Copilotsuggestsadding OrderID after CRconfirmationHaving toclick to openand closeCopilot ispainfulCopilotcovers someparts of 1VUin the screenThe amountof text inCopilot ishihgCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerCopilot isslowsomeimtesThe fontsize ofcopilot isgreatTrainingquality onCopilot isgreatSometimesprovideincorrect CRsuggestionsRequiremoreinteractions(more clicks)Copilot doesn’tcaptureactions takenby previousagentsSometimeshaslatencyissuesNewagentsare moresatisfiedToo intrusiveand blockscriticalinformationin 1VUCopilot hasmisunderstandingof customerresponsesCopilotsuggestsadding OrderID after CRconfirmationHaving toclick to openand closeCopilot ispainfulCopilotcovers someparts of 1VUin the screenThe amountof text inCopilot ishihgCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerCopilot isslowsomeimtesThe fontsize ofcopilot isgreatTrainingquality onCopilot isgreatSometimesprovideincorrect CRsuggestionsRequiremoreinteractions(more clicks)Copilot doesn’tcaptureactions takenby previousagentsSometimeshaslatencyissuesNewagentsare moresatisfiedToo intrusiveand blockscriticalinformationin 1VUCopilot hasmisunderstandingof customerresponses

Copilot Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Copilot suggests adding Order ID after CR confirmation
  2. Having to click to open and close Copilot is painful
  3. Copilot covers some parts of 1VU in the screen
  4. The amount of text in Copilot is hihg
  5. Copilot doesn’t capture information given to the customer in the help center
  6. Copilot is slow someimtes
  7. The font size of copilot is great
  8. Training quality on Copilot is great
  9. Sometimes provide incorrect CR suggestions
  10. Require more interactions (more clicks)
  11. Copilot doesn’t capture actions taken by previous agents
  12. Sometimes has latency issues
  13. New agents are more satisfied
  14. Too intrusive and blocks critical information in 1VU
  15. Copilot has misunderstanding of customer responses