6.)Spokewith acustomerthat was intheir 90’s.3.) Spoke withArtrepresentativeduring warmtransfer:15.) De-escalated asituation with acustomer usingmagic phrases.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.2.) Readthird partynondisclosurescript.11.)Respond toemails sentin a timelymanner.16.) UseMastercardconnect.9.) Completed2 or morebalancetransfers onone account.8.)Submitteda red flagform inOnbase.1.) Handled110accounts inone day.12.) Call ranpastlunch/break,sentexception in.10.)Completedlost/stolenwith alternateaddress.7.)Rereadpaymentscript due tocustomerinterrupting.13.) Assista peer inLake Maryteam’s chat.5.) Removeduplicatenumbers andupdate memoon account.20.) Calledtech andsubmitted anexception withINC number.18.) Trinityand Jakeemorder lunchto the office.17.) UpdatedAddress, PhoneNumber,and email onone account.4.)Reviewed 3months ofmemos beforeassistingaccount.21.)PreformedStandardVerificationon account.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.23.)DisplayedCriticalValues whileassistingcustomer.14.) Receivea qualitykudos fromquality!6.)Spokewith acustomerthat was intheir 90’s.3.) Spoke withArtrepresentativeduring warmtransfer:15.) De-escalated asituation with acustomer usingmagic phrases.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.2.) Readthird partynondisclosurescript.11.)Respond toemails sentin a timelymanner.16.) UseMastercardconnect.9.) Completed2 or morebalancetransfers onone account.8.)Submitteda red flagform inOnbase.1.) Handled110accounts inone day.12.) Call ranpastlunch/break,sentexception in.10.)Completedlost/stolenwith alternateaddress.7.)Rereadpaymentscript due tocustomerinterrupting.13.) Assista peer inLake Maryteam’s chat.5.) Removeduplicatenumbers andupdate memoon account.20.) Calledtech andsubmitted anexception withINC number.18.) Trinityand Jakeemorder lunchto the office.17.) UpdatedAddress, PhoneNumber,and email onone account.4.)Reviewed 3months ofmemos beforeassistingaccount.21.)PreformedStandardVerificationon account.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.23.)DisplayedCriticalValues whileassistingcustomer.14.) Receivea qualitykudos fromquality!

Team Boyd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
B
4
O
5
N
6
I
7
B
8
I
9
G
10
N
11
B
12
I
13
O
14
I
15
G
16
O
17
B
18
G
19
N
20
G
21
I
22
O
23
G
24
O
  1. B-6.)Spoke with a customer that was in their 90’s.
  2. N-3.) Spoke with Art representative during warm transfer:
  3. B-15.) De-escalated a situation with a customer using magic phrases.
  4. O-24.) Interacted with Team Boyd chat on teams with helpful tips and tricks.
  5. N-22.) Submitted late fee waiver in Onbase/Agent portal and advised customer of 2-3 business day processing time.
  6. I-2.) Read third party non disclosure script.
  7. B-11.) Respond to emails sent in a timely manner.
  8. I-16.) Use Mastercard connect.
  9. G-9.) Completed 2 or more balance transfers on one account.
  10. N-8.)Submitted a red flag form in Onbase.
  11. B-1.) Handled 110 accounts in one day.
  12. I-12.) Call ran past lunch/break, sent exception in.
  13. O-10.) Completed lost/stolen with alternate address.
  14. I-7.)Reread payment script due to customer interrupting.
  15. G-13.) Assist a peer in Lake Mary team’s chat.
  16. O-5.) Remove duplicate numbers and update memo on account.
  17. B-20.) Called tech and submitted an exception with INC number.
  18. G-18.) Trinity and Jakeem order lunch to the office.
  19. N-17.) Updated Address, Phone Number, and email on one account.
  20. G-4.)Reviewed 3 months of memos before assisting account.
  21. I-21.) Preformed Standard Verification on account.
  22. O-19.) Received a call with no Audio and read the no caller script in online help.
  23. G-23.)Displayed Critical Values while assisting customer.
  24. O-14.) Receive a quality kudos from quality!