Requiremoreinteractions(more clicks)Copilot hasmisunderstandingof customerresponsesHaving toclick to openand closeCopilot ispainfulCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerSometimesprovideincorrect CRsuggestionsCopilotsuggestsadding OrderID after CRconfirmationToo intrusiveand blockscriticalinformationin 1VUCopilot doesn’tcaptureactions takenby previousagentsCopilotcovers someparts of 1VUin the screenThe fontsize ofcopilot isgreatThe amountof text inCopilot ishihgSometimeshaslatencyissuesCopilot isslowsomeimtesTrainingquality onCopilot isgreatNewagentsare moresatisfiedRequiremoreinteractions(more clicks)Copilot hasmisunderstandingof customerresponsesHaving toclick to openand closeCopilot ispainfulCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerSometimesprovideincorrect CRsuggestionsCopilotsuggestsadding OrderID after CRconfirmationToo intrusiveand blockscriticalinformationin 1VUCopilot doesn’tcaptureactions takenby previousagentsCopilotcovers someparts of 1VUin the screenThe fontsize ofcopilot isgreatThe amountof text inCopilot ishihgSometimeshaslatencyissuesCopilot isslowsomeimtesTrainingquality onCopilot isgreatNewagentsare moresatisfied

Copilot Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Require more interactions (more clicks)
  2. Copilot has misunderstanding of customer responses
  3. Having to click to open and close Copilot is painful
  4. Copilot doesn’t capture information given to the customer in the help center
  5. Sometimes provide incorrect CR suggestions
  6. Copilot suggests adding Order ID after CR confirmation
  7. Too intrusive and blocks critical information in 1VU
  8. Copilot doesn’t capture actions taken by previous agents
  9. Copilot covers some parts of 1VU in the screen
  10. The font size of copilot is great
  11. The amount of text in Copilot is hihg
  12. Sometimes has latency issues
  13. Copilot is slow someimtes
  14. Training quality on Copilot is great
  15. New agents are more satisfied