20.) Calledtech andsubmitted anexception withINC number.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.8.)Submitteda red flagform inOnbase.6.)Spokewith acustomerthat was intheir 90’s.12.) Call ranpastlunch/break,sentexception in.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.23.)DisplayedCriticalValues whileassistingcustomer.11.)Respond toemails sentin a timelymanner.15.) De-escalated asituation with acustomer usingmagic phrases.10.)Completedlost/stolenwith alternateaddress.4.)Reviewed 3months ofmemos beforeassistingaccount.9.) Completed2 or morebalancetransfers onone account.14.) Receivea qualitykudos fromquality!13.) Assista peer inLake Maryteam’s chat.18.) Trinityand Jakeemorder lunchto the office.16.) UseMastercardconnect.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.2.) Readthird partynondisclosurescript.1.) Handled110accounts inone day.21.)PreformedStandardVerificationon account.17.) UpdatedAddress, PhoneNumber,and email onone account.7.)Rereadpaymentscript due tocustomerinterrupting.3.) Spoke withArtrepresentativeduring warmtransfer:5.) Removeduplicatenumbers andupdate memoon account.20.) Calledtech andsubmitted anexception withINC number.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.8.)Submitteda red flagform inOnbase.6.)Spokewith acustomerthat was intheir 90’s.12.) Call ranpastlunch/break,sentexception in.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.23.)DisplayedCriticalValues whileassistingcustomer.11.)Respond toemails sentin a timelymanner.15.) De-escalated asituation with acustomer usingmagic phrases.10.)Completedlost/stolenwith alternateaddress.4.)Reviewed 3months ofmemos beforeassistingaccount.9.) Completed2 or morebalancetransfers onone account.14.) Receivea qualitykudos fromquality!13.) Assista peer inLake Maryteam’s chat.18.) Trinityand Jakeemorder lunchto the office.16.) UseMastercardconnect.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.2.) Readthird partynondisclosurescript.1.) Handled110accounts inone day.21.)PreformedStandardVerificationon account.17.) UpdatedAddress, PhoneNumber,and email onone account.7.)Rereadpaymentscript due tocustomerinterrupting.3.) Spoke withArtrepresentativeduring warmtransfer:5.) Removeduplicatenumbers andupdate memoon account.

Team Boyd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
N
4
B
5
I
6
N
7
G
8
B
9
B
10
O
11
G
12
G
13
O
14
G
15
G
16
I
17
O
18
I
19
B
20
I
21
N
22
I
23
N
24
O
  1. B-20.) Called tech and submitted an exception with INC number.
  2. O-24.) Interacted with Team Boyd chat on teams with helpful tips and tricks.
  3. N-8.)Submitted a red flag form in Onbase.
  4. B-6.)Spoke with a customer that was in their 90’s.
  5. I-12.) Call ran past lunch/break, sent exception in.
  6. N-22.) Submitted late fee waiver in Onbase/Agent portal and advised customer of 2-3 business day processing time.
  7. G-23.)Displayed Critical Values while assisting customer.
  8. B-11.) Respond to emails sent in a timely manner.
  9. B-15.) De-escalated a situation with a customer using magic phrases.
  10. O-10.) Completed lost/stolen with alternate address.
  11. G-4.)Reviewed 3 months of memos before assisting account.
  12. G-9.) Completed 2 or more balance transfers on one account.
  13. O-14.) Receive a quality kudos from quality!
  14. G-13.) Assist a peer in Lake Mary team’s chat.
  15. G-18.) Trinity and Jakeem order lunch to the office.
  16. I-16.) Use Mastercard connect.
  17. O-19.) Received a call with no Audio and read the no caller script in online help.
  18. I-2.) Read third party non disclosure script.
  19. B-1.) Handled 110 accounts in one day.
  20. I-21.) Preformed Standard Verification on account.
  21. N-17.) Updated Address, Phone Number, and email on one account.
  22. I-7.)Reread payment script due to customer interrupting.
  23. N-3.) Spoke with Art representative during warm transfer:
  24. O-5.) Remove duplicate numbers and update memo on account.