13.) Assista peer inLake Maryteam’s chat.4.)Reviewed 3months ofmemos beforeassistingaccount.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.2.) Readthird partynondisclosurescript.9.) Completed2 or morebalancetransfers onone account.7.)Rereadpaymentscript due tocustomerinterrupting.11.)Respond toemails sentin a timelymanner.18.) Trinityand Jakeemorder lunchto the office.8.)Submitteda red flagform inOnbase.10.)Completedlost/stolenwith alternateaddress.20.) Calledtech andsubmitted anexception withINC number.15.) De-escalated asituation with acustomer usingmagic phrases.23.)DisplayedCriticalValues whileassistingcustomer.6.)Spokewith acustomerthat was intheir 90’s.21.)PreformedStandardVerificationon account.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.14.) Receivea qualitykudos fromquality!17.) UpdatedAddress, PhoneNumber,and email onone account.12.) Call ranpastlunch/break,sentexception in.5.) Removeduplicatenumbers andupdate memoon account.3.) Spoke withArtrepresentativeduring warmtransfer:19.) Received acall with noAudio and readthe no callerscript in onlinehelp.1.) Handled110accounts inone day.16.) UseMastercardconnect.13.) Assista peer inLake Maryteam’s chat.4.)Reviewed 3months ofmemos beforeassistingaccount.22.) Submitted latefee waiver inOnbase/Agentportal and advisedcustomer of 2-3business dayprocessing time.2.) Readthird partynondisclosurescript.9.) Completed2 or morebalancetransfers onone account.7.)Rereadpaymentscript due tocustomerinterrupting.11.)Respond toemails sentin a timelymanner.18.) Trinityand Jakeemorder lunchto the office.8.)Submitteda red flagform inOnbase.10.)Completedlost/stolenwith alternateaddress.20.) Calledtech andsubmitted anexception withINC number.15.) De-escalated asituation with acustomer usingmagic phrases.23.)DisplayedCriticalValues whileassistingcustomer.6.)Spokewith acustomerthat was intheir 90’s.21.)PreformedStandardVerificationon account.24.) Interactedwith Team Boydchat on teamswith helpful tipsand tricks.14.) Receivea qualitykudos fromquality!17.) UpdatedAddress, PhoneNumber,and email onone account.12.) Call ranpastlunch/break,sentexception in.5.) Removeduplicatenumbers andupdate memoon account.3.) Spoke withArtrepresentativeduring warmtransfer:19.) Received acall with noAudio and readthe no callerscript in onlinehelp.1.) Handled110accounts inone day.16.) UseMastercardconnect.

Team Boyd Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
N
4
I
5
G
6
I
7
B
8
G
9
N
10
O
11
B
12
B
13
G
14
B
15
I
16
O
17
O
18
N
19
I
20
O
21
N
22
O
23
B
24
I
  1. G-13.) Assist a peer in Lake Mary team’s chat.
  2. G-4.)Reviewed 3 months of memos before assisting account.
  3. N-22.) Submitted late fee waiver in Onbase/Agent portal and advised customer of 2-3 business day processing time.
  4. I-2.) Read third party non disclosure script.
  5. G-9.) Completed 2 or more balance transfers on one account.
  6. I-7.)Reread payment script due to customer interrupting.
  7. B-11.) Respond to emails sent in a timely manner.
  8. G-18.) Trinity and Jakeem order lunch to the office.
  9. N-8.)Submitted a red flag form in Onbase.
  10. O-10.) Completed lost/stolen with alternate address.
  11. B-20.) Called tech and submitted an exception with INC number.
  12. B-15.) De-escalated a situation with a customer using magic phrases.
  13. G-23.)Displayed Critical Values while assisting customer.
  14. B-6.)Spoke with a customer that was in their 90’s.
  15. I-21.) Preformed Standard Verification on account.
  16. O-24.) Interacted with Team Boyd chat on teams with helpful tips and tricks.
  17. O-14.) Receive a quality kudos from quality!
  18. N-17.) Updated Address, Phone Number, and email on one account.
  19. I-12.) Call ran past lunch/break, sent exception in.
  20. O-5.) Remove duplicate numbers and update memo on account.
  21. N-3.) Spoke with Art representative during warm transfer:
  22. O-19.) Received a call with no Audio and read the no caller script in online help.
  23. B-1.) Handled 110 accounts in one day.
  24. I-16.) Use Mastercard connect.