(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Greet customer immediately to avoid wait time
Received a compliment from the customer
Stayed professional the entire call
Use willingness to help statement at the beginning of the call
Demostrated active listening
Conversational: avoid hold
Conversational: avoid dead air
Genuinely thank the customer
Use CX name the entire call
Handled an irate customer with professionalism
CSC provides his/her name to call closing to ensure CX remember who they spoke with
Resolved a complaint
Avoid use of jargons
Explains next steps
Call Closing: Include CSC and CX names
Eliminate the word TRANSFER when possible
Made a customer laugh or smile during the call
Acknowledged a CX's concern and apologized
Friendly and polite
Call Closing: Offer further assistance
Empathy
Provided clear and concise instructions to the customer
