Said “Iappreciateyou sharingthat”Noticedand nameda shift inmoodShared arelevantarticle orinsightParaphrasedto confirmunderstandingUsed“We”instead of“You/Us”Use humorappropriatelyMentioned arecentcompanypost or eventAsked “Whatdoessuccess looklike for you?”Asked abouta personalinterest(travel,hobby)Usedmirroring(repeatingtheir last 2–3words)Asked“What’sworking wellfor you rightnow?”Showedenthusiasmfor theirprogressRememberedthe lastconvo andchecked inAdaptedyour tonebased ontheir energyAvoidedinterruptingAsked"What canwe dobetter?"Acknowledgedan unspokenconcernMade theclientsmile orlaughUse theirnamenaturally inconversationPausedbeforeofferingadviceParaphraseda complexconcern intosimple termsNod orsmile toshow activelisteningMirror theclient'scommunicationstyleAsked“What’skeeping youbusy thesedays?”Said “Iappreciateyou sharingthat”Noticedand nameda shift inmoodShared arelevantarticle orinsightParaphrasedto confirmunderstandingUsed“We”instead of“You/Us”Use humorappropriatelyMentioned arecentcompanypost or eventAsked “Whatdoessuccess looklike for you?”Asked abouta personalinterest(travel,hobby)Usedmirroring(repeatingtheir last 2–3words)Asked“What’sworking wellfor you rightnow?”Showedenthusiasmfor theirprogressRememberedthe lastconvo andchecked inAdaptedyour tonebased ontheir energyAvoidedinterruptingAsked"What canwe dobetter?"Acknowledgedan unspokenconcernMade theclientsmile orlaughUse theirnamenaturally inconversationPausedbeforeofferingadviceParaphraseda complexconcern intosimple termsNod orsmile toshow activelisteningMirror theclient'scommunicationstyleAsked“What’skeeping youbusy thesedays?”

Rapport Building with Clients - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said “I appreciate you sharing that”
  2. Noticed and named a shift in mood
  3. Shared a relevant article or insight
  4. Paraphrased to confirm understanding
  5. Used “We” instead of “You/Us”
  6. Use humor appropriately
  7. Mentioned a recent company post or event
  8. Asked “What does success look like for you?”
  9. Asked about a personal interest (travel, hobby)
  10. Used mirroring (repeating their last 2–3 words)
  11. Asked “What’s working well for you right now?”
  12. Showed enthusiasm for their progress
  13. Remembered the last convo and checked in
  14. Adapted your tone based on their energy
  15. Avoided interrupting
  16. Asked "What can we do better?"
  17. Acknowledged an unspoken concern
  18. Made the client smile or laugh
  19. Use their name naturally in conversation
  20. Paused before offering advice
  21. Paraphrased a complex concern into simple terms
  22. Nod or smile to show active listening
  23. Mirror the client's communication style
  24. Asked “What’s keeping you busy these days?”