I haveobserved howa customeruses ourservice.I have useddata orinsights froma customersurvey.I have spokento or askedquestions to acustomer in thepast month.I have updatedsomethingbased oncustomerfeedback.I havehelped acustomersolve aproblem.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have putmyself in theshoes of atarget groupdifferent frommy own.I havesuggested animprovementbased on acustomerperspective.Free!I have takenpart in aworkshopfocused oncustomerexperience.I have read acustomercomment orreviewonline.I have readan article orbook aboutcustomerexperience.I havedocumenteda customerinsight insome format.I have askedthe question:“What would bemost valuablefor thecustomer?”I have said“we need totest this withrealcustomers.”I haveshared acustomerinsight withmy team.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have testedour serviceor product asif I were acustomer.I have beensurprised bysomething Ilearned froma customer.I have listenedto a customerinterview clipor audiorecording.I havepersonallyexperienced afrustratingservice as acustomer.I have arguedfor a solutionbased on thecustomer’sperspective.I have praiseda colleaguefor customer-centricbehavior.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have reflectedon how ourservice impactsthe customer’sdaily life.I have usedwords orexpressions thecustomerthemselvesuse.I have useda customerjourney in aproject.I have seen acustomer-centric examplefrom anothercompany.I haveobserved howa customeruses ourservice.I have useddata orinsights froma customersurvey.I have spokento or askedquestions to acustomer in thepast month.I have updatedsomethingbased oncustomerfeedback.I havehelped acustomersolve aproblem.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have putmyself in theshoes of atarget groupdifferent frommy own.I havesuggested animprovementbased on acustomerperspective.Free!I have takenpart in aworkshopfocused oncustomerexperience.I have read acustomercomment orreviewonline.I have readan article orbook aboutcustomerexperience.I havedocumenteda customerinsight insome format.I have askedthe question:“What would bemost valuablefor thecustomer?”I have said“we need totest this withrealcustomers.”I haveshared acustomerinsight withmy team.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have testedour serviceor product asif I were acustomer.I have beensurprised bysomething Ilearned froma customer.I have listenedto a customerinterview clipor audiorecording.I havepersonallyexperienced afrustratingservice as acustomer.I have arguedfor a solutionbased on thecustomer’sperspective.I have praiseda colleaguefor customer-centricbehavior.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have reflectedon how ourservice impactsthe customer’sdaily life.I have usedwords orexpressions thecustomerthemselvesuse.I have useda customerjourney in aproject.I have seen acustomer-centric examplefrom anothercompany.

CUSTOMER CENTRIC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have observed how a customer uses our service.
  2. I have used data or insights from a customer survey.
  3. I have spoken to or asked questions to a customer in the past month.
  4. I have updated something based on customer feedback.
  5. I have helped a customer solve a problem.
  6. I have been part of a project where an idea was rejected due to low customer value.
  7. I have put myself in the shoes of a target group different from my own.
  8. I have suggested an improvement based on a customer perspective.
  9. Free!
  10. I have taken part in a workshop focused on customer experience.
  11. I have read a customer comment or review online.
  12. I have read an article or book about customer experience.
  13. I have documented a customer insight in some format.
  14. I have asked the question: “What would be most valuable for the customer?”
  15. I have said “we need to test this with real customers.”
  16. I have shared a customer insight with my team.
  17. I have personally experienced a customer service interaction in the past two weeks.
  18. I have participated in a meeting where customer needs were discussed.
  19. I have tested our service or product as if I were a customer.
  20. I have been surprised by something I learned from a customer.
  21. I have listened to a customer interview clip or audio recording.
  22. I have personally experienced a frustrating service as a customer.
  23. I have argued for a solution based on the customer’s perspective.
  24. I have praised a colleague for customer-centric behavior.
  25. I have spoken with sales, customer service, or support about what they hear from customers.
  26. I have participated in an A/B test or similar customer-focused testing.
  27. I have reflected on how our service impacts the customer’s daily life.
  28. I have used words or expressions the customer themselves use.
  29. I have used a customer journey in a project.
  30. I have seen a customer-centric example from another company.