This bingo card has a free space and 24 words: Use CX name the entire call, Made a customer laugh or smile during the call, Provided clear and concise instructions to the customer, Stayed professional the entire call, Handled an irate customer with professionalism, Received a compliment from the customer, CSC provides his/her name on the call, Conversational: avoid dead air, Call Closing: Include CSC and CX names, Resolved a complaint, Greet customer immediately to avoid wait time, Friendly and polite, Explains next steps, Conversational: avoid hold, Genuinely thank the customer, Call Closing: Summarize actions taken on the call, Avoid use of jargons, Call Closing: Offer further assistance, Acknowledged a CX's concern and apologized, Eliminate the word TRANSFER when possible, Use willingness to help statement at the beginning of the call, Empathy, CSC provides his/her name to call closing to ensure CX remember who they spoke with and Demostrated active listening.
JD power-day | BINGO | The Doctor is In | Wacky Wednesday Bingo | BINGO
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