(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Say Hello
Safe environment
Make someone's day
Compassion
Document carefully
Recommend
Excellence
Use an enthusiastic tone
Empathy
Reduce suffering
Be aware of your body language
Accept responsibility
Follow up and Follow Through
Dignity
Verify that all of their questions have been answered
Apologize without placing blame
Accountability
Make eye contact
Make it memorable
Respect privacy
Hero
Pride
Responsiveness and Treatment Plan
Listen actively
Rockstar
Wash/Sanitize Hands Frequently
Be warm and welcoming
Be aware of your tone
Keep a tidy environment
Review all Medications
Experience
Service recovery
Use patient identifiers appropriately
Be kind
Inform patients of any delays
Narrate care (I'm washing my hands for your safety)
Is there anything else I can do?
Remember, what is mundane for you is probably new to them
