14.) Receivea qualitykudos fromquality!11.)Respond toemails sentin a timelymanner.15.) De-escalated asituation with acustomer usingmagic phrases.13.) Assista peer inLake Maryteam’s chat.2.) Readthird partynondisclosurescript.4.)Reviewed 3months ofmemos beforeassistingaccount.16.) UseMastercardconnect.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.10.)Completedlost/stolenwith alternateaddress.9.) Completed2 or morebalancetransfers onone account.23.)DisplayedCriticalValues whileassistingcustomer.8.)Submitteda red flagform inOnbase.20.) Calledtech andsubmitted anexception withINC number.7.)Rereadpaymentscript due tocustomerinterrupting.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.3.) Spoke withArtrepresentativeduring warmtransfer:18.) Trinityand Jakeemorder lunchto the office.5.) Removeduplicatenumbers andupdate memoon account.21.)PreformedStandardVerificationon account.1.) Handled110accounts inone day.6.)Spokewith acustomerthat was intheir 90’s.17.) UpdatedAddress, PhoneNumber,and email onone account.12.) Call ranpastlunch/break,sentexception in.14.) Receivea qualitykudos fromquality!11.)Respond toemails sentin a timelymanner.15.) De-escalated asituation with acustomer usingmagic phrases.13.) Assista peer inLake Maryteam’s chat.2.) Readthird partynondisclosurescript.4.)Reviewed 3months ofmemos beforeassistingaccount.16.) UseMastercardconnect.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.10.)Completedlost/stolenwith alternateaddress.9.) Completed2 or morebalancetransfers onone account.23.)DisplayedCriticalValues whileassistingcustomer.8.)Submitteda red flagform inOnbase.20.) Calledtech andsubmitted anexception withINC number.7.)Rereadpaymentscript due tocustomerinterrupting.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.3.) Spoke withArtrepresentativeduring warmtransfer:18.) Trinityand Jakeemorder lunchto the office.5.) Removeduplicatenumbers andupdate memoon account.21.)PreformedStandardVerificationon account.1.) Handled110accounts inone day.6.)Spokewith acustomerthat was intheir 90’s.17.) UpdatedAddress, PhoneNumber,and email onone account.12.) Call ranpastlunch/break,sentexception in.

Team Boyd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
B
4
G
5
I
6
G
7
I
8
O
9
O
10
G
11
G
12
N
13
B
14
I
15
N
16
O
17
N
18
G
19
O
20
I
21
B
22
B
23
N
24
I
  1. O-14.) Receive a quality kudos from quality!
  2. B-11.) Respond to emails sent in a timely manner.
  3. B-15.) De-escalated a situation with a customer using magic phrases.
  4. G-13.) Assist a peer in Lake Mary team’s chat.
  5. I-2.) Read third party non disclosure script.
  6. G-4.)Reviewed 3 months of memos before assisting account.
  7. I-16.) Use Mastercard connect.
  8. O-24.) Interacted with Team Boyd chat on teams with helpful tips and tricks.
  9. O-10.) Completed lost/stolen with alternate address.
  10. G-9.) Completed 2 or more balance transfers on one account.
  11. G-23.)Displayed Critical Values while assisting customer.
  12. N-8.)Submitted a red flag form in Onbase.
  13. B-20.) Called tech and submitted an exception with INC number.
  14. I-7.)Reread payment script due to customer interrupting.
  15. N-22.) Submitted late fee waiver in Onbase/Agent portal and advised customer of 2-3 business day processing time.
  16. O-19.) Received a call with no Audio and read the no caller script in online help.
  17. N-3.) Spoke with Art representative during warm transfer:
  18. G-18.) Trinity and Jakeem order lunch to the office.
  19. O-5.) Remove duplicate numbers and update memo on account.
  20. I-21.) Preformed Standard Verification on account.
  21. B-1.) Handled 110 accounts in one day.
  22. B-6.)Spoke with a customer that was in their 90’s.
  23. N-17.) Updated Address, Phone Number, and email on one account.
  24. I-12.) Call ran past lunch/break, sent exception in.