Answer aquestionin Chat"That isabsolutelyunderstandable"BalancingtoughnessandkindnessValidatingthe customeror specialistfeelings"Bear with mejust a fewmoments whileI look into otheroptions for you"I amsorry tohear that"Given whatyou've told me,perhaps wecould explorethese options:"MeetSLAGive ahighfivePositiveSelf-TalksmileWearYellowListeningwith outinterruptingreach out toa teammateforassistance"What aresomequestionsyou stillhave"Ask acoworkerabouttheir day"My goal is tounderstand yoursituation and finda way forwardthat works forboth of us""GreatQuestion,I'll find thatout for you."Owning thecall/case-start tofinish"What I amcurrentlydoing to helpyou is..."Tell aJoke inchat"I hope Ihavehelpedyou today"      Go/appreciateListening withEmpathy -Understanding theEntire Message -Enroll in LearningCatalogAnswer aquestionin Chat"That isabsolutelyunderstandable"BalancingtoughnessandkindnessValidatingthe customeror specialistfeelings"Bear with mejust a fewmoments whileI look into otheroptions for you"I amsorry tohear that"Given whatyou've told me,perhaps wecould explorethese options:"MeetSLAGive ahighfivePositiveSelf-TalksmileWearYellowListeningwith outinterruptingreach out toa teammateforassistance"What aresomequestionsyou stillhave"Ask acoworkerabouttheir day"My goal is tounderstand yoursituation and finda way forwardthat works forboth of us""GreatQuestion,I'll find thatout for you."Owning thecall/case-start tofinish"What I amcurrentlydoing to helpyou is..."Tell aJoke inchat"I hope Ihavehelpedyou today"      Go/appreciateListening withEmpathy -Understanding theEntire Message -Enroll in LearningCatalog

Tuesday Customer Obsession - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer a question in Chat
  2. "That is absolutely understandable"
  3. Balancing toughness and kindness
  4. Validating the customer or specialist feelings
  5. "Bear with me just a few moments while I look into other options for you"
  6. I am sorry to hear that
  7. "Given what you've told me, perhaps we could explore these options:"
  8. Meet SLA
  9. Give a high five
  10. Positive Self-Talk
  11. smile
  12. Wear Yellow
  13. Listening with out interrupting
  14. reach out to a teammate for assistance
  15. "What are some questions you still have"
  16. Ask a coworker about their day
  17. "My goal is to understand your situation and find a way forward that works for both of us"
  18. "Great Question, I'll find that out for you."
  19. Owning the call/case-start to finish
  20. "What I am currently doing to help you is..."
  21. Tell a Joke in chat
  22. "I hope I have helped you today"
  23. Go/appreciate
  24. Listening with Empathy - Understanding the Entire Message - Enroll in Learning Catalog