2.) Readthird partynondisclosurescript.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.15.) De-escalated asituation with acustomer usingmagic phrases.1.) Handled110accounts inone day.11.)Respond toemails sentin a timelymanner.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.5.) Removeduplicatenumbers andupdate memoon account.8.)Submitteda red flagform inOnbase.12.) Call ranpastlunch/break,sentexception in.14.) Receivea qualitykudos fromquality!3.) Spoke withArtrepresentativeduring warmtransfer:9.) Completed2 or morebalancetransfers onone account.21.)PreformedStandardVerificationon account.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.18.) Trinityand Jakeemorder lunchto the office.16.) UseMastercardconnect.20.) Calledtech andsubmitted anexception withINC number.13.) Assista peer inLake Maryteam’s chat.7.)Rereadpaymentscript due tocustomerinterrupting.17.) UpdatedAddress, PhoneNumber,and email onone account.23.)DisplayedCriticalValues whileassistingcustomer.6.)Spokewith acustomerthat was intheir 90’s.10.)Completedlost/stolenwith alternateaddress.4.)Reviewed 3months ofmemos beforeassistingaccount.2.) Readthird partynondisclosurescript.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.15.) De-escalated asituation with acustomer usingmagic phrases.1.) Handled110accounts inone day.11.)Respond toemails sentin a timelymanner.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.5.) Removeduplicatenumbers andupdate memoon account.8.)Submitteda red flagform inOnbase.12.) Call ranpastlunch/break,sentexception in.14.) Receivea qualitykudos fromquality!3.) Spoke withArtrepresentativeduring warmtransfer:9.) Completed2 or morebalancetransfers onone account.21.)PreformedStandardVerificationon account.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.18.) Trinityand Jakeemorder lunchto the office.16.) UseMastercardconnect.20.) Calledtech andsubmitted anexception withINC number.13.) Assista peer inLake Maryteam’s chat.7.)Rereadpaymentscript due tocustomerinterrupting.17.) UpdatedAddress, PhoneNumber,and email onone account.23.)DisplayedCriticalValues whileassistingcustomer.6.)Spokewith acustomerthat was intheir 90’s.10.)Completedlost/stolenwith alternateaddress.4.)Reviewed 3months ofmemos beforeassistingaccount.

Team Boyd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
B
4
B
5
B
6
O
7
O
8
N
9
I
10
O
11
N
12
G
13
I
14
O
15
G
16
I
17
B
18
G
19
I
20
N
21
G
22
B
23
O
24
G
  1. I-2.) Read third party non disclosure script.
  2. N-22.) Submitted late fee waiver in Onbase/Agent portal and advised customer of 2-3 business day processing time.
  3. B-15.) De-escalated a situation with a customer using magic phrases.
  4. B-1.) Handled 110 accounts in one day.
  5. B-11.) Respond to emails sent in a timely manner.
  6. O-19.) Received a call with no Audio and read the no caller script in online help.
  7. O-5.) Remove duplicate numbers and update memo on account.
  8. N-8.)Submitted a red flag form in Onbase.
  9. I-12.) Call ran past lunch/break, sent exception in.
  10. O-14.) Receive a quality kudos from quality!
  11. N-3.) Spoke with Art representative during warm transfer:
  12. G-9.) Completed 2 or more balance transfers on one account.
  13. I-21.) Preformed Standard Verification on account.
  14. O-24.) Interacted with Team Boyd chat on teams with helpful tips and tricks.
  15. G-18.) Trinity and Jakeem order lunch to the office.
  16. I-16.) Use Mastercard connect.
  17. B-20.) Called tech and submitted an exception with INC number.
  18. G-13.) Assist a peer in Lake Mary team’s chat.
  19. I-7.)Reread payment script due to customer interrupting.
  20. N-17.) Updated Address, Phone Number, and email on one account.
  21. G-23.)Displayed Critical Values while assisting customer.
  22. B-6.)Spoke with a customer that was in their 90’s.
  23. O-10.) Completed lost/stolen with alternate address.
  24. G-4.)Reviewed 3 months of memos before assisting account.