Call Closing:Include CSCand CXnamesUse willingnessto helpstatement atthe beginningof the callEmpathyStayedprofessionalthe entirecallGreetcustomerimmediatelyto avoid waittimeProvided clearand conciseinstructions tothe customerHandled anirate customerwithprofessionalismCSC provideshis/her name tocall closing toensure CXremember whothey spoke withExplainsnextstepsResolvedacomplaintCall Closing:Summarizeactionstaken on thecallCSCprovideshis/her nameon the callDemostratedactivelisteningCallClosing:Offer furtherassistanceAvoiduse ofjargonsConversational:avoid dead airGenuinelythank thecustomerEliminate thewordTRANSFERwhenpossibleMade acustomerlaugh orsmile duringthe callAcknowledgeda CX's concernandapologizedReceived acomplimentfrom thecustomerUse CXname theentire callFriendlyandpoliteConversational:avoid holdCall Closing:Include CSCand CXnamesUse willingnessto helpstatement atthe beginningof the callEmpathyStayedprofessionalthe entirecallGreetcustomerimmediatelyto avoid waittimeProvided clearand conciseinstructions tothe customerHandled anirate customerwithprofessionalismCSC provideshis/her name tocall closing toensure CXremember whothey spoke withExplainsnextstepsResolvedacomplaintCall Closing:Summarizeactionstaken on thecallCSCprovideshis/her nameon the callDemostratedactivelisteningCallClosing:Offer furtherassistanceAvoiduse ofjargonsConversational:avoid dead airGenuinelythank thecustomerEliminate thewordTRANSFERwhenpossibleMade acustomerlaugh orsmile duringthe callAcknowledgeda CX's concernandapologizedReceived acomplimentfrom thecustomerUse CXname theentire callFriendlyandpoliteConversational:avoid hold

Customer Service - JD Power - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call Closing: Include CSC and CX names
  2. Use willingness to help statement at the beginning of the call
  3. Empathy
  4. Stayed professional the entire call
  5. Greet customer immediately to avoid wait time
  6. Provided clear and concise instructions to the customer
  7. Handled an irate customer with professionalism
  8. CSC provides his/her name to call closing to ensure CX remember who they spoke with
  9. Explains next steps
  10. Resolved a complaint
  11. Call Closing: Summarize actions taken on the call
  12. CSC provides his/her name on the call
  13. Demostrated active listening
  14. Call Closing: Offer further assistance
  15. Avoid use of jargons
  16. Conversational: avoid dead air
  17. Genuinely thank the customer
  18. Eliminate the word TRANSFER when possible
  19. Made a customer laugh or smile during the call
  20. Acknowledged a CX's concern and apologized
  21. Received a compliment from the customer
  22. Use CX name the entire call
  23. Friendly and polite
  24. Conversational: avoid hold