20.) Calledtech andsubmitted anexception withINC number.3.) Spoke withArtrepresentativeduring warmtransfer:2.) Readthird partynondisclosurescript.9.) Completed2 or morebalancetransfers onone account.16.) UseMastercardconnect.8.)Submitteda red flagform inOnbase.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.17.) UpdatedAddress, PhoneNumber,and email onone account.4.)Reviewed 3months ofmemos beforeassistingaccount.5.) Removeduplicatenumbers andupdate memoon account.18.) Trinityand Jakeemorder lunchto the office.10.)Completedlost/stolenwith alternateaddress.7.)Rereadpaymentscript due tocustomerinterrupting.11.)Respond toemails sentin a timelymanner.6.)Spokewith acustomerthat was intheir 90’s.14.) Receivea qualitykudos fromquality!23.)DisplayedCriticalValues whileassistingcustomer.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.13.) Assista peer inLake Maryteam’s chat.12.) Call ranpastlunch/break,sentexception in.1.) Handled110accounts inone day.15.) De-escalated asituation with acustomer usingmagic phrases.21.)PreformedStandardVerificationon account.20.) Calledtech andsubmitted anexception withINC number.3.) Spoke withArtrepresentativeduring warmtransfer:2.) Readthird partynondisclosurescript.9.) Completed2 or morebalancetransfers onone account.16.) UseMastercardconnect.8.)Submitteda red flagform inOnbase.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.17.) UpdatedAddress, PhoneNumber,and email onone account.4.)Reviewed 3months ofmemos beforeassistingaccount.5.) Removeduplicatenumbers andupdate memoon account.18.) Trinityand Jakeemorder lunchto the office.10.)Completedlost/stolenwith alternateaddress.7.)Rereadpaymentscript due tocustomerinterrupting.11.)Respond toemails sentin a timelymanner.6.)Spokewith acustomerthat was intheir 90’s.14.) Receivea qualitykudos fromquality!23.)DisplayedCriticalValues whileassistingcustomer.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.13.) Assista peer inLake Maryteam’s chat.12.) Call ranpastlunch/break,sentexception in.1.) Handled110accounts inone day.15.) De-escalated asituation with acustomer usingmagic phrases.21.)PreformedStandardVerificationon account.

Team Boyd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
I
4
G
5
I
6
N
7
O
8
O
9
N
10
G
11
O
12
G
13
O
14
I
15
B
16
B
17
O
18
G
19
N
20
G
21
I
22
B
23
B
24
I
  1. B-20.) Called tech and submitted an exception with INC number.
  2. N-3.) Spoke with Art representative during warm transfer:
  3. I-2.) Read third party non disclosure script.
  4. G-9.) Completed 2 or more balance transfers on one account.
  5. I-16.) Use Mastercard connect.
  6. N-8.)Submitted a red flag form in Onbase.
  7. O-19.) Received a call with no Audio and read the no caller script in online help.
  8. O-24.) Interacted with Team Boyd chat on teams with helpful tips and tricks.
  9. N-17.) Updated Address, Phone Number, and email on one account.
  10. G-4.)Reviewed 3 months of memos before assisting account.
  11. O-5.) Remove duplicate numbers and update memo on account.
  12. G-18.) Trinity and Jakeem order lunch to the office.
  13. O-10.) Completed lost/stolen with alternate address.
  14. I-7.)Reread payment script due to customer interrupting.
  15. B-11.) Respond to emails sent in a timely manner.
  16. B-6.)Spoke with a customer that was in their 90’s.
  17. O-14.) Receive a quality kudos from quality!
  18. G-23.)Displayed Critical Values while assisting customer.
  19. N-22.) Submitted late fee waiver in Onbase/Agent portal and advised customer of 2-3 business day processing time.
  20. G-13.) Assist a peer in Lake Mary team’s chat.
  21. I-12.) Call ran past lunch/break, sent exception in.
  22. B-1.) Handled 110 accounts in one day.
  23. B-15.) De-escalated a situation with a customer using magic phrases.
  24. I-21.) Preformed Standard Verification on account.