EmpathyUse willingnessto helpstatement atthe beginningof the callCSC provideshis/her name tocall closing toensure CXremember whothey spoke withCallClosing:Offer furtherassistanceAvoiduse ofjargonsProvided clearand conciseinstructions tothe customerGreetcustomerimmediatelyto avoid waittimeFriendlyandpoliteCall Closing:Summarizeactionstaken on thecallGenuinelythank thecustomerConversational:avoid dead airStayedprofessionalthe entirecallCSCprovideshis/her nameon the callHandled anirate customerwithprofessionalismReceived acomplimentfrom thecustomerUse CXname theentire callExplainsnextstepsConversational:avoid holdAcknowledgeda CX's concernandapologizedResolvedacomplaintCall Closing:Include CSCand CXnamesDemostratedactivelisteningMade acustomerlaugh orsmile duringthe callEliminate thewordTRANSFERwhenpossibleEmpathyUse willingnessto helpstatement atthe beginningof the callCSC provideshis/her name tocall closing toensure CXremember whothey spoke withCallClosing:Offer furtherassistanceAvoiduse ofjargonsProvided clearand conciseinstructions tothe customerGreetcustomerimmediatelyto avoid waittimeFriendlyandpoliteCall Closing:Summarizeactionstaken on thecallGenuinelythank thecustomerConversational:avoid dead airStayedprofessionalthe entirecallCSCprovideshis/her nameon the callHandled anirate customerwithprofessionalismReceived acomplimentfrom thecustomerUse CXname theentire callExplainsnextstepsConversational:avoid holdAcknowledgeda CX's concernandapologizedResolvedacomplaintCall Closing:Include CSCand CXnamesDemostratedactivelisteningMade acustomerlaugh orsmile duringthe callEliminate thewordTRANSFERwhenpossible

Customer Service - JD Power - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathy
  2. Use willingness to help statement at the beginning of the call
  3. CSC provides his/her name to call closing to ensure CX remember who they spoke with
  4. Call Closing: Offer further assistance
  5. Avoid use of jargons
  6. Provided clear and concise instructions to the customer
  7. Greet customer immediately to avoid wait time
  8. Friendly and polite
  9. Call Closing: Summarize actions taken on the call
  10. Genuinely thank the customer
  11. Conversational: avoid dead air
  12. Stayed professional the entire call
  13. CSC provides his/her name on the call
  14. Handled an irate customer with professionalism
  15. Received a compliment from the customer
  16. Use CX name the entire call
  17. Explains next steps
  18. Conversational: avoid hold
  19. Acknowledged a CX's concern and apologized
  20. Resolved a complaint
  21. Call Closing: Include CSC and CX names
  22. Demostrated active listening
  23. Made a customer laugh or smile during the call
  24. Eliminate the word TRANSFER when possible