This bingo card has a free space and 24 words: Handled a difficult customer, Received a Kudos, Walk customer through the MySpectrum App, Explained the value of our services (saved transfer), Enrolled customer into Voice ID, Scheduled an ETD and set expectations, Apply Customer Commitment Credit, Upgraded/ downgrade customers services, Successfully reviewed customers bill with them, Programmed remote, Fixed input issue, Shipped equipment, Resolved XUMO call, Fixed SAP/CC, Sent EHH related to the call, IRIS effectively used throughout entire call, Offer any self-help options to prevent a call-back, Provide 3rd party contact information, Walk customer though Activation Portal (per IRIS flow), Prevent a transfer to Customer Solutions, Educate customer on Known Issue, Provide a benefit with using our MySpectrum App, Educate streaming APPs customer can get for FREE through this subscription and Help customer create their MySpectrum App Login.
Spectrum Bingo | STD Customer-Centricity Bingo | FMLA Customer-Centricity Bingo | CHC Customer-Centricity Bingo | Holiday Bingo (1 box per call)
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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