5.) Removeduplicatenumbers andupdate memoon account.15.) De-escalated asituation with acustomer usingmagic phrases.3.) Spoke withArtrepresentativeduring warmtransfer:11.)Respond toemails sentin a timelymanner.17.) UpdatedAddress, PhoneNumber,and email onone account.10.)Completedlost/stolenwith alternateaddress.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.6.)Spokewith acustomerthat was intheir 90’s.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.14.) Receivea qualitykudos fromquality!16.) UseMastercardconnect.18.) Trinityand Jakeemorder lunchto the office.13.) Assista peer inLake Maryteam’s chat.7.)Rereadpaymentscript due tocustomerinterrupting.4.)Reviewed 3months ofmemos beforeassistingaccount.23.)DisplayedCriticalValues whileassistingcustomer.9.) Completed2 or morebalancetransfers onone account.8.)Submitteda red flagform inOnbase.12.) Call ranpastlunch/break,sentexception in.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.1.) Handled110accounts inone day.20.) Calledtech andsubmitted anexception withINC number.2.) Readthird partynondisclosurescript.21.)PreformedStandardVerificationon account.5.) Removeduplicatenumbers andupdate memoon account.15.) De-escalated asituation with acustomer usingmagic phrases.3.) Spoke withArtrepresentativeduring warmtransfer:11.)Respond toemails sentin a timelymanner.17.) UpdatedAddress, PhoneNumber,and email onone account.10.)Completedlost/stolenwith alternateaddress.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.6.)Spokewith acustomerthat was intheir 90’s.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.14.) Receivea qualitykudos fromquality!16.) UseMastercardconnect.18.) Trinityand Jakeemorder lunchto the office.13.) Assista peer inLake Maryteam’s chat.7.)Rereadpaymentscript due tocustomerinterrupting.4.)Reviewed 3months ofmemos beforeassistingaccount.23.)DisplayedCriticalValues whileassistingcustomer.9.) Completed2 or morebalancetransfers onone account.8.)Submitteda red flagform inOnbase.12.) Call ranpastlunch/break,sentexception in.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.1.) Handled110accounts inone day.20.) Calledtech andsubmitted anexception withINC number.2.) Readthird partynondisclosurescript.21.)PreformedStandardVerificationon account.

Team Boyd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
N
4
B
5
N
6
O
7
O
8
B
9
N
10
O
11
I
12
G
13
G
14
I
15
G
16
G
17
G
18
N
19
I
20
O
21
B
22
B
23
I
24
I
  1. O-5.) Remove duplicate numbers and update memo on account.
  2. B-15.) De-escalated a situation with a customer using magic phrases.
  3. N-3.) Spoke with Art representative during warm transfer:
  4. B-11.) Respond to emails sent in a timely manner.
  5. N-17.) Updated Address, Phone Number, and email on one account.
  6. O-10.) Completed lost/stolen with alternate address.
  7. O-24.) Interacted with Team Boyd chat on teams with helpful tips and tricks.
  8. B-6.)Spoke with a customer that was in their 90’s.
  9. N-22.) Submitted late fee waiver in Onbase/Agent portal and advised customer of 2-3 business day processing time.
  10. O-14.) Receive a quality kudos from quality!
  11. I-16.) Use Mastercard connect.
  12. G-18.) Trinity and Jakeem order lunch to the office.
  13. G-13.) Assist a peer in Lake Mary team’s chat.
  14. I-7.)Reread payment script due to customer interrupting.
  15. G-4.)Reviewed 3 months of memos before assisting account.
  16. G-23.)Displayed Critical Values while assisting customer.
  17. G-9.) Completed 2 or more balance transfers on one account.
  18. N-8.)Submitted a red flag form in Onbase.
  19. I-12.) Call ran past lunch/break, sent exception in.
  20. O-19.) Received a call with no Audio and read the no caller script in online help.
  21. B-1.) Handled 110 accounts in one day.
  22. B-20.) Called tech and submitted an exception with INC number.
  23. I-2.) Read third party non disclosure script.
  24. I-21.) Preformed Standard Verification on account.