(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Training quality on Copilot is great
Too intrusive and blocks critical information in 1VU
Having to click to open and close Copilot is painful
Copilot covers some parts of 1VU in the screen
New agents are more satisfied
Copilot doesn’t capture information given to the customer in the help center
Sometimes has latency issues
Sometimes provide incorrect CR suggestions
Copilot has misunderstanding of customer responses
Require more interactions (more clicks)
Copilot suggests adding Order ID after CR confirmation
Copilot is slow someimtes
Copilot doesn’t capture actions taken by previous agents
