(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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• Explained the value of our services (saved transfer)
• Received a Kudos
Shipped equipment
Help customer create their MySpectrum App Login
Walk customer though Activation Portal (per IRIS flow)
• Scheduled an ETD and set expectations
Walk customer through the MySpectrum App
Received a Kudos
Sent EHH related to the call
Explained the value of our services (saved transfer)
• Apply Customer Commitment Credit
• Successfully reviewed customers bill with them
Fixed input issue
• Enrolled customer into Voice ID
Resolved XUMO call
• Programmed remote
• Help customer create their MySpectrum App Login
Programmed remote
IRIS effectively used throughout entire call
• Offer any self-help options to prevent a call-back
Apply Customer Commitment Credit
• Shipped equipment
Handled a difficult customer
• Sent EHH related to the call
Educate streaming APPs customer can get for FREE through this subscription
• Educate streaming APPs customer can get for FREE through this subscription
Fixed SAP/CC
Upgraded/ downgrade customers services
• Fixed SAP/CC
Provide a benefit with using our MySpectrum App
Provide 3rd party contact information
Offer any self-help options to prevent a call-back
Scheduled an ETD and set expectations
• Provide 3rd party contact information
Educate customer on Known Issue
• Handled a difficult customer
• Educate customer on Known Issue
• Fixed input issue
• Upgraded/ downgrade customers services
Prevent a transfer to Customer Solutions
• Walk customer though Activation Portal (per IRIS flow)
