Requiremoreinteractions(more clicks)Too intrusiveand blockscriticalinformationin 1VUThe amountof text inCopilot ishihgCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerCopilot hasmisunderstandingof customerresponsesSometimeshaslatencyissuesSometimesprovideincorrect CRsuggestionsThe fontsize ofcopilot isgreatHaving toclick to openand closeCopilot ispainfulCopilotcovers someparts of 1VUin the screenCopilot isslowsomeimtesCopilot doesn’tcaptureactions takenby previousagentsTrainingquality onCopilot isgreatNewagentsare moresatisfiedCopilotsuggestsadding OrderID after CRconfirmationRequiremoreinteractions(more clicks)Too intrusiveand blockscriticalinformationin 1VUThe amountof text inCopilot ishihgCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerCopilot hasmisunderstandingof customerresponsesSometimeshaslatencyissuesSometimesprovideincorrect CRsuggestionsThe fontsize ofcopilot isgreatHaving toclick to openand closeCopilot ispainfulCopilotcovers someparts of 1VUin the screenCopilot isslowsomeimtesCopilot doesn’tcaptureactions takenby previousagentsTrainingquality onCopilot isgreatNewagentsare moresatisfiedCopilotsuggestsadding OrderID after CRconfirmation

Copilot Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Require more interactions (more clicks)
  2. Too intrusive and blocks critical information in 1VU
  3. The amount of text in Copilot is hihg
  4. Copilot doesn’t capture information given to the customer in the help center
  5. Copilot has misunderstanding of customer responses
  6. Sometimes has latency issues
  7. Sometimes provide incorrect CR suggestions
  8. The font size of copilot is great
  9. Having to click to open and close Copilot is painful
  10. Copilot covers some parts of 1VU in the screen
  11. Copilot is slow someimtes
  12. Copilot doesn’t capture actions taken by previous agents
  13. Training quality on Copilot is great
  14. New agents are more satisfied
  15. Copilot suggests adding Order ID after CR confirmation