Offer anyself-helpoptions toprevent acall-backReceiveda KudosExplainedthe value ofour services(savedtransfer)Prevent atransfer toCustomerSolutionsApplyCustomerCommitmentCreditEnrolledcustomerinto VoiceIDUpgraded/downgradecustomersservicesSuccessfullyreviewedcustomersbill with themScheduledan ETD andsetexpectationsHandleda difficultcustomerProgrammedremoteEducatecustomeron KnownIssueWalk customerthoughActivationPortal (perIRIS flow)ShippedequipmentIRISeffectivelyusedthroughoutentire callEducatestreaming APPscustomer canget for FREEthrough thissubscriptionHelpcustomercreate theirMySpectrumApp LoginResolvedXUMOcallProvide3rd partycontactinformationFixedSAP/CCFixedinputissueSent EHHrelated tothe callProvide abenefit withusing ourMySpectrumAppWalkcustomerthrough theMySpectrumAppOffer anyself-helpoptions toprevent acall-backReceiveda KudosExplainedthe value ofour services(savedtransfer)Prevent atransfer toCustomerSolutionsApplyCustomerCommitmentCreditEnrolledcustomerinto VoiceIDUpgraded/downgradecustomersservicesSuccessfullyreviewedcustomersbill with themScheduledan ETD andsetexpectationsHandleda difficultcustomerProgrammedremoteEducatecustomeron KnownIssueWalk customerthoughActivationPortal (perIRIS flow)ShippedequipmentIRISeffectivelyusedthroughoutentire callEducatestreaming APPscustomer canget for FREEthrough thissubscriptionHelpcustomercreate theirMySpectrumApp LoginResolvedXUMOcallProvide3rd partycontactinformationFixedSAP/CCFixedinputissueSent EHHrelated tothe callProvide abenefit withusing ourMySpectrumAppWalkcustomerthrough theMySpectrumApp

*It's gonna be May!* Team Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer any self-help options to prevent a call-back
  2. Received a Kudos
  3. Explained the value of our services (saved transfer)
  4. Prevent a transfer to Customer Solutions
  5. Apply Customer Commitment Credit
  6. Enrolled customer into Voice ID
  7. Upgraded/ downgrade customers services
  8. Successfully reviewed customers bill with them
  9. Scheduled an ETD and set expectations
  10. Handled a difficult customer
  11. Programmed remote
  12. Educate customer on Known Issue
  13. Walk customer though Activation Portal (per IRIS flow)
  14. Shipped equipment
  15. IRIS effectively used throughout entire call
  16. Educate streaming APPs customer can get for FREE through this subscription
  17. Help customer create their MySpectrum App Login
  18. Resolved XUMO call
  19. Provide 3rd party contact information
  20. Fixed SAP/CC
  21. Fixed input issue
  22. Sent EHH related to the call
  23. Provide a benefit with using our MySpectrum App
  24. Walk customer through the MySpectrum App