(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Return messages promptly
Experience
Compassion
Say Hello
Verify that all of their questions have been answered
Apologize without placing blame
Document carefully
Make eye contact
Be aware of your tone
Recommend
Use an enthusiastic tone
Keep a tidy environment
Respect privacy
Rockstar
Inform patients of any delays
Be positive
Be kind
Safe environment
Be warm and welcoming
Teamwork
Pride
Be patient
Accept responsibility
Service recovery
Reduce suffering
Wash/Sanitize Hands Frequently
Introduce yourself
Hero
Make someone's day
Explain processes clearly
Connect
Greet everyone
Accountability
Responsiveness and Treatment Plan
Remember, what is mundane for you is probably new to them
Listen actively
Dignity
Be aware of your body language
Make it memorable
Excellence
Empathy
Narrate care (I'm washing my hands for your safety)
