Copilot doesn’tcaptureactions takenby previousagentsTrainingquality onCopilot isgreatHaving toclick to openand closeCopilot ispainfulSometimeshaslatencyissuesToo intrusiveand blockscriticalinformationin 1VUCopilot hasmisunderstandingof customerresponsesCopilot isslowsomeimtesSometimesprovideincorrect CRsuggestionsNewagentsare moresatisfiedRequiremoreinteractions(more clicks)The fontsize ofcopilot isgreatCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerCopilotcovers someparts of 1VUin the screenThe amountof text inCopilot ishihgCopilotsuggestsadding OrderID after CRconfirmationCopilot doesn’tcaptureactions takenby previousagentsTrainingquality onCopilot isgreatHaving toclick to openand closeCopilot ispainfulSometimeshaslatencyissuesToo intrusiveand blockscriticalinformationin 1VUCopilot hasmisunderstandingof customerresponsesCopilot isslowsomeimtesSometimesprovideincorrect CRsuggestionsNewagentsare moresatisfiedRequiremoreinteractions(more clicks)The fontsize ofcopilot isgreatCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerCopilotcovers someparts of 1VUin the screenThe amountof text inCopilot ishihgCopilotsuggestsadding OrderID after CRconfirmation

Copilot Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Copilot doesn’t capture actions taken by previous agents
  2. Training quality on Copilot is great
  3. Having to click to open and close Copilot is painful
  4. Sometimes has latency issues
  5. Too intrusive and blocks critical information in 1VU
  6. Copilot has misunderstanding of customer responses
  7. Copilot is slow someimtes
  8. Sometimes provide incorrect CR suggestions
  9. New agents are more satisfied
  10. Require more interactions (more clicks)
  11. The font size of copilot is great
  12. Copilot doesn’t capture information given to the customer in the help center
  13. Copilot covers some parts of 1VU in the screen
  14. The amount of text in Copilot is hihg
  15. Copilot suggests adding Order ID after CR confirmation