HSA Customer Service Week Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Did not (and will never) pronounce that name
2. "I didn't get an invoice this month."
3. The group's "Industry" is Auto or Restaurant
4. Uh- oh, Grumpy Gus on the line.
5. Caller guesses 3 ph# before getting it
6. SCAN DOCS use was successful!
7. The caller's name is John or Carol(e)
8. Caller states, "I mailed the check."
9. You missed the name and/or account #.
10. Found 2 demo mistakes on 1 account
11. It is clearly a claims/benefits question.
12. SCAN DOCS was NOT successful.
13. Provides the ID # NOT the Account #
14. Someone lives in the same town as you.
15. Said the words "15 day grace period"
16. APPEAL or RUSH submitted
17. "Can I pay by Credit Card?"
18. You didn't get to finish the full greeting.
19. That caller was actually funny !
20. You share a first or last name with a member.
21. Most recent payment posted on 09/26/16.
22. You tried but the caller didn't "get it"
23. You didn't notate account/ HSticket#
24. Caller is NOT the contact on the account.