I have takenpart in aworkshopfocused oncustomerexperience.I have updatedsomethingbased oncustomerfeedback.I have said“we need totest this withrealcustomers.”I have readan article orbook aboutcustomerexperience.I have useddata orinsights froma customersurvey.I haveshared acustomerinsight withmy team.I have testedour serviceor product asif I were acustomer.I have reflectedon how ourservice impactsthe customer’sdaily life.I havesuggested animprovementbased on acustomerperspective.I have putmyself in theshoes of atarget groupdifferent frommy own.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have listenedto a customerinterview clipor audiorecording.I havedocumenteda customerinsight insome format.I haveobserved howa customeruses ourservice.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have spokento or askedquestions to acustomer in thepast month.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have beensurprised bysomething Ilearned froma customer.I have arguedfor a solutionbased on thecustomer’sperspective.I have read acustomercomment orreviewonline.I have usedwords orexpressions thecustomerthemselvesuse.I have praiseda colleaguefor customer-centricbehavior.I have seen acustomer-centric examplefrom anothercompany.I have askedthe question:“What would bemost valuablefor thecustomer?”Free!I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I havepersonallyexperienced afrustratingservice as acustomer.I havehelped acustomersolve aproblem.I have useda customerjourney in aproject.I have takenpart in aworkshopfocused oncustomerexperience.I have updatedsomethingbased oncustomerfeedback.I have said“we need totest this withrealcustomers.”I have readan article orbook aboutcustomerexperience.I have useddata orinsights froma customersurvey.I haveshared acustomerinsight withmy team.I have testedour serviceor product asif I were acustomer.I have reflectedon how ourservice impactsthe customer’sdaily life.I havesuggested animprovementbased on acustomerperspective.I have putmyself in theshoes of atarget groupdifferent frommy own.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have listenedto a customerinterview clipor audiorecording.I havedocumenteda customerinsight insome format.I haveobserved howa customeruses ourservice.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have spokento or askedquestions to acustomer in thepast month.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have beensurprised bysomething Ilearned froma customer.I have arguedfor a solutionbased on thecustomer’sperspective.I have read acustomercomment orreviewonline.I have usedwords orexpressions thecustomerthemselvesuse.I have praiseda colleaguefor customer-centricbehavior.I have seen acustomer-centric examplefrom anothercompany.I have askedthe question:“What would bemost valuablefor thecustomer?”Free!I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I havepersonallyexperienced afrustratingservice as acustomer.I havehelped acustomersolve aproblem.I have useda customerjourney in aproject.

CUSTOMER CENTRIC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have taken part in a workshop focused on customer experience.
  2. I have updated something based on customer feedback.
  3. I have said “we need to test this with real customers.”
  4. I have read an article or book about customer experience.
  5. I have used data or insights from a customer survey.
  6. I have shared a customer insight with my team.
  7. I have tested our service or product as if I were a customer.
  8. I have reflected on how our service impacts the customer’s daily life.
  9. I have suggested an improvement based on a customer perspective.
  10. I have put myself in the shoes of a target group different from my own.
  11. I have spoken with sales, customer service, or support about what they hear from customers.
  12. I have listened to a customer interview clip or audio recording.
  13. I have documented a customer insight in some format.
  14. I have observed how a customer uses our service.
  15. I have participated in an A/B test or similar customer-focused testing.
  16. I have spoken to or asked questions to a customer in the past month.
  17. I have been part of a project where an idea was rejected due to low customer value.
  18. I have participated in a meeting where customer needs were discussed.
  19. I have been surprised by something I learned from a customer.
  20. I have argued for a solution based on the customer’s perspective.
  21. I have read a customer comment or review online.
  22. I have used words or expressions the customer themselves use.
  23. I have praised a colleague for customer-centric behavior.
  24. I have seen a customer-centric example from another company.
  25. I have asked the question: “What would be most valuable for the customer?”
  26. Free!
  27. I have personally experienced a customer service interaction in the past two weeks.
  28. I have personally experienced a frustrating service as a customer.
  29. I have helped a customer solve a problem.
  30. I have used a customer journey in a project.