PT Medical IT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Minor Billing
2. Didn't read the email (just called the number)
3. pt does not know how to use own phone
4. voice in the background answering
5. Escalate ticket
6. Calling for bloodwork
7. Someone calling out without enough hours
8. Transfer call to proper department
9. I work for the organization
10. Where are you from?
11. 10+ calls in the first 2 hours
12. Proxy request not working
13. Providers office provided misinformation
14. Employee called for work related issue
15. Calling from wrong state (same portal)
16. Calling back for closed ticket
17. I'm so happy to speak to a human!
18. I don't have an account (password reset needed)
19. having to explain something in basic call-flow
20. 'Time frame'
21. Called the wrong department
22. Speak epanish?
23. calling back
24. I was on hold 20 minutes!! (no you were not)