(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Fixed input issue
Fixed SAP/CC
Walk customer through the MySpectrum App
Handled a difficult customer
Educate customer on Known Issue
Received a Kudos
Sent EHH related to the call
Provide 3rd party contact information
Prevent a transfer to Customer Solutions
Apply Customer Commitment Credit
Successfully reviewed customers bill with them
Educate streaming APPs customer can get for FREE through this subscription
Walk customer though Activation Portal (per IRIS flow)
Scheduled an ETD and set expectations
Help customer create their MySpectrum App Login
IRIS effectively used throughout entire call
Provide a benefit with using our MySpectrum App
Offer any self-help options to prevent a call-back
Enrolled customer into Voice ID
Programmed remote
Explained the value of our services (saved transfer)
