Explainedthe value ofour services(savedtransfer)Educatecustomeron KnownIssueShippedequipmentSent EHHrelated tothe callHandleda difficultcustomerWalkcustomerthrough theMySpectrumAppFixedinputissueEnrolledcustomerinto VoiceIDWalk customerthoughActivationPortal (perIRIS flow)ApplyCustomerCommitmentCreditIRISeffectivelyusedthroughoutentire callOffer anyself-helpoptions toprevent acall-backEducatestreaming APPscustomer canget for FREEthrough thissubscriptionHelpcustomercreate theirMySpectrumApp LoginUpgraded/downgradecustomersservicesPrevent atransfer toCustomerSolutionsFixedSAP/CCResolvedXUMOcallSuccessfullyreviewedcustomersbill with themProgrammedremoteReceiveda KudosProvide abenefit withusing ourMySpectrumAppScheduledan ETD andsetexpectationsProvide3rd partycontactinformationExplainedthe value ofour services(savedtransfer)Educatecustomeron KnownIssueShippedequipmentSent EHHrelated tothe callHandleda difficultcustomerWalkcustomerthrough theMySpectrumAppFixedinputissueEnrolledcustomerinto VoiceIDWalk customerthoughActivationPortal (perIRIS flow)ApplyCustomerCommitmentCreditIRISeffectivelyusedthroughoutentire callOffer anyself-helpoptions toprevent acall-backEducatestreaming APPscustomer canget for FREEthrough thissubscriptionHelpcustomercreate theirMySpectrumApp LoginUpgraded/downgradecustomersservicesPrevent atransfer toCustomerSolutionsFixedSAP/CCResolvedXUMOcallSuccessfullyreviewedcustomersbill with themProgrammedremoteReceiveda KudosProvide abenefit withusing ourMySpectrumAppScheduledan ETD andsetexpectationsProvide3rd partycontactinformation

*It's gonna be May!* Team Incentive - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained the value of our services (saved transfer)
  2. Educate customer on Known Issue
  3. Shipped equipment
  4. Sent EHH related to the call
  5. Handled a difficult customer
  6. Walk customer through the MySpectrum App
  7. Fixed input issue
  8. Enrolled customer into Voice ID
  9. Walk customer though Activation Portal (per IRIS flow)
  10. Apply Customer Commitment Credit
  11. IRIS effectively used throughout entire call
  12. Offer any self-help options to prevent a call-back
  13. Educate streaming APPs customer can get for FREE through this subscription
  14. Help customer create their MySpectrum App Login
  15. Upgraded/ downgrade customers services
  16. Prevent a transfer to Customer Solutions
  17. Fixed SAP/CC
  18. Resolved XUMO call
  19. Successfully reviewed customers bill with them
  20. Programmed remote
  21. Received a Kudos
  22. Provide a benefit with using our MySpectrum App
  23. Scheduled an ETD and set expectations
  24. Provide 3rd party contact information