(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Received a Kudos
Prevent a transfer to Customer Solutions
Scheduled an ETD and set expectations
Successfully reviewed customers bill with them
IRIS effectively used throughout entire call
Offer any self-help options to prevent a call-back
Sent EHH related to the call
Walk customer through the MySpectrum App
Resolved XUMO call
Programmed remote
Shipped equipment
Fixed input issue
Walk customer though Activation Portal (per IRIS flow)
Apply Customer Commitment Credit
Educate customer on Known Issue
Help customer create their MySpectrum App Login
Enrolled customer into Voice ID
Fixed SAP/CC
Provide 3rd party contact information
Upgraded/ downgrade customers services
Explained the value of our services (saved transfer)
Handled a difficult customer
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