• ShippedequipmentProgrammedremote• Upgraded/downgradecustomersservicesHelpcustomercreate theirMySpectrumApp Login• SentEHHrelated tothe callOffer anyself-helpoptions toprevent acall-back•ResolvedXUMOcallSuccessfullyreviewedcustomersbill with themEducatestreaming APPscustomer canget for FREEthrough thissubscription• Walkcustomerthrough theMySpectrumAppEnrolledcustomerinto VoiceIDSent EHHrelated tothe callResolvedXUMOcall• Helpcustomercreate theirMySpectrumApp Login• Provide abenefit withusing ourMySpectrumApp• ApplyCustomerCommitmentCreditWalkcustomerthrough theMySpectrumAppProvide3rd partycontactinformation•Programmedremote• Prevent atransfer toCustomerSolutions• FixedSAP/CCExplainedthe value ofour services(savedtransfer)• Explainedthe value ofour services(savedtransfer)FixedSAP/CC• WalkcustomerthoughActivationPortal (per IRISflow)• Offer anyself-helpoptions toprevent acall-back• Enrolledcustomerinto VoiceIDApplyCustomerCommitmentCreditHandleda difficultcustomer• IRISeffectivelyusedthroughoutentire callEducatecustomeron KnownIssuePrevent atransfer toCustomerSolutionsFixedinputissue• Provide3rd partycontactinformationWalk customerthoughActivationPortal (perIRIS flow)Scheduledan ETD andsetexpectationsProvide abenefit withusing ourMySpectrumApp•Receiveda KudosShippedequipmentIRISeffectivelyusedthroughoutentire call• Handleda difficultcustomer• Educatecustomeron KnownIssue• Scheduledan ETD andsetexpectations•Successfullyreviewedcustomersbill with themUpgraded/downgradecustomersservices• FixedinputissueReceiveda Kudos• Educatestreaming APPscustomer canget for FREEthrough thissubscription• ShippedequipmentProgrammedremote• Upgraded/downgradecustomersservicesHelpcustomercreate theirMySpectrumApp Login• SentEHHrelated tothe callOffer anyself-helpoptions toprevent acall-back•ResolvedXUMOcallSuccessfullyreviewedcustomersbill with themEducatestreaming APPscustomer canget for FREEthrough thissubscription• Walkcustomerthrough theMySpectrumAppEnrolledcustomerinto VoiceIDSent EHHrelated tothe callResolvedXUMOcall• Helpcustomercreate theirMySpectrumApp Login• Provide abenefit withusing ourMySpectrumApp• ApplyCustomerCommitmentCreditWalkcustomerthrough theMySpectrumAppProvide3rd partycontactinformation•Programmedremote• Prevent atransfer toCustomerSolutions• FixedSAP/CCExplainedthe value ofour services(savedtransfer)• Explainedthe value ofour services(savedtransfer)FixedSAP/CC• WalkcustomerthoughActivationPortal (per IRISflow)• Offer anyself-helpoptions toprevent acall-back• Enrolledcustomerinto VoiceIDApplyCustomerCommitmentCreditHandleda difficultcustomer• IRISeffectivelyusedthroughoutentire callEducatecustomeron KnownIssuePrevent atransfer toCustomerSolutionsFixedinputissue• Provide3rd partycontactinformationWalk customerthoughActivationPortal (perIRIS flow)Scheduledan ETD andsetexpectationsProvide abenefit withusing ourMySpectrumApp•Receiveda KudosShippedequipmentIRISeffectivelyusedthroughoutentire call• Handleda difficultcustomer• Educatecustomeron KnownIssue• Scheduledan ETD andsetexpectations•Successfullyreviewedcustomersbill with themUpgraded/downgradecustomersservices• FixedinputissueReceiveda Kudos• Educatestreaming APPscustomer canget for FREEthrough thissubscription

Spectrum Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. • Shipped equipment
  2. Programmed remote
  3. • Upgraded/ downgrade customers services
  4. Help customer create their MySpectrum App Login
  5. • Sent EHH related to the call
  6. Offer any self-help options to prevent a call-back
  7. • Resolved XUMO call
  8. Successfully reviewed customers bill with them
  9. Educate streaming APPs customer can get for FREE through this subscription
  10. • Walk customer through the MySpectrum App
  11. Enrolled customer into Voice ID
  12. Sent EHH related to the call
  13. Resolved XUMO call
  14. • Help customer create their MySpectrum App Login
  15. • Provide a benefit with using our MySpectrum App
  16. • Apply Customer Commitment Credit
  17. Walk customer through the MySpectrum App
  18. Provide 3rd party contact information
  19. • Programmed remote
  20. • Prevent a transfer to Customer Solutions
  21. • Fixed SAP/CC
  22. Explained the value of our services (saved transfer)
  23. • Explained the value of our services (saved transfer)
  24. Fixed SAP/CC
  25. • Walk customer though Activation Portal (per IRIS flow)
  26. • Offer any self-help options to prevent a call-back
  27. • Enrolled customer into Voice ID
  28. Apply Customer Commitment Credit
  29. Handled a difficult customer
  30. • IRIS effectively used throughout entire call
  31. Educate customer on Known Issue
  32. Prevent a transfer to Customer Solutions
  33. Fixed input issue
  34. • Provide 3rd party contact information
  35. Walk customer though Activation Portal (per IRIS flow)
  36. Scheduled an ETD and set expectations
  37. Provide a benefit with using our MySpectrum App
  38. • Received a Kudos
  39. Shipped equipment
  40. IRIS effectively used throughout entire call
  41. • Handled a difficult customer
  42. • Educate customer on Known Issue
  43. • Scheduled an ETD and set expectations
  44. • Successfully reviewed customers bill with them
  45. Upgraded/ downgrade customers services
  46. • Fixed input issue
  47. Received a Kudos
  48. • Educate streaming APPs customer can get for FREE through this subscription