HSA Customer Service Week Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. The caller's name is John or Carol(e)
2. The group's "Industry" is Auto or Restaurant
3. That caller was actually funny !
4. SCAN DOCS use was successful!
5. Caller states, "I mailed the check."
6. It is clearly a claims/benefits question.
7. "Can I pay by Credit Card?"
8. Caller is NOT the contact on the account.
9. You share a first or last name with a member.
10. Caller guesses 3 ph# before getting it
11. SCAN DOCS was NOT successful.
12. You didn't notate account/ HSticket#
13. APPEAL or RUSH submitted
14. Uh- oh, Grumpy Gus on the line.
15. You tried but the caller didn't "get it"
16. You missed the name and/or account #.
17. You didn't get to finish the full greeting.
18. Provides the ID # NOT the Account #
19. Most recent payment posted on 09/26/16.
20. "I didn't get an invoice this month."
21. Did not (and will never) pronounce that name
22. Someone lives in the same town as you.
23. Said the words "15 day grace period"
24. Found 2 demo mistakes on 1 account