Took yourbreak ontimeDearAirSystemmovessuperslowPosted agreeting inthe team'schat.Explained thesame thingmultiple timesin a callGot acomplimentfrom acallerViewed aduplicateclaim onfileExplainedBenefitsandEligibilityCallresolvedwithoutescalationDroppedcallDrankwaterduringyour shiftGot to enjoyAlison'squote of thedayHad toplacecaller onhold twiceAnother411 cameout todayProvidercalls aboutclaimstatusProviderasks forfaxnumberHelped ateammateHave ameetingthis weekHad torestartcomputerStretchedduringbreakHad adenialregardingNPIProv wastransferredto wrongdeptCall over50minuteslongUsed your'clam voice'whilescreaminginsideTook yourbreak ontimeDearAirSystemmovessuperslowPosted agreeting inthe team'schat.Explained thesame thingmultiple timesin a callGot acomplimentfrom acallerViewed aduplicateclaim onfileExplainedBenefitsandEligibilityCallresolvedwithoutescalationDroppedcallDrankwaterduringyour shiftGot to enjoyAlison'squote of thedayHad toplacecaller onhold twiceAnother411 cameout todayProvidercalls aboutclaimstatusProviderasks forfaxnumberHelped ateammateHave ameetingthis weekHad torestartcomputerStretchedduringbreakHad adenialregardingNPIProv wastransferredto wrongdeptCall over50minuteslongUsed your'clam voice'whilescreaminginside

Wednesday Masterminds Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took your break on time
  2. Dear Air
  3. System moves super slow
  4. Posted a greeting in the team's chat.
  5. Explained the same thing multiple times in a call
  6. Got a compliment from a caller
  7. Viewed a duplicate claim on file
  8. Explained Benefits and Eligibility
  9. Call resolved without escalation
  10. Dropped call
  11. Drank water during your shift
  12. Got to enjoy Alison's quote of the day
  13. Had to place caller on hold twice
  14. Another 411 came out today
  15. Provider calls about claim status
  16. Provider asks for fax number
  17. Helped a teammate
  18. Have a meeting this week
  19. Had to restart computer
  20. Stretched during break
  21. Had a denial regarding NPI
  22. Prov was transferred to wrong dept
  23. Call over 50 minutes long
  24. Used your 'clam voice' while screaming inside