PT Medical IT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. having to explain something in basic call-flow
2. Minor Billing
3. Calling from wrong state (same portal)
4. 10+ calls in the first 2 hours
5. Proxy request not working
6. Didn't read the email (just called the number)
7. Calling back for closed ticket
8. pt does not know how to use own phone
9. Transfer call to proper department
10. Someone calling out without enough hours
11. voice in the background answering
12. I'm so happy to speak to a human!
13. Escalate ticket
14. I don't have an account (password reset needed)
15. I was on hold 20 minutes!! (no you were not)
16. Employee called for work related issue
17. Where are you from?
18. I work for the organization
19. calling back
20. Providers office provided misinformation
21. Calling for bloodwork
22. Called the wrong department
23. Speak epanish?
24. 'Time frame'