(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Eliminate the word TRANSFER when possible
Acknowledged a CX's concern and apologized
Made a customer laugh or smile during the call
Resolved a complaint
Provided clear and concise instructions to the customer
Demostrated active listening
Use willingness to help statement at the beginning of the call
Received a compliment from the customer
Explains next steps
Empathy
Call Closing: Include CSC and CX names
Greet customer immediately to avoid wait time
Friendly and polite
Call Closing: Summarize actions taken on the call
CSC provides his/her name on the call
Conversational: avoid hold
Stayed professional the entire call
Call Closing: Offer further assistance
Handled an irate customer with professionalism
Avoid use of jargons
Genuinely thank the customer
Conversational: avoid dead air
Use CX name the entire call
CSC provides his/her name to call closing to ensure CX remember who they spoke with
