Call Closing:Summarizeactionstaken on thecallAcknowledgeda CX's concernandapologizedEmpathyUse willingnessto helpstatement atthe beginningof the callProvided clearand conciseinstructions tothe customerConversational:avoid holdCSCprovideshis/her nameon the callDemostratedactivelisteningMade acustomerlaugh orsmile duringthe callUse CXname theentire callGreetcustomerimmediatelyto avoid waittimeConversational:avoid dead airStayedprofessionalthe entirecallHandled anirate customerwithprofessionalismResolvedacomplaintExplainsnextstepsReceived acomplimentfrom thecustomerGenuinelythank thecustomerCSC provideshis/her name tocall closing toensure CXremember whothey spoke withCallClosing:Offer furtherassistanceFriendlyandpoliteCall Closing:Include CSCand CXnamesEliminate thewordTRANSFERwhenpossibleAvoiduse ofjargonsCall Closing:Summarizeactionstaken on thecallAcknowledgeda CX's concernandapologizedEmpathyUse willingnessto helpstatement atthe beginningof the callProvided clearand conciseinstructions tothe customerConversational:avoid holdCSCprovideshis/her nameon the callDemostratedactivelisteningMade acustomerlaugh orsmile duringthe callUse CXname theentire callGreetcustomerimmediatelyto avoid waittimeConversational:avoid dead airStayedprofessionalthe entirecallHandled anirate customerwithprofessionalismResolvedacomplaintExplainsnextstepsReceived acomplimentfrom thecustomerGenuinelythank thecustomerCSC provideshis/her name tocall closing toensure CXremember whothey spoke withCallClosing:Offer furtherassistanceFriendlyandpoliteCall Closing:Include CSCand CXnamesEliminate thewordTRANSFERwhenpossibleAvoiduse ofjargons

Customer Service - JD Power - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call Closing: Summarize actions taken on the call
  2. Acknowledged a CX's concern and apologized
  3. Empathy
  4. Use willingness to help statement at the beginning of the call
  5. Provided clear and concise instructions to the customer
  6. Conversational: avoid hold
  7. CSC provides his/her name on the call
  8. Demostrated active listening
  9. Made a customer laugh or smile during the call
  10. Use CX name the entire call
  11. Greet customer immediately to avoid wait time
  12. Conversational: avoid dead air
  13. Stayed professional the entire call
  14. Handled an irate customer with professionalism
  15. Resolved a complaint
  16. Explains next steps
  17. Received a compliment from the customer
  18. Genuinely thank the customer
  19. CSC provides his/her name to call closing to ensure CX remember who they spoke with
  20. Call Closing: Offer further assistance
  21. Friendly and polite
  22. Call Closing: Include CSC and CX names
  23. Eliminate the word TRANSFER when possible
  24. Avoid use of jargons