I havepersonallyexperienced afrustratingservice as acustomer.I have testedour serviceor product asif I were acustomer.I have spokento or askedquestions to acustomer in thepast month.I have askedthe question:“What would bemost valuablefor thecustomer?”I havedocumenteda customerinsight insome format.Free!I have read acustomercomment orreviewonline.I have beensurprised bysomething Ilearned froma customer.I have praiseda colleaguefor customer-centricbehavior.I havehelped acustomersolve aproblem.I have seen acustomer-centric examplefrom anothercompany.I have useda customerjourney in aproject.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have putmyself in theshoes of atarget groupdifferent frommy own.I have reflectedon how ourservice impactsthe customer’sdaily life.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I havesuggested animprovementbased on acustomerperspective.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I haveshared acustomerinsight withmy team.I have takenpart in aworkshopfocused oncustomerexperience.I have readan article orbook aboutcustomerexperience.I have usedwords orexpressions thecustomerthemselvesuse.I have arguedfor a solutionbased on thecustomer’sperspective.I haveobserved howa customeruses ourservice.I have listenedto a customerinterview clipor audiorecording.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have updatedsomethingbased oncustomerfeedback.I have said“we need totest this withrealcustomers.”I haveparticipated in ameeting wherecustomerneeds werediscussed.I have useddata orinsights froma customersurvey.I havepersonallyexperienced afrustratingservice as acustomer.I have testedour serviceor product asif I were acustomer.I have spokento or askedquestions to acustomer in thepast month.I have askedthe question:“What would bemost valuablefor thecustomer?”I havedocumenteda customerinsight insome format.Free!I have read acustomercomment orreviewonline.I have beensurprised bysomething Ilearned froma customer.I have praiseda colleaguefor customer-centricbehavior.I havehelped acustomersolve aproblem.I have seen acustomer-centric examplefrom anothercompany.I have useda customerjourney in aproject.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have putmyself in theshoes of atarget groupdifferent frommy own.I have reflectedon how ourservice impactsthe customer’sdaily life.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I havesuggested animprovementbased on acustomerperspective.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I haveshared acustomerinsight withmy team.I have takenpart in aworkshopfocused oncustomerexperience.I have readan article orbook aboutcustomerexperience.I have usedwords orexpressions thecustomerthemselvesuse.I have arguedfor a solutionbased on thecustomer’sperspective.I haveobserved howa customeruses ourservice.I have listenedto a customerinterview clipor audiorecording.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have updatedsomethingbased oncustomerfeedback.I have said“we need totest this withrealcustomers.”I haveparticipated in ameeting wherecustomerneeds werediscussed.I have useddata orinsights froma customersurvey.

CUSTOMER CENTRIC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
  1. I have personally experienced a frustrating service as a customer.
  2. I have tested our service or product as if I were a customer.
  3. I have spoken to or asked questions to a customer in the past month.
  4. I have asked the question: “What would be most valuable for the customer?”
  5. I have documented a customer insight in some format.
  6. Free!
  7. I have read a customer comment or review online.
  8. I have been surprised by something I learned from a customer.
  9. I have praised a colleague for customer-centric behavior.
  10. I have helped a customer solve a problem.
  11. I have seen a customer-centric example from another company.
  12. I have used a customer journey in a project.
  13. I have spoken with sales, customer service, or support about what they hear from customers.
  14. I have put myself in the shoes of a target group different from my own.
  15. I have reflected on how our service impacts the customer’s daily life.
  16. I have personally experienced a customer service interaction in the past two weeks.
  17. I have suggested an improvement based on a customer perspective.
  18. I have been part of a project where an idea was rejected due to low customer value.
  19. I have shared a customer insight with my team.
  20. I have taken part in a workshop focused on customer experience.
  21. I have read an article or book about customer experience.
  22. I have used words or expressions the customer themselves use.
  23. I have argued for a solution based on the customer’s perspective.
  24. I have observed how a customer uses our service.
  25. I have listened to a customer interview clip or audio recording.
  26. I have participated in an A/B test or similar customer-focused testing.
  27. I have updated something based on customer feedback.
  28. I have said “we need to test this with real customers.”
  29. I have participated in a meeting where customer needs were discussed.
  30. I have used data or insights from a customer survey.