12.) Call ranpastlunch/break,sentexception in.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.3.) Spoke withArtrepresentativeduring warmtransfer:13.) Assista peer inLake Maryteam’s chat.18.) Trinityand Jakeemorder lunchto the office.20.) Calledtech andsubmitted anexception withINC number.16.) UseMastercardconnect.2.) Readthird partynondisclosurescript.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.6.)Spokewith acustomerthat was intheir 90’s.11.)Respond toemails sentin a timelymanner.10.)Completedlost/stolenwith alternateaddress.14.) Receivea qualitykudos fromquality!4.)Reviewed 3months ofmemos beforeassistingaccount.15.) De-escalated asituation with acustomer usingmagic phrases.5.) Removeduplicatenumbers andupdate memoon account.8.)Submitteda red flagform inOnbase.21.)PreformedStandardVerificationon account.9.) Completed2 or morebalancetransfers onone account.1.) Handled110accounts inone day.7.)Rereadpaymentscript due tocustomerinterrupting.17.) UpdatedAddress, PhoneNumber,and email onone account.23.)DisplayedCriticalValues whileassistingcustomer.12.) Call ranpastlunch/break,sentexception in.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.3.) Spoke withArtrepresentativeduring warmtransfer:13.) Assista peer inLake Maryteam’s chat.18.) Trinityand Jakeemorder lunchto the office.20.) Calledtech andsubmitted anexception withINC number.16.) UseMastercardconnect.2.) Readthird partynondisclosurescript.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.6.)Spokewith acustomerthat was intheir 90’s.11.)Respond toemails sentin a timelymanner.10.)Completedlost/stolenwith alternateaddress.14.) Receivea qualitykudos fromquality!4.)Reviewed 3months ofmemos beforeassistingaccount.15.) De-escalated asituation with acustomer usingmagic phrases.5.) Removeduplicatenumbers andupdate memoon account.8.)Submitteda red flagform inOnbase.21.)PreformedStandardVerificationon account.9.) Completed2 or morebalancetransfers onone account.1.) Handled110accounts inone day.7.)Rereadpaymentscript due tocustomerinterrupting.17.) UpdatedAddress, PhoneNumber,and email onone account.23.)DisplayedCriticalValues whileassistingcustomer.

Team Boyd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
N
4
G
5
G
6
B
7
I
8
I
9
O
10
N
11
B
12
B
13
O
14
O
15
G
16
B
17
O
18
N
19
I
20
G
21
B
22
I
23
N
24
G
  1. I-12.) Call ran past lunch/break, sent exception in.
  2. O-24.) Interacted with Team Boyd chat on teams with helpful tips and tricks.
  3. N-3.) Spoke with Art representative during warm transfer:
  4. G-13.) Assist a peer in Lake Mary team’s chat.
  5. G-18.) Trinity and Jakeem order lunch to the office.
  6. B-20.) Called tech and submitted an exception with INC number.
  7. I-16.) Use Mastercard connect.
  8. I-2.) Read third party non disclosure script.
  9. O-19.) Received a call with no Audio and read the no caller script in online help.
  10. N-22.) Submitted late fee waiver in Onbase/Agent portal and advised customer of 2-3 business day processing time.
  11. B-6.)Spoke with a customer that was in their 90’s.
  12. B-11.) Respond to emails sent in a timely manner.
  13. O-10.) Completed lost/stolen with alternate address.
  14. O-14.) Receive a quality kudos from quality!
  15. G-4.)Reviewed 3 months of memos before assisting account.
  16. B-15.) De-escalated a situation with a customer using magic phrases.
  17. O-5.) Remove duplicate numbers and update memo on account.
  18. N-8.)Submitted a red flag form in Onbase.
  19. I-21.) Preformed Standard Verification on account.
  20. G-9.) Completed 2 or more balance transfers on one account.
  21. B-1.) Handled 110 accounts in one day.
  22. I-7.)Reread payment script due to customer interrupting.
  23. N-17.) Updated Address, Phone Number, and email on one account.
  24. G-23.)Displayed Critical Values while assisting customer.