EscalateticketDidn't readthe email(just calledthe number)I work fortheorganizationSpeakepanish?'Timeframe'10+ callsin the first2 hoursTransfercall toproperdepartmentProxyrequestnotworkingWhereare youfrom?MinorBillingcallingbackCalled thewrongdepartmentSomeonecalling outwithoutenoughhoursCalling fromwrong state(sameportal)having toexplainsomething inbasic call-flowpt does notknow howto use ownphoneCalling forbloodworkProvidersoffice providedmisinformationI was onhold 20minutes!!(no you werenot)voice in thebackgroundansweringEmployeecalled forwork relatedissueI don't havean account(passwordresetneeded)Callingback forclosedticketI'm sohappy tospeak to ahuman!EscalateticketDidn't readthe email(just calledthe number)I work fortheorganizationSpeakepanish?'Timeframe'10+ callsin the first2 hoursTransfercall toproperdepartmentProxyrequestnotworkingWhereare youfrom?MinorBillingcallingbackCalled thewrongdepartmentSomeonecalling outwithoutenoughhoursCalling fromwrong state(sameportal)having toexplainsomething inbasic call-flowpt does notknow howto use ownphoneCalling forbloodworkProvidersoffice providedmisinformationI was onhold 20minutes!!(no you werenot)voice in thebackgroundansweringEmployeecalled forwork relatedissueI don't havean account(passwordresetneeded)Callingback forclosedticketI'm sohappy tospeak to ahuman!

PT Medical IT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalate ticket
  2. Didn't read the email (just called the number)
  3. I work for the organization
  4. Speak epanish?
  5. 'Time frame'
  6. 10+ calls in the first 2 hours
  7. Transfer call to proper department
  8. Proxy request not working
  9. Where are you from?
  10. Minor Billing
  11. calling back
  12. Called the wrong department
  13. Someone calling out without enough hours
  14. Calling from wrong state (same portal)
  15. having to explain something in basic call-flow
  16. pt does not know how to use own phone
  17. Calling for bloodwork
  18. Providers office provided misinformation
  19. I was on hold 20 minutes!! (no you were not)
  20. voice in the background answering
  21. Employee called for work related issue
  22. I don't have an account (password reset needed)
  23. Calling back for closed ticket
  24. I'm so happy to speak to a human!