(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Make someone's day
Be patient
Wash/Sanitize Hands Frequently
Say Hello
Inform patients of any delays
Responsiveness and Treatment Plan
Apologize without placing blame
Be aware of your tone
Document carefully
Keep a tidy environment
Review all Medications
Be warm and welcoming
Make it memorable
Safe environment
Is there anything else I can do?
Follow up and Follow Through
Reduce suffering
Connect
Dignity
Experience
Introduce yourself
Use an enthusiastic tone
Be positive
Excellence
Compassion
Hero
Return messages promptly
Explain processes clearly
Empathy
Verify that all of their questions have been answered
Listen actively
Service recovery
Recommend
Greet everyone
Accountability
Be aware of your body language
Pride
Respect privacy
Use patient identifiers appropriately
Narrate care (I'm washing my hands for your safety)
Accept responsibility
Be kind
Provide praise
Teamwork
Rockstar
Remember, what is mundane for you is probably new to them
