PT Medical IT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. having to explain something in basic call-flow
2. Didn't read the email (just called the number)
3. Calling from wrong state (same portal)
4. Providers office provided misinformation
5. Minor Billing
6. voice in the background answering
7. Transfer call to proper department
8. Proxy request not working
9. pt does not know how to use own phone
10. Calling for bloodwork
11. Employee called for work related issue
12. I was on hold 20 minutes!! (no you were not)
13. 'Time frame'
14. I don't have an account (password reset needed)
15. calling back
16. Calling back for closed ticket
17. Escalate ticket
18. I'm so happy to speak to a human!
19. Called the wrong department
20. Where are you from?
21. I work for the organization
22. 10+ calls in the first 2 hours
23. Speak epanish?
24. Someone calling out without enough hours