2.) Readthird partynondisclosurescript.21.)PreformedStandardVerificationon account.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.13.) Assista peer inLake Maryteam’s chat.12.) Call ranpastlunch/break,sentexception in.18.) Trinityand Jakeemorder lunchto the office.6.)Spokewith acustomerthat was intheir 90’s.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.5.) Removeduplicatenumbers andupdate memoon account.4.)Reviewed 3months ofmemos beforeassistingaccount.8.)Submitteda red flagform inOnbase.20.) Calledtech andsubmitted anexception withINC number.16.) UseMastercardconnect.14.) Receivea qualitykudos fromquality!22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.3.) Spoke withArtrepresentativeduring warmtransfer:9.) Completed2 or morebalancetransfers onone account.15.) De-escalated asituation with acustomer usingmagic phrases.1.) Handled110accounts inone day.7.)Rereadpaymentscript due tocustomerinterrupting.10.)Completedlost/stolenwith alternateaddress.11.)Respond toemails sentin a timelymanner.17.) UpdatedAddress, PhoneNumber,and email onone account.23.)DisplayedCriticalValues whileassistingcustomer.2.) Readthird partynondisclosurescript.21.)PreformedStandardVerificationon account.19.) Received acall with noAudio and readthe no callerscript in onlinehelp.13.) Assista peer inLake Maryteam’s chat.12.) Call ranpastlunch/break,sentexception in.18.) Trinityand Jakeemorder lunchto the office.6.)Spokewith acustomerthat was intheir 90’s.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.5.) Removeduplicatenumbers andupdate memoon account.4.)Reviewed 3months ofmemos beforeassistingaccount.8.)Submitteda red flagform inOnbase.20.) Calledtech andsubmitted anexception withINC number.16.) UseMastercardconnect.14.) Receivea qualitykudos fromquality!22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.3.) Spoke withArtrepresentativeduring warmtransfer:9.) Completed2 or morebalancetransfers onone account.15.) De-escalated asituation with acustomer usingmagic phrases.1.) Handled110accounts inone day.7.)Rereadpaymentscript due tocustomerinterrupting.10.)Completedlost/stolenwith alternateaddress.11.)Respond toemails sentin a timelymanner.17.) UpdatedAddress, PhoneNumber,and email onone account.23.)DisplayedCriticalValues whileassistingcustomer.

Team Boyd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
O
4
G
5
I
6
G
7
B
8
O
9
O
10
G
11
N
12
B
13
I
14
O
15
N
16
N
17
G
18
B
19
B
20
I
21
O
22
B
23
N
24
G
  1. I-2.) Read third party non disclosure script.
  2. I-21.) Preformed Standard Verification on account.
  3. O-19.) Received a call with no Audio and read the no caller script in online help.
  4. G-13.) Assist a peer in Lake Mary team’s chat.
  5. I-12.) Call ran past lunch/break, sent exception in.
  6. G-18.) Trinity and Jakeem order lunch to the office.
  7. B-6.)Spoke with a customer that was in their 90’s.
  8. O-24.) Interacted with Team Boyd chat on teams with helpful tips and tricks.
  9. O-5.) Remove duplicate numbers and update memo on account.
  10. G-4.)Reviewed 3 months of memos before assisting account.
  11. N-8.)Submitted a red flag form in Onbase.
  12. B-20.) Called tech and submitted an exception with INC number.
  13. I-16.) Use Mastercard connect.
  14. O-14.) Receive a quality kudos from quality!
  15. N-22.) Submitted late fee waiver in Onbase/Agent portal and advised customer of 2-3 business day processing time.
  16. N-3.) Spoke with Art representative during warm transfer:
  17. G-9.) Completed 2 or more balance transfers on one account.
  18. B-15.) De-escalated a situation with a customer using magic phrases.
  19. B-1.) Handled 110 accounts in one day.
  20. I-7.)Reread payment script due to customer interrupting.
  21. O-10.) Completed lost/stolen with alternate address.
  22. B-11.) Respond to emails sent in a timely manner.
  23. N-17.) Updated Address, Phone Number, and email on one account.
  24. G-23.)Displayed Critical Values while assisting customer.