account or can be a combination).
Verify transaction details with a customer including merchant name, dollar amount and date of the transaction without providing the information.
