DroppedcallPosted agreeting inthe team'schat.Had toplacecaller onhold twiceViewed aduplicateclaim onfileCallresolvedwithoutescalationSystemmovessuperslowHave ameetingthis weekDrankwaterduringyour shiftProvidercalls aboutclaimstatusStretchedduringbreakHelped ateammateTook yourbreak ontimeExplained thesame thingmultiple timesin a callCall over50minuteslongProv wastransferredto wrongdeptExplainedBenefitsandEligibilityAnother411 cameout todayGot to enjoyAlison'squote of thedayGot acomplimentfrom acallerHad torestartcomputerDearAirHad adenialregardingNPIUsed your'clam voice'whilescreaminginsideProviderasks forfaxnumberDroppedcallPosted agreeting inthe team'schat.Had toplacecaller onhold twiceViewed aduplicateclaim onfileCallresolvedwithoutescalationSystemmovessuperslowHave ameetingthis weekDrankwaterduringyour shiftProvidercalls aboutclaimstatusStretchedduringbreakHelped ateammateTook yourbreak ontimeExplained thesame thingmultiple timesin a callCall over50minuteslongProv wastransferredto wrongdeptExplainedBenefitsandEligibilityAnother411 cameout todayGot to enjoyAlison'squote of thedayGot acomplimentfrom acallerHad torestartcomputerDearAirHad adenialregardingNPIUsed your'clam voice'whilescreaminginsideProviderasks forfaxnumber

Wednesday Masterminds Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Dropped call
  2. Posted a greeting in the team's chat.
  3. Had to place caller on hold twice
  4. Viewed a duplicate claim on file
  5. Call resolved without escalation
  6. System moves super slow
  7. Have a meeting this week
  8. Drank water during your shift
  9. Provider calls about claim status
  10. Stretched during break
  11. Helped a teammate
  12. Took your break on time
  13. Explained the same thing multiple times in a call
  14. Call over 50 minutes long
  15. Prov was transferred to wrong dept
  16. Explained Benefits and Eligibility
  17. Another 411 came out today
  18. Got to enjoy Alison's quote of the day
  19. Got a compliment from a caller
  20. Had to restart computer
  21. Dear Air
  22. Had a denial regarding NPI
  23. Used your 'clam voice' while screaming inside
  24. Provider asks for fax number