Sometimesprovideincorrect CRsuggestionsNewagentsare moresatisfiedCopilot hasmisunderstandingof customerresponsesToo intrusiveand blockscriticalinformationin 1VUCopilot isslowsomeimtesCopilotsuggestsadding OrderID after CRconfirmationTrainingquality onCopilot isgreatCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerHaving toclick to openand closeCopilot ispainfulThe fontsize ofcopilot isgreatSometimeshaslatencyissuesRequiremoreinteractions(more clicks)Copilot doesn’tcaptureactions takenby previousagentsThe amountof text inCopilot ishihgCopilotcovers someparts of 1VUin the screenSometimesprovideincorrect CRsuggestionsNewagentsare moresatisfiedCopilot hasmisunderstandingof customerresponsesToo intrusiveand blockscriticalinformationin 1VUCopilot isslowsomeimtesCopilotsuggestsadding OrderID after CRconfirmationTrainingquality onCopilot isgreatCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerHaving toclick to openand closeCopilot ispainfulThe fontsize ofcopilot isgreatSometimeshaslatencyissuesRequiremoreinteractions(more clicks)Copilot doesn’tcaptureactions takenby previousagentsThe amountof text inCopilot ishihgCopilotcovers someparts of 1VUin the screen

Copilot Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sometimes provide incorrect CR suggestions
  2. New agents are more satisfied
  3. Copilot has misunderstanding of customer responses
  4. Too intrusive and blocks critical information in 1VU
  5. Copilot is slow someimtes
  6. Copilot suggests adding Order ID after CR confirmation
  7. Training quality on Copilot is great
  8. Copilot doesn’t capture information given to the customer in the help center
  9. Having to click to open and close Copilot is painful
  10. The font size of copilot is great
  11. Sometimes has latency issues
  12. Require more interactions (more clicks)
  13. Copilot doesn’t capture actions taken by previous agents
  14. The amount of text in Copilot is hihg
  15. Copilot covers some parts of 1VU in the screen