•Successfullyreviewedcustomersbill with them• Enrolledcustomerinto VoiceID• Handleda difficultcustomer• Fixedinputissue• Educatestreaming APPscustomer canget for FREEthrough thissubscriptionProgrammedremote• Shippedequipment• Provide abenefit withusing ourMySpectrumAppEnrolledcustomerinto VoiceIDWalkcustomerthrough theMySpectrumApp• Explainedthe value ofour services(savedtransfer)Prevent atransfer toCustomerSolutionsEducatecustomeron KnownIssue•Receiveda Kudos• WalkcustomerthoughActivationPortal (per IRISflow)Offer anyself-helpoptions toprevent acall-back•ProgrammedremoteApplyCustomerCommitmentCreditEducatestreaming APPscustomer canget for FREEthrough thissubscription• Prevent atransfer toCustomerSolutions• Offer anyself-helpoptions toprevent acall-backProvide3rd partycontactinformationSent EHHrelated tothe call• Provide3rd partycontactinformation• SentEHHrelated tothe callHandleda difficultcustomer• Educatecustomeron KnownIssueReceiveda KudosFixedinputissueShippedequipment• IRISeffectivelyusedthroughoutentire call• Walkcustomerthrough theMySpectrumAppHelpcustomercreate theirMySpectrumApp Login• ApplyCustomerCommitmentCreditIRISeffectivelyusedthroughoutentire callFixedSAP/CC•ResolvedXUMOcall• Scheduledan ETD andsetexpectationsScheduledan ETD andsetexpectations• Upgraded/downgradecustomersservicesExplainedthe value ofour services(savedtransfer)• Helpcustomercreate theirMySpectrumApp Login• FixedSAP/CCProvide abenefit withusing ourMySpectrumAppResolvedXUMOcallSuccessfullyreviewedcustomersbill with themUpgraded/downgradecustomersservicesWalk customerthoughActivationPortal (perIRIS flow)•Successfullyreviewedcustomersbill with them• Enrolledcustomerinto VoiceID• Handleda difficultcustomer• Fixedinputissue• Educatestreaming APPscustomer canget for FREEthrough thissubscriptionProgrammedremote• Shippedequipment• Provide abenefit withusing ourMySpectrumAppEnrolledcustomerinto VoiceIDWalkcustomerthrough theMySpectrumApp• Explainedthe value ofour services(savedtransfer)Prevent atransfer toCustomerSolutionsEducatecustomeron KnownIssue•Receiveda Kudos• WalkcustomerthoughActivationPortal (per IRISflow)Offer anyself-helpoptions toprevent acall-back•ProgrammedremoteApplyCustomerCommitmentCreditEducatestreaming APPscustomer canget for FREEthrough thissubscription• Prevent atransfer toCustomerSolutions• Offer anyself-helpoptions toprevent acall-backProvide3rd partycontactinformationSent EHHrelated tothe call• Provide3rd partycontactinformation• SentEHHrelated tothe callHandleda difficultcustomer• Educatecustomeron KnownIssueReceiveda KudosFixedinputissueShippedequipment• IRISeffectivelyusedthroughoutentire call• Walkcustomerthrough theMySpectrumAppHelpcustomercreate theirMySpectrumApp Login• ApplyCustomerCommitmentCreditIRISeffectivelyusedthroughoutentire callFixedSAP/CC•ResolvedXUMOcall• Scheduledan ETD andsetexpectationsScheduledan ETD andsetexpectations• Upgraded/downgradecustomersservicesExplainedthe value ofour services(savedtransfer)• Helpcustomercreate theirMySpectrumApp Login• FixedSAP/CCProvide abenefit withusing ourMySpectrumAppResolvedXUMOcallSuccessfullyreviewedcustomersbill with themUpgraded/downgradecustomersservicesWalk customerthoughActivationPortal (perIRIS flow)

Spectrum Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. • Successfully reviewed customers bill with them
  2. • Enrolled customer into Voice ID
  3. • Handled a difficult customer
  4. • Fixed input issue
  5. • Educate streaming APPs customer can get for FREE through this subscription
  6. Programmed remote
  7. • Shipped equipment
  8. • Provide a benefit with using our MySpectrum App
  9. Enrolled customer into Voice ID
  10. Walk customer through the MySpectrum App
  11. • Explained the value of our services (saved transfer)
  12. Prevent a transfer to Customer Solutions
  13. Educate customer on Known Issue
  14. • Received a Kudos
  15. • Walk customer though Activation Portal (per IRIS flow)
  16. Offer any self-help options to prevent a call-back
  17. • Programmed remote
  18. Apply Customer Commitment Credit
  19. Educate streaming APPs customer can get for FREE through this subscription
  20. • Prevent a transfer to Customer Solutions
  21. • Offer any self-help options to prevent a call-back
  22. Provide 3rd party contact information
  23. Sent EHH related to the call
  24. • Provide 3rd party contact information
  25. • Sent EHH related to the call
  26. Handled a difficult customer
  27. • Educate customer on Known Issue
  28. Received a Kudos
  29. Fixed input issue
  30. Shipped equipment
  31. • IRIS effectively used throughout entire call
  32. • Walk customer through the MySpectrum App
  33. Help customer create their MySpectrum App Login
  34. • Apply Customer Commitment Credit
  35. IRIS effectively used throughout entire call
  36. Fixed SAP/CC
  37. • Resolved XUMO call
  38. • Scheduled an ETD and set expectations
  39. Scheduled an ETD and set expectations
  40. • Upgraded/ downgrade customers services
  41. Explained the value of our services (saved transfer)
  42. • Help customer create their MySpectrum App Login
  43. • Fixed SAP/CC
  44. Provide a benefit with using our MySpectrum App
  45. Resolved XUMO call
  46. Successfully reviewed customers bill with them
  47. Upgraded/ downgrade customers services
  48. Walk customer though Activation Portal (per IRIS flow)