Too intrusiveand blockscriticalinformationin 1VUSometimesprovideincorrect CRsuggestionsCopilot hasmisunderstandingof customerresponsesCopilotsuggestsadding OrderID after CRconfirmationTrainingquality onCopilot isgreatSometimeshaslatencyissuesCopilot isslowsomeimtesHaving toclick to openand closeCopilot ispainfulCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerCopilotcovers someparts of 1VUin the screenRequiremoreinteractions(more clicks)The amountof text inCopilot ishihgThe fontsize ofcopilot isgreatNewagentsare moresatisfiedCopilot doesn’tcaptureactions takenby previousagentsToo intrusiveand blockscriticalinformationin 1VUSometimesprovideincorrect CRsuggestionsCopilot hasmisunderstandingof customerresponsesCopilotsuggestsadding OrderID after CRconfirmationTrainingquality onCopilot isgreatSometimeshaslatencyissuesCopilot isslowsomeimtesHaving toclick to openand closeCopilot ispainfulCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerCopilotcovers someparts of 1VUin the screenRequiremoreinteractions(more clicks)The amountof text inCopilot ishihgThe fontsize ofcopilot isgreatNewagentsare moresatisfiedCopilot doesn’tcaptureactions takenby previousagents

Copilot Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
  1. Too intrusive and blocks critical information in 1VU
  2. Sometimes provide incorrect CR suggestions
  3. Copilot has misunderstanding of customer responses
  4. Copilot suggests adding Order ID after CR confirmation
  5. Training quality on Copilot is great
  6. Sometimes has latency issues
  7. Copilot is slow someimtes
  8. Having to click to open and close Copilot is painful
  9. Copilot doesn’t capture information given to the customer in the help center
  10. Copilot covers some parts of 1VU in the screen
  11. Require more interactions (more clicks)
  12. The amount of text in Copilot is hihg
  13. The font size of copilot is great
  14. New agents are more satisfied
  15. Copilot doesn’t capture actions taken by previous agents