(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Read this week's Monday Morning Replay email in its entirety.
Report a suspicious activity.
Obtained an Ekata Risk Score.
Called the SME line for assistance on a call.
Branded a call at the beginning and provided an appreciation statement.
Update a fraud case status, removed a block.
Review 10 flagged transactions (on one account or can be a combination).
Asked a non-transactional open-ended question.
Shared a best practice in your team's chat channel.
Identify a new fraud trend.
Gave a colleague a recognition in the PIOP Portal.
Deleted a digital wallet.
Ended a call with a Two Part Close.
Complete a training module.
Came back from all breaks and lunches in one shift on time.
Check an application for a safe harbor number.
Looked at the ES Article "Processing a DX V50 Possible Duplicate Account Queue"
Verify transaction details with a customer including merchant name, dollar amount and date of the transaction without providing the information.
Verify a high-value transaction $1000.00+.
Received 100% on an Accuracy Audit
Identify a compromised account.
Update a customer profile or account details.
Completed 3 missions in Level Up.
Complete a fraud case report.
Received 100% on a BQA Audit
Participate in a team meeting.
Processed an F62 Realtime application.
Analyze transaction history.
Identify a fraudulent transaction pattern.
Free!
Confirmed a Decline Code.
Submitted an idea to the break box.
Verify customer identity.
Pulled up your schedule at the start of your shift.
Confirmed a transactions entry mode in FDWC, prior to selecting the fraud type on a fraud report.
Used Education Station for reference on a call.
Processed an F62 Realtime application.
Ran Innovis with safe harbor number.
Cross-check customer information in Ekata or Accurint.
Collaborate with a team member.
Answered a colleague's question in the Team Chat.
Sent an Innovis fail to API
Expressed understanding of the customer's situation.
