DearAirHad torestartcomputerPosted agreeting inthe team'schat.DroppedcallTook yourbreak ontimeSystemmovessuperslowCallresolvedwithoutescalationDrankwaterduringyour shiftCall over50minuteslongExplainedBenefitsandEligibilityGot acomplimentfrom acallerViewed aduplicateclaim onfileStretchedduringbreakProviderasks forfaxnumberProv wastransferredto wrongdeptHad toplacecaller onhold twiceHave ameetingthis weekUsed your'clam voice'whilescreaminginsideAnother411 cameout todayExplained thesame thingmultiple timesin a callProvidercalls aboutclaimstatusHad adenialregardingNPIGot to enjoyAlison'squote of thedayHelped ateammateDearAirHad torestartcomputerPosted agreeting inthe team'schat.DroppedcallTook yourbreak ontimeSystemmovessuperslowCallresolvedwithoutescalationDrankwaterduringyour shiftCall over50minuteslongExplainedBenefitsandEligibilityGot acomplimentfrom acallerViewed aduplicateclaim onfileStretchedduringbreakProviderasks forfaxnumberProv wastransferredto wrongdeptHad toplacecaller onhold twiceHave ameetingthis weekUsed your'clam voice'whilescreaminginsideAnother411 cameout todayExplained thesame thingmultiple timesin a callProvidercalls aboutclaimstatusHad adenialregardingNPIGot to enjoyAlison'squote of thedayHelped ateammate

Wednesday Masterminds Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Dear Air
  2. Had to restart computer
  3. Posted a greeting in the team's chat.
  4. Dropped call
  5. Took your break on time
  6. System moves super slow
  7. Call resolved without escalation
  8. Drank water during your shift
  9. Call over 50 minutes long
  10. Explained Benefits and Eligibility
  11. Got a compliment from a caller
  12. Viewed a duplicate claim on file
  13. Stretched during break
  14. Provider asks for fax number
  15. Prov was transferred to wrong dept
  16. Had to place caller on hold twice
  17. Have a meeting this week
  18. Used your 'clam voice' while screaming inside
  19. Another 411 came out today
  20. Explained the same thing multiple times in a call
  21. Provider calls about claim status
  22. Had a denial regarding NPI
  23. Got to enjoy Alison's quote of the day
  24. Helped a teammate