ApplyCustomerCommitmentCreditPrevent atransfer toCustomerSolutionsUpgraded/downgradecustomersservicesFixedSAP/CCShippedequipmentEnrolledcustomerinto VoiceIDResolvedXUMOcallScheduledan ETD andsetexpectationsSuccessfullyreviewedcustomersbill with themEducatestreaming APPscustomer canget for FREEthrough thissubscriptionProvide abenefit withusing ourMySpectrumAppProvide3rd partycontactinformationExplainedthe value ofour services(savedtransfer)FixedinputissueHelpcustomercreate theirMySpectrumApp LoginOffer anyself-helpoptions toprevent acall-backProgrammedremoteWalk customerthoughActivationPortal (perIRIS flow)Handleda difficultcustomerIRISeffectivelyusedthroughoutentire callReceiveda KudosEducatecustomeron KnownIssueSent EHHrelated tothe callWalkcustomerthrough theMySpectrumAppApplyCustomerCommitmentCreditPrevent atransfer toCustomerSolutionsUpgraded/downgradecustomersservicesFixedSAP/CCShippedequipmentEnrolledcustomerinto VoiceIDResolvedXUMOcallScheduledan ETD andsetexpectationsSuccessfullyreviewedcustomersbill with themEducatestreaming APPscustomer canget for FREEthrough thissubscriptionProvide abenefit withusing ourMySpectrumAppProvide3rd partycontactinformationExplainedthe value ofour services(savedtransfer)FixedinputissueHelpcustomercreate theirMySpectrumApp LoginOffer anyself-helpoptions toprevent acall-backProgrammedremoteWalk customerthoughActivationPortal (perIRIS flow)Handleda difficultcustomerIRISeffectivelyusedthroughoutentire callReceiveda KudosEducatecustomeron KnownIssueSent EHHrelated tothe callWalkcustomerthrough theMySpectrumApp

*It's gonna be May!* Team Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apply Customer Commitment Credit
  2. Prevent a transfer to Customer Solutions
  3. Upgraded/ downgrade customers services
  4. Fixed SAP/CC
  5. Shipped equipment
  6. Enrolled customer into Voice ID
  7. Resolved XUMO call
  8. Scheduled an ETD and set expectations
  9. Successfully reviewed customers bill with them
  10. Educate streaming APPs customer can get for FREE through this subscription
  11. Provide a benefit with using our MySpectrum App
  12. Provide 3rd party contact information
  13. Explained the value of our services (saved transfer)
  14. Fixed input issue
  15. Help customer create their MySpectrum App Login
  16. Offer any self-help options to prevent a call-back
  17. Programmed remote
  18. Walk customer though Activation Portal (per IRIS flow)
  19. Handled a difficult customer
  20. IRIS effectively used throughout entire call
  21. Received a Kudos
  22. Educate customer on Known Issue
  23. Sent EHH related to the call
  24. Walk customer through the MySpectrum App