Narrate care (I'm washing my hands for your safety) Be patient Make someone's day Verify that all of their questions have been answered Listen actively Rockstar Be aware of your body language Remember, what is mundane for you is probably new to them Accountability Connect Teamwork Wash/Sanitize Hands Frequently Be warm and welcoming Make it memorable Return messages promptly Respect privacy Experience Apologize without placing blame Recommend Pride Empathy Dignity Review all Medications Follow up and Follow Through Introduce yourself Make eye contact Is there anything else I can do? Document carefully Be kind Safe environment Accept responsibility Use patient identifiers appropriately Be positive Say Hello Explain processes clearly Excellence Provide praise Inform patients of any delays Use an enthusiastic tone Compassion Keep a tidy environment Responsiveness and Treatment Plan Reduce suffering Hero Be aware of your tone Service recovery Greet everyone Narrate care (I'm washing my hands for your safety) Be patient Make someone's day Verify that all of their questions have been answered Listen actively Rockstar Be aware of your body language Remember, what is mundane for you is probably new to them Accountability Connect Teamwork Wash/Sanitize Hands Frequently Be warm and welcoming Make it memorable Return messages promptly Respect privacy Experience Apologize without placing blame Recommend Pride Empathy Dignity Review all Medications Follow up and Follow Through Introduce yourself Make eye contact Is there anything else I can do? Document carefully Be kind Safe environment Accept responsibility Use patient identifiers appropriately Be positive Say Hello Explain processes clearly Excellence Provide praise Inform patients of any delays Use an enthusiastic tone Compassion Keep a tidy environment Responsiveness and Treatment Plan Reduce suffering Hero Be aware of your tone Service recovery Greet everyone
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Narrate care (I'm washing my hands for your safety)
Be patient
Make someone's day
Verify that all of their questions have been answered
Listen actively
Rockstar
Be aware of your body language
Remember, what is mundane for you is probably new to them
Accountability
Connect
Teamwork
Wash/Sanitize Hands Frequently
Be warm and welcoming
Make it memorable
Return messages promptly
Respect privacy
Experience
Apologize without placing blame
Recommend
Pride
Empathy
Dignity
Review all Medications
Follow up and Follow Through
Introduce yourself
Make eye contact
Is there anything else I can do?
Document carefully
Be kind
Safe environment
Accept responsibility
Use patient identifiers appropriately
Be positive
Say Hello
Explain processes clearly
Excellence
Provide praise
Inform patients of any delays
Use an enthusiastic tone
Compassion
Keep a tidy environment
Responsiveness and Treatment Plan
Reduce suffering
Hero
Be aware of your tone
Service recovery
Greet everyone