DroppedcallHelped ateammateUsed your'clam voice'whilescreaminginsideHad toplacecaller onhold twiceGot to enjoyAlison'squote of thedayAnother411 cameout todayProvidercalls aboutclaimstatusDearAirGot acomplimentfrom acallerCall over50minuteslongPosted agreeting inthe team'schat.Prov wastransferredto wrongdeptCallresolvedwithoutescalationDrankwaterduringyour shiftExplained thesame thingmultiple timesin a callTook yourbreak ontimeHave ameetingthis weekViewed aduplicateclaim onfileHad adenialregardingNPIExplainedBenefitsandEligibilityProviderasks forfaxnumberHad torestartcomputerStretchedduringbreakSystemmovessuperslowDroppedcallHelped ateammateUsed your'clam voice'whilescreaminginsideHad toplacecaller onhold twiceGot to enjoyAlison'squote of thedayAnother411 cameout todayProvidercalls aboutclaimstatusDearAirGot acomplimentfrom acallerCall over50minuteslongPosted agreeting inthe team'schat.Prov wastransferredto wrongdeptCallresolvedwithoutescalationDrankwaterduringyour shiftExplained thesame thingmultiple timesin a callTook yourbreak ontimeHave ameetingthis weekViewed aduplicateclaim onfileHad adenialregardingNPIExplainedBenefitsandEligibilityProviderasks forfaxnumberHad torestartcomputerStretchedduringbreakSystemmovessuperslow

Wednesday Masterminds Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Dropped call
  2. Helped a teammate
  3. Used your 'clam voice' while screaming inside
  4. Had to place caller on hold twice
  5. Got to enjoy Alison's quote of the day
  6. Another 411 came out today
  7. Provider calls about claim status
  8. Dear Air
  9. Got a compliment from a caller
  10. Call over 50 minutes long
  11. Posted a greeting in the team's chat.
  12. Prov was transferred to wrong dept
  13. Call resolved without escalation
  14. Drank water during your shift
  15. Explained the same thing multiple times in a call
  16. Took your break on time
  17. Have a meeting this week
  18. Viewed a duplicate claim on file
  19. Had a denial regarding NPI
  20. Explained Benefits and Eligibility
  21. Provider asks for fax number
  22. Had to restart computer
  23. Stretched during break
  24. System moves super slow