Another411 cameout todayGot to enjoyAlison'squote of thedayExplainedBenefitsandEligibilityHad torestartcomputerPosted agreeting inthe team'schat.Used your'clam voice'whilescreaminginsideDrankwaterduringyour shiftHad toplacecaller onhold twiceHave ameetingthis weekSystemmovessuperslowHelped ateammateProviderasks forfaxnumberViewed aduplicateclaim onfileHad adenialregardingNPIExplained thesame thingmultiple timesin a callProvidercalls aboutclaimstatusGot acomplimentfrom acallerCall over50minuteslongProv wastransferredto wrongdeptDroppedcallDearAirTook yourbreak ontimeStretchedduringbreakCallresolvedwithoutescalationAnother411 cameout todayGot to enjoyAlison'squote of thedayExplainedBenefitsandEligibilityHad torestartcomputerPosted agreeting inthe team'schat.Used your'clam voice'whilescreaminginsideDrankwaterduringyour shiftHad toplacecaller onhold twiceHave ameetingthis weekSystemmovessuperslowHelped ateammateProviderasks forfaxnumberViewed aduplicateclaim onfileHad adenialregardingNPIExplained thesame thingmultiple timesin a callProvidercalls aboutclaimstatusGot acomplimentfrom acallerCall over50minuteslongProv wastransferredto wrongdeptDroppedcallDearAirTook yourbreak ontimeStretchedduringbreakCallresolvedwithoutescalation

Wednesday Masterminds Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Another 411 came out today
  2. Got to enjoy Alison's quote of the day
  3. Explained Benefits and Eligibility
  4. Had to restart computer
  5. Posted a greeting in the team's chat.
  6. Used your 'clam voice' while screaming inside
  7. Drank water during your shift
  8. Had to place caller on hold twice
  9. Have a meeting this week
  10. System moves super slow
  11. Helped a teammate
  12. Provider asks for fax number
  13. Viewed a duplicate claim on file
  14. Had a denial regarding NPI
  15. Explained the same thing multiple times in a call
  16. Provider calls about claim status
  17. Got a compliment from a caller
  18. Call over 50 minutes long
  19. Prov was transferred to wrong dept
  20. Dropped call
  21. Dear Air
  22. Took your break on time
  23. Stretched during break
  24. Call resolved without escalation