Call over50minuteslongCallresolvedwithoutescalationHad torestartcomputerGot to enjoyAlison'squote of thedayStretchedduringbreakHad toplacecaller onhold twiceTook yourbreak ontimeDroppedcallProv wastransferredto wrongdeptHad adenialregardingNPIHelped ateammateViewed aduplicateclaim onfileGot acomplimentfrom acallerDearAirUsed your'clam voice'whilescreaminginsideHave ameetingthis weekAnother411 cameout todaySystemmovessuperslowPosted agreeting inthe team'schat.Providerasks forfaxnumberExplained thesame thingmultiple timesin a callExplainedBenefitsandEligibilityDrankwaterduringyour shiftProvidercalls aboutclaimstatusCall over50minuteslongCallresolvedwithoutescalationHad torestartcomputerGot to enjoyAlison'squote of thedayStretchedduringbreakHad toplacecaller onhold twiceTook yourbreak ontimeDroppedcallProv wastransferredto wrongdeptHad adenialregardingNPIHelped ateammateViewed aduplicateclaim onfileGot acomplimentfrom acallerDearAirUsed your'clam voice'whilescreaminginsideHave ameetingthis weekAnother411 cameout todaySystemmovessuperslowPosted agreeting inthe team'schat.Providerasks forfaxnumberExplained thesame thingmultiple timesin a callExplainedBenefitsandEligibilityDrankwaterduringyour shiftProvidercalls aboutclaimstatus

Wednesday Masterminds Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call over 50 minutes long
  2. Call resolved without escalation
  3. Had to restart computer
  4. Got to enjoy Alison's quote of the day
  5. Stretched during break
  6. Had to place caller on hold twice
  7. Took your break on time
  8. Dropped call
  9. Prov was transferred to wrong dept
  10. Had a denial regarding NPI
  11. Helped a teammate
  12. Viewed a duplicate claim on file
  13. Got a compliment from a caller
  14. Dear Air
  15. Used your 'clam voice' while screaming inside
  16. Have a meeting this week
  17. Another 411 came out today
  18. System moves super slow
  19. Posted a greeting in the team's chat.
  20. Provider asks for fax number
  21. Explained the same thing multiple times in a call
  22. Explained Benefits and Eligibility
  23. Drank water during your shift
  24. Provider calls about claim status