23.)DisplayedCriticalValues whileassistingcustomer.15.) De-escalated asituation with acustomer usingmagic phrases.3.) Spoke withArtrepresentativeduring warmtransfer:1.) Handled110accounts inone day.7.)Rereadpaymentscript due tocustomerinterrupting.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.2.) Readthird partynondisclosurescript.11.)Respond toemails sentin a timelymanner.18.) Trinityand Jakeemorder lunchto the office.13.) Assista peer inLake Maryteam’s chat.9.) Completed2 or morebalancetransfers onone account.10.)Completedlost/stolenwith alternateaddress.14.) Receivea qualitykudos fromquality!5.) Removeduplicatenumbers andupdate memoon account.21.)PreformedStandardVerificationon account.17.) UpdatedAddress, PhoneNumber,and email onone account.4.)Reviewed 3months ofmemos beforeassistingaccount.16.) UseMastercardconnect.12.) Call ranpastlunch/break,sentexception in.8.)Submitteda red flagform inOnbase.20.) Calledtech andsubmitted anexception withINC number.6.)Spokewith acustomerthat was intheir 90’s.23.)DisplayedCriticalValues whileassistingcustomer.15.) De-escalated asituation with acustomer usingmagic phrases.3.) Spoke withArtrepresentativeduring warmtransfer:1.) Handled110accounts inone day.7.)Rereadpaymentscript due tocustomerinterrupting.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.2.) Readthird partynondisclosurescript.11.)Respond toemails sentin a timelymanner.18.) Trinityand Jakeemorder lunchto the office.13.) Assista peer inLake Maryteam’s chat.9.) Completed2 or morebalancetransfers onone account.10.)Completedlost/stolenwith alternateaddress.14.) Receivea qualitykudos fromquality!5.) Removeduplicatenumbers andupdate memoon account.21.)PreformedStandardVerificationon account.17.) UpdatedAddress, PhoneNumber,and email onone account.4.)Reviewed 3months ofmemos beforeassistingaccount.16.) UseMastercardconnect.12.) Call ranpastlunch/break,sentexception in.8.)Submitteda red flagform inOnbase.20.) Calledtech andsubmitted anexception withINC number.6.)Spokewith acustomerthat was intheir 90’s.

Team Boyd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
N
4
B
5
I
6
O
7
O
8
N
9
I
10
B
11
G
12
G
13
G
14
O
15
O
16
O
17
I
18
N
19
G
20
I
21
I
22
N
23
B
24
B
  1. G-23.)Displayed Critical Values while assisting customer.
  2. B-15.) De-escalated a situation with a customer using magic phrases.
  3. N-3.) Spoke with Art representative during warm transfer:
  4. B-1.) Handled 110 accounts in one day.
  5. I-7.)Reread payment script due to customer interrupting.
  6. O-24.) Interacted with Team Boyd chat on teams with helpful tips and tricks.
  7. O-19.) Received a call with no Audio and read the no caller script in online help.
  8. N-22.) Submitted late fee waiver in Onbase/Agent portal and advised customer of 2-3 business day processing time.
  9. I-2.) Read third party non disclosure script.
  10. B-11.) Respond to emails sent in a timely manner.
  11. G-18.) Trinity and Jakeem order lunch to the office.
  12. G-13.) Assist a peer in Lake Mary team’s chat.
  13. G-9.) Completed 2 or more balance transfers on one account.
  14. O-10.) Completed lost/stolen with alternate address.
  15. O-14.) Receive a quality kudos from quality!
  16. O-5.) Remove duplicate numbers and update memo on account.
  17. I-21.) Preformed Standard Verification on account.
  18. N-17.) Updated Address, Phone Number, and email on one account.
  19. G-4.)Reviewed 3 months of memos before assisting account.
  20. I-16.) Use Mastercard connect.
  21. I-12.) Call ran past lunch/break, sent exception in.
  22. N-8.)Submitted a red flag form in Onbase.
  23. B-20.) Called tech and submitted an exception with INC number.
  24. B-6.)Spoke with a customer that was in their 90’s.