Trainingquality onCopilot isgreatCopilotcovers someparts of 1VUin the screenHaving toclick to openand closeCopilot ispainfulNewagentsare moresatisfiedCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerSometimeshaslatencyissuesCopilotsuggestsadding OrderID after CRconfirmationThe amountof text inCopilot ishihgCopilot doesn’tcaptureactions takenby previousagentsRequiremoreinteractions(more clicks)Copilot isslowsomeimtesSometimesprovideincorrect CRsuggestionsThe fontsize ofcopilot isgreatCopilot hasmisunderstandingof customerresponsesToo intrusiveand blockscriticalinformationin 1VUTrainingquality onCopilot isgreatCopilotcovers someparts of 1VUin the screenHaving toclick to openand closeCopilot ispainfulNewagentsare moresatisfiedCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerSometimeshaslatencyissuesCopilotsuggestsadding OrderID after CRconfirmationThe amountof text inCopilot ishihgCopilot doesn’tcaptureactions takenby previousagentsRequiremoreinteractions(more clicks)Copilot isslowsomeimtesSometimesprovideincorrect CRsuggestionsThe fontsize ofcopilot isgreatCopilot hasmisunderstandingof customerresponsesToo intrusiveand blockscriticalinformationin 1VU

Copilot Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Training quality on Copilot is great
  2. Copilot covers some parts of 1VU in the screen
  3. Having to click to open and close Copilot is painful
  4. New agents are more satisfied
  5. Copilot doesn’t capture information given to the customer in the help center
  6. Sometimes has latency issues
  7. Copilot suggests adding Order ID after CR confirmation
  8. The amount of text in Copilot is hihg
  9. Copilot doesn’t capture actions taken by previous agents
  10. Require more interactions (more clicks)
  11. Copilot is slow someimtes
  12. Sometimes provide incorrect CR suggestions
  13. The font size of copilot is great
  14. Copilot has misunderstanding of customer responses
  15. Too intrusive and blocks critical information in 1VU