(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Upgraded/ downgrade customers services
Shipped equipment
Enrolled customer into Voice ID
Help customer create their MySpectrum App Login
Received a Kudos
Provide a benefit with using our MySpectrum App
Explained the value of our services (saved transfer)
Resolved XUMO call
Prevent a transfer to Customer Solutions
Offer any self-help options to prevent a call-back
Scheduled an ETD and set expectations
Fixed SAP/CC
Successfully reviewed customers bill with them
Handled a difficult customer
Sent EHH related to the call
IRIS effectively used throughout entire call
Walk customer through the MySpectrum App
Walk customer though Activation Portal (per IRIS flow)
Educate customer on Known Issue
Apply Customer Commitment Credit
Educate streaming APPs customer can get for FREE through this subscription
