PT Medical IT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I was on hold 20 minutes!! (no you were not)
2. Minor Billing
3. Proxy request not working
4. Speak epanish?
5. I'm so happy to speak to a human!
6. Transfer call to proper department
7. Calling back for closed ticket
8. Employee called for work related issue
9. Escalate ticket
10. voice in the background answering
11. 10+ calls in the first 2 hours
12. Calling for bloodwork
13. Where are you from?
14. pt does not know how to use own phone
15. Called the wrong department
16. Didn't read the email (just called the number)
17. 'Time frame'
18. I work for the organization
19. calling back
20. Someone calling out without enough hours
21. I don't have an account (password reset needed)
22. Providers office provided misinformation
23. Calling from wrong state (same portal)
24. having to explain something in basic call-flow