(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Shipped equipment
• Offer any self-help options to prevent a call-back
• Prevent a transfer to Customer Solutions
• Apply Customer Commitment Credit
Handled a difficult customer
Sent EHH related to the call
Walk customer though Activation Portal (per IRIS flow)
• Received a Kudos
Resolved XUMO call
• Resolved XUMO call
• Educate streaming APPs customer can get for FREE through this subscription
• Walk customer though Activation Portal (per IRIS flow)
• Programmed remote
• IRIS effectively used throughout entire call
Explained the value of our services (saved transfer)
• Provide a benefit with using our MySpectrum App
• Fixed input issue
• Handled a difficult customer
• Sent EHH related to the call
Prevent a transfer to Customer Solutions
Programmed remote
Upgraded/ downgrade customers services
• Educate customer on Known Issue
Enrolled customer into Voice ID
Fixed SAP/CC
Fixed input issue
• Fixed SAP/CC
Help customer create their MySpectrum App Login
Provide a benefit with using our MySpectrum App
IRIS effectively used throughout entire call
Successfully reviewed customers bill with them
Received a Kudos
• Scheduled an ETD and set expectations
• Successfully reviewed customers bill with them
Apply Customer Commitment Credit
Provide 3rd party contact information
• Explained the value of our services (saved transfer)
• Provide 3rd party contact information
Educate streaming APPs customer can get for FREE through this subscription
Offer any self-help options to prevent a call-back
