IRISeffectivelyusedthroughoutentire call•Successfullyreviewedcustomersbill with themFixedinputissue• Helpcustomercreate theirMySpectrumApp LoginApplyCustomerCommitmentCredit•ProgrammedremoteSent EHHrelated tothe call• Enrolledcustomerinto VoiceID• WalkcustomerthoughActivationPortal (per IRISflow)Walkcustomerthrough theMySpectrumAppHandleda difficultcustomerProvide3rd partycontactinformationShippedequipmentPrevent atransfer toCustomerSolutions• Educatecustomeron KnownIssue• FixedinputissueSuccessfullyreviewedcustomersbill with themWalk customerthoughActivationPortal (perIRIS flow)• IRISeffectivelyusedthroughoutentire callFixedSAP/CC• Scheduledan ETD andsetexpectations• ApplyCustomerCommitmentCreditOffer anyself-helpoptions toprevent acall-backProgrammedremoteEducatecustomeron KnownIssue• ShippedequipmentUpgraded/downgradecustomersservicesExplainedthe value ofour services(savedtransfer)• Offer anyself-helpoptions toprevent acall-back• Handleda difficultcustomer•Receiveda Kudos• Explainedthe value ofour services(savedtransfer)• Provide3rd partycontactinformationProvide abenefit withusing ourMySpectrumApp• Provide abenefit withusing ourMySpectrumAppScheduledan ETD andsetexpectationsHelpcustomercreate theirMySpectrumApp Login•ResolvedXUMOcall• SentEHHrelated tothe call• Educatestreaming APPscustomer canget for FREEthrough thissubscriptionEnrolledcustomerinto VoiceIDResolvedXUMOcall• FixedSAP/CC• Prevent atransfer toCustomerSolutions• Upgraded/downgradecustomersservicesReceiveda KudosEducatestreaming APPscustomer canget for FREEthrough thissubscription• Walkcustomerthrough theMySpectrumAppIRISeffectivelyusedthroughoutentire call•Successfullyreviewedcustomersbill with themFixedinputissue• Helpcustomercreate theirMySpectrumApp LoginApplyCustomerCommitmentCredit•ProgrammedremoteSent EHHrelated tothe call• Enrolledcustomerinto VoiceID• WalkcustomerthoughActivationPortal (per IRISflow)Walkcustomerthrough theMySpectrumAppHandleda difficultcustomerProvide3rd partycontactinformationShippedequipmentPrevent atransfer toCustomerSolutions• Educatecustomeron KnownIssue• FixedinputissueSuccessfullyreviewedcustomersbill with themWalk customerthoughActivationPortal (perIRIS flow)• IRISeffectivelyusedthroughoutentire callFixedSAP/CC• Scheduledan ETD andsetexpectations• ApplyCustomerCommitmentCreditOffer anyself-helpoptions toprevent acall-backProgrammedremoteEducatecustomeron KnownIssue• ShippedequipmentUpgraded/downgradecustomersservicesExplainedthe value ofour services(savedtransfer)• Offer anyself-helpoptions toprevent acall-back• Handleda difficultcustomer•Receiveda Kudos• Explainedthe value ofour services(savedtransfer)• Provide3rd partycontactinformationProvide abenefit withusing ourMySpectrumApp• Provide abenefit withusing ourMySpectrumAppScheduledan ETD andsetexpectationsHelpcustomercreate theirMySpectrumApp Login•ResolvedXUMOcall• SentEHHrelated tothe call• Educatestreaming APPscustomer canget for FREEthrough thissubscriptionEnrolledcustomerinto VoiceIDResolvedXUMOcall• FixedSAP/CC• Prevent atransfer toCustomerSolutions• Upgraded/downgradecustomersservicesReceiveda KudosEducatestreaming APPscustomer canget for FREEthrough thissubscription• Walkcustomerthrough theMySpectrumApp

Spectrum Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. IRIS effectively used throughout entire call
  2. • Successfully reviewed customers bill with them
  3. Fixed input issue
  4. • Help customer create their MySpectrum App Login
  5. Apply Customer Commitment Credit
  6. • Programmed remote
  7. Sent EHH related to the call
  8. • Enrolled customer into Voice ID
  9. • Walk customer though Activation Portal (per IRIS flow)
  10. Walk customer through the MySpectrum App
  11. Handled a difficult customer
  12. Provide 3rd party contact information
  13. Shipped equipment
  14. Prevent a transfer to Customer Solutions
  15. • Educate customer on Known Issue
  16. • Fixed input issue
  17. Successfully reviewed customers bill with them
  18. Walk customer though Activation Portal (per IRIS flow)
  19. • IRIS effectively used throughout entire call
  20. Fixed SAP/CC
  21. • Scheduled an ETD and set expectations
  22. • Apply Customer Commitment Credit
  23. Offer any self-help options to prevent a call-back
  24. Programmed remote
  25. Educate customer on Known Issue
  26. • Shipped equipment
  27. Upgraded/ downgrade customers services
  28. Explained the value of our services (saved transfer)
  29. • Offer any self-help options to prevent a call-back
  30. • Handled a difficult customer
  31. • Received a Kudos
  32. • Explained the value of our services (saved transfer)
  33. • Provide 3rd party contact information
  34. Provide a benefit with using our MySpectrum App
  35. • Provide a benefit with using our MySpectrum App
  36. Scheduled an ETD and set expectations
  37. Help customer create their MySpectrum App Login
  38. • Resolved XUMO call
  39. • Sent EHH related to the call
  40. • Educate streaming APPs customer can get for FREE through this subscription
  41. Enrolled customer into Voice ID
  42. Resolved XUMO call
  43. • Fixed SAP/CC
  44. • Prevent a transfer to Customer Solutions
  45. • Upgraded/ downgrade customers services
  46. Received a Kudos
  47. Educate streaming APPs customer can get for FREE through this subscription
  48. • Walk customer through the MySpectrum App