Walk customerthoughActivationPortal (perIRIS flow)ResolvedXUMOcallScheduledan ETD andsetexpectationsProgrammedremoteProvide3rd partycontactinformationWalkcustomerthrough theMySpectrumAppProvide abenefit withusing ourMySpectrumAppExplainedthe value ofour services(savedtransfer)Sent EHHrelated tothe callEducatestreaming APPscustomer canget for FREEthrough thissubscriptionApplyCustomerCommitmentCreditSuccessfullyreviewedcustomersbill with themReceiveda KudosPrevent atransfer toCustomerSolutionsOffer anyself-helpoptions toprevent acall-backHelpcustomercreate theirMySpectrumApp LoginEnrolledcustomerinto VoiceIDShippedequipmentEducatecustomeron KnownIssueIRISeffectivelyusedthroughoutentire callUpgraded/downgradecustomersservicesHandleda difficultcustomerFixedinputissueFixedSAP/CCWalk customerthoughActivationPortal (perIRIS flow)ResolvedXUMOcallScheduledan ETD andsetexpectationsProgrammedremoteProvide3rd partycontactinformationWalkcustomerthrough theMySpectrumAppProvide abenefit withusing ourMySpectrumAppExplainedthe value ofour services(savedtransfer)Sent EHHrelated tothe callEducatestreaming APPscustomer canget for FREEthrough thissubscriptionApplyCustomerCommitmentCreditSuccessfullyreviewedcustomersbill with themReceiveda KudosPrevent atransfer toCustomerSolutionsOffer anyself-helpoptions toprevent acall-backHelpcustomercreate theirMySpectrumApp LoginEnrolledcustomerinto VoiceIDShippedequipmentEducatecustomeron KnownIssueIRISeffectivelyusedthroughoutentire callUpgraded/downgradecustomersservicesHandleda difficultcustomerFixedinputissueFixedSAP/CC

*It's gonna be May!* Team Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk customer though Activation Portal (per IRIS flow)
  2. Resolved XUMO call
  3. Scheduled an ETD and set expectations
  4. Programmed remote
  5. Provide 3rd party contact information
  6. Walk customer through the MySpectrum App
  7. Provide a benefit with using our MySpectrum App
  8. Explained the value of our services (saved transfer)
  9. Sent EHH related to the call
  10. Educate streaming APPs customer can get for FREE through this subscription
  11. Apply Customer Commitment Credit
  12. Successfully reviewed customers bill with them
  13. Received a Kudos
  14. Prevent a transfer to Customer Solutions
  15. Offer any self-help options to prevent a call-back
  16. Help customer create their MySpectrum App Login
  17. Enrolled customer into Voice ID
  18. Shipped equipment
  19. Educate customer on Known Issue
  20. IRIS effectively used throughout entire call
  21. Upgraded/ downgrade customers services
  22. Handled a difficult customer
  23. Fixed input issue
  24. Fixed SAP/CC