"I hope Ihavehelpedyou today"I amsorry tohear that"Bear with mejust a fewmoments whileI look into otheroptions for you"Listening withEmpathy -Understanding theEntire Message -Enroll in LearningCatalog"GreatQuestion,I'll find thatout for you."Give ahighfive"My goal is tounderstand yoursituation and finda way forwardthat works forboth of us"MeetSLATell aJoke inchatWearYellow"What aresomequestionsyou stillhave"Listeningwith outinterruptingPositiveSelf-Talk"That isabsolutelyunderstandable"Answer aquestionin Chatreach out toa teammateforassistanceValidatingthe customeror specialistfeelings"What I amcurrentlydoing to helpyou is..."      Go/appreciatesmileAsk acoworkerabouttheir dayBalancingtoughnessandkindnessOwning thecall/case-start tofinish"Given whatyou've told me,perhaps wecould explorethese options:""I hope Ihavehelpedyou today"I amsorry tohear that"Bear with mejust a fewmoments whileI look into otheroptions for you"Listening withEmpathy -Understanding theEntire Message -Enroll in LearningCatalog"GreatQuestion,I'll find thatout for you."Give ahighfive"My goal is tounderstand yoursituation and finda way forwardthat works forboth of us"MeetSLATell aJoke inchatWearYellow"What aresomequestionsyou stillhave"Listeningwith outinterruptingPositiveSelf-Talk"That isabsolutelyunderstandable"Answer aquestionin Chatreach out toa teammateforassistanceValidatingthe customeror specialistfeelings"What I amcurrentlydoing to helpyou is..."      Go/appreciatesmileAsk acoworkerabouttheir dayBalancingtoughnessandkindnessOwning thecall/case-start tofinish"Given whatyou've told me,perhaps wecould explorethese options:"

Tuesday Customer Obsession - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I hope I have helped you today"
  2. I am sorry to hear that
  3. "Bear with me just a few moments while I look into other options for you"
  4. Listening with Empathy - Understanding the Entire Message - Enroll in Learning Catalog
  5. "Great Question, I'll find that out for you."
  6. Give a high five
  7. "My goal is to understand your situation and find a way forward that works for both of us"
  8. Meet SLA
  9. Tell a Joke in chat
  10. Wear Yellow
  11. "What are some questions you still have"
  12. Listening with out interrupting
  13. Positive Self-Talk
  14. "That is absolutely understandable"
  15. Answer a question in Chat
  16. reach out to a teammate for assistance
  17. Validating the customer or specialist feelings
  18. "What I am currently doing to help you is..."
  19. Go/appreciate
  20. smile
  21. Ask a coworker about their day
  22. Balancing toughness and kindness
  23. Owning the call/case-start to finish
  24. "Given what you've told me, perhaps we could explore these options:"