callingback10+ callsin the first2 hoursWhereare youfrom?Providersoffice providedmisinformationEmployeecalled forwork relatedissuevoice in thebackgroundansweringProxyrequestnotworkingEscalateticketSomeonecalling outwithoutenoughhoursCallingback forclosedticketMinorBillingI'm sohappy tospeak to ahuman!I was onhold 20minutes!!(no you werenot)'Timeframe'having toexplainsomething inbasic call-flowDidn't readthe email(just calledthe number)Calling fromwrong state(sameportal)I work fortheorganizationTransfercall toproperdepartmentSpeakepanish?Calling forbloodworkpt does notknow howto use ownphoneCalled thewrongdepartmentI don't havean account(passwordresetneeded)callingback10+ callsin the first2 hoursWhereare youfrom?Providersoffice providedmisinformationEmployeecalled forwork relatedissuevoice in thebackgroundansweringProxyrequestnotworkingEscalateticketSomeonecalling outwithoutenoughhoursCallingback forclosedticketMinorBillingI'm sohappy tospeak to ahuman!I was onhold 20minutes!!(no you werenot)'Timeframe'having toexplainsomething inbasic call-flowDidn't readthe email(just calledthe number)Calling fromwrong state(sameportal)I work fortheorganizationTransfercall toproperdepartmentSpeakepanish?Calling forbloodworkpt does notknow howto use ownphoneCalled thewrongdepartmentI don't havean account(passwordresetneeded)

PT Medical IT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. calling back
  2. 10+ calls in the first 2 hours
  3. Where are you from?
  4. Providers office provided misinformation
  5. Employee called for work related issue
  6. voice in the background answering
  7. Proxy request not working
  8. Escalate ticket
  9. Someone calling out without enough hours
  10. Calling back for closed ticket
  11. Minor Billing
  12. I'm so happy to speak to a human!
  13. I was on hold 20 minutes!! (no you were not)
  14. 'Time frame'
  15. having to explain something in basic call-flow
  16. Didn't read the email (just called the number)
  17. Calling from wrong state (same portal)
  18. I work for the organization
  19. Transfer call to proper department
  20. Speak epanish?
  21. Calling for bloodwork
  22. pt does not know how to use own phone
  23. Called the wrong department
  24. I don't have an account (password reset needed)