• SentEHHrelated tothe call• Walkcustomerthrough theMySpectrumAppEducatestreaming APPscustomer canget for FREEthrough thissubscription• Helpcustomercreate theirMySpectrumApp Login• Prevent atransfer toCustomerSolutionsEducatecustomeron KnownIssueExplainedthe value ofour services(savedtransfer)Receiveda KudosFixedinputissueProvide abenefit withusing ourMySpectrumApp• Educatestreaming APPscustomer canget for FREEthrough thissubscription• Explainedthe value ofour services(savedtransfer)Enrolledcustomerinto VoiceID• WalkcustomerthoughActivationPortal (per IRISflow)ResolvedXUMOcall• ShippedequipmentOffer anyself-helpoptions toprevent acall-back• Educatecustomeron KnownIssueShippedequipment• Provide abenefit withusing ourMySpectrumAppIRISeffectivelyusedthroughoutentire callUpgraded/downgradecustomersservices• Offer anyself-helpoptions toprevent acall-backProgrammedremoteWalkcustomerthrough theMySpectrumAppHelpcustomercreate theirMySpectrumApp LoginSuccessfullyreviewedcustomersbill with them•Successfullyreviewedcustomersbill with themScheduledan ETD andsetexpectations• Provide3rd partycontactinformationSent EHHrelated tothe call• Handleda difficultcustomerApplyCustomerCommitmentCredit• IRISeffectivelyusedthroughoutentire call•Receiveda KudosFixedSAP/CC•Programmedremote• Fixedinputissue• Upgraded/downgradecustomersservicesPrevent atransfer toCustomerSolutions• Enrolledcustomerinto VoiceID• FixedSAP/CC• Scheduledan ETD andsetexpectations•ResolvedXUMOcall• ApplyCustomerCommitmentCreditProvide3rd partycontactinformationHandleda difficultcustomerWalk customerthoughActivationPortal (perIRIS flow)• SentEHHrelated tothe call• Walkcustomerthrough theMySpectrumAppEducatestreaming APPscustomer canget for FREEthrough thissubscription• Helpcustomercreate theirMySpectrumApp Login• Prevent atransfer toCustomerSolutionsEducatecustomeron KnownIssueExplainedthe value ofour services(savedtransfer)Receiveda KudosFixedinputissueProvide abenefit withusing ourMySpectrumApp• Educatestreaming APPscustomer canget for FREEthrough thissubscription• Explainedthe value ofour services(savedtransfer)Enrolledcustomerinto VoiceID• WalkcustomerthoughActivationPortal (per IRISflow)ResolvedXUMOcall• ShippedequipmentOffer anyself-helpoptions toprevent acall-back• Educatecustomeron KnownIssueShippedequipment• Provide abenefit withusing ourMySpectrumAppIRISeffectivelyusedthroughoutentire callUpgraded/downgradecustomersservices• Offer anyself-helpoptions toprevent acall-backProgrammedremoteWalkcustomerthrough theMySpectrumAppHelpcustomercreate theirMySpectrumApp LoginSuccessfullyreviewedcustomersbill with them•Successfullyreviewedcustomersbill with themScheduledan ETD andsetexpectations• Provide3rd partycontactinformationSent EHHrelated tothe call• Handleda difficultcustomerApplyCustomerCommitmentCredit• IRISeffectivelyusedthroughoutentire call•Receiveda KudosFixedSAP/CC•Programmedremote• Fixedinputissue• Upgraded/downgradecustomersservicesPrevent atransfer toCustomerSolutions• Enrolledcustomerinto VoiceID• FixedSAP/CC• Scheduledan ETD andsetexpectations•ResolvedXUMOcall• ApplyCustomerCommitmentCreditProvide3rd partycontactinformationHandleda difficultcustomerWalk customerthoughActivationPortal (perIRIS flow)

Spectrum Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. • Sent EHH related to the call
  2. • Walk customer through the MySpectrum App
  3. Educate streaming APPs customer can get for FREE through this subscription
  4. • Help customer create their MySpectrum App Login
  5. • Prevent a transfer to Customer Solutions
  6. Educate customer on Known Issue
  7. Explained the value of our services (saved transfer)
  8. Received a Kudos
  9. Fixed input issue
  10. Provide a benefit with using our MySpectrum App
  11. • Educate streaming APPs customer can get for FREE through this subscription
  12. • Explained the value of our services (saved transfer)
  13. Enrolled customer into Voice ID
  14. • Walk customer though Activation Portal (per IRIS flow)
  15. Resolved XUMO call
  16. • Shipped equipment
  17. Offer any self-help options to prevent a call-back
  18. • Educate customer on Known Issue
  19. Shipped equipment
  20. • Provide a benefit with using our MySpectrum App
  21. IRIS effectively used throughout entire call
  22. Upgraded/ downgrade customers services
  23. • Offer any self-help options to prevent a call-back
  24. Programmed remote
  25. Walk customer through the MySpectrum App
  26. Help customer create their MySpectrum App Login
  27. Successfully reviewed customers bill with them
  28. • Successfully reviewed customers bill with them
  29. Scheduled an ETD and set expectations
  30. • Provide 3rd party contact information
  31. Sent EHH related to the call
  32. • Handled a difficult customer
  33. Apply Customer Commitment Credit
  34. • IRIS effectively used throughout entire call
  35. • Received a Kudos
  36. Fixed SAP/CC
  37. • Programmed remote
  38. • Fixed input issue
  39. • Upgraded/ downgrade customers services
  40. Prevent a transfer to Customer Solutions
  41. • Enrolled customer into Voice ID
  42. • Fixed SAP/CC
  43. • Scheduled an ETD and set expectations
  44. • Resolved XUMO call
  45. • Apply Customer Commitment Credit
  46. Provide 3rd party contact information
  47. Handled a difficult customer
  48. Walk customer though Activation Portal (per IRIS flow)