HSA Customer Service Week Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. SCAN DOCS was NOT successful.
2. Caller guesses 3 ph# before getting it
3. You missed the name and/or account #.
4. You didn't notate account/ HSticket#
5. Uh- oh, Grumpy Gus on the line.
6. SCAN DOCS use was successful!
7. APPEAL or RUSH submitted
8. Found 2 demo mistakes on 1 account
9. That caller was actually funny !
10. You share a first or last name with a member.
11. Did not (and will never) pronounce that name
12. You didn't get to finish the full greeting.
13. The caller's name is John or Carol(e)
14. You tried but the caller didn't "get it"
15. Someone lives in the same town as you.
16. "Can I pay by Credit Card?"
17. Caller states, "I mailed the check."
18. Caller is NOT the contact on the account.
19. Most recent payment posted on 09/26/16.
20. Said the words "15 day grace period"
21. It is clearly a claims/benefits question.
22. "I didn't get an invoice this month."
23. Provides the ID # NOT the Account #
24. The group's "Industry" is Auto or Restaurant