Free!I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have said“we need totest this withrealcustomers.”I havesuggested animprovementbased on acustomerperspective.I have useda customerjourney in aproject.I havehelped acustomersolve aproblem.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have praiseda colleaguefor customer-centricbehavior.I have useddata orinsights froma customersurvey.I havedocumenteda customerinsight insome format.I haveshared acustomerinsight withmy team.I have read acustomercomment orreviewonline.I havepersonallyexperienced afrustratingservice as acustomer.I have spokento or askedquestions to acustomer in thepast month.I have testedour serviceor product asif I were acustomer.I have reflectedon how ourservice impactsthe customer’sdaily life.I have beensurprised bysomething Ilearned froma customer.I have askedthe question:“What would bemost valuablefor thecustomer?”I have arguedfor a solutionbased on thecustomer’sperspective.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have takenpart in aworkshopfocused oncustomerexperience.I haveobserved howa customeruses ourservice.I have readan article orbook aboutcustomerexperience.I have listenedto a customerinterview clipor audiorecording.I have seen acustomer-centric examplefrom anothercompany.I have usedwords orexpressions thecustomerthemselvesuse.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have updatedsomethingbased oncustomerfeedback.I have putmyself in theshoes of atarget groupdifferent frommy own.Free!I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have said“we need totest this withrealcustomers.”I havesuggested animprovementbased on acustomerperspective.I have useda customerjourney in aproject.I havehelped acustomersolve aproblem.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have praiseda colleaguefor customer-centricbehavior.I have useddata orinsights froma customersurvey.I havedocumenteda customerinsight insome format.I haveshared acustomerinsight withmy team.I have read acustomercomment orreviewonline.I havepersonallyexperienced afrustratingservice as acustomer.I have spokento or askedquestions to acustomer in thepast month.I have testedour serviceor product asif I were acustomer.I have reflectedon how ourservice impactsthe customer’sdaily life.I have beensurprised bysomething Ilearned froma customer.I have askedthe question:“What would bemost valuablefor thecustomer?”I have arguedfor a solutionbased on thecustomer’sperspective.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have takenpart in aworkshopfocused oncustomerexperience.I haveobserved howa customeruses ourservice.I have readan article orbook aboutcustomerexperience.I have listenedto a customerinterview clipor audiorecording.I have seen acustomer-centric examplefrom anothercompany.I have usedwords orexpressions thecustomerthemselvesuse.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have updatedsomethingbased oncustomerfeedback.I have putmyself in theshoes of atarget groupdifferent frommy own.

CUSTOMER CENTRIC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. I have spoken with sales, customer service, or support about what they hear from customers.
  3. I have said “we need to test this with real customers.”
  4. I have suggested an improvement based on a customer perspective.
  5. I have used a customer journey in a project.
  6. I have helped a customer solve a problem.
  7. I have been part of a project where an idea was rejected due to low customer value.
  8. I have praised a colleague for customer-centric behavior.
  9. I have used data or insights from a customer survey.
  10. I have documented a customer insight in some format.
  11. I have shared a customer insight with my team.
  12. I have read a customer comment or review online.
  13. I have personally experienced a frustrating service as a customer.
  14. I have spoken to or asked questions to a customer in the past month.
  15. I have tested our service or product as if I were a customer.
  16. I have reflected on how our service impacts the customer’s daily life.
  17. I have been surprised by something I learned from a customer.
  18. I have asked the question: “What would be most valuable for the customer?”
  19. I have argued for a solution based on the customer’s perspective.
  20. I have participated in a meeting where customer needs were discussed.
  21. I have taken part in a workshop focused on customer experience.
  22. I have observed how a customer uses our service.
  23. I have read an article or book about customer experience.
  24. I have listened to a customer interview clip or audio recording.
  25. I have seen a customer-centric example from another company.
  26. I have used words or expressions the customer themselves use.
  27. I have participated in an A/B test or similar customer-focused testing.
  28. I have personally experienced a customer service interaction in the past two weeks.
  29. I have updated something based on customer feedback.
  30. I have put myself in the shoes of a target group different from my own.