CSC provideshis/her name tocall closing toensure CXremember whothey spoke withProvided clearand conciseinstructions tothe customerUse willingnessto helpstatement atthe beginningof the callAvoiduse ofjargonsCallClosing:Offer furtherassistanceResolvedacomplaintMade acustomerlaugh orsmile duringthe callCall Closing:Summarizeactionstaken on thecallEmpathyHandled anirate customerwithprofessionalismFriendlyandpoliteCSCprovideshis/her nameon the callStayedprofessionalthe entirecallConversational:avoid dead airReceived acomplimentfrom thecustomerCall Closing:Include CSCand CXnamesEliminate thewordTRANSFERwhenpossibleDemostratedactivelisteningConversational:avoid holdAcknowledgeda CX's concernandapologizedGenuinelythank thecustomerUse CXname theentire callGreetcustomerimmediatelyto avoid waittimeExplainsnextstepsCSC provideshis/her name tocall closing toensure CXremember whothey spoke withProvided clearand conciseinstructions tothe customerUse willingnessto helpstatement atthe beginningof the callAvoiduse ofjargonsCallClosing:Offer furtherassistanceResolvedacomplaintMade acustomerlaugh orsmile duringthe callCall Closing:Summarizeactionstaken on thecallEmpathyHandled anirate customerwithprofessionalismFriendlyandpoliteCSCprovideshis/her nameon the callStayedprofessionalthe entirecallConversational:avoid dead airReceived acomplimentfrom thecustomerCall Closing:Include CSCand CXnamesEliminate thewordTRANSFERwhenpossibleDemostratedactivelisteningConversational:avoid holdAcknowledgeda CX's concernandapologizedGenuinelythank thecustomerUse CXname theentire callGreetcustomerimmediatelyto avoid waittimeExplainsnextsteps

Customer Service - JD Power - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSC provides his/her name to call closing to ensure CX remember who they spoke with
  2. Provided clear and concise instructions to the customer
  3. Use willingness to help statement at the beginning of the call
  4. Avoid use of jargons
  5. Call Closing: Offer further assistance
  6. Resolved a complaint
  7. Made a customer laugh or smile during the call
  8. Call Closing: Summarize actions taken on the call
  9. Empathy
  10. Handled an irate customer with professionalism
  11. Friendly and polite
  12. CSC provides his/her name on the call
  13. Stayed professional the entire call
  14. Conversational: avoid dead air
  15. Received a compliment from the customer
  16. Call Closing: Include CSC and CX names
  17. Eliminate the word TRANSFER when possible
  18. Demostrated active listening
  19. Conversational: avoid hold
  20. Acknowledged a CX's concern and apologized
  21. Genuinely thank the customer
  22. Use CX name the entire call
  23. Greet customer immediately to avoid wait time
  24. Explains next steps