HSA Customer Service Week Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. You missed the name and/or account #.
2. Caller guesses 3 ph# before getting it
3. You didn't notate account/ HSticket#
4. Said the words "15 day grace period"
5. Did not (and will never) pronounce that name
6. Caller states, "I mailed the check."
7. You share a first or last name with a member.
8. "I didn't get an invoice this month."
9. Most recent payment posted on 09/26/16.
10. "Can I pay by Credit Card?"
11. It is clearly a claims/benefits question.
12. Found 2 demo mistakes on 1 account
13. The caller's name is John or Carol(e)
14. APPEAL or RUSH submitted
15. The group's "Industry" is Auto or Restaurant
16. Uh- oh, Grumpy Gus on the line.
17. That caller was actually funny !
18. Someone lives in the same town as you.
19. You didn't get to finish the full greeting.
20. SCAN DOCS was NOT successful.
21. You tried but the caller didn't "get it"
22. Caller is NOT the contact on the account.
23. Provides the ID # NOT the Account #
24. SCAN DOCS use was successful!