I have seen acustomer-centric examplefrom anothercompany.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have readan article orbook aboutcustomerexperience.I have arguedfor a solutionbased on thecustomer’sperspective.I have usedwords orexpressions thecustomerthemselvesuse.I have updatedsomethingbased oncustomerfeedback.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I havehelped acustomersolve aproblem.I have testedour serviceor product asif I were acustomer.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have listenedto a customerinterview clipor audiorecording.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have read acustomercomment orreviewonline.I have useda customerjourney in aproject.I havesuggested animprovementbased on acustomerperspective.I havepersonallyexperienced afrustratingservice as acustomer.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I havedocumenteda customerinsight insome format.Free!I have takenpart in aworkshopfocused oncustomerexperience.I have useddata orinsights froma customersurvey.I have praiseda colleaguefor customer-centricbehavior.I have beensurprised bysomething Ilearned froma customer.I have reflectedon how ourservice impactsthe customer’sdaily life.I have putmyself in theshoes of atarget groupdifferent frommy own.I have askedthe question:“What would bemost valuablefor thecustomer?”I have spokento or askedquestions to acustomer in thepast month.I have said“we need totest this withrealcustomers.”I haveshared acustomerinsight withmy team.I haveobserved howa customeruses ourservice.I have seen acustomer-centric examplefrom anothercompany.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have readan article orbook aboutcustomerexperience.I have arguedfor a solutionbased on thecustomer’sperspective.I have usedwords orexpressions thecustomerthemselvesuse.I have updatedsomethingbased oncustomerfeedback.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I havehelped acustomersolve aproblem.I have testedour serviceor product asif I were acustomer.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have listenedto a customerinterview clipor audiorecording.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have read acustomercomment orreviewonline.I have useda customerjourney in aproject.I havesuggested animprovementbased on acustomerperspective.I havepersonallyexperienced afrustratingservice as acustomer.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I havedocumenteda customerinsight insome format.Free!I have takenpart in aworkshopfocused oncustomerexperience.I have useddata orinsights froma customersurvey.I have praiseda colleaguefor customer-centricbehavior.I have beensurprised bysomething Ilearned froma customer.I have reflectedon how ourservice impactsthe customer’sdaily life.I have putmyself in theshoes of atarget groupdifferent frommy own.I have askedthe question:“What would bemost valuablefor thecustomer?”I have spokento or askedquestions to acustomer in thepast month.I have said“we need totest this withrealcustomers.”I haveshared acustomerinsight withmy team.I haveobserved howa customeruses ourservice.

CUSTOMER CENTRIC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
  1. I have seen a customer-centric example from another company.
  2. I have participated in a meeting where customer needs were discussed.
  3. I have read an article or book about customer experience.
  4. I have argued for a solution based on the customer’s perspective.
  5. I have used words or expressions the customer themselves use.
  6. I have updated something based on customer feedback.
  7. I have spoken with sales, customer service, or support about what they hear from customers.
  8. I have helped a customer solve a problem.
  9. I have tested our service or product as if I were a customer.
  10. I have been part of a project where an idea was rejected due to low customer value.
  11. I have listened to a customer interview clip or audio recording.
  12. I have personally experienced a customer service interaction in the past two weeks.
  13. I have read a customer comment or review online.
  14. I have used a customer journey in a project.
  15. I have suggested an improvement based on a customer perspective.
  16. I have personally experienced a frustrating service as a customer.
  17. I have participated in an A/B test or similar customer-focused testing.
  18. I have documented a customer insight in some format.
  19. Free!
  20. I have taken part in a workshop focused on customer experience.
  21. I have used data or insights from a customer survey.
  22. I have praised a colleague for customer-centric behavior.
  23. I have been surprised by something I learned from a customer.
  24. I have reflected on how our service impacts the customer’s daily life.
  25. I have put myself in the shoes of a target group different from my own.
  26. I have asked the question: “What would be most valuable for the customer?”
  27. I have spoken to or asked questions to a customer in the past month.
  28. I have said “we need to test this with real customers.”
  29. I have shared a customer insight with my team.
  30. I have observed how a customer uses our service.