(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Be patient
Make someone's day
Experience
Greet everyone
Apologize without placing blame
Dignity
Is there anything else I can do?
Listen actively
Hero
Review all Medications
Respect privacy
Wash/Sanitize Hands Frequently
Say Hello
Be positive
Use patient identifiers appropriately
Empathy
Compassion
Teamwork
Introduce yourself
Reduce suffering
Connect
Service recovery
Make eye contact
Safe environment
Rockstar
Accountability
Narrate care (I'm washing my hands for your safety)
Be warm and welcoming
Follow up and Follow Through
Make it memorable
Responsiveness and Treatment Plan
Be kind
Remember, what is mundane for you is probably new to them
Be aware of your tone
Inform patients of any delays
Accept responsibility
Recommend
Excellence
Return messages promptly
Explain processes clearly
Document carefully
Use an enthusiastic tone
Verify that all of their questions have been answered
