This bingo card has a free space and 24 words: Shared a relevant article or insight, Mentioned a recent company post or event, Used mirroring (repeating their last 2–3 words), Acknowledged an unspoken concern, Asked “What’s working well for you right now?”, Paraphrased to confirm understanding, Noticed and named a shift in mood, Asked “What’s keeping you busy these days?”, Avoided interrupting, Adapted your tone based on their energy, Said “I appreciate you sharing that”, Asked about a personal interest (travel, hobby), Showed enthusiasm for their progress, Made the client smile or laugh, Nod or smile to show active listening, Use humor appropriately, Use their name naturally in conversation, Mirror the client's communication style, Used “We” instead of “You/Us”, Paraphrased a complex concern into simple terms, Paused before offering advice, Asked “What does success look like for you?”, Asked "What can we do better?" and Remembered the last convo and checked in.
Soft Skills | Coaching in action | Service Desk Ettiquette | Active Listening | Department Head Bingo
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