Another411 cameout todayHave ameetingthis weekDearAirDroppedcallStretchedduringbreakHad toplacecaller onhold twiceGot acomplimentfrom acallerGot to enjoyAlison'squote of thedayViewed aduplicateclaim onfileProv wastransferredto wrongdeptCallresolvedwithoutescalationHelped ateammateProviderasks forfaxnumberTook yourbreak ontimeUsed your'clam voice'whilescreaminginsideCall over50minuteslongDrankwaterduringyour shiftExplainedBenefitsandEligibilityExplained thesame thingmultiple timesin a callProvidercalls aboutclaimstatusPosted agreeting inthe team'schat.SystemmovessuperslowHad torestartcomputerHad adenialregardingNPIAnother411 cameout todayHave ameetingthis weekDearAirDroppedcallStretchedduringbreakHad toplacecaller onhold twiceGot acomplimentfrom acallerGot to enjoyAlison'squote of thedayViewed aduplicateclaim onfileProv wastransferredto wrongdeptCallresolvedwithoutescalationHelped ateammateProviderasks forfaxnumberTook yourbreak ontimeUsed your'clam voice'whilescreaminginsideCall over50minuteslongDrankwaterduringyour shiftExplainedBenefitsandEligibilityExplained thesame thingmultiple timesin a callProvidercalls aboutclaimstatusPosted agreeting inthe team'schat.SystemmovessuperslowHad torestartcomputerHad adenialregardingNPI

Wednesday Masterminds Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Another 411 came out today
  2. Have a meeting this week
  3. Dear Air
  4. Dropped call
  5. Stretched during break
  6. Had to place caller on hold twice
  7. Got a compliment from a caller
  8. Got to enjoy Alison's quote of the day
  9. Viewed a duplicate claim on file
  10. Prov was transferred to wrong dept
  11. Call resolved without escalation
  12. Helped a teammate
  13. Provider asks for fax number
  14. Took your break on time
  15. Used your 'clam voice' while screaming inside
  16. Call over 50 minutes long
  17. Drank water during your shift
  18. Explained Benefits and Eligibility
  19. Explained the same thing multiple times in a call
  20. Provider calls about claim status
  21. Posted a greeting in the team's chat.
  22. System moves super slow
  23. Had to restart computer
  24. Had a denial regarding NPI