ProxyrequestnotworkingCalled thewrongdepartmentTransfercall toproperdepartmentEscalateticket10+ callsin the first2 hoursvoice in thebackgroundansweringMinorBillingI'm sohappy tospeak to ahuman!I was onhold 20minutes!!(no you werenot)Calling forbloodworkI don't havean account(passwordresetneeded)pt does notknow howto use ownphone'Timeframe'Speakepanish?Calling fromwrong state(sameportal)Callingback forclosedtickethaving toexplainsomething inbasic call-flowEmployeecalled forwork relatedissueProvidersoffice providedmisinformationcallingbackDidn't readthe email(just calledthe number)I work fortheorganizationWhereare youfrom?Someonecalling outwithoutenoughhoursProxyrequestnotworkingCalled thewrongdepartmentTransfercall toproperdepartmentEscalateticket10+ callsin the first2 hoursvoice in thebackgroundansweringMinorBillingI'm sohappy tospeak to ahuman!I was onhold 20minutes!!(no you werenot)Calling forbloodworkI don't havean account(passwordresetneeded)pt does notknow howto use ownphone'Timeframe'Speakepanish?Calling fromwrong state(sameportal)Callingback forclosedtickethaving toexplainsomething inbasic call-flowEmployeecalled forwork relatedissueProvidersoffice providedmisinformationcallingbackDidn't readthe email(just calledthe number)I work fortheorganizationWhereare youfrom?Someonecalling outwithoutenoughhours

PT Medical IT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Proxy request not working
  2. Called the wrong department
  3. Transfer call to proper department
  4. Escalate ticket
  5. 10+ calls in the first 2 hours
  6. voice in the background answering
  7. Minor Billing
  8. I'm so happy to speak to a human!
  9. I was on hold 20 minutes!! (no you were not)
  10. Calling for bloodwork
  11. I don't have an account (password reset needed)
  12. pt does not know how to use own phone
  13. 'Time frame'
  14. Speak epanish?
  15. Calling from wrong state (same portal)
  16. Calling back for closed ticket
  17. having to explain something in basic call-flow
  18. Employee called for work related issue
  19. Providers office provided misinformation
  20. calling back
  21. Didn't read the email (just called the number)
  22. I work for the organization
  23. Where are you from?
  24. Someone calling out without enough hours