Prov wastransferredto wrongdeptCallresolvedwithoutescalationSystemmovessuperslowGot acomplimentfrom acallerHad toplacecaller onhold twiceHad torestartcomputerDearAirViewed aduplicateclaim onfileUsed your'clam voice'whilescreaminginsideTook yourbreak ontimeHave ameetingthis weekExplainedBenefitsandEligibilityExplained thesame thingmultiple timesin a callHad adenialregardingNPIPosted agreeting inthe team'schat.Helped ateammateDrankwaterduringyour shiftAnother411 cameout todayDroppedcallCall over50minuteslongGot to enjoyAlison'squote of thedayStretchedduringbreakProvidercalls aboutclaimstatusProviderasks forfaxnumberProv wastransferredto wrongdeptCallresolvedwithoutescalationSystemmovessuperslowGot acomplimentfrom acallerHad toplacecaller onhold twiceHad torestartcomputerDearAirViewed aduplicateclaim onfileUsed your'clam voice'whilescreaminginsideTook yourbreak ontimeHave ameetingthis weekExplainedBenefitsandEligibilityExplained thesame thingmultiple timesin a callHad adenialregardingNPIPosted agreeting inthe team'schat.Helped ateammateDrankwaterduringyour shiftAnother411 cameout todayDroppedcallCall over50minuteslongGot to enjoyAlison'squote of thedayStretchedduringbreakProvidercalls aboutclaimstatusProviderasks forfaxnumber

Wednesday Masterminds Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Prov was transferred to wrong dept
  2. Call resolved without escalation
  3. System moves super slow
  4. Got a compliment from a caller
  5. Had to place caller on hold twice
  6. Had to restart computer
  7. Dear Air
  8. Viewed a duplicate claim on file
  9. Used your 'clam voice' while screaming inside
  10. Took your break on time
  11. Have a meeting this week
  12. Explained Benefits and Eligibility
  13. Explained the same thing multiple times in a call
  14. Had a denial regarding NPI
  15. Posted a greeting in the team's chat.
  16. Helped a teammate
  17. Drank water during your shift
  18. Another 411 came out today
  19. Dropped call
  20. Call over 50 minutes long
  21. Got to enjoy Alison's quote of the day
  22. Stretched during break
  23. Provider calls about claim status
  24. Provider asks for fax number