I have spokento or askedquestions to acustomer in thepast month.I have putmyself in theshoes of atarget groupdifferent frommy own.I have takenpart in aworkshopfocused oncustomerexperience.I havehelped acustomersolve aproblem.I have praiseda colleaguefor customer-centricbehavior.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have listenedto a customerinterview clipor audiorecording.I have read acustomercomment orreviewonline.I have reflectedon how ourservice impactsthe customer’sdaily life.I havesuggested animprovementbased on acustomerperspective.I have said“we need totest this withrealcustomers.”I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have usedwords orexpressions thecustomerthemselvesuse.I have askedthe question:“What would bemost valuablefor thecustomer?”Free!I havepersonallyexperienced afrustratingservice as acustomer.I have useda customerjourney in aproject.I have updatedsomethingbased oncustomerfeedback.I haveshared acustomerinsight withmy team.I have arguedfor a solutionbased on thecustomer’sperspective.I have readan article orbook aboutcustomerexperience.I have seen acustomer-centric examplefrom anothercompany.I have testedour serviceor product asif I were acustomer.I have useddata orinsights froma customersurvey.I havedocumenteda customerinsight insome format.I haveobserved howa customeruses ourservice.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have beensurprised bysomething Ilearned froma customer.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have spokento or askedquestions to acustomer in thepast month.I have putmyself in theshoes of atarget groupdifferent frommy own.I have takenpart in aworkshopfocused oncustomerexperience.I havehelped acustomersolve aproblem.I have praiseda colleaguefor customer-centricbehavior.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have listenedto a customerinterview clipor audiorecording.I have read acustomercomment orreviewonline.I have reflectedon how ourservice impactsthe customer’sdaily life.I havesuggested animprovementbased on acustomerperspective.I have said“we need totest this withrealcustomers.”I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have usedwords orexpressions thecustomerthemselvesuse.I have askedthe question:“What would bemost valuablefor thecustomer?”Free!I havepersonallyexperienced afrustratingservice as acustomer.I have useda customerjourney in aproject.I have updatedsomethingbased oncustomerfeedback.I haveshared acustomerinsight withmy team.I have arguedfor a solutionbased on thecustomer’sperspective.I have readan article orbook aboutcustomerexperience.I have seen acustomer-centric examplefrom anothercompany.I have testedour serviceor product asif I were acustomer.I have useddata orinsights froma customersurvey.I havedocumenteda customerinsight insome format.I haveobserved howa customeruses ourservice.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have beensurprised bysomething Ilearned froma customer.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.

CUSTOMER CENTRIC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have spoken to or asked questions to a customer in the past month.
  2. I have put myself in the shoes of a target group different from my own.
  3. I have taken part in a workshop focused on customer experience.
  4. I have helped a customer solve a problem.
  5. I have praised a colleague for customer-centric behavior.
  6. I have been part of a project where an idea was rejected due to low customer value.
  7. I have participated in a meeting where customer needs were discussed.
  8. I have listened to a customer interview clip or audio recording.
  9. I have read a customer comment or review online.
  10. I have reflected on how our service impacts the customer’s daily life.
  11. I have suggested an improvement based on a customer perspective.
  12. I have said “we need to test this with real customers.”
  13. I have personally experienced a customer service interaction in the past two weeks.
  14. I have used words or expressions the customer themselves use.
  15. I have asked the question: “What would be most valuable for the customer?”
  16. Free!
  17. I have personally experienced a frustrating service as a customer.
  18. I have used a customer journey in a project.
  19. I have updated something based on customer feedback.
  20. I have shared a customer insight with my team.
  21. I have argued for a solution based on the customer’s perspective.
  22. I have read an article or book about customer experience.
  23. I have seen a customer-centric example from another company.
  24. I have tested our service or product as if I were a customer.
  25. I have used data or insights from a customer survey.
  26. I have documented a customer insight in some format.
  27. I have observed how a customer uses our service.
  28. I have participated in an A/B test or similar customer-focused testing.
  29. I have been surprised by something I learned from a customer.
  30. I have spoken with sales, customer service, or support about what they hear from customers.