This bingo card has a free space and 24 words: 1.) Handled 110 accounts in one day., 2.) Read third party non disclosure script., 3.) Spoke with Art representative during warm transfer:, 4.)Reviewed 3 months of memos before assisting account., 5.) Remove duplicate numbers and update memo on account., 6.)Spoke with a customer that was in their 90’s., 7.)Reread payment script due to customer interrupting., 8.)Submitted a red flag form in Onbase., 9.) Completed 2 or more balance transfers on one account., 10.) Completed lost/stolen with alternate address., 11.) Respond to emails sent in a timely manner., 12.) Call ran past lunch/break, sent exception in., 13.) Assist a peer in Lake Mary team’s chat., 14.) Receive a quality kudos from quality!, 15.) De-escalated a situation with a customer using magic phrases., 16.) Use Mastercard connect., 17.) Updated Address, Phone Number, and email on one account., 18.) Trinity and Jakeem order lunch to the office., 19.) Received a call with no Audio and read the no caller script in online help., 20.) Called tech and submitted an exception with INC number., 21.) Preformed Standard Verification on account., 22.) Submitted late fee waiver in Onbase/Agent portal and advised customer of 2-3 business day processing time., 23.)Displayed Critical Values while assisting customer. and 24.) Interacted with Team Boyd chat on teams with helpful tips and tricks..
Team Boyd Bingo | Call Center Bingo | Cure BINGO | Air Jorden Bingo | Employee of the Month BINGO
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