17.) UpdatedAddress, PhoneNumber,and email onone account.3.) Spoke withArtrepresentativeduring warmtransfer:22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.10.)Completedlost/stolenwith alternateaddress.18.) Trinityand Jakeemorder lunchto the office.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.9.) Completed2 or morebalancetransfers onone account.4.)Reviewed 3months ofmemos beforeassistingaccount.21.)PreformedStandardVerificationon account.23.)DisplayedCriticalValues whileassistingcustomer.6.)Spokewith acustomerthat was intheir 90’s.13.) Assista peer inLake Maryteam’s chat.20.) Calledtech andsubmitted anexception withINC number.2.) Readthird partynondisclosurescript.5.) Removeduplicatenumbers andupdate memoon account.8.)Submitteda red flagform inOnbase.14.) Receivea qualitykudos fromquality!11.)Respond toemails sentin a timelymanner.16.) UseMastercardconnect.7.)Rereadpaymentscript due tocustomerinterrupting.12.) Call ranpastlunch/break,sentexception in.15.) De-escalated asituation with acustomer usingmagic phrases.1.) Handled110accounts inone day.17.) UpdatedAddress, PhoneNumber,and email onone account.3.) Spoke withArtrepresentativeduring warmtransfer:22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.10.)Completedlost/stolenwith alternateaddress.18.) Trinityand Jakeemorder lunchto the office.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.9.) Completed2 or morebalancetransfers onone account.4.)Reviewed 3months ofmemos beforeassistingaccount.21.)PreformedStandardVerificationon account.23.)DisplayedCriticalValues whileassistingcustomer.6.)Spokewith acustomerthat was intheir 90’s.13.) Assista peer inLake Maryteam’s chat.20.) Calledtech andsubmitted anexception withINC number.2.) Readthird partynondisclosurescript.5.) Removeduplicatenumbers andupdate memoon account.8.)Submitteda red flagform inOnbase.14.) Receivea qualitykudos fromquality!11.)Respond toemails sentin a timelymanner.16.) UseMastercardconnect.7.)Rereadpaymentscript due tocustomerinterrupting.12.) Call ranpastlunch/break,sentexception in.15.) De-escalated asituation with acustomer usingmagic phrases.1.) Handled110accounts inone day.

Team Boyd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
N
4
O
5
O
6
G
7
O
8
G
9
G
10
I
11
G
12
B
13
G
14
B
15
I
16
O
17
N
18
O
19
B
20
I
21
I
22
I
23
B
24
B
  1. N-17.) Updated Address, Phone Number, and email on one account.
  2. N-3.) Spoke with Art representative during warm transfer:
  3. N-22.) Submitted late fee waiver in Onbase/Agent portal and advised customer of 2-3 business day processing time.
  4. O-24.) Interacted with Team Boyd chat on teams with helpful tips and tricks.
  5. O-10.) Completed lost/stolen with alternate address.
  6. G-18.) Trinity and Jakeem order lunch to the office.
  7. O-19.) Received a call with no Audio and read the no caller script in online help.
  8. G-9.) Completed 2 or more balance transfers on one account.
  9. G-4.)Reviewed 3 months of memos before assisting account.
  10. I-21.) Preformed Standard Verification on account.
  11. G-23.)Displayed Critical Values while assisting customer.
  12. B-6.)Spoke with a customer that was in their 90’s.
  13. G-13.) Assist a peer in Lake Mary team’s chat.
  14. B-20.) Called tech and submitted an exception with INC number.
  15. I-2.) Read third party non disclosure script.
  16. O-5.) Remove duplicate numbers and update memo on account.
  17. N-8.)Submitted a red flag form in Onbase.
  18. O-14.) Receive a quality kudos from quality!
  19. B-11.) Respond to emails sent in a timely manner.
  20. I-16.) Use Mastercard connect.
  21. I-7.)Reread payment script due to customer interrupting.
  22. I-12.) Call ran past lunch/break, sent exception in.
  23. B-15.) De-escalated a situation with a customer using magic phrases.
  24. B-1.) Handled 110 accounts in one day.