This bingo card has 48 words: Free!, Review 10 flagged transactions (on one account or can be a combination)., Complete a fraud case report., Verify customer identity., Analyze transaction history., Cross-check customer information in Ekata or Accurint., Report a suspicious activity., Processed an F62 Realtime application., Collaborate with a team member., Review a fraud alert, Innovis or Take Fraud., Complete a training module., Identify a new fraud trend., Participate in a team meeting., Verify transaction details with a customer including merchant name, dollar amount and date of the transaction without providing the information., Identify a compromised account., Update a customer profile or account details., Verify a high-value transaction $1000.00+., Filed a customer complaint., Update a fraud case status, removed a block., Identify a fraudulent transaction pattern., Confirmed a transactions entry mode in FDWC, prior to selecting the fraud type on a fraud report., Sent an Innovis fail to API, Looked at the ES Article "Processing a DX V50 Possible Duplicate Account Queue", Ran Innovis with safe harbor number., Obtained an Ekata Risk Score., Processed an F62 Realtime application., Used Education Station for reference on a call., Pulled up your schedule at the start of your shift., Answered a colleague's question in the Team Chat., Branded a call at the beginning and provided an appreciation statement., Asked a non-transactional open-ended question., Provided dual consent., Deleted a digital wallet., Shared a best practice in your team's chat channel., Check an application for a safe harbor number., Confirmed a Decline Code., Ended a call with a Two Part Close., Gave a colleague a recognition in the PIOP Portal., Completed 3 missions in Level Up., Came back from all breaks and lunches in one shift on time., Read this week's Monday Morning Replay email in its entirety., Submitted an idea to the break box., Used a spring health or living well resource, Called the SME line for assistance on a call., Expressed understanding of the customer's situation., Provided an Empathy Statement., Received 100% on an Accuracy Audit and Received 100% on a BQA Audit.
⚠ This card has duplicate items: Processed an F62 Realtime application. (2)
Amy All Stars Bingo Card Day 1 | Bread | Amy All Stars | CoA Commercial Test Script | Hyundai
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