HSA Customer Service Week Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. SCAN DOCS use was successful!
2. Caller is NOT the contact on the account.
3. Provides the ID # NOT the Account #
4. You share a first or last name with a member.
5. Most recent payment posted on 09/26/16.
6. You tried but the caller didn't "get it"
7. Caller states, "I mailed the check."
8. Said the words "15 day grace period"
9. Uh- oh, Grumpy Gus on the line.
10. SCAN DOCS was NOT successful.
11. That caller was actually funny !
12. You didn't notate account/ HSticket#
13. It is clearly a claims/benefits question.
14. "I didn't get an invoice this month."
15. You didn't get to finish the full greeting.
16. Someone lives in the same town as you.
17. The caller's name is John or Carol(e)
18. You missed the name and/or account #.
19. Caller guesses 3 ph# before getting it
20. Did not (and will never) pronounce that name
21. APPEAL or RUSH submitted
22. "Can I pay by Credit Card?"
23. Found 2 demo mistakes on 1 account
24. The group's "Industry" is Auto or Restaurant