7.)Rereadpaymentscript due tocustomerinterrupting.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.1.) Handled110accounts inone day.10.)Completedlost/stolenwith alternateaddress.5.) Removeduplicatenumbers andupdate memoon account.13.) Assista peer inLake Maryteam’s chat.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.17.) UpdatedAddress, PhoneNumber,and email onone account.3.) Spoke withArtrepresentativeduring warmtransfer:8.)Submitteda red flagform inOnbase.20.) Calledtech andsubmitted anexception withINC number.4.)Reviewed 3months ofmemos beforeassistingaccount.12.) Call ranpastlunch/break,sentexception in.11.)Respond toemails sentin a timelymanner.15.) De-escalated asituation with acustomer usingmagic phrases.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.6.)Spokewith acustomerthat was intheir 90’s.14.) Receivea qualitykudos fromquality!2.) Readthird partynondisclosurescript.9.) Completed2 or morebalancetransfers onone account.23.)DisplayedCriticalValues whileassistingcustomer.18.) Trinityand Jakeemorder lunchto the office.21.)PreformedStandardVerificationon account.16.) UseMastercardconnect.7.)Rereadpaymentscript due tocustomerinterrupting.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.1.) Handled110accounts inone day.10.)Completedlost/stolenwith alternateaddress.5.) Removeduplicatenumbers andupdate memoon account.13.) Assista peer inLake Maryteam’s chat.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.17.) UpdatedAddress, PhoneNumber,and email onone account.3.) Spoke withArtrepresentativeduring warmtransfer:8.)Submitteda red flagform inOnbase.20.) Calledtech andsubmitted anexception withINC number.4.)Reviewed 3months ofmemos beforeassistingaccount.12.) Call ranpastlunch/break,sentexception in.11.)Respond toemails sentin a timelymanner.15.) De-escalated asituation with acustomer usingmagic phrases.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.6.)Spokewith acustomerthat was intheir 90’s.14.) Receivea qualitykudos fromquality!2.) Readthird partynondisclosurescript.9.) Completed2 or morebalancetransfers onone account.23.)DisplayedCriticalValues whileassistingcustomer.18.) Trinityand Jakeemorder lunchto the office.21.)PreformedStandardVerificationon account.16.) UseMastercardconnect.

Team Boyd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
B
4
O
5
O
6
G
7
O
8
N
9
N
10
N
11
B
12
G
13
I
14
B
15
B
16
N
17
B
18
O
19
I
20
G
21
G
22
G
23
I
24
I
  1. I-7.)Reread payment script due to customer interrupting.
  2. O-24.) Interacted with Team Boyd chat on teams with helpful tips and tricks.
  3. B-1.) Handled 110 accounts in one day.
  4. O-10.) Completed lost/stolen with alternate address.
  5. O-5.) Remove duplicate numbers and update memo on account.
  6. G-13.) Assist a peer in Lake Mary team’s chat.
  7. O-19.) Received a call with no Audio and read the no caller script in online help.
  8. N-17.) Updated Address, Phone Number, and email on one account.
  9. N-3.) Spoke with Art representative during warm transfer:
  10. N-8.)Submitted a red flag form in Onbase.
  11. B-20.) Called tech and submitted an exception with INC number.
  12. G-4.)Reviewed 3 months of memos before assisting account.
  13. I-12.) Call ran past lunch/break, sent exception in.
  14. B-11.) Respond to emails sent in a timely manner.
  15. B-15.) De-escalated a situation with a customer using magic phrases.
  16. N-22.) Submitted late fee waiver in Onbase/Agent portal and advised customer of 2-3 business day processing time.
  17. B-6.)Spoke with a customer that was in their 90’s.
  18. O-14.) Receive a quality kudos from quality!
  19. I-2.) Read third party non disclosure script.
  20. G-9.) Completed 2 or more balance transfers on one account.
  21. G-23.)Displayed Critical Values while assisting customer.
  22. G-18.) Trinity and Jakeem order lunch to the office.
  23. I-21.) Preformed Standard Verification on account.
  24. I-16.) Use Mastercard connect.