Stayedprofessionalthe entirecallCall Closing:Summarizeactionstaken on thecallAvoiduse ofjargonsCall Closing:Include CSCand CXnamesEliminate thewordTRANSFERwhenpossibleUse willingnessto helpstatement atthe beginningof the callDemostratedactivelisteningExplainsnextstepsHandled anirate customerwithprofessionalismConversational:avoid dead airCSC provideshis/her name tocall closing toensure CXremember whothey spoke withEmpathyReceived acomplimentfrom thecustomerCSCprovideshis/her nameon the callResolvedacomplaintMade acustomerlaugh orsmile duringthe callProvided clearand conciseinstructions tothe customerCallClosing:Offer furtherassistanceConversational:avoid holdUse CXname theentire callGreetcustomerimmediatelyto avoid waittimeGenuinelythank thecustomerAcknowledgeda CX's concernandapologizedFriendlyandpoliteStayedprofessionalthe entirecallCall Closing:Summarizeactionstaken on thecallAvoiduse ofjargonsCall Closing:Include CSCand CXnamesEliminate thewordTRANSFERwhenpossibleUse willingnessto helpstatement atthe beginningof the callDemostratedactivelisteningExplainsnextstepsHandled anirate customerwithprofessionalismConversational:avoid dead airCSC provideshis/her name tocall closing toensure CXremember whothey spoke withEmpathyReceived acomplimentfrom thecustomerCSCprovideshis/her nameon the callResolvedacomplaintMade acustomerlaugh orsmile duringthe callProvided clearand conciseinstructions tothe customerCallClosing:Offer furtherassistanceConversational:avoid holdUse CXname theentire callGreetcustomerimmediatelyto avoid waittimeGenuinelythank thecustomerAcknowledgeda CX's concernandapologizedFriendlyandpolite

Customer Service - JD Power - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Stayed professional the entire call
  2. Call Closing: Summarize actions taken on the call
  3. Avoid use of jargons
  4. Call Closing: Include CSC and CX names
  5. Eliminate the word TRANSFER when possible
  6. Use willingness to help statement at the beginning of the call
  7. Demostrated active listening
  8. Explains next steps
  9. Handled an irate customer with professionalism
  10. Conversational: avoid dead air
  11. CSC provides his/her name to call closing to ensure CX remember who they spoke with
  12. Empathy
  13. Received a compliment from the customer
  14. CSC provides his/her name on the call
  15. Resolved a complaint
  16. Made a customer laugh or smile during the call
  17. Provided clear and concise instructions to the customer
  18. Call Closing: Offer further assistance
  19. Conversational: avoid hold
  20. Use CX name the entire call
  21. Greet customer immediately to avoid wait time
  22. Genuinely thank the customer
  23. Acknowledged a CX's concern and apologized
  24. Friendly and polite