I have testedour serviceor product asif I were acustomer.I havesuggested animprovementbased on acustomerperspective.I haveshared acustomerinsight withmy team.I have askedthe question:“What would bemost valuablefor thecustomer?”I have said“we need totest this withrealcustomers.”I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have praiseda colleaguefor customer-centricbehavior.I haveobserved howa customeruses ourservice.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have useddata orinsights froma customersurvey.I have reflectedon how ourservice impactsthe customer’sdaily life.I have listenedto a customerinterview clipor audiorecording.I have putmyself in theshoes of atarget groupdifferent frommy own.I havedocumenteda customerinsight insome format.I have seen acustomer-centric examplefrom anothercompany.I havehelped acustomersolve aproblem.I havepersonallyexperienced afrustratingservice as acustomer.Free!I have read acustomercomment orreviewonline.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have spokento or askedquestions to acustomer in thepast month.I have readan article orbook aboutcustomerexperience.I have updatedsomethingbased oncustomerfeedback.I have arguedfor a solutionbased on thecustomer’sperspective.I have useda customerjourney in aproject.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have takenpart in aworkshopfocused oncustomerexperience.I have usedwords orexpressions thecustomerthemselvesuse.I have beensurprised bysomething Ilearned froma customer.I have testedour serviceor product asif I were acustomer.I havesuggested animprovementbased on acustomerperspective.I haveshared acustomerinsight withmy team.I have askedthe question:“What would bemost valuablefor thecustomer?”I have said“we need totest this withrealcustomers.”I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have praiseda colleaguefor customer-centricbehavior.I haveobserved howa customeruses ourservice.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have useddata orinsights froma customersurvey.I have reflectedon how ourservice impactsthe customer’sdaily life.I have listenedto a customerinterview clipor audiorecording.I have putmyself in theshoes of atarget groupdifferent frommy own.I havedocumenteda customerinsight insome format.I have seen acustomer-centric examplefrom anothercompany.I havehelped acustomersolve aproblem.I havepersonallyexperienced afrustratingservice as acustomer.Free!I have read acustomercomment orreviewonline.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have spokento or askedquestions to acustomer in thepast month.I have readan article orbook aboutcustomerexperience.I have updatedsomethingbased oncustomerfeedback.I have arguedfor a solutionbased on thecustomer’sperspective.I have useda customerjourney in aproject.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have takenpart in aworkshopfocused oncustomerexperience.I have usedwords orexpressions thecustomerthemselvesuse.I have beensurprised bysomething Ilearned froma customer.

CUSTOMER CENTRIC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
  1. I have tested our service or product as if I were a customer.
  2. I have suggested an improvement based on a customer perspective.
  3. I have shared a customer insight with my team.
  4. I have asked the question: “What would be most valuable for the customer?”
  5. I have said “we need to test this with real customers.”
  6. I have personally experienced a customer service interaction in the past two weeks.
  7. I have praised a colleague for customer-centric behavior.
  8. I have observed how a customer uses our service.
  9. I have participated in a meeting where customer needs were discussed.
  10. I have spoken with sales, customer service, or support about what they hear from customers.
  11. I have used data or insights from a customer survey.
  12. I have reflected on how our service impacts the customer’s daily life.
  13. I have listened to a customer interview clip or audio recording.
  14. I have put myself in the shoes of a target group different from my own.
  15. I have documented a customer insight in some format.
  16. I have seen a customer-centric example from another company.
  17. I have helped a customer solve a problem.
  18. I have personally experienced a frustrating service as a customer.
  19. Free!
  20. I have read a customer comment or review online.
  21. I have been part of a project where an idea was rejected due to low customer value.
  22. I have spoken to or asked questions to a customer in the past month.
  23. I have read an article or book about customer experience.
  24. I have updated something based on customer feedback.
  25. I have argued for a solution based on the customer’s perspective.
  26. I have used a customer journey in a project.
  27. I have participated in an A/B test or similar customer-focused testing.
  28. I have taken part in a workshop focused on customer experience.
  29. I have used words or expressions the customer themselves use.
  30. I have been surprised by something I learned from a customer.