Newagentsare moresatisfiedToo intrusiveand blockscriticalinformationin 1VUCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerSometimeshaslatencyissuesThe amountof text inCopilot ishihgCopilotsuggestsadding OrderID after CRconfirmationCopilot isslowsomeimtesCopilotcovers someparts of 1VUin the screenCopilot doesn’tcaptureactions takenby previousagentsSometimesprovideincorrect CRsuggestionsHaving toclick to openand closeCopilot ispainfulThe fontsize ofcopilot isgreatRequiremoreinteractions(more clicks)Copilot hasmisunderstandingof customerresponsesTrainingquality onCopilot isgreatNewagentsare moresatisfiedToo intrusiveand blockscriticalinformationin 1VUCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerSometimeshaslatencyissuesThe amountof text inCopilot ishihgCopilotsuggestsadding OrderID after CRconfirmationCopilot isslowsomeimtesCopilotcovers someparts of 1VUin the screenCopilot doesn’tcaptureactions takenby previousagentsSometimesprovideincorrect CRsuggestionsHaving toclick to openand closeCopilot ispainfulThe fontsize ofcopilot isgreatRequiremoreinteractions(more clicks)Copilot hasmisunderstandingof customerresponsesTrainingquality onCopilot isgreat

Copilot Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. New agents are more satisfied
  2. Too intrusive and blocks critical information in 1VU
  3. Copilot doesn’t capture information given to the customer in the help center
  4. Sometimes has latency issues
  5. The amount of text in Copilot is hihg
  6. Copilot suggests adding Order ID after CR confirmation
  7. Copilot is slow someimtes
  8. Copilot covers some parts of 1VU in the screen
  9. Copilot doesn’t capture actions taken by previous agents
  10. Sometimes provide incorrect CR suggestions
  11. Having to click to open and close Copilot is painful
  12. The font size of copilot is great
  13. Require more interactions (more clicks)
  14. Copilot has misunderstanding of customer responses
  15. Training quality on Copilot is great