The fontsize ofcopilot isgreatTrainingquality onCopilot isgreatCopilotcovers someparts of 1VUin the screenCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerCopilot hasmisunderstandingof customerresponsesRequiremoreinteractions(more clicks)SometimeshaslatencyissuesCopilot isslowsomeimtesCopilot doesn’tcaptureactions takenby previousagentsHaving toclick to openand closeCopilot ispainfulToo intrusiveand blockscriticalinformationin 1VUCopilotsuggestsadding OrderID after CRconfirmationNewagentsare moresatisfiedSometimesprovideincorrect CRsuggestionsThe amountof text inCopilot ishihgThe fontsize ofcopilot isgreatTrainingquality onCopilot isgreatCopilotcovers someparts of 1VUin the screenCopilot doesn’tcaptureinformationgiven to thecustomer in thehelp centerCopilot hasmisunderstandingof customerresponsesRequiremoreinteractions(more clicks)SometimeshaslatencyissuesCopilot isslowsomeimtesCopilot doesn’tcaptureactions takenby previousagentsHaving toclick to openand closeCopilot ispainfulToo intrusiveand blockscriticalinformationin 1VUCopilotsuggestsadding OrderID after CRconfirmationNewagentsare moresatisfiedSometimesprovideincorrect CRsuggestionsThe amountof text inCopilot ishihg

Copilot Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The font size of copilot is great
  2. Training quality on Copilot is great
  3. Copilot covers some parts of 1VU in the screen
  4. Copilot doesn’t capture information given to the customer in the help center
  5. Copilot has misunderstanding of customer responses
  6. Require more interactions (more clicks)
  7. Sometimes has latency issues
  8. Copilot is slow someimtes
  9. Copilot doesn’t capture actions taken by previous agents
  10. Having to click to open and close Copilot is painful
  11. Too intrusive and blocks critical information in 1VU
  12. Copilot suggests adding Order ID after CR confirmation
  13. New agents are more satisfied
  14. Sometimes provide incorrect CR suggestions
  15. The amount of text in Copilot is hihg