• SentEHHrelated tothe call• Walkcustomerthrough theMySpectrumApp• Prevent atransfer toCustomerSolutionsWalk customerthoughActivationPortal (perIRIS flow)• Provide abenefit withusing ourMySpectrumAppHelpcustomercreate theirMySpectrumApp Login• Upgraded/downgradecustomersservicesSuccessfullyreviewedcustomersbill with them• Offer anyself-helpoptions toprevent acall-back• Provide3rd partycontactinformationIRISeffectivelyusedthroughoutentire call• Helpcustomercreate theirMySpectrumApp LoginEnrolledcustomerinto VoiceIDApplyCustomerCommitmentCredit• WalkcustomerthoughActivationPortal (per IRISflow)• IRISeffectivelyusedthroughoutentire callEducatestreaming APPscustomer canget for FREEthrough thissubscription• Educatestreaming APPscustomer canget for FREEthrough thissubscriptionScheduledan ETD andsetexpectationsProvide abenefit withusing ourMySpectrumAppProgrammedremote• Enrolledcustomerinto VoiceIDHandleda difficultcustomerFixedinputissue• Fixedinputissue• Scheduledan ETD andsetexpectationsOffer anyself-helpoptions toprevent acall-backUpgraded/downgradecustomersservicesFixedSAP/CCWalkcustomerthrough theMySpectrumApp• Handleda difficultcustomer•Programmedremote• ShippedequipmentEducatecustomeron KnownIssueShippedequipment•Successfullyreviewedcustomersbill with themReceiveda Kudos• ApplyCustomerCommitmentCreditSent EHHrelated tothe call•Receiveda KudosPrevent atransfer toCustomerSolutions• FixedSAP/CC•ResolvedXUMOcallProvide3rd partycontactinformationExplainedthe value ofour services(savedtransfer)ResolvedXUMOcall• Educatecustomeron KnownIssue• Explainedthe value ofour services(savedtransfer)• SentEHHrelated tothe call• Walkcustomerthrough theMySpectrumApp• Prevent atransfer toCustomerSolutionsWalk customerthoughActivationPortal (perIRIS flow)• Provide abenefit withusing ourMySpectrumAppHelpcustomercreate theirMySpectrumApp Login• Upgraded/downgradecustomersservicesSuccessfullyreviewedcustomersbill with them• Offer anyself-helpoptions toprevent acall-back• Provide3rd partycontactinformationIRISeffectivelyusedthroughoutentire call• Helpcustomercreate theirMySpectrumApp LoginEnrolledcustomerinto VoiceIDApplyCustomerCommitmentCredit• WalkcustomerthoughActivationPortal (per IRISflow)• IRISeffectivelyusedthroughoutentire callEducatestreaming APPscustomer canget for FREEthrough thissubscription• Educatestreaming APPscustomer canget for FREEthrough thissubscriptionScheduledan ETD andsetexpectationsProvide abenefit withusing ourMySpectrumAppProgrammedremote• Enrolledcustomerinto VoiceIDHandleda difficultcustomerFixedinputissue• Fixedinputissue• Scheduledan ETD andsetexpectationsOffer anyself-helpoptions toprevent acall-backUpgraded/downgradecustomersservicesFixedSAP/CCWalkcustomerthrough theMySpectrumApp• Handleda difficultcustomer•Programmedremote• ShippedequipmentEducatecustomeron KnownIssueShippedequipment•Successfullyreviewedcustomersbill with themReceiveda Kudos• ApplyCustomerCommitmentCreditSent EHHrelated tothe call•Receiveda KudosPrevent atransfer toCustomerSolutions• FixedSAP/CC•ResolvedXUMOcallProvide3rd partycontactinformationExplainedthe value ofour services(savedtransfer)ResolvedXUMOcall• Educatecustomeron KnownIssue• Explainedthe value ofour services(savedtransfer)

Spectrum Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. • Sent EHH related to the call
  2. • Walk customer through the MySpectrum App
  3. • Prevent a transfer to Customer Solutions
  4. Walk customer though Activation Portal (per IRIS flow)
  5. • Provide a benefit with using our MySpectrum App
  6. Help customer create their MySpectrum App Login
  7. • Upgraded/ downgrade customers services
  8. Successfully reviewed customers bill with them
  9. • Offer any self-help options to prevent a call-back
  10. • Provide 3rd party contact information
  11. IRIS effectively used throughout entire call
  12. • Help customer create their MySpectrum App Login
  13. Enrolled customer into Voice ID
  14. Apply Customer Commitment Credit
  15. • Walk customer though Activation Portal (per IRIS flow)
  16. • IRIS effectively used throughout entire call
  17. Educate streaming APPs customer can get for FREE through this subscription
  18. • Educate streaming APPs customer can get for FREE through this subscription
  19. Scheduled an ETD and set expectations
  20. Provide a benefit with using our MySpectrum App
  21. Programmed remote
  22. • Enrolled customer into Voice ID
  23. Handled a difficult customer
  24. Fixed input issue
  25. • Fixed input issue
  26. • Scheduled an ETD and set expectations
  27. Offer any self-help options to prevent a call-back
  28. Upgraded/ downgrade customers services
  29. Fixed SAP/CC
  30. Walk customer through the MySpectrum App
  31. • Handled a difficult customer
  32. • Programmed remote
  33. • Shipped equipment
  34. Educate customer on Known Issue
  35. Shipped equipment
  36. • Successfully reviewed customers bill with them
  37. Received a Kudos
  38. • Apply Customer Commitment Credit
  39. Sent EHH related to the call
  40. • Received a Kudos
  41. Prevent a transfer to Customer Solutions
  42. • Fixed SAP/CC
  43. • Resolved XUMO call
  44. Provide 3rd party contact information
  45. Explained the value of our services (saved transfer)
  46. Resolved XUMO call
  47. • Educate customer on Known Issue
  48. • Explained the value of our services (saved transfer)