HSA Customer Service Week Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. The caller's name is John or Carol(e)
2. Caller states, "I mailed the check."
3. Caller is NOT the contact on the account.
4. That caller was actually funny !
5. You didn't get to finish the full greeting.
6. "I didn't get an invoice this month."
7. Most recent payment posted on 09/26/16.
8. Uh- oh, Grumpy Gus on the line.
9. Someone lives in the same town as you.
10. Caller guesses 3 ph# before getting it
11. You missed the name and/or account #.
12. "Can I pay by Credit Card?"
13. The group's "Industry" is Auto or Restaurant
14. Said the words "15 day grace period"
15. SCAN DOCS use was successful!
16. SCAN DOCS was NOT successful.
17. Found 2 demo mistakes on 1 account
18. You tried but the caller didn't "get it"
19. Provides the ID # NOT the Account #
20. APPEAL or RUSH submitted
21. It is clearly a claims/benefits question.
22. You share a first or last name with a member.
23. Did not (and will never) pronounce that name
24. You didn't notate account/ HSticket#