Mentioned arecentcompanypost or eventParaphraseda complexconcern intosimple termsParaphrasedto confirmunderstandingPausedbeforeofferingadviceShowedenthusiasmfor theirprogressUsed“We”instead of“You/Us”Made theclientsmile orlaughShared arelevantarticle orinsightUse theirnamenaturally inconversationUsedmirroring(repeatingtheir last 2–3words)Asked“What’skeeping youbusy thesedays?”Adaptedyour tonebased ontheir energySaid “Iappreciateyou sharingthat”Acknowledgedan unspokenconcernNoticedand nameda shift inmoodAsked“What’sworking wellfor you rightnow?”Asked “Whatdoessuccess looklike for you?”Nod orsmile toshow activelisteningAsked abouta personalinterest(travel,hobby)Mirror theclient'scommunicationstyleRememberedthe lastconvo andchecked inAvoidedinterruptingAsked"What canwe dobetter?"Use humorappropriatelyMentioned arecentcompanypost or eventParaphraseda complexconcern intosimple termsParaphrasedto confirmunderstandingPausedbeforeofferingadviceShowedenthusiasmfor theirprogressUsed“We”instead of“You/Us”Made theclientsmile orlaughShared arelevantarticle orinsightUse theirnamenaturally inconversationUsedmirroring(repeatingtheir last 2–3words)Asked“What’skeeping youbusy thesedays?”Adaptedyour tonebased ontheir energySaid “Iappreciateyou sharingthat”Acknowledgedan unspokenconcernNoticedand nameda shift inmoodAsked“What’sworking wellfor you rightnow?”Asked “Whatdoessuccess looklike for you?”Nod orsmile toshow activelisteningAsked abouta personalinterest(travel,hobby)Mirror theclient'scommunicationstyleRememberedthe lastconvo andchecked inAvoidedinterruptingAsked"What canwe dobetter?"Use humorappropriately

Rapport Building with Clients - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mentioned a recent company post or event
  2. Paraphrased a complex concern into simple terms
  3. Paraphrased to confirm understanding
  4. Paused before offering advice
  5. Showed enthusiasm for their progress
  6. Used “We” instead of “You/Us”
  7. Made the client smile or laugh
  8. Shared a relevant article or insight
  9. Use their name naturally in conversation
  10. Used mirroring (repeating their last 2–3 words)
  11. Asked “What’s keeping you busy these days?”
  12. Adapted your tone based on their energy
  13. Said “I appreciate you sharing that”
  14. Acknowledged an unspoken concern
  15. Noticed and named a shift in mood
  16. Asked “What’s working well for you right now?”
  17. Asked “What does success look like for you?”
  18. Nod or smile to show active listening
  19. Asked about a personal interest (travel, hobby)
  20. Mirror the client's communication style
  21. Remembered the last convo and checked in
  22. Avoided interrupting
  23. Asked "What can we do better?"
  24. Use humor appropriately