(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Return messages promptly
Keep a tidy environment
Respect privacy
Make someone's day
Say Hello
Introduce yourself
Accountability
Be aware of your body language
Apologize without placing blame
Is there anything else I can do?
Provide praise
Connect
Empathy
Teamwork
Pride
Follow up and Follow Through
Be patient
Hero
Use an enthusiastic tone
Use patient identifiers appropriately
Document carefully
Be kind
Narrate care (I'm washing my hands for your safety)
Be aware of your tone
Remember, what is mundane for you is probably new to them
Recommend
Make eye contact
Service recovery
Safe environment
Listen actively
Inform patients of any delays
Make it memorable
Responsiveness and Treatment Plan
Be warm and welcoming
Dignity
Accept responsibility
Experience
Explain processes clearly
Reduce suffering
Rockstar
Review all Medications
Wash/Sanitize Hands Frequently
Verify that all of their questions have been answered
