HSA Customer Service Week Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Did not (and will never) pronounce that name
2. SCAN DOCS use was successful!
3. Found 2 demo mistakes on 1 account
4. "Can I pay by Credit Card?"
5. You missed the name and/or account #.
6. You tried but the caller didn't "get it"
7. You didn't notate account/ HSticket#
8. Caller states, "I mailed the check."
9. Someone lives in the same town as you.
10. It is clearly a claims/benefits question.
11. Uh- oh, Grumpy Gus on the line.
12. APPEAL or RUSH submitted
13. Provides the ID # NOT the Account #
14. "I didn't get an invoice this month."
15. SCAN DOCS was NOT successful.
16. Said the words "15 day grace period"
17. That caller was actually funny !
18. You didn't get to finish the full greeting.
19. Most recent payment posted on 09/26/16.
20. You share a first or last name with a member.
21. The group's "Industry" is Auto or Restaurant
22. Caller guesses 3 ph# before getting it
23. The caller's name is John or Carol(e)
24. Caller is NOT the contact on the account.