(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Genuinely thank the customer
CSC provides his/her name on the call
Conversational: avoid hold
Demostrated active listening
Explains next steps
Call Closing: Offer further assistance
Use CX name the entire call
Use willingness to help statement at the beginning of the call
CSC provides his/her name to call closing to ensure CX remember who they spoke with
Resolved a complaint
Received a compliment from the customer
Empathy
Made a customer laugh or smile during the call
Stayed professional the entire call
Handled an irate customer with professionalism
Greet customer immediately to avoid wait time
Friendly and polite
Eliminate the word TRANSFER when possible
Call Closing: Summarize actions taken on the call
Acknowledged a CX's concern and apologized
Provided clear and concise instructions to the customer
