Copilot doesn’tcaptureactions takenby previousagentsHaving toclick to openand closeCopilot ispainfulThe fontsize ofcopilot isgreatNewagentsare moresatisfiedTrainingquality onCopilot isgreatCopilot isslowsomeimtesCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerThe amountof text inCopilot ishihgCopilotcovers someparts of 1VUin the screenRequiremoreinteractions(more clicks)Copilotsuggestsadding OrderID after CRconfirmationToo intrusiveand blockscriticalinformationin 1VUCopilot hasmisunderstandingof customerresponsesSometimeshaslatencyissuesSometimesprovideincorrect CRsuggestionsCopilot doesn’tcaptureactions takenby previousagentsHaving toclick to openand closeCopilot ispainfulThe fontsize ofcopilot isgreatNewagentsare moresatisfiedTrainingquality onCopilot isgreatCopilot isslowsomeimtesCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerThe amountof text inCopilot ishihgCopilotcovers someparts of 1VUin the screenRequiremoreinteractions(more clicks)Copilotsuggestsadding OrderID after CRconfirmationToo intrusiveand blockscriticalinformationin 1VUCopilot hasmisunderstandingof customerresponsesSometimeshaslatencyissuesSometimesprovideincorrect CRsuggestions

Copilot Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Copilot doesn’t capture actions taken by previous agents
  2. Having to click to open and close Copilot is painful
  3. The font size of copilot is great
  4. New agents are more satisfied
  5. Training quality on Copilot is great
  6. Copilot is slow someimtes
  7. Copilot doesn’t capture information given to the customer in the help center
  8. The amount of text in Copilot is hihg
  9. Copilot covers some parts of 1VU in the screen
  10. Require more interactions (more clicks)
  11. Copilot suggests adding Order ID after CR confirmation
  12. Too intrusive and blocks critical information in 1VU
  13. Copilot has misunderstanding of customer responses
  14. Sometimes has latency issues
  15. Sometimes provide incorrect CR suggestions