7.)Rereadpaymentscript due tocustomerinterrupting.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.5.) Removeduplicatenumbers andupdate memoon account.3.) Spoke withArtrepresentativeduring warmtransfer:24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.14.) Receivea qualitykudos fromquality!21.)PreformedStandardVerificationon account.17.) UpdatedAddress, PhoneNumber,and email onone account.23.)DisplayedCriticalValues whileassistingcustomer.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.8.)Submitteda red flagform inOnbase.12.) Call ranpastlunch/break,sentexception in.20.) Calledtech andsubmitted anexception withINC number.16.) UseMastercardconnect.15.) De-escalated asituation with acustomer usingmagic phrases.11.)Respond toemails sentin a timelymanner.10.)Completedlost/stolenwith alternateaddress.13.) Assista peer inLake Maryteam’s chat.18.) Trinityand Jakeemorder lunchto the office.6.)Spokewith acustomerthat was intheir 90’s.9.) Completed2 or morebalancetransfers onone account.4.)Reviewed 3months ofmemos beforeassistingaccount.1.) Handled110accounts inone day.2.) Readthird partynondisclosurescript.7.)Rereadpaymentscript due tocustomerinterrupting.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.5.) Removeduplicatenumbers andupdate memoon account.3.) Spoke withArtrepresentativeduring warmtransfer:24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.14.) Receivea qualitykudos fromquality!21.)PreformedStandardVerificationon account.17.) UpdatedAddress, PhoneNumber,and email onone account.23.)DisplayedCriticalValues whileassistingcustomer.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.8.)Submitteda red flagform inOnbase.12.) Call ranpastlunch/break,sentexception in.20.) Calledtech andsubmitted anexception withINC number.16.) UseMastercardconnect.15.) De-escalated asituation with acustomer usingmagic phrases.11.)Respond toemails sentin a timelymanner.10.)Completedlost/stolenwith alternateaddress.13.) Assista peer inLake Maryteam’s chat.18.) Trinityand Jakeemorder lunchto the office.6.)Spokewith acustomerthat was intheir 90’s.9.) Completed2 or morebalancetransfers onone account.4.)Reviewed 3months ofmemos beforeassistingaccount.1.) Handled110accounts inone day.2.) Readthird partynondisclosurescript.

Team Boyd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
O
4
N
5
O
6
O
7
I
8
N
9
G
10
N
11
N
12
I
13
B
14
I
15
B
16
B
17
O
18
G
19
G
20
B
21
G
22
G
23
B
24
I
  1. I-7.)Reread payment script due to customer interrupting.
  2. O-19.) Received a call with no Audio and read the no caller script in online help.
  3. O-5.) Remove duplicate numbers and update memo on account.
  4. N-3.) Spoke with Art representative during warm transfer:
  5. O-24.) Interacted with Team Boyd chat on teams with helpful tips and tricks.
  6. O-14.) Receive a quality kudos from quality!
  7. I-21.) Preformed Standard Verification on account.
  8. N-17.) Updated Address, Phone Number, and email on one account.
  9. G-23.)Displayed Critical Values while assisting customer.
  10. N-22.) Submitted late fee waiver in Onbase/Agent portal and advised customer of 2-3 business day processing time.
  11. N-8.)Submitted a red flag form in Onbase.
  12. I-12.) Call ran past lunch/break, sent exception in.
  13. B-20.) Called tech and submitted an exception with INC number.
  14. I-16.) Use Mastercard connect.
  15. B-15.) De-escalated a situation with a customer using magic phrases.
  16. B-11.) Respond to emails sent in a timely manner.
  17. O-10.) Completed lost/stolen with alternate address.
  18. G-13.) Assist a peer in Lake Mary team’s chat.
  19. G-18.) Trinity and Jakeem order lunch to the office.
  20. B-6.)Spoke with a customer that was in their 90’s.
  21. G-9.) Completed 2 or more balance transfers on one account.
  22. G-4.)Reviewed 3 months of memos before assisting account.
  23. B-1.) Handled 110 accounts in one day.
  24. I-2.) Read third party non disclosure script.