• IRISeffectivelyusedthroughoutentire call• Upgraded/downgradecustomersservices• Educatestreaming APPscustomer canget for FREEthrough thissubscription• Enrolledcustomerinto VoiceID• WalkcustomerthoughActivationPortal (per IRISflow)•Receiveda Kudos• Educatecustomeron KnownIssue•ResolvedXUMOcallIRISeffectivelyusedthroughoutentire callEducatecustomeron KnownIssueProvide3rd partycontactinformationSuccessfullyreviewedcustomersbill with them• FixedinputissueScheduledan ETD andsetexpectations• Provide3rd partycontactinformation• Prevent atransfer toCustomerSolutionsResolvedXUMOcallEnrolledcustomerinto VoiceID• FixedSAP/CC• ApplyCustomerCommitmentCredit• SentEHHrelated tothe callUpgraded/downgradecustomersservices• Explainedthe value ofour services(savedtransfer)Handleda difficultcustomerFixedSAP/CC• Helpcustomercreate theirMySpectrumApp LoginPrevent atransfer toCustomerSolutions• Walkcustomerthrough theMySpectrumApp• Handleda difficultcustomerProvide abenefit withusing ourMySpectrumAppProgrammedremote•Successfullyreviewedcustomersbill with themReceiveda Kudos• Offer anyself-helpoptions toprevent acall-backWalk customerthoughActivationPortal (perIRIS flow)Educatestreaming APPscustomer canget for FREEthrough thissubscription•ProgrammedremoteWalkcustomerthrough theMySpectrumApp• Provide abenefit withusing ourMySpectrumAppOffer anyself-helpoptions toprevent acall-backExplainedthe value ofour services(savedtransfer)Helpcustomercreate theirMySpectrumApp Login• ShippedequipmentShippedequipment• Scheduledan ETD andsetexpectationsSent EHHrelated tothe callFixedinputissueApplyCustomerCommitmentCredit• IRISeffectivelyusedthroughoutentire call• Upgraded/downgradecustomersservices• Educatestreaming APPscustomer canget for FREEthrough thissubscription• Enrolledcustomerinto VoiceID• WalkcustomerthoughActivationPortal (per IRISflow)•Receiveda Kudos• Educatecustomeron KnownIssue•ResolvedXUMOcallIRISeffectivelyusedthroughoutentire callEducatecustomeron KnownIssueProvide3rd partycontactinformationSuccessfullyreviewedcustomersbill with them• FixedinputissueScheduledan ETD andsetexpectations• Provide3rd partycontactinformation• Prevent atransfer toCustomerSolutionsResolvedXUMOcallEnrolledcustomerinto VoiceID• FixedSAP/CC• ApplyCustomerCommitmentCredit• SentEHHrelated tothe callUpgraded/downgradecustomersservices• Explainedthe value ofour services(savedtransfer)Handleda difficultcustomerFixedSAP/CC• Helpcustomercreate theirMySpectrumApp LoginPrevent atransfer toCustomerSolutions• Walkcustomerthrough theMySpectrumApp• Handleda difficultcustomerProvide abenefit withusing ourMySpectrumAppProgrammedremote•Successfullyreviewedcustomersbill with themReceiveda Kudos• Offer anyself-helpoptions toprevent acall-backWalk customerthoughActivationPortal (perIRIS flow)Educatestreaming APPscustomer canget for FREEthrough thissubscription•ProgrammedremoteWalkcustomerthrough theMySpectrumApp• Provide abenefit withusing ourMySpectrumAppOffer anyself-helpoptions toprevent acall-backExplainedthe value ofour services(savedtransfer)Helpcustomercreate theirMySpectrumApp Login• ShippedequipmentShippedequipment• Scheduledan ETD andsetexpectationsSent EHHrelated tothe callFixedinputissueApplyCustomerCommitmentCredit

Spectrum Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
  1. • IRIS effectively used throughout entire call
  2. • Upgraded/ downgrade customers services
  3. • Educate streaming APPs customer can get for FREE through this subscription
  4. • Enrolled customer into Voice ID
  5. • Walk customer though Activation Portal (per IRIS flow)
  6. • Received a Kudos
  7. • Educate customer on Known Issue
  8. • Resolved XUMO call
  9. IRIS effectively used throughout entire call
  10. Educate customer on Known Issue
  11. Provide 3rd party contact information
  12. Successfully reviewed customers bill with them
  13. • Fixed input issue
  14. Scheduled an ETD and set expectations
  15. • Provide 3rd party contact information
  16. • Prevent a transfer to Customer Solutions
  17. Resolved XUMO call
  18. Enrolled customer into Voice ID
  19. • Fixed SAP/CC
  20. • Apply Customer Commitment Credit
  21. • Sent EHH related to the call
  22. Upgraded/ downgrade customers services
  23. • Explained the value of our services (saved transfer)
  24. Handled a difficult customer
  25. Fixed SAP/CC
  26. • Help customer create their MySpectrum App Login
  27. Prevent a transfer to Customer Solutions
  28. • Walk customer through the MySpectrum App
  29. • Handled a difficult customer
  30. Provide a benefit with using our MySpectrum App
  31. Programmed remote
  32. • Successfully reviewed customers bill with them
  33. Received a Kudos
  34. • Offer any self-help options to prevent a call-back
  35. Walk customer though Activation Portal (per IRIS flow)
  36. Educate streaming APPs customer can get for FREE through this subscription
  37. • Programmed remote
  38. Walk customer through the MySpectrum App
  39. • Provide a benefit with using our MySpectrum App
  40. Offer any self-help options to prevent a call-back
  41. Explained the value of our services (saved transfer)
  42. Help customer create their MySpectrum App Login
  43. • Shipped equipment
  44. Shipped equipment
  45. • Scheduled an ETD and set expectations
  46. Sent EHH related to the call
  47. Fixed input issue
  48. Apply Customer Commitment Credit