(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Remember, what is mundane for you is probably new to them
Review all Medications
Rockstar
Be warm and welcoming
Accountability
Apologize without placing blame
Be kind
Keep a tidy environment
Hero
Dignity
Recommend
Responsiveness and Treatment Plan
Make eye contact
Teamwork
Reduce suffering
Service recovery
Explain processes clearly
Empathy
Be aware of your tone
Verify that all of their questions have been answered
Use patient identifiers appropriately
Greet everyone
Respect privacy
Connect
Pride
Accept responsibility
Wash/Sanitize Hands Frequently
Compassion
Inform patients of any delays
Follow up and Follow Through
Be aware of your body language
Be patient
Narrate care (I'm washing my hands for your safety)
