Copilot isslowsomeimtesThe fontsize ofcopilot isgreatToo intrusiveand blockscriticalinformationin 1VUNewagentsare moresatisfiedSometimesprovideincorrect CRsuggestionsSometimeshaslatencyissuesTrainingquality onCopilot isgreatCopilotcovers someparts of 1VUin the screenHaving toclick to openand closeCopilot ispainfulCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerCopilot doesn’tcaptureactions takenby previousagentsCopilot hasmisunderstandingof customerresponsesRequiremoreinteractions(more clicks)The amountof text inCopilot ishihgCopilotsuggestsadding OrderID after CRconfirmationCopilot isslowsomeimtesThe fontsize ofcopilot isgreatToo intrusiveand blockscriticalinformationin 1VUNewagentsare moresatisfiedSometimesprovideincorrect CRsuggestionsSometimeshaslatencyissuesTrainingquality onCopilot isgreatCopilotcovers someparts of 1VUin the screenHaving toclick to openand closeCopilot ispainfulCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerCopilot doesn’tcaptureactions takenby previousagentsCopilot hasmisunderstandingof customerresponsesRequiremoreinteractions(more clicks)The amountof text inCopilot ishihgCopilotsuggestsadding OrderID after CRconfirmation

Copilot Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Copilot is slow someimtes
  2. The font size of copilot is great
  3. Too intrusive and blocks critical information in 1VU
  4. New agents are more satisfied
  5. Sometimes provide incorrect CR suggestions
  6. Sometimes has latency issues
  7. Training quality on Copilot is great
  8. Copilot covers some parts of 1VU in the screen
  9. Having to click to open and close Copilot is painful
  10. Copilot doesn’t capture information given to the customer in the help center
  11. Copilot doesn’t capture actions taken by previous agents
  12. Copilot has misunderstanding of customer responses
  13. Require more interactions (more clicks)
  14. The amount of text in Copilot is hihg
  15. Copilot suggests adding Order ID after CR confirmation