Explained thesame thingmultiple timesin a callPosted agreeting inthe team'schat.DearAirTook yourbreak ontimeStretchedduringbreakProviderasks forfaxnumberExplainedBenefitsandEligibilityCall over50minuteslongDroppedcallHad toplacecaller onhold twiceHad adenialregardingNPIHelped ateammateSystemmovessuperslowGot acomplimentfrom acallerDrankwaterduringyour shiftProv wastransferredto wrongdeptViewed aduplicateclaim onfileCallresolvedwithoutescalationUsed your'clam voice'whilescreaminginsideGot to enjoyAlison'squote of thedayHad torestartcomputerAnother411 cameout todayProvidercalls aboutclaimstatusHave ameetingthis weekExplained thesame thingmultiple timesin a callPosted agreeting inthe team'schat.DearAirTook yourbreak ontimeStretchedduringbreakProviderasks forfaxnumberExplainedBenefitsandEligibilityCall over50minuteslongDroppedcallHad toplacecaller onhold twiceHad adenialregardingNPIHelped ateammateSystemmovessuperslowGot acomplimentfrom acallerDrankwaterduringyour shiftProv wastransferredto wrongdeptViewed aduplicateclaim onfileCallresolvedwithoutescalationUsed your'clam voice'whilescreaminginsideGot to enjoyAlison'squote of thedayHad torestartcomputerAnother411 cameout todayProvidercalls aboutclaimstatusHave ameetingthis week

Wednesday Masterminds Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained the same thing multiple times in a call
  2. Posted a greeting in the team's chat.
  3. Dear Air
  4. Took your break on time
  5. Stretched during break
  6. Provider asks for fax number
  7. Explained Benefits and Eligibility
  8. Call over 50 minutes long
  9. Dropped call
  10. Had to place caller on hold twice
  11. Had a denial regarding NPI
  12. Helped a teammate
  13. System moves super slow
  14. Got a compliment from a caller
  15. Drank water during your shift
  16. Prov was transferred to wrong dept
  17. Viewed a duplicate claim on file
  18. Call resolved without escalation
  19. Used your 'clam voice' while screaming inside
  20. Got to enjoy Alison's quote of the day
  21. Had to restart computer
  22. Another 411 came out today
  23. Provider calls about claim status
  24. Have a meeting this week