PT Medical IT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. voice in the background answering
2. 10+ calls in the first 2 hours
3. having to explain something in basic call-flow
4. Someone calling out without enough hours
5. I'm so happy to speak to a human!
6. pt does not know how to use own phone
7. calling back
8. Where are you from?
9. I don't have an account (password reset needed)
10. Calling for bloodwork
11. Calling back for closed ticket
12. Didn't read the email (just called the number)
13. Proxy request not working
14. Escalate ticket
15. I work for the organization
16. Minor Billing
17. Calling from wrong state (same portal)
18. Providers office provided misinformation
19. Transfer call to proper department
20. 'Time frame'
21. Employee called for work related issue
22. Speak epanish?
23. Called the wrong department
24. I was on hold 20 minutes!! (no you were not)