8.)Submitteda red flagform inOnbase.4.)Reviewed 3months ofmemos beforeassistingaccount.3.) Spoke withArtrepresentativeduring warmtransfer:16.) UseMastercardconnect.11.)Respond toemails sentin a timelymanner.10.)Completedlost/stolenwith alternateaddress.9.) Completed2 or morebalancetransfers onone account.2.) Readthird partynondisclosurescript.23.)DisplayedCriticalValues whileassistingcustomer.15.) De-escalated asituation with acustomer usingmagic phrases.6.)Spokewith acustomerthat was intheir 90’s.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.13.) Assista peer inLake Maryteam’s chat.20.) Calledtech andsubmitted anexception withINC number.5.) Removeduplicatenumbers andupdate memoon account.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.12.) Call ranpastlunch/break,sentexception in.18.) Trinityand Jakeemorder lunchto the office.7.)Rereadpaymentscript due tocustomerinterrupting.17.) UpdatedAddress, PhoneNumber,and email onone account.14.) Receivea qualitykudos fromquality!1.) Handled110accounts inone day.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.21.)PreformedStandardVerificationon account.8.)Submitteda red flagform inOnbase.4.)Reviewed 3months ofmemos beforeassistingaccount.3.) Spoke withArtrepresentativeduring warmtransfer:16.) UseMastercardconnect.11.)Respond toemails sentin a timelymanner.10.)Completedlost/stolenwith alternateaddress.9.) Completed2 or morebalancetransfers onone account.2.) Readthird partynondisclosurescript.23.)DisplayedCriticalValues whileassistingcustomer.15.) De-escalated asituation with acustomer usingmagic phrases.6.)Spokewith acustomerthat was intheir 90’s.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.13.) Assista peer inLake Maryteam’s chat.20.) Calledtech andsubmitted anexception withINC number.5.) Removeduplicatenumbers andupdate memoon account.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.12.) Call ranpastlunch/break,sentexception in.18.) Trinityand Jakeemorder lunchto the office.7.)Rereadpaymentscript due tocustomerinterrupting.17.) UpdatedAddress, PhoneNumber,and email onone account.14.) Receivea qualitykudos fromquality!1.) Handled110accounts inone day.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.21.)PreformedStandardVerificationon account.

Team Boyd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
N
4
I
5
B
6
O
7
G
8
I
9
G
10
B
11
B
12
N
13
G
14
B
15
O
16
O
17
I
18
G
19
I
20
N
21
O
22
B
23
O
24
I
  1. N-8.)Submitted a red flag form in Onbase.
  2. G-4.)Reviewed 3 months of memos before assisting account.
  3. N-3.) Spoke with Art representative during warm transfer:
  4. I-16.) Use Mastercard connect.
  5. B-11.) Respond to emails sent in a timely manner.
  6. O-10.) Completed lost/stolen with alternate address.
  7. G-9.) Completed 2 or more balance transfers on one account.
  8. I-2.) Read third party non disclosure script.
  9. G-23.)Displayed Critical Values while assisting customer.
  10. B-15.) De-escalated a situation with a customer using magic phrases.
  11. B-6.)Spoke with a customer that was in their 90’s.
  12. N-22.) Submitted late fee waiver in Onbase/Agent portal and advised customer of 2-3 business day processing time.
  13. G-13.) Assist a peer in Lake Mary team’s chat.
  14. B-20.) Called tech and submitted an exception with INC number.
  15. O-5.) Remove duplicate numbers and update memo on account.
  16. O-24.) Interacted with Team Boyd chat on teams with helpful tips and tricks.
  17. I-12.) Call ran past lunch/break, sent exception in.
  18. G-18.) Trinity and Jakeem order lunch to the office.
  19. I-7.)Reread payment script due to customer interrupting.
  20. N-17.) Updated Address, Phone Number, and email on one account.
  21. O-14.) Receive a quality kudos from quality!
  22. B-1.) Handled 110 accounts in one day.
  23. O-19.) Received a call with no Audio and read the no caller script in online help.
  24. I-21.) Preformed Standard Verification on account.