PT Medical IT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Minor Billing
2. Speak epanish?
3. Proxy request not working
4. I don't have an account (password reset needed)
5. Calling for bloodwork
6. Didn't read the email (just called the number)
7. Calling back for closed ticket
8. I work for the organization
9. Escalate ticket
10. voice in the background answering
11. I'm so happy to speak to a human!
12. I was on hold 20 minutes!! (no you were not)
13. pt does not know how to use own phone
14. Transfer call to proper department
15. Someone calling out without enough hours
16. Employee called for work related issue
17. 10+ calls in the first 2 hours
18. Called the wrong department
19. having to explain something in basic call-flow
20. calling back
21. 'Time frame'
22. Where are you from?
23. Calling from wrong state (same portal)
24. Providers office provided misinformation