Most recentpaymentposted on09/26/16.Found 2demomistakes on1 accountSCANDOCS usewassuccessful!"I didn't getan invoicethismonth."The group's"Industry" isAuto orRestaurantCallerstates, "Imailed thecheck."The caller'sname isJohn orCarol(e)SCANDOCS wasNOTsuccessful.It is clearly aclaims/benefitsquestion.Did not (andwill never)pronouncethat nameYou didn'tget to finishthe fullgreeting.Youmissedthe nameand/oraccount #.Said thewords "15day graceperiod"You triedbut thecaller didn't"get it"That callerwasactuallyfunny !Uh- oh,GrumpyGus onthe line.You didn'tnotateaccount/HSticket#You share afirst or lastname with amember.Someonelives in thesame townas you.Caller isNOT thecontact onthe account.APPEALor RUSHsubmittedCallerguesses 3ph# beforegetting itProvidesthe ID #NOT theAccount #"Can I payby CreditCard?"Most recentpaymentposted on09/26/16.Found 2demomistakes on1 accountSCANDOCS usewassuccessful!"I didn't getan invoicethismonth."The group's"Industry" isAuto orRestaurantCallerstates, "Imailed thecheck."The caller'sname isJohn orCarol(e)SCANDOCS wasNOTsuccessful.It is clearly aclaims/benefitsquestion.Did not (andwill never)pronouncethat nameYou didn'tget to finishthe fullgreeting.Youmissedthe nameand/oraccount #.Said thewords "15day graceperiod"You triedbut thecaller didn't"get it"That callerwasactuallyfunny !Uh- oh,GrumpyGus onthe line.You didn'tnotateaccount/HSticket#You share afirst or lastname with amember.Someonelives in thesame townas you.Caller isNOT thecontact onthe account.APPEALor RUSHsubmittedCallerguesses 3ph# beforegetting itProvidesthe ID #NOT theAccount #"Can I payby CreditCard?"

HSA Customer Service Week Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Most recent payment posted on 09/26/16.
  2. Found 2 demo mistakes on 1 account
  3. SCAN DOCS use was successful!
  4. "I didn't get an invoice this month."
  5. The group's "Industry" is Auto or Restaurant
  6. Caller states, "I mailed the check."
  7. The caller's name is John or Carol(e)
  8. SCAN DOCS was NOT successful.
  9. It is clearly a claims/benefits question.
  10. Did not (and will never) pronounce that name
  11. You didn't get to finish the full greeting.
  12. You missed the name and/or account #.
  13. Said the words "15 day grace period"
  14. You tried but the caller didn't "get it"
  15. That caller was actually funny !
  16. Uh- oh, Grumpy Gus on the line.
  17. You didn't notate account/ HSticket#
  18. You share a first or last name with a member.
  19. Someone lives in the same town as you.
  20. Caller is NOT the contact on the account.
  21. APPEAL or RUSH submitted
  22. Caller guesses 3 ph# before getting it
  23. Provides the ID # NOT the Account #
  24. "Can I pay by Credit Card?"