Avoiduse ofjargonsGenuinelythank thecustomerGreetcustomerimmediatelyto avoid waittimeHandled anirate customerwithprofessionalismConversational:avoid dead airCSC provideshis/her name tocall closing toensure CXremember whothey spoke withCSCprovideshis/her nameon the callReceived acomplimentfrom thecustomerUse CXname theentire callMade acustomerlaugh orsmile duringthe callCallClosing:Offer furtherassistanceDemostratedactivelisteningEmpathyUse willingnessto helpstatement atthe beginningof the callFriendlyandpoliteProvided clearand conciseinstructions tothe customerResolvedacomplaintStayedprofessionalthe entirecallExplainsnextstepsConversational:avoid holdCall Closing:Include CSCand CXnamesCall Closing:Summarizeactionstaken on thecallAcknowledgeda CX's concernandapologizedEliminate thewordTRANSFERwhenpossibleAvoiduse ofjargonsGenuinelythank thecustomerGreetcustomerimmediatelyto avoid waittimeHandled anirate customerwithprofessionalismConversational:avoid dead airCSC provideshis/her name tocall closing toensure CXremember whothey spoke withCSCprovideshis/her nameon the callReceived acomplimentfrom thecustomerUse CXname theentire callMade acustomerlaugh orsmile duringthe callCallClosing:Offer furtherassistanceDemostratedactivelisteningEmpathyUse willingnessto helpstatement atthe beginningof the callFriendlyandpoliteProvided clearand conciseinstructions tothe customerResolvedacomplaintStayedprofessionalthe entirecallExplainsnextstepsConversational:avoid holdCall Closing:Include CSCand CXnamesCall Closing:Summarizeactionstaken on thecallAcknowledgeda CX's concernandapologizedEliminate thewordTRANSFERwhenpossible

Customer Service - JD Power - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid use of jargons
  2. Genuinely thank the customer
  3. Greet customer immediately to avoid wait time
  4. Handled an irate customer with professionalism
  5. Conversational: avoid dead air
  6. CSC provides his/her name to call closing to ensure CX remember who they spoke with
  7. CSC provides his/her name on the call
  8. Received a compliment from the customer
  9. Use CX name the entire call
  10. Made a customer laugh or smile during the call
  11. Call Closing: Offer further assistance
  12. Demostrated active listening
  13. Empathy
  14. Use willingness to help statement at the beginning of the call
  15. Friendly and polite
  16. Provided clear and concise instructions to the customer
  17. Resolved a complaint
  18. Stayed professional the entire call
  19. Explains next steps
  20. Conversational: avoid hold
  21. Call Closing: Include CSC and CX names
  22. Call Closing: Summarize actions taken on the call
  23. Acknowledged a CX's concern and apologized
  24. Eliminate the word TRANSFER when possible