This bingo card has a free space and 47 words: Make someone's day, Apologize without placing blame, Narrate care (I'm washing my hands for your safety), Is there anything else I can do?, Be positive, Be kind, Be patient, Make it memorable, Make eye contact, Use an enthusiastic tone, Safe environment, Teamwork, Empathy, Reduce suffering, Service recovery, Pride, Accountability, Dignity, Listen actively, Accept responsibility, Say Hello, Introduce yourself, Connect, Provide praise, Excellence, Experience, Compassion, Hero, Recommend, Responsiveness and Treatment Plan, Rockstar, Verify that all of their questions have been answered, Greet everyone, Remember, what is mundane for you is probably new to them, Respect privacy, Document carefully, Be aware of your tone, Inform patients of any delays, Explain processes clearly, Be warm and welcoming, Keep a tidy environment, Use patient identifiers appropriately, Wash/Sanitize Hands Frequently, Return messages promptly, Follow up and Follow Through, Be aware of your body language and Review all Medications.
Patient Experience BINGO | Enhancing the Patient Experience | Enhancing the Patient Experience | HAND INJURY PREVENTION | Enhancing the Patient Experience
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