Handleda difficultcustomer• Handleda difficultcustomerWalkcustomerthrough theMySpectrumAppHelpcustomercreate theirMySpectrumApp Login• FixedinputissueReceiveda KudosProvide abenefit withusing ourMySpectrumApp• IRISeffectivelyusedthroughoutentire call• Helpcustomercreate theirMySpectrumApp Login•Programmedremote•ResolvedXUMOcallApplyCustomerCommitmentCredit• WalkcustomerthoughActivationPortal (per IRISflow)Sent EHHrelated tothe callEducatecustomeron KnownIssueProgrammedremoteEducatestreaming APPscustomer canget for FREEthrough thissubscription• Provide3rd partycontactinformation• ShippedequipmentFixedSAP/CC•Receiveda Kudos• SentEHHrelated tothe call• Upgraded/downgradecustomersservicesResolvedXUMOcall• Offer anyself-helpoptions toprevent acall-backOffer anyself-helpoptions toprevent acall-backPrevent atransfer toCustomerSolutions• Explainedthe value ofour services(savedtransfer)•Successfullyreviewedcustomersbill with them• Enrolledcustomerinto VoiceIDProvide3rd partycontactinformationExplainedthe value ofour services(savedtransfer)Enrolledcustomerinto VoiceID• FixedSAP/CCShippedequipmentScheduledan ETD andsetexpectations• Scheduledan ETD andsetexpectations• Educatecustomeron KnownIssueSuccessfullyreviewedcustomersbill with them• Provide abenefit withusing ourMySpectrumApp• Walkcustomerthrough theMySpectrumAppUpgraded/downgradecustomersservicesIRISeffectivelyusedthroughoutentire call• Prevent atransfer toCustomerSolutionsWalk customerthoughActivationPortal (perIRIS flow)Fixedinputissue• Educatestreaming APPscustomer canget for FREEthrough thissubscription• ApplyCustomerCommitmentCreditHandleda difficultcustomer• Handleda difficultcustomerWalkcustomerthrough theMySpectrumAppHelpcustomercreate theirMySpectrumApp Login• FixedinputissueReceiveda KudosProvide abenefit withusing ourMySpectrumApp• IRISeffectivelyusedthroughoutentire call• Helpcustomercreate theirMySpectrumApp Login•Programmedremote•ResolvedXUMOcallApplyCustomerCommitmentCredit• WalkcustomerthoughActivationPortal (per IRISflow)Sent EHHrelated tothe callEducatecustomeron KnownIssueProgrammedremoteEducatestreaming APPscustomer canget for FREEthrough thissubscription• Provide3rd partycontactinformation• ShippedequipmentFixedSAP/CC•Receiveda Kudos• SentEHHrelated tothe call• Upgraded/downgradecustomersservicesResolvedXUMOcall• Offer anyself-helpoptions toprevent acall-backOffer anyself-helpoptions toprevent acall-backPrevent atransfer toCustomerSolutions• Explainedthe value ofour services(savedtransfer)•Successfullyreviewedcustomersbill with them• Enrolledcustomerinto VoiceIDProvide3rd partycontactinformationExplainedthe value ofour services(savedtransfer)Enrolledcustomerinto VoiceID• FixedSAP/CCShippedequipmentScheduledan ETD andsetexpectations• Scheduledan ETD andsetexpectations• Educatecustomeron KnownIssueSuccessfullyreviewedcustomersbill with them• Provide abenefit withusing ourMySpectrumApp• Walkcustomerthrough theMySpectrumAppUpgraded/downgradecustomersservicesIRISeffectivelyusedthroughoutentire call• Prevent atransfer toCustomerSolutionsWalk customerthoughActivationPortal (perIRIS flow)Fixedinputissue• Educatestreaming APPscustomer canget for FREEthrough thissubscription• ApplyCustomerCommitmentCredit

Spectrum Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled a difficult customer
  2. • Handled a difficult customer
  3. Walk customer through the MySpectrum App
  4. Help customer create their MySpectrum App Login
  5. • Fixed input issue
  6. Received a Kudos
  7. Provide a benefit with using our MySpectrum App
  8. • IRIS effectively used throughout entire call
  9. • Help customer create their MySpectrum App Login
  10. • Programmed remote
  11. • Resolved XUMO call
  12. Apply Customer Commitment Credit
  13. • Walk customer though Activation Portal (per IRIS flow)
  14. Sent EHH related to the call
  15. Educate customer on Known Issue
  16. Programmed remote
  17. Educate streaming APPs customer can get for FREE through this subscription
  18. • Provide 3rd party contact information
  19. • Shipped equipment
  20. Fixed SAP/CC
  21. • Received a Kudos
  22. • Sent EHH related to the call
  23. • Upgraded/ downgrade customers services
  24. Resolved XUMO call
  25. • Offer any self-help options to prevent a call-back
  26. Offer any self-help options to prevent a call-back
  27. Prevent a transfer to Customer Solutions
  28. • Explained the value of our services (saved transfer)
  29. • Successfully reviewed customers bill with them
  30. • Enrolled customer into Voice ID
  31. Provide 3rd party contact information
  32. Explained the value of our services (saved transfer)
  33. Enrolled customer into Voice ID
  34. • Fixed SAP/CC
  35. Shipped equipment
  36. Scheduled an ETD and set expectations
  37. • Scheduled an ETD and set expectations
  38. • Educate customer on Known Issue
  39. Successfully reviewed customers bill with them
  40. • Provide a benefit with using our MySpectrum App
  41. • Walk customer through the MySpectrum App
  42. Upgraded/ downgrade customers services
  43. IRIS effectively used throughout entire call
  44. • Prevent a transfer to Customer Solutions
  45. Walk customer though Activation Portal (per IRIS flow)
  46. Fixed input issue
  47. • Educate streaming APPs customer can get for FREE through this subscription
  48. • Apply Customer Commitment Credit