HSA Customer Service Week Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. You missed the name and/or account #.
2. Most recent payment posted on 09/26/16.
3. You share a first or last name with a member.
4. SCAN DOCS use was successful!
5. Caller guesses 3 ph# before getting it
6. Uh- oh, Grumpy Gus on the line.
7. Found 2 demo mistakes on 1 account
8. Provides the ID # NOT the Account #
9. "Can I pay by Credit Card?"
10. You didn't notate account/ HSticket#
11. "I didn't get an invoice this month."
12. APPEAL or RUSH submitted
13. Caller states, "I mailed the check."
14. SCAN DOCS was NOT successful.
15. Did not (and will never) pronounce that name
16. You tried but the caller didn't "get it"
17. The caller's name is John or Carol(e)
18. Said the words "15 day grace period"
19. It is clearly a claims/benefits question.
20. Caller is NOT the contact on the account.
21. The group's "Industry" is Auto or Restaurant
22. You didn't get to finish the full greeting.
23. Someone lives in the same town as you.
24. That caller was actually funny !