(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Identify a new fraud trend.
Provided an Empathy Statement.
Deleted a digital wallet.
Used a spring health or living well resource
Complete a fraud case report.
Confirmed a transactions entry mode in FDWC, prior to selecting the fraud type on a fraud report.
Filed a customer complaint.
Analyze transaction history.
Review a fraud alert, Innovis or Take Fraud.
Identify a fraudulent transaction pattern.
Review 10 flagged transactions (on one account or can be a combination).
Identify a compromised account.
Came back from all breaks and lunches in one shift on time.
Processed an F62 Realtime application.
Expressed understanding of the customer's situation.
Received 100% on an Accuracy Audit
Gave a colleague a recognition in the PIOP Portal.
Completed 3 missions in Level Up.
Update a customer profile or account details.
Confirmed a Decline Code.
Processed an F62 Realtime application.
Ran Innovis with safe harbor number.
Pulled up your schedule at the start of your shift.
Verify customer identity.
Asked a non-transactional open-ended question.
Collaborate with a team member.
Participate in a team meeting.
Complete a training module.
Called the SME line for assistance on a call.
Read this week's Monday Morning Replay email in its entirety.
Received 100% on a BQA Audit
Used Education Station for reference on a call.
Cross-check customer information in Ekata or Accurint.
Update a fraud case status, removed a block.
Report a suspicious activity.
Provided dual consent.
Free!
Obtained an Ekata Risk Score.
Sent an Innovis fail to API
Answered a colleague's question in the Team Chat.
Ended a call with a Two Part Close.
Shared a best practice in your team's chat channel.
Branded a call at the beginning and provided an appreciation statement.
Check an application for a safe harbor number.
Verify a high-value transaction $1000.00+.
Verify transaction details with a customer including merchant name, dollar amount and date of the transaction without providing the information.
Submitted an idea to the break box.
Looked at the ES Article "Processing a DX V50 Possible Duplicate Account Queue"
