(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Document carefully
Use an enthusiastic tone
Review all Medications
Teamwork
Verify that all of their questions have been answered
Reduce suffering
Responsiveness and Treatment Plan
Be warm and welcoming
Rockstar
Be patient
Hero
Service recovery
Be kind
Make someone's day
Accept responsibility
Make it memorable
Be positive
Make eye contact
Connect
Excellence
Introduce yourself
Is there anything else I can do?
Say Hello
Dignity
Accountability
Pride
Listen actively
Provide praise
Be aware of your body language
Use patient identifiers appropriately
Narrate care (I'm washing my hands for your safety)
Safe environment
Greet everyone
Be aware of your tone
Inform patients of any delays
Apologize without placing blame
Compassion
Respect privacy
Wash/Sanitize Hands Frequently
Return messages promptly
Empathy
Keep a tidy environment
Follow up and Follow Through
Experience
Remember, what is mundane for you is probably new to them
