ExplainedBenefitsandEligibilityHad adenialregardingNPIGot to enjoyAlison'squote of thedayHelped ateammateHad torestartcomputerCallresolvedwithoutescalationHad toplacecaller onhold twiceProv wastransferredto wrongdeptTook yourbreak ontimeExplained thesame thingmultiple timesin a callSystemmovessuperslowProviderasks forfaxnumberDroppedcallAnother411 cameout todayCall over50minuteslongUsed your'clam voice'whilescreaminginsideViewed aduplicateclaim onfileStretchedduringbreakProvidercalls aboutclaimstatusGot acomplimentfrom acallerDearAirPosted agreeting inthe team'schat.Have ameetingthis weekDrankwaterduringyour shiftExplainedBenefitsandEligibilityHad adenialregardingNPIGot to enjoyAlison'squote of thedayHelped ateammateHad torestartcomputerCallresolvedwithoutescalationHad toplacecaller onhold twiceProv wastransferredto wrongdeptTook yourbreak ontimeExplained thesame thingmultiple timesin a callSystemmovessuperslowProviderasks forfaxnumberDroppedcallAnother411 cameout todayCall over50minuteslongUsed your'clam voice'whilescreaminginsideViewed aduplicateclaim onfileStretchedduringbreakProvidercalls aboutclaimstatusGot acomplimentfrom acallerDearAirPosted agreeting inthe team'schat.Have ameetingthis weekDrankwaterduringyour shift

Wednesday Masterminds Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained Benefits and Eligibility
  2. Had a denial regarding NPI
  3. Got to enjoy Alison's quote of the day
  4. Helped a teammate
  5. Had to restart computer
  6. Call resolved without escalation
  7. Had to place caller on hold twice
  8. Prov was transferred to wrong dept
  9. Took your break on time
  10. Explained the same thing multiple times in a call
  11. System moves super slow
  12. Provider asks for fax number
  13. Dropped call
  14. Another 411 came out today
  15. Call over 50 minutes long
  16. Used your 'clam voice' while screaming inside
  17. Viewed a duplicate claim on file
  18. Stretched during break
  19. Provider calls about claim status
  20. Got a compliment from a caller
  21. Dear Air
  22. Posted a greeting in the team's chat.
  23. Have a meeting this week
  24. Drank water during your shift