(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Handled a difficult customer
Fixed input issue
Explained the value of our services (saved transfer)
• Handled a difficult customer
• Apply Customer Commitment Credit
Walk customer through the MySpectrum App
• Educate streaming APPs customer can get for FREE through this subscription
Offer any self-help options to prevent a call-back
Sent EHH related to the call
• Walk customer though Activation Portal (per IRIS flow)
• Upgraded/ downgrade customers services
Fixed SAP/CC
Provide 3rd party contact information
Programmed remote
• Provide a benefit with using our MySpectrum App
Educate streaming APPs customer can get for FREE through this subscription
Received a Kudos
• Walk customer through the MySpectrum App
• Educate customer on Known Issue
• Offer any self-help options to prevent a call-back
• Received a Kudos
• Explained the value of our services (saved transfer)
• Successfully reviewed customers bill with them
• Shipped equipment
• Scheduled an ETD and set expectations
• Prevent a transfer to Customer Solutions
Scheduled an ETD and set expectations
• Resolved XUMO call
• Sent EHH related to the call
• IRIS effectively used throughout entire call
• Enrolled customer into Voice ID
Help customer create their MySpectrum App Login
Resolved XUMO call
Walk customer though Activation Portal (per IRIS flow)
