Shared arelevantarticle orinsightMentioned arecentcompanypost or eventMirror theclient'scommunicationstylePausedbeforeofferingadviceSaid “Iappreciateyou sharingthat”Made theclientsmile orlaughUsed“We”instead of“You/Us”Showedenthusiasmfor theirprogressUsedmirroring(repeatingtheir last 2–3words)Asked"What canwe dobetter?"Adaptedyour tonebased ontheir energyAsked abouta personalinterest(travel,hobby)Nod orsmile toshow activelisteningParaphraseda complexconcern intosimple termsAsked “Whatdoessuccess looklike for you?”Use theirnamenaturally inconversationUse humorappropriatelyAcknowledgedan unspokenconcernRememberedthe lastconvo andchecked inParaphrasedto confirmunderstandingAvoidedinterruptingAsked“What’skeeping youbusy thesedays?”Noticedand nameda shift inmoodAsked“What’sworking wellfor you rightnow?”Shared arelevantarticle orinsightMentioned arecentcompanypost or eventMirror theclient'scommunicationstylePausedbeforeofferingadviceSaid “Iappreciateyou sharingthat”Made theclientsmile orlaughUsed“We”instead of“You/Us”Showedenthusiasmfor theirprogressUsedmirroring(repeatingtheir last 2–3words)Asked"What canwe dobetter?"Adaptedyour tonebased ontheir energyAsked abouta personalinterest(travel,hobby)Nod orsmile toshow activelisteningParaphraseda complexconcern intosimple termsAsked “Whatdoessuccess looklike for you?”Use theirnamenaturally inconversationUse humorappropriatelyAcknowledgedan unspokenconcernRememberedthe lastconvo andchecked inParaphrasedto confirmunderstandingAvoidedinterruptingAsked“What’skeeping youbusy thesedays?”Noticedand nameda shift inmoodAsked“What’sworking wellfor you rightnow?”

Rapport Building with Clients - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shared a relevant article or insight
  2. Mentioned a recent company post or event
  3. Mirror the client's communication style
  4. Paused before offering advice
  5. Said “I appreciate you sharing that”
  6. Made the client smile or laugh
  7. Used “We” instead of “You/Us”
  8. Showed enthusiasm for their progress
  9. Used mirroring (repeating their last 2–3 words)
  10. Asked "What can we do better?"
  11. Adapted your tone based on their energy
  12. Asked about a personal interest (travel, hobby)
  13. Nod or smile to show active listening
  14. Paraphrased a complex concern into simple terms
  15. Asked “What does success look like for you?”
  16. Use their name naturally in conversation
  17. Use humor appropriately
  18. Acknowledged an unspoken concern
  19. Remembered the last convo and checked in
  20. Paraphrased to confirm understanding
  21. Avoided interrupting
  22. Asked “What’s keeping you busy these days?”
  23. Noticed and named a shift in mood
  24. Asked “What’s working well for you right now?”