Got to enjoyAlison'squote of thedayExplained thesame thingmultiple timesin a callProv wastransferredto wrongdeptPosted agreeting inthe team'schat.Had torestartcomputerDearAirProviderasks forfaxnumberProvidercalls aboutclaimstatusCallresolvedwithoutescalationHad adenialregardingNPIDroppedcallStretchedduringbreakDrankwaterduringyour shiftSystemmovessuperslowUsed your'clam voice'whilescreaminginsideTook yourbreak ontimeViewed aduplicateclaim onfileGot acomplimentfrom acallerHad toplacecaller onhold twiceHelped ateammateAnother411 cameout todayCall over50minuteslongExplainedBenefitsandEligibilityHave ameetingthis weekGot to enjoyAlison'squote of thedayExplained thesame thingmultiple timesin a callProv wastransferredto wrongdeptPosted agreeting inthe team'schat.Had torestartcomputerDearAirProviderasks forfaxnumberProvidercalls aboutclaimstatusCallresolvedwithoutescalationHad adenialregardingNPIDroppedcallStretchedduringbreakDrankwaterduringyour shiftSystemmovessuperslowUsed your'clam voice'whilescreaminginsideTook yourbreak ontimeViewed aduplicateclaim onfileGot acomplimentfrom acallerHad toplacecaller onhold twiceHelped ateammateAnother411 cameout todayCall over50minuteslongExplainedBenefitsandEligibilityHave ameetingthis week

Wednesday Masterminds Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got to enjoy Alison's quote of the day
  2. Explained the same thing multiple times in a call
  3. Prov was transferred to wrong dept
  4. Posted a greeting in the team's chat.
  5. Had to restart computer
  6. Dear Air
  7. Provider asks for fax number
  8. Provider calls about claim status
  9. Call resolved without escalation
  10. Had a denial regarding NPI
  11. Dropped call
  12. Stretched during break
  13. Drank water during your shift
  14. System moves super slow
  15. Used your 'clam voice' while screaming inside
  16. Took your break on time
  17. Viewed a duplicate claim on file
  18. Got a compliment from a caller
  19. Had to place caller on hold twice
  20. Helped a teammate
  21. Another 411 came out today
  22. Call over 50 minutes long
  23. Explained Benefits and Eligibility
  24. Have a meeting this week