•Receiveda Kudos• WalkcustomerthoughActivationPortal (per IRISflow)• FixedSAP/CC• Offer anyself-helpoptions toprevent acall-backScheduledan ETD andsetexpectations• Enrolledcustomerinto VoiceIDIRISeffectivelyusedthroughoutentire callFixedinputissue• Educatecustomeron KnownIssueHandleda difficultcustomerProvide abenefit withusing ourMySpectrumAppProvide3rd partycontactinformation• Explainedthe value ofour services(savedtransfer)•Successfullyreviewedcustomersbill with them• Handleda difficultcustomerShippedequipment• Fixedinputissue•ResolvedXUMOcallUpgraded/downgradecustomersservices• Scheduledan ETD andsetexpectationsExplainedthe value ofour services(savedtransfer)ApplyCustomerCommitmentCreditProgrammedremoteResolvedXUMOcallSent EHHrelated tothe call• SentEHHrelated tothe callPrevent atransfer toCustomerSolutionsOffer anyself-helpoptions toprevent acall-back• Provide abenefit withusing ourMySpectrumAppEducatestreaming APPscustomer canget for FREEthrough thissubscription• Walkcustomerthrough theMySpectrumAppWalkcustomerthrough theMySpectrumApp• Prevent atransfer toCustomerSolutionsWalk customerthoughActivationPortal (perIRIS flow)FixedSAP/CCSuccessfullyreviewedcustomersbill with them•ProgrammedremoteEducatecustomeron KnownIssueHelpcustomercreate theirMySpectrumApp Login• Helpcustomercreate theirMySpectrumApp Login• IRISeffectivelyusedthroughoutentire call• Upgraded/downgradecustomersservicesEnrolledcustomerinto VoiceID• ApplyCustomerCommitmentCredit• Provide3rd partycontactinformation• Educatestreaming APPscustomer canget for FREEthrough thissubscription• ShippedequipmentReceiveda Kudos•Receiveda Kudos• WalkcustomerthoughActivationPortal (per IRISflow)• FixedSAP/CC• Offer anyself-helpoptions toprevent acall-backScheduledan ETD andsetexpectations• Enrolledcustomerinto VoiceIDIRISeffectivelyusedthroughoutentire callFixedinputissue• Educatecustomeron KnownIssueHandleda difficultcustomerProvide abenefit withusing ourMySpectrumAppProvide3rd partycontactinformation• Explainedthe value ofour services(savedtransfer)•Successfullyreviewedcustomersbill with them• Handleda difficultcustomerShippedequipment• Fixedinputissue•ResolvedXUMOcallUpgraded/downgradecustomersservices• Scheduledan ETD andsetexpectationsExplainedthe value ofour services(savedtransfer)ApplyCustomerCommitmentCreditProgrammedremoteResolvedXUMOcallSent EHHrelated tothe call• SentEHHrelated tothe callPrevent atransfer toCustomerSolutionsOffer anyself-helpoptions toprevent acall-back• Provide abenefit withusing ourMySpectrumAppEducatestreaming APPscustomer canget for FREEthrough thissubscription• Walkcustomerthrough theMySpectrumAppWalkcustomerthrough theMySpectrumApp• Prevent atransfer toCustomerSolutionsWalk customerthoughActivationPortal (perIRIS flow)FixedSAP/CCSuccessfullyreviewedcustomersbill with them•ProgrammedremoteEducatecustomeron KnownIssueHelpcustomercreate theirMySpectrumApp Login• Helpcustomercreate theirMySpectrumApp Login• IRISeffectivelyusedthroughoutentire call• Upgraded/downgradecustomersservicesEnrolledcustomerinto VoiceID• ApplyCustomerCommitmentCredit• Provide3rd partycontactinformation• Educatestreaming APPscustomer canget for FREEthrough thissubscription• ShippedequipmentReceiveda Kudos

Spectrum Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. • Received a Kudos
  2. • Walk customer though Activation Portal (per IRIS flow)
  3. • Fixed SAP/CC
  4. • Offer any self-help options to prevent a call-back
  5. Scheduled an ETD and set expectations
  6. • Enrolled customer into Voice ID
  7. IRIS effectively used throughout entire call
  8. Fixed input issue
  9. • Educate customer on Known Issue
  10. Handled a difficult customer
  11. Provide a benefit with using our MySpectrum App
  12. Provide 3rd party contact information
  13. • Explained the value of our services (saved transfer)
  14. • Successfully reviewed customers bill with them
  15. • Handled a difficult customer
  16. Shipped equipment
  17. • Fixed input issue
  18. • Resolved XUMO call
  19. Upgraded/ downgrade customers services
  20. • Scheduled an ETD and set expectations
  21. Explained the value of our services (saved transfer)
  22. Apply Customer Commitment Credit
  23. Programmed remote
  24. Resolved XUMO call
  25. Sent EHH related to the call
  26. • Sent EHH related to the call
  27. Prevent a transfer to Customer Solutions
  28. Offer any self-help options to prevent a call-back
  29. • Provide a benefit with using our MySpectrum App
  30. Educate streaming APPs customer can get for FREE through this subscription
  31. • Walk customer through the MySpectrum App
  32. Walk customer through the MySpectrum App
  33. • Prevent a transfer to Customer Solutions
  34. Walk customer though Activation Portal (per IRIS flow)
  35. Fixed SAP/CC
  36. Successfully reviewed customers bill with them
  37. • Programmed remote
  38. Educate customer on Known Issue
  39. Help customer create their MySpectrum App Login
  40. • Help customer create their MySpectrum App Login
  41. • IRIS effectively used throughout entire call
  42. • Upgraded/ downgrade customers services
  43. Enrolled customer into Voice ID
  44. • Apply Customer Commitment Credit
  45. • Provide 3rd party contact information
  46. • Educate streaming APPs customer can get for FREE through this subscription
  47. • Shipped equipment
  48. Received a Kudos