(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ended a call with a Two Part Close.
Processed an F62 Realtime application.
Verify transaction details with a customer including merchant name, dollar amount and date of the transaction without providing the information.
Complete a training module.
Pulled up your schedule at the start of your shift.
Collaborate with a team member.
Identify a compromised account.
Update a fraud case status, removed a block.
Obtained an Ekata Risk Score.
Looked at the ES Article "Processing a DX V50 Possible Duplicate Account Queue"
Filed a customer complaint.
Review 10 flagged transactions (on one account or can be a combination).
Expressed understanding of the customer's situation.
Processed an F62 Realtime application.
Answered a colleague's question in the Team Chat.
Asked a non-transactional open-ended question.
Came back from all breaks and lunches in one shift on time.
Identify a fraudulent transaction pattern.
Used Education Station for reference on a call.
Completed 3 missions in Level Up.
Sent an Innovis fail to API
Provided dual consent.
Cross-check customer information in Ekata or Accurint.
Confirmed a transactions entry mode in FDWC, prior to selecting the fraud type on a fraud report.
Gave a colleague a recognition in the PIOP Portal.
Received 100% on an Accuracy Audit
Called the SME line for assistance on a call.
Update a customer profile or account details.
Provided an Empathy Statement.
Read this week's Monday Morning Replay email in its entirety.
Verify a high-value transaction $1000.00+.
Check an application for a safe harbor number.
Free!
Complete a fraud case report.
Shared a best practice in your team's chat channel.
Participate in a team meeting.
Report a suspicious activity.
Review a fraud alert, Innovis or Take Fraud.
Confirmed a Decline Code.
Analyze transaction history.
Ran Innovis with safe harbor number.
Identify a new fraud trend.
Used a spring health or living well resource
Submitted an idea to the break box.
Branded a call at the beginning and provided an appreciation statement.
