PT Medical IT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I work for the organization
2. I don't have an account (password reset needed)
3. Calling back for closed ticket
4. calling back
5. Called the wrong department
6. Employee called for work related issue
7. Where are you from?
8. Providers office provided misinformation
9. voice in the background answering
10. Didn't read the email (just called the number)
11. I was on hold 20 minutes!! (no you were not)
12. pt does not know how to use own phone
13. Speak epanish?
14. Calling for bloodwork
15. Minor Billing
16. I'm so happy to speak to a human!
17. Calling from wrong state (same portal)
18. 'Time frame'
19. 10+ calls in the first 2 hours
20. Proxy request not working
21. having to explain something in basic call-flow
22. Someone calling out without enough hours
23. Transfer call to proper department
24. Escalate ticket