(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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• Upgraded/ downgrade customers services
Offer any self-help options to prevent a call-back
• Walk customer through the MySpectrum App
Educate streaming APPs customer can get for FREE through this subscription
Provide a benefit with using our MySpectrum App
• Handled a difficult customer
• Help customer create their MySpectrum App Login
Successfully reviewed customers bill with them
Scheduled an ETD and set expectations
Explained the value of our services (saved transfer)
• Enrolled customer into Voice ID
• Explained the value of our services (saved transfer)
• Educate customer on Known Issue
• Apply Customer Commitment Credit
• Offer any self-help options to prevent a call-back
• Provide 3rd party contact information
• Received a Kudos
IRIS effectively used throughout entire call
Programmed remote
Walk customer though Activation Portal (per IRIS flow)
• Prevent a transfer to Customer Solutions
Walk customer through the MySpectrum App
• Fixed SAP/CC
Sent EHH related to the call
Provide 3rd party contact information
• Sent EHH related to the call
• Educate streaming APPs customer can get for FREE through this subscription
• Programmed remote
• IRIS effectively used throughout entire call
• Scheduled an ETD and set expectations
Educate customer on Known Issue
• Fixed input issue
Fixed input issue
• Walk customer though Activation Portal (per IRIS flow)
