This bingo card has a free space and 48 words: • Handled a difficult customer, • Received a Kudos, • Walk customer through the MySpectrum App, • Explained the value of our services (saved transfer), • Enrolled customer into Voice ID, • Scheduled an ETD and set expectations, • Apply Customer Commitment Credit, • Upgraded/ downgrade customers services, • Successfully reviewed customers bill with them, • Programmed remote, • Fixed input issue, • Shipped equipment, • Resolved XUMO call, • Fixed SAP/CC, • Sent EHH related to the call, • IRIS effectively used throughout entire call, • Offer any self-help options to prevent a call-back, • Provide 3rd party contact information, • Walk customer though Activation Portal (per IRIS flow), • Prevent a transfer to Customer Solutions, • Educate customer on Known Issue, • Provide a benefit with using our MySpectrum App, • Educate streaming APPs customer can get for FREE through this subscription, • Help customer create their MySpectrum App Login, Handled a difficult customer, Received a Kudos, Walk customer through the MySpectrum App, Explained the value of our services (saved transfer), Enrolled customer into Voice ID, Scheduled an ETD and set expectations, Apply Customer Commitment Credit, Upgraded/ downgrade customers services, Successfully reviewed customers bill with them, Programmed remote, Fixed input issue, Shipped equipment, Resolved XUMO call, Fixed SAP/CC, Sent EHH related to the call, IRIS effectively used throughout entire call, Offer any self-help options to prevent a call-back, Provide 3rd party contact information, Walk customer though Activation Portal (per IRIS flow), Prevent a transfer to Customer Solutions, Educate customer on Known Issue, Provide a benefit with using our MySpectrum App, Educate streaming APPs customer can get for FREE through this subscription and Help customer create their MySpectrum App Login.
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