ResolvedXUMOcallProgrammedremoteEducatestreaming APPscustomer canget for FREEthrough thissubscriptionScheduledan ETD andsetexpectationsShippedequipmentOffer anyself-helpoptions toprevent acall-backFixedinputissueEducatecustomeron KnownIssueFixedSAP/CCSuccessfullyreviewedcustomersbill with themExplainedthe value ofour services(savedtransfer)Walkcustomerthrough theMySpectrumAppApplyCustomerCommitmentCreditProvide abenefit withusing ourMySpectrumAppWalk customerthoughActivationPortal (perIRIS flow)Helpcustomercreate theirMySpectrumApp LoginHandleda difficultcustomerIRISeffectivelyusedthroughoutentire callReceiveda KudosPrevent atransfer toCustomerSolutionsProvide3rd partycontactinformationUpgraded/downgradecustomersservicesEnrolledcustomerinto VoiceIDSent EHHrelated tothe callResolvedXUMOcallProgrammedremoteEducatestreaming APPscustomer canget for FREEthrough thissubscriptionScheduledan ETD andsetexpectationsShippedequipmentOffer anyself-helpoptions toprevent acall-backFixedinputissueEducatecustomeron KnownIssueFixedSAP/CCSuccessfullyreviewedcustomersbill with themExplainedthe value ofour services(savedtransfer)Walkcustomerthrough theMySpectrumAppApplyCustomerCommitmentCreditProvide abenefit withusing ourMySpectrumAppWalk customerthoughActivationPortal (perIRIS flow)Helpcustomercreate theirMySpectrumApp LoginHandleda difficultcustomerIRISeffectivelyusedthroughoutentire callReceiveda KudosPrevent atransfer toCustomerSolutionsProvide3rd partycontactinformationUpgraded/downgradecustomersservicesEnrolledcustomerinto VoiceIDSent EHHrelated tothe call

*It's gonna be May!* Team Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolved XUMO call
  2. Programmed remote
  3. Educate streaming APPs customer can get for FREE through this subscription
  4. Scheduled an ETD and set expectations
  5. Shipped equipment
  6. Offer any self-help options to prevent a call-back
  7. Fixed input issue
  8. Educate customer on Known Issue
  9. Fixed SAP/CC
  10. Successfully reviewed customers bill with them
  11. Explained the value of our services (saved transfer)
  12. Walk customer through the MySpectrum App
  13. Apply Customer Commitment Credit
  14. Provide a benefit with using our MySpectrum App
  15. Walk customer though Activation Portal (per IRIS flow)
  16. Help customer create their MySpectrum App Login
  17. Handled a difficult customer
  18. IRIS effectively used throughout entire call
  19. Received a Kudos
  20. Prevent a transfer to Customer Solutions
  21. Provide 3rd party contact information
  22. Upgraded/ downgrade customers services
  23. Enrolled customer into Voice ID
  24. Sent EHH related to the call