Use willingnessto helpstatement atthe beginningof the callAvoiduse ofjargonsEmpathyMade acustomerlaugh orsmile duringthe callUse CXname theentire callFriendlyandpoliteProvided clearand conciseinstructions tothe customerGenuinelythank thecustomerGreetcustomerimmediatelyto avoid waittimeCSC provideshis/her name tocall closing toensure CXremember whothey spoke withResolvedacomplaintCall Closing:Include CSCand CXnamesHandled anirate customerwithprofessionalismCall Closing:Summarizeactionstaken on thecallCallClosing:Offer furtherassistanceConversational:avoid holdConversational:avoid dead airReceived acomplimentfrom thecustomerCSCprovideshis/her nameon the callEliminate thewordTRANSFERwhenpossibleAcknowledgeda CX's concernandapologizedExplainsnextstepsStayedprofessionalthe entirecallDemostratedactivelisteningUse willingnessto helpstatement atthe beginningof the callAvoiduse ofjargonsEmpathyMade acustomerlaugh orsmile duringthe callUse CXname theentire callFriendlyandpoliteProvided clearand conciseinstructions tothe customerGenuinelythank thecustomerGreetcustomerimmediatelyto avoid waittimeCSC provideshis/her name tocall closing toensure CXremember whothey spoke withResolvedacomplaintCall Closing:Include CSCand CXnamesHandled anirate customerwithprofessionalismCall Closing:Summarizeactionstaken on thecallCallClosing:Offer furtherassistanceConversational:avoid holdConversational:avoid dead airReceived acomplimentfrom thecustomerCSCprovideshis/her nameon the callEliminate thewordTRANSFERwhenpossibleAcknowledgeda CX's concernandapologizedExplainsnextstepsStayedprofessionalthe entirecallDemostratedactivelistening

Customer Service - JD Power - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use willingness to help statement at the beginning of the call
  2. Avoid use of jargons
  3. Empathy
  4. Made a customer laugh or smile during the call
  5. Use CX name the entire call
  6. Friendly and polite
  7. Provided clear and concise instructions to the customer
  8. Genuinely thank the customer
  9. Greet customer immediately to avoid wait time
  10. CSC provides his/her name to call closing to ensure CX remember who they spoke with
  11. Resolved a complaint
  12. Call Closing: Include CSC and CX names
  13. Handled an irate customer with professionalism
  14. Call Closing: Summarize actions taken on the call
  15. Call Closing: Offer further assistance
  16. Conversational: avoid hold
  17. Conversational: avoid dead air
  18. Received a compliment from the customer
  19. CSC provides his/her name on the call
  20. Eliminate the word TRANSFER when possible
  21. Acknowledged a CX's concern and apologized
  22. Explains next steps
  23. Stayed professional the entire call
  24. Demostrated active listening