This bingo card has 30 words: Free!, I have spoken to or asked questions to a customer in the past month., I have personally experienced a customer service interaction in the past two weeks., I have participated in a meeting where customer needs were discussed., I have tested our service or product as if I were a customer., I have shared a customer insight with my team., I have observed how a customer uses our service., I have read a customer comment or review online., I have taken part in a workshop focused on customer experience., I have updated something based on customer feedback., I have asked the question: “What would be most valuable for the customer?”, I have praised a colleague for customer-centric behavior., I have used data or insights from a customer survey., I have helped a customer solve a problem., I have suggested an improvement based on a customer perspective., I have used a customer journey in a project., I have listened to a customer interview clip or audio recording., I have used words or expressions the customer themselves use., I have put myself in the shoes of a target group different from my own., I have documented a customer insight in some format., I have said “we need to test this with real customers.”, I have personally experienced a frustrating service as a customer., I have been surprised by something I learned from a customer., I have spoken with sales, customer service, or support about what they hear from customers., I have argued for a solution based on the customer’s perspective., I have participated in an A/B test or similar customer-focused testing., I have seen a customer-centric example from another company., I have read an article or book about customer experience., I have been part of a project where an idea was rejected due to low customer value. and I have reflected on how our service impacts the customer’s daily life..
Customer Centricity Bingo! | Adidas Bingo | Customer Experience | Sales Team Bingo | CE BINGO - CSRs
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