HSA Customer Service Week Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Did not (and will never) pronounce that name
2. The caller's name is John or Carol(e)
3. Most recent payment posted on 09/26/16.
4. You didn't notate account/ HSticket#
5. SCAN DOCS was NOT successful.
6. Caller is NOT the contact on the account.
7. "I didn't get an invoice this month."
8. Said the words "15 day grace period"
9. You missed the name and/or account #.
10. Uh- oh, Grumpy Gus on the line.
11. You didn't get to finish the full greeting.
12. Caller guesses 3 ph# before getting it
13. Someone lives in the same town as you.
14. Provides the ID # NOT the Account #
15. APPEAL or RUSH submitted
16. You tried but the caller didn't "get it"
17. Caller states, "I mailed the check."
18. Found 2 demo mistakes on 1 account
19. That caller was actually funny !
20. The group's "Industry" is Auto or Restaurant
21. You share a first or last name with a member.
22. "Can I pay by Credit Card?"
23. It is clearly a claims/benefits question.
24. SCAN DOCS use was successful!