Paraphraseda complexconcern intosimple termsShared arelevantarticle orinsightUse theirnamenaturally inconversationUsedmirroring(repeatingtheir last 2–3words)Rememberedthe lastconvo andchecked inAsked"What canwe dobetter?"Asked “Whatdoessuccess looklike for you?”Used“We”instead of“You/Us”AvoidedinterruptingParaphrasedto confirmunderstandingNoticedand nameda shift inmoodShowedenthusiasmfor theirprogressAsked“What’skeeping youbusy thesedays?”Mirror theclient'scommunicationstylePausedbeforeofferingadviceAsked“What’sworking wellfor you rightnow?”Adaptedyour tonebased ontheir energySaid “Iappreciateyou sharingthat”Use humorappropriatelyMade theclientsmile orlaughAsked abouta personalinterest(travel,hobby)Acknowledgedan unspokenconcernMentioned arecentcompanypost or eventNod orsmile toshow activelisteningParaphraseda complexconcern intosimple termsShared arelevantarticle orinsightUse theirnamenaturally inconversationUsedmirroring(repeatingtheir last 2–3words)Rememberedthe lastconvo andchecked inAsked"What canwe dobetter?"Asked “Whatdoessuccess looklike for you?”Used“We”instead of“You/Us”AvoidedinterruptingParaphrasedto confirmunderstandingNoticedand nameda shift inmoodShowedenthusiasmfor theirprogressAsked“What’skeeping youbusy thesedays?”Mirror theclient'scommunicationstylePausedbeforeofferingadviceAsked“What’sworking wellfor you rightnow?”Adaptedyour tonebased ontheir energySaid “Iappreciateyou sharingthat”Use humorappropriatelyMade theclientsmile orlaughAsked abouta personalinterest(travel,hobby)Acknowledgedan unspokenconcernMentioned arecentcompanypost or eventNod orsmile toshow activelistening

Rapport Building with Clients - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Paraphrased a complex concern into simple terms
  2. Shared a relevant article or insight
  3. Use their name naturally in conversation
  4. Used mirroring (repeating their last 2–3 words)
  5. Remembered the last convo and checked in
  6. Asked "What can we do better?"
  7. Asked “What does success look like for you?”
  8. Used “We” instead of “You/Us”
  9. Avoided interrupting
  10. Paraphrased to confirm understanding
  11. Noticed and named a shift in mood
  12. Showed enthusiasm for their progress
  13. Asked “What’s keeping you busy these days?”
  14. Mirror the client's communication style
  15. Paused before offering advice
  16. Asked “What’s working well for you right now?”
  17. Adapted your tone based on their energy
  18. Said “I appreciate you sharing that”
  19. Use humor appropriately
  20. Made the client smile or laugh
  21. Asked about a personal interest (travel, hobby)
  22. Acknowledged an unspoken concern
  23. Mentioned a recent company post or event
  24. Nod or smile to show active listening