(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Made a customer laugh or smile during the call
Conversational: avoid dead air
Received a compliment from the customer
Call Closing: Include CSC and CX names
Genuinely thank the customer
Use CX name the entire call
Stayed professional the entire call
Resolved a complaint
Handled an irate customer with professionalism
Eliminate the word TRANSFER when possible
Provided clear and concise instructions to the customer
Acknowledged a CX's concern and apologized
Empathy
CSC provides his/her name on the call
Avoid use of jargons
CSC provides his/her name to call closing to ensure CX remember who they spoke with
Greet customer immediately to avoid wait time
Friendly and polite
Use willingness to help statement at the beginning of the call
