(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Apologize without placing blame
Service recovery
Inform patients of any delays
Empathy
Keep a tidy environment
Accept responsibility
Be patient
Review all Medications
Is there anything else I can do?
Make eye contact
Introduce yourself
Accountability
Be aware of your body language
Recommend
Experience
Dignity
Wash/Sanitize Hands Frequently
Reduce suffering
Document carefully
Be warm and welcoming
Pride
Make someone's day
Make it memorable
Listen actively
Be kind
Explain processes clearly
Compassion
Greet everyone
Respect privacy
Hero
Follow up and Follow Through
Remember, what is mundane for you is probably new to them
Be aware of your tone
Narrate care (I'm washing my hands for your safety)
Responsiveness and Treatment Plan
Rockstar
Teamwork
Provide praise
Use patient identifiers appropriately
Verify that all of their questions have been answered
