(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Apply Customer Commitment Credit
Provide 3rd party contact information
Prevent a transfer to Customer Solutions
Received a Kudos
Sent EHH related to the call
Scheduled an ETD and set expectations
Educate streaming APPs customer can get for FREE through this subscription
Programmed remote
IRIS effectively used throughout entire call
Walk customer though Activation Portal (per IRIS flow)
Educate customer on Known Issue
Resolved XUMO call
Walk customer through the MySpectrum App
Upgraded/ downgrade customers services
Help customer create their MySpectrum App Login
Successfully reviewed customers bill with them
Enrolled customer into Voice ID
Offer any self-help options to prevent a call-back
Provide a benefit with using our MySpectrum App
Handled a difficult customer
Shipped equipment
Fixed SAP/CC
Fixed input issue
Explained the value of our services (saved transfer)
