HSA Customer Service Week Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Someone lives in the same town as you.
2. Most recent payment posted on 09/26/16.
3. You didn't get to finish the full greeting.
4. "Can I pay by Credit Card?"
5. SCAN DOCS was NOT successful.
6. APPEAL or RUSH submitted
7. That caller was actually funny !
8. You didn't notate account/ HSticket#
9. SCAN DOCS use was successful!
10. Provides the ID # NOT the Account #
11. You tried but the caller didn't "get it"
12. Caller guesses 3 ph# before getting it
13. Did not (and will never) pronounce that name
14. The group's "Industry" is Auto or Restaurant
15. "I didn't get an invoice this month."
16. You missed the name and/or account #.
17. Caller is NOT the contact on the account.
18. The caller's name is John or Carol(e)
19. Uh- oh, Grumpy Gus on the line.
20. Said the words "15 day grace period"
21. It is clearly a claims/benefits question.
22. Found 2 demo mistakes on 1 account
23. Caller states, "I mailed the check."
24. You share a first or last name with a member.