(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Gave a colleague a recognition in the PIOP Portal.
Answered a colleague's question in the Team Chat.
Submitted an idea to the break box.
Provided dual consent.
Confirmed a Decline Code.
Report a suspicious activity.
Processed an F62 Realtime application.
Verify a high-value transaction $1000.00+.
Obtained an Ekata Risk Score.
Deleted a digital wallet.
Came back from all breaks and lunches in one shift on time.
Processed an F62 Realtime application.
Review 10 flagged transactions (on one account or can be a combination).
Ran Innovis with safe harbor number.
Confirmed a transactions entry mode in FDWC, prior to selecting the fraud type on a fraud report.
Used a spring health or living well resource
Received 100% on an Accuracy Audit
Update a fraud case status, removed a block.
Complete a training module.
Check an application for a safe harbor number.
Branded a call at the beginning and provided an appreciation statement.
Called the SME line for assistance on a call.
Asked a non-transactional open-ended question.
Completed 3 missions in Level Up.
Identify a fraudulent transaction pattern.
Received 100% on a BQA Audit
Filed a customer complaint.
Pulled up your schedule at the start of your shift.
Read this week's Monday Morning Replay email in its entirety.
Collaborate with a team member.
Cross-check customer information in Ekata or Accurint.
Looked at the ES Article "Processing a DX V50 Possible Duplicate Account Queue"
Sent an Innovis fail to API
Expressed understanding of the customer's situation.
Free!
Verify transaction details with a customer including merchant name, dollar amount and date of the transaction without providing the information.
Complete a fraud case report.
Update a customer profile or account details.
Provided an Empathy Statement.
Used Education Station for reference on a call.
Analyze transaction history.
Verify customer identity.
Identify a compromised account.
Review a fraud alert, Innovis or Take Fraud.
Shared a best practice in your team's chat channel.
