The amountof text inCopilot ishihgRequiremoreinteractions(more clicks)Sometimesprovideincorrect CRsuggestionsTrainingquality onCopilot isgreatCopilotsuggestsadding OrderID after CRconfirmationCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerToo intrusiveand blockscriticalinformationin 1VUCopilotcovers someparts of 1VUin the screenSometimeshaslatencyissuesCopilot isslowsomeimtesCopilot hasmisunderstandingof customerresponsesThe fontsize ofcopilot isgreatHaving toclick to openand closeCopilot ispainfulNewagentsare moresatisfiedCopilot doesn’tcaptureactions takenby previousagentsThe amountof text inCopilot ishihgRequiremoreinteractions(more clicks)Sometimesprovideincorrect CRsuggestionsTrainingquality onCopilot isgreatCopilotsuggestsadding OrderID after CRconfirmationCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerToo intrusiveand blockscriticalinformationin 1VUCopilotcovers someparts of 1VUin the screenSometimeshaslatencyissuesCopilot isslowsomeimtesCopilot hasmisunderstandingof customerresponsesThe fontsize ofcopilot isgreatHaving toclick to openand closeCopilot ispainfulNewagentsare moresatisfiedCopilot doesn’tcaptureactions takenby previousagents

Copilot Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The amount of text in Copilot is hihg
  2. Require more interactions (more clicks)
  3. Sometimes provide incorrect CR suggestions
  4. Training quality on Copilot is great
  5. Copilot suggests adding Order ID after CR confirmation
  6. Copilot doesn’t capture information given to the customer in the help center
  7. Too intrusive and blocks critical information in 1VU
  8. Copilot covers some parts of 1VU in the screen
  9. Sometimes has latency issues
  10. Copilot is slow someimtes
  11. Copilot has misunderstanding of customer responses
  12. The font size of copilot is great
  13. Having to click to open and close Copilot is painful
  14. New agents are more satisfied
  15. Copilot doesn’t capture actions taken by previous agents