• FixedSAP/CCSuccessfullyreviewedcustomersbill with themSent EHHrelated tothe call• Upgraded/downgradecustomersservicesScheduledan ETD andsetexpectationsReceiveda KudosProgrammedremoteProvide3rd partycontactinformationWalkcustomerthrough theMySpectrumAppHandleda difficultcustomer• Prevent atransfer toCustomerSolutions• Scheduledan ETD andsetexpectations• Educatestreaming APPscustomer canget for FREEthrough thissubscriptionEducatestreaming APPscustomer canget for FREEthrough thissubscription• WalkcustomerthoughActivationPortal (per IRISflow)• Enrolledcustomerinto VoiceID•ResolvedXUMOcall•Receiveda Kudos• Shippedequipment• Offer anyself-helpoptions toprevent acall-backHelpcustomercreate theirMySpectrumApp LoginEducatecustomeron KnownIssue• Provide3rd partycontactinformation• FixedinputissueWalk customerthoughActivationPortal (perIRIS flow)• SentEHHrelated tothe callPrevent atransfer toCustomerSolutionsResolvedXUMOcallEnrolledcustomerinto VoiceIDShippedequipment• IRISeffectivelyusedthroughoutentire callOffer anyself-helpoptions toprevent acall-back•Successfullyreviewedcustomersbill with them• Walkcustomerthrough theMySpectrumApp• Educatecustomeron KnownIssueUpgraded/downgradecustomersservicesProvide abenefit withusing ourMySpectrumApp• Explainedthe value ofour services(savedtransfer)ApplyCustomerCommitmentCredit• ApplyCustomerCommitmentCredit• Helpcustomercreate theirMySpectrumApp Login• Provide abenefit withusing ourMySpectrumAppExplainedthe value ofour services(savedtransfer)• Handleda difficultcustomerIRISeffectivelyusedthroughoutentire callFixedinputissue•ProgrammedremoteFixedSAP/CC• FixedSAP/CCSuccessfullyreviewedcustomersbill with themSent EHHrelated tothe call• Upgraded/downgradecustomersservicesScheduledan ETD andsetexpectationsReceiveda KudosProgrammedremoteProvide3rd partycontactinformationWalkcustomerthrough theMySpectrumAppHandleda difficultcustomer• Prevent atransfer toCustomerSolutions• Scheduledan ETD andsetexpectations• Educatestreaming APPscustomer canget for FREEthrough thissubscriptionEducatestreaming APPscustomer canget for FREEthrough thissubscription• WalkcustomerthoughActivationPortal (per IRISflow)• Enrolledcustomerinto VoiceID•ResolvedXUMOcall•Receiveda Kudos• Shippedequipment• Offer anyself-helpoptions toprevent acall-backHelpcustomercreate theirMySpectrumApp LoginEducatecustomeron KnownIssue• Provide3rd partycontactinformation• FixedinputissueWalk customerthoughActivationPortal (perIRIS flow)• SentEHHrelated tothe callPrevent atransfer toCustomerSolutionsResolvedXUMOcallEnrolledcustomerinto VoiceIDShippedequipment• IRISeffectivelyusedthroughoutentire callOffer anyself-helpoptions toprevent acall-back•Successfullyreviewedcustomersbill with them• Walkcustomerthrough theMySpectrumApp• Educatecustomeron KnownIssueUpgraded/downgradecustomersservicesProvide abenefit withusing ourMySpectrumApp• Explainedthe value ofour services(savedtransfer)ApplyCustomerCommitmentCredit• ApplyCustomerCommitmentCredit• Helpcustomercreate theirMySpectrumApp Login• Provide abenefit withusing ourMySpectrumAppExplainedthe value ofour services(savedtransfer)• Handleda difficultcustomerIRISeffectivelyusedthroughoutentire callFixedinputissue•ProgrammedremoteFixedSAP/CC

Spectrum Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. • Fixed SAP/CC
  2. Successfully reviewed customers bill with them
  3. Sent EHH related to the call
  4. • Upgraded/ downgrade customers services
  5. Scheduled an ETD and set expectations
  6. Received a Kudos
  7. Programmed remote
  8. Provide 3rd party contact information
  9. Walk customer through the MySpectrum App
  10. Handled a difficult customer
  11. • Prevent a transfer to Customer Solutions
  12. • Scheduled an ETD and set expectations
  13. • Educate streaming APPs customer can get for FREE through this subscription
  14. Educate streaming APPs customer can get for FREE through this subscription
  15. • Walk customer though Activation Portal (per IRIS flow)
  16. • Enrolled customer into Voice ID
  17. • Resolved XUMO call
  18. • Received a Kudos
  19. • Shipped equipment
  20. • Offer any self-help options to prevent a call-back
  21. Help customer create their MySpectrum App Login
  22. Educate customer on Known Issue
  23. • Provide 3rd party contact information
  24. • Fixed input issue
  25. Walk customer though Activation Portal (per IRIS flow)
  26. • Sent EHH related to the call
  27. Prevent a transfer to Customer Solutions
  28. Resolved XUMO call
  29. Enrolled customer into Voice ID
  30. Shipped equipment
  31. • IRIS effectively used throughout entire call
  32. Offer any self-help options to prevent a call-back
  33. • Successfully reviewed customers bill with them
  34. • Walk customer through the MySpectrum App
  35. • Educate customer on Known Issue
  36. Upgraded/ downgrade customers services
  37. Provide a benefit with using our MySpectrum App
  38. • Explained the value of our services (saved transfer)
  39. Apply Customer Commitment Credit
  40. • Apply Customer Commitment Credit
  41. • Help customer create their MySpectrum App Login
  42. • Provide a benefit with using our MySpectrum App
  43. Explained the value of our services (saved transfer)
  44. • Handled a difficult customer
  45. IRIS effectively used throughout entire call
  46. Fixed input issue
  47. • Programmed remote
  48. Fixed SAP/CC