(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provide a benefit with using our MySpectrum App
Offer any self-help options to prevent a call-back
Enrolled customer into Voice ID
Resolved XUMO call
Programmed remote
Fixed SAP/CC
Sent EHH related to the call
Help customer create their MySpectrum App Login
IRIS effectively used throughout entire call
Explained the value of our services (saved transfer)
Apply Customer Commitment Credit
Provide 3rd party contact information
Shipped equipment
Educate streaming APPs customer can get for FREE through this subscription
Prevent a transfer to Customer Solutions
Received a Kudos
Successfully reviewed customers bill with them
Educate customer on Known Issue
Walk customer through the MySpectrum App
Upgraded/ downgrade customers services
Handled a difficult customer
Scheduled an ETD and set expectations
Walk customer though Activation Portal (per IRIS flow)
