6.)Spokewith acustomerthat was intheir 90’s.10.)Completedlost/stolenwith alternateaddress.14.) Receivea qualitykudos fromquality!5.) Removeduplicatenumbers andupdate memoon account.7.)Rereadpaymentscript due tocustomerinterrupting.23.)DisplayedCriticalValues whileassistingcustomer.15.) De-escalated asituation with acustomer usingmagic phrases.21.)PreformedStandardVerificationon account.2.) Readthird partynondisclosurescript.18.) Trinityand Jakeemorder lunchto the office.20.) Calledtech andsubmitted anexception withINC number.13.) Assista peer inLake Maryteam’s chat.16.) UseMastercardconnect.8.)Submitteda red flagform inOnbase.1.) Handled110accounts inone day.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.12.) Call ranpastlunch/break,sentexception in.9.) Completed2 or morebalancetransfers onone account.11.)Respond toemails sentin a timelymanner.17.) UpdatedAddress, PhoneNumber,and email onone account.4.)Reviewed 3months ofmemos beforeassistingaccount.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.3.) Spoke withArtrepresentativeduring warmtransfer:6.)Spokewith acustomerthat was intheir 90’s.10.)Completedlost/stolenwith alternateaddress.14.) Receivea qualitykudos fromquality!5.) Removeduplicatenumbers andupdate memoon account.7.)Rereadpaymentscript due tocustomerinterrupting.23.)DisplayedCriticalValues whileassistingcustomer.15.) De-escalated asituation with acustomer usingmagic phrases.21.)PreformedStandardVerificationon account.2.) Readthird partynondisclosurescript.18.) Trinityand Jakeemorder lunchto the office.20.) Calledtech andsubmitted anexception withINC number.13.) Assista peer inLake Maryteam’s chat.16.) UseMastercardconnect.8.)Submitteda red flagform inOnbase.1.) Handled110accounts inone day.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.12.) Call ranpastlunch/break,sentexception in.9.) Completed2 or morebalancetransfers onone account.11.)Respond toemails sentin a timelymanner.17.) UpdatedAddress, PhoneNumber,and email onone account.4.)Reviewed 3months ofmemos beforeassistingaccount.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.3.) Spoke withArtrepresentativeduring warmtransfer:

Team Boyd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
O
4
O
5
I
6
G
7
B
8
I
9
I
10
G
11
B
12
G
13
I
14
N
15
B
16
O
17
O
18
I
19
G
20
B
21
N
22
G
23
N
24
N
  1. B-6.)Spoke with a customer that was in their 90’s.
  2. O-10.) Completed lost/stolen with alternate address.
  3. O-14.) Receive a quality kudos from quality!
  4. O-5.) Remove duplicate numbers and update memo on account.
  5. I-7.)Reread payment script due to customer interrupting.
  6. G-23.)Displayed Critical Values while assisting customer.
  7. B-15.) De-escalated a situation with a customer using magic phrases.
  8. I-21.) Preformed Standard Verification on account.
  9. I-2.) Read third party non disclosure script.
  10. G-18.) Trinity and Jakeem order lunch to the office.
  11. B-20.) Called tech and submitted an exception with INC number.
  12. G-13.) Assist a peer in Lake Mary team’s chat.
  13. I-16.) Use Mastercard connect.
  14. N-8.)Submitted a red flag form in Onbase.
  15. B-1.) Handled 110 accounts in one day.
  16. O-19.) Received a call with no Audio and read the no caller script in online help.
  17. O-24.) Interacted with Team Boyd chat on teams with helpful tips and tricks.
  18. I-12.) Call ran past lunch/break, sent exception in.
  19. G-9.) Completed 2 or more balance transfers on one account.
  20. B-11.) Respond to emails sent in a timely manner.
  21. N-17.) Updated Address, Phone Number, and email on one account.
  22. G-4.)Reviewed 3 months of memos before assisting account.
  23. N-22.) Submitted late fee waiver in Onbase/Agent portal and advised customer of 2-3 business day processing time.
  24. N-3.) Spoke with Art representative during warm transfer: