(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Be aware of your tone
Greet everyone
Provide praise
Use an enthusiastic tone
Review all Medications
Excellence
Connect
Rockstar
Apologize without placing blame
Make eye contact
Is there anything else I can do?
Compassion
Return messages promptly
Recommend
Reduce suffering
Empathy
Make someone's day
Teamwork
Make it memorable
Verify that all of their questions have been answered
Wash/Sanitize Hands Frequently
Be positive
Listen actively
Respect privacy
Pride
Dignity
Explain processes clearly
Document carefully
Accept responsibility
Accountability
Follow up and Follow Through
Be aware of your body language
Safe environment
Use patient identifiers appropriately
Experience
Introduce yourself
Narrate care (I'm washing my hands for your safety)
Hero
Say Hello
Responsiveness and Treatment Plan
Service recovery
Remember, what is mundane for you is probably new to them
