PT Medical IT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I was on hold 20 minutes!! (no you were not)
2. Didn't read the email (just called the number)
3. I don't have an account (password reset needed)
4. calling back
5. Calling back for closed ticket
6. Calling for bloodwork
7. Providers office provided misinformation
8. pt does not know how to use own phone
9. Escalate ticket
10. Proxy request not working
11. I work for the organization
12. 'Time frame'
13. Called the wrong department
14. having to explain something in basic call-flow
15. I'm so happy to speak to a human!
16. Transfer call to proper department
17. Where are you from?
18. Minor Billing
19. voice in the background answering
20. Calling from wrong state (same portal)
21. Speak epanish?
22. Someone calling out without enough hours
23. 10+ calls in the first 2 hours
24. Employee called for work related issue