SometimeshaslatencyissuesThe amountof text inCopilot ishihgRequiremoreinteractions(more clicks)Copilot isslowsomeimtesSometimesprovideincorrect CRsuggestionsCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerThe fontsize ofcopilot isgreatCopilotcovers someparts of 1VUin the screenToo intrusiveand blockscriticalinformationin 1VUNewagentsare moresatisfiedCopilot doesn’tcaptureactions takenby previousagentsCopilotsuggestsadding OrderID after CRconfirmationCopilot hasmisunderstandingof customerresponsesTrainingquality onCopilot isgreatHaving toclick to openand closeCopilot ispainfulSometimeshaslatencyissuesThe amountof text inCopilot ishihgRequiremoreinteractions(more clicks)Copilot isslowsomeimtesSometimesprovideincorrect CRsuggestionsCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerThe fontsize ofcopilot isgreatCopilotcovers someparts of 1VUin the screenToo intrusiveand blockscriticalinformationin 1VUNewagentsare moresatisfiedCopilot doesn’tcaptureactions takenby previousagentsCopilotsuggestsadding OrderID after CRconfirmationCopilot hasmisunderstandingof customerresponsesTrainingquality onCopilot isgreatHaving toclick to openand closeCopilot ispainful

Copilot Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sometimes has latency issues
  2. The amount of text in Copilot is hihg
  3. Require more interactions (more clicks)
  4. Copilot is slow someimtes
  5. Sometimes provide incorrect CR suggestions
  6. Copilot doesn’t capture information given to the customer in the help center
  7. The font size of copilot is great
  8. Copilot covers some parts of 1VU in the screen
  9. Too intrusive and blocks critical information in 1VU
  10. New agents are more satisfied
  11. Copilot doesn’t capture actions taken by previous agents
  12. Copilot suggests adding Order ID after CR confirmation
  13. Copilot has misunderstanding of customer responses
  14. Training quality on Copilot is great
  15. Having to click to open and close Copilot is painful