Walk customerthoughActivationPortal (perIRIS flow)Provide abenefit withusing ourMySpectrumAppPrevent atransfer toCustomerSolutions• Enrolledcustomerinto VoiceIDFixedinputissueHandleda difficultcustomerHelpcustomercreate theirMySpectrumApp Login• Fixedinputissue• Handleda difficultcustomer• FixedSAP/CCScheduledan ETD andsetexpectations• Offer anyself-helpoptions toprevent acall-backProgrammedremote•ProgrammedremoteEducatecustomeron KnownIssue• ShippedequipmentEnrolledcustomerinto VoiceIDSuccessfullyreviewedcustomersbill with them• Helpcustomercreate theirMySpectrumApp Login•Receiveda Kudos• ApplyCustomerCommitmentCreditSent EHHrelated tothe call• Scheduledan ETD andsetexpectationsReceiveda KudosIRISeffectivelyusedthroughoutentire callExplainedthe value ofour services(savedtransfer)• Educatestreaming APPscustomer canget for FREEthrough thissubscriptionProvide3rd partycontactinformationUpgraded/downgradecustomersservices• Explainedthe value ofour services(savedtransfer)ApplyCustomerCommitmentCredit• Provide3rd partycontactinformationFixedSAP/CCEducatestreaming APPscustomer canget for FREEthrough thissubscription• SentEHHrelated tothe call• Prevent atransfer toCustomerSolutions• IRISeffectivelyusedthroughoutentire call• Provide abenefit withusing ourMySpectrumApp•Successfullyreviewedcustomersbill with them• Upgraded/downgradecustomersservices• Walkcustomerthrough theMySpectrumAppResolvedXUMOcall• WalkcustomerthoughActivationPortal (per IRISflow)•ResolvedXUMOcallOffer anyself-helpoptions toprevent acall-backShippedequipment• Educatecustomeron KnownIssueWalkcustomerthrough theMySpectrumAppWalk customerthoughActivationPortal (perIRIS flow)Provide abenefit withusing ourMySpectrumAppPrevent atransfer toCustomerSolutions• Enrolledcustomerinto VoiceIDFixedinputissueHandleda difficultcustomerHelpcustomercreate theirMySpectrumApp Login• Fixedinputissue• Handleda difficultcustomer• FixedSAP/CCScheduledan ETD andsetexpectations• Offer anyself-helpoptions toprevent acall-backProgrammedremote•ProgrammedremoteEducatecustomeron KnownIssue• ShippedequipmentEnrolledcustomerinto VoiceIDSuccessfullyreviewedcustomersbill with them• Helpcustomercreate theirMySpectrumApp Login•Receiveda Kudos• ApplyCustomerCommitmentCreditSent EHHrelated tothe call• Scheduledan ETD andsetexpectationsReceiveda KudosIRISeffectivelyusedthroughoutentire callExplainedthe value ofour services(savedtransfer)• Educatestreaming APPscustomer canget for FREEthrough thissubscriptionProvide3rd partycontactinformationUpgraded/downgradecustomersservices• Explainedthe value ofour services(savedtransfer)ApplyCustomerCommitmentCredit• Provide3rd partycontactinformationFixedSAP/CCEducatestreaming APPscustomer canget for FREEthrough thissubscription• SentEHHrelated tothe call• Prevent atransfer toCustomerSolutions• IRISeffectivelyusedthroughoutentire call• Provide abenefit withusing ourMySpectrumApp•Successfullyreviewedcustomersbill with them• Upgraded/downgradecustomersservices• Walkcustomerthrough theMySpectrumAppResolvedXUMOcall• WalkcustomerthoughActivationPortal (per IRISflow)•ResolvedXUMOcallOffer anyself-helpoptions toprevent acall-backShippedequipment• Educatecustomeron KnownIssueWalkcustomerthrough theMySpectrumApp

Spectrum Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk customer though Activation Portal (per IRIS flow)
  2. Provide a benefit with using our MySpectrum App
  3. Prevent a transfer to Customer Solutions
  4. • Enrolled customer into Voice ID
  5. Fixed input issue
  6. Handled a difficult customer
  7. Help customer create their MySpectrum App Login
  8. • Fixed input issue
  9. • Handled a difficult customer
  10. • Fixed SAP/CC
  11. Scheduled an ETD and set expectations
  12. • Offer any self-help options to prevent a call-back
  13. Programmed remote
  14. • Programmed remote
  15. Educate customer on Known Issue
  16. • Shipped equipment
  17. Enrolled customer into Voice ID
  18. Successfully reviewed customers bill with them
  19. • Help customer create their MySpectrum App Login
  20. • Received a Kudos
  21. • Apply Customer Commitment Credit
  22. Sent EHH related to the call
  23. • Scheduled an ETD and set expectations
  24. Received a Kudos
  25. IRIS effectively used throughout entire call
  26. Explained the value of our services (saved transfer)
  27. • Educate streaming APPs customer can get for FREE through this subscription
  28. Provide 3rd party contact information
  29. Upgraded/ downgrade customers services
  30. • Explained the value of our services (saved transfer)
  31. Apply Customer Commitment Credit
  32. • Provide 3rd party contact information
  33. Fixed SAP/CC
  34. Educate streaming APPs customer can get for FREE through this subscription
  35. • Sent EHH related to the call
  36. • Prevent a transfer to Customer Solutions
  37. • IRIS effectively used throughout entire call
  38. • Provide a benefit with using our MySpectrum App
  39. • Successfully reviewed customers bill with them
  40. • Upgraded/ downgrade customers services
  41. • Walk customer through the MySpectrum App
  42. Resolved XUMO call
  43. • Walk customer though Activation Portal (per IRIS flow)
  44. • Resolved XUMO call
  45. Offer any self-help options to prevent a call-back
  46. Shipped equipment
  47. • Educate customer on Known Issue
  48. Walk customer through the MySpectrum App