"Cansomeonecome to thefront desk"WEMUasksfor help"My Bannerisn't working,cansomeoneverify ____"User submits aticket and putstheir job title ortheir name titlefor the tickettitle"Setting atemppasswordfor _____"Someone callsfor somethingthat should behandled byPhys PlantDustin asksaboutobscuretickets inchatBitlockerDustinmisspellsKubotaAric helpswithsomethingoddlyspecific"WhatCOS arethey?"jlove20callsPrinter oncampusis brokenParent callstrying to getinto theirkid's accountSomeonedoesn't goon floaterand gets acallAric bringsinDoughnuts"User willbe comingin person"Student putsin chat thattheir calldroppedCam sits on"Project" orsomethingsimilarUser needsto callRecordsand RegUserthinks weare still inHallePray-HarroldplumbingissueDUOphone #updateSOAReventcallsRonWoodysends amass emailXander :"Whatshouldthey do?"Xanderasks aboutsomethingobviousJanitorscome in tothe officeUser asks ifEMU provideslicenses for[insertsoftware here]User criesabout losingtheir email andsays they haveimportant infoon itDariangetssassy inchatStudent can'tfind a user inMyIT/BannerCOS4 usercomplainsaboutaccountterminationAdobeIssue"Bomgar?"Usercomplainsabout gettinghung up onUser callsback andasks for aspecificstudentMicrosoftOfficeIssueSalescallCartertakes alunchPhishingemailwent out"ChecktheirSAAADMSin Banner"Rufaidadrops acallCam actslike a subjectmatterexpertLoginDisabled:TrueXander ispassiveaggressiveGmailappissueDustintakes alunchComputergetsmisplaced/lostDarianreactswith 🦗Z DriveIssueNic hasabysmalgrammar/spellingGooglechallengeSomeoneasks foradvice on anissue withzero contextSomeoneasks for aTDX accountto be madeParentcalls onbehalf oftheir kidSomeonedrops off alaptop with abrokenscreenXanderleaves aticket inNewSahil forgetshow to do abasic part oftheir jobXanderforgets howto do a basicpart of theirjobEmerituscallSomeone inchat askingif a ticketwas madeSomeone asksabout a ticketwithout linkingit and just putsthe ticket #Long getsa stupidlydifficultcallChrissayssomethingin chatBanner/MyITcrashesFront deskstudent isworkingremoteSomeoneneeds aDUO bypassfor a weekTurjo getsa difficultcallUser thinkswe are acomputerstoreFinancialAid siteissueUser needsto callAdmissionsUser callswhiledrivingSahil asksaboutVPNaccess"Is_____ inASM?""What isthe exacterror?"LockdownBrowserSomeonegoes onfloaterearlyAppleMail appissueUser callsbefore beingreadmitted andtries to get intotheir account"Clearcookiesandcache"Rufaidagets stuckon "Call NotAnswered"Someoneneeds aDUO bypassfor a dayXander putssomethingvery vaguein chatTDXcrashesUser doesn'tunderstandthe newVPNSomethingApple relatedthatonly EmunderstandsUser asksfor asupervisorUser calls foran issue thatis NOThandled byITPaperrunUsers andtheir parentsnotunderstandingEBill"Verified?"PapercutIssueUser has anexpiredpassword butcan still loginto thingsSoftware/sitewe do notmanagehaving anoutage"NetID?"User is toldto come inperson foran easyissueClassroomcallStarfishissueTavenasks forhelp (rare)User can'tconnect tocampusWiFiAlumnicalls askingto get theirtranscriptsMajorsystemoutageDebbiemention"Cansomeonecome to thefront desk"WEMUasksfor help"My Bannerisn't working,cansomeoneverify ____"User submits aticket and putstheir job title ortheir name titlefor the tickettitle"Setting atemppasswordfor _____"Someone callsfor somethingthat should behandled byPhys PlantDustin asksaboutobscuretickets inchatBitlockerDustinmisspellsKubotaAric helpswithsomethingoddlyspecific"WhatCOS arethey?"jlove20callsPrinter oncampusis brokenParent callstrying to getinto theirkid's accountSomeonedoesn't goon floaterand gets acallAric bringsinDoughnuts"User willbe comingin person"Student putsin chat thattheir calldroppedCam sits on"Project" orsomethingsimilarUser needsto callRecordsand RegUserthinks weare still inHallePray-HarroldplumbingissueDUOphone #updateSOAReventcallsRonWoodysends amass emailXander :"Whatshouldthey do?"Xanderasks aboutsomethingobviousJanitorscome in tothe officeUser asks ifEMU provideslicenses for[insertsoftware here]User criesabout losingtheir email andsays they haveimportant infoon itDariangetssassy inchatStudent can'tfind a user inMyIT/BannerCOS4 usercomplainsaboutaccountterminationAdobeIssue"Bomgar?"Usercomplainsabout gettinghung up onUser callsback andasks for aspecificstudentMicrosoftOfficeIssueSalescallCartertakes alunchPhishingemailwent out"ChecktheirSAAADMSin Banner"Rufaidadrops acallCam actslike a subjectmatterexpertLoginDisabled:TrueXander ispassiveaggressiveGmailappissueDustintakes alunchComputergetsmisplaced/lostDarianreactswith 🦗Z DriveIssueNic hasabysmalgrammar/spellingGooglechallengeSomeoneasks foradvice on anissue withzero contextSomeoneasks for aTDX accountto be madeParentcalls onbehalf oftheir kidSomeonedrops off alaptop with abrokenscreenXanderleaves aticket inNewSahil forgetshow to do abasic part oftheir jobXanderforgets howto do a basicpart of theirjobEmerituscallSomeone inchat askingif a ticketwas madeSomeone asksabout a ticketwithout linkingit and just putsthe ticket #Long getsa stupidlydifficultcallChrissayssomethingin chatBanner/MyITcrashesFront deskstudent isworkingremoteSomeoneneeds aDUO bypassfor a weekTurjo getsa difficultcallUser thinkswe are acomputerstoreFinancialAid siteissueUser needsto callAdmissionsUser callswhiledrivingSahil asksaboutVPNaccess"Is_____ inASM?""What isthe exacterror?"LockdownBrowserSomeonegoes onfloaterearlyAppleMail appissueUser callsbefore beingreadmitted andtries to get intotheir account"Clearcookiesandcache"Rufaidagets stuckon "Call NotAnswered"Someoneneeds aDUO bypassfor a dayXander putssomethingvery vaguein chatTDXcrashesUser doesn'tunderstandthe newVPNSomethingApple relatedthatonly EmunderstandsUser asksfor asupervisorUser calls foran issue thatis NOThandled byITPaperrunUsers andtheir parentsnotunderstandingEBill"Verified?"PapercutIssueUser has anexpiredpassword butcan still loginto thingsSoftware/sitewe do notmanagehaving anoutage"NetID?"User is toldto come inperson foran easyissueClassroomcallStarfishissueTavenasks forhelp (rare)User can'tconnect tocampusWiFiAlumnicalls askingto get theirtranscriptsMajorsystemoutageDebbiemention

EMU IT Help Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can someone come to the front desk"
  2. WEMU asks for help
  3. "My Banner isn't working, can someone verify ____"
  4. User submits a ticket and puts their job title or their name title for the ticket title
  5. "Setting a temp password for _____"
  6. Someone calls for something that should be handled by Phys Plant
  7. Dustin asks about obscure tickets in chat
  8. Bitlocker
  9. Dustin misspells Kubota
  10. Aric helps with something oddly specific
  11. "What COS are they?"
  12. jlove20 calls
  13. Printer on campus is broken
  14. Parent calls trying to get into their kid's account
  15. Someone doesn't go on floater and gets a call
  16. Aric brings in Doughnuts
  17. "User will be coming in person"
  18. Student puts in chat that their call dropped
  19. Cam sits on "Project" or something similar
  20. User needs to call Records and Reg
  21. User thinks we are still in Halle
  22. Pray-Harrold plumbing issue
  23. DUO phone # update
  24. SOAR event calls
  25. Ron Woody sends a mass email
  26. Xander : "What should they do?"
  27. Xander asks about something obvious
  28. Janitors come in to the office
  29. User asks if EMU provides licenses for [insert software here]
  30. User cries about losing their email and says they have important info on it
  31. Darian gets sassy in chat
  32. Student can't find a user in MyIT/ Banner
  33. COS4 user complains about account termination
  34. Adobe Issue
  35. "Bomgar?"
  36. User complains about getting hung up on
  37. User calls back and asks for a specific student
  38. Microsoft Office Issue
  39. Sales call
  40. Carter takes a lunch
  41. Phishing email went out
  42. "Check their SAAADMS in Banner"
  43. Rufaida drops a call
  44. Cam acts like a subject matter expert
  45. Login Disabled: True
  46. Xander is passive aggressive
  47. Gmail app issue
  48. Dustin takes a lunch
  49. Computer gets misplaced/ lost
  50. Darian reacts with 🦗
  51. Z Drive Issue
  52. Nic has abysmal grammar/ spelling
  53. Google challenge
  54. Someone asks for advice on an issue with zero context
  55. Someone asks for a TDX account to be made
  56. Parent calls on behalf of their kid
  57. Someone drops off a laptop with a broken screen
  58. Xander leaves a ticket in New
  59. Sahil forgets how to do a basic part of their job
  60. Xander forgets how to do a basic part of their job
  61. Emeritus call
  62. Someone in chat asking if a ticket was made
  63. Someone asks about a ticket without linking it and just puts the ticket #
  64. Long gets a stupidly difficult call
  65. Chris says something in chat
  66. Banner/ MyIT crashes
  67. Front desk student is working remote
  68. Someone needs a DUO bypass for a week
  69. Turjo gets a difficult call
  70. User thinks we are a computer store
  71. Financial Aid site issue
  72. User needs to call Admissions
  73. User calls while driving
  74. Sahil asks about VPN access
  75. "Is _____ in ASM?"
  76. "What is the exact error?"
  77. Lockdown Browser
  78. Someone goes on floater early
  79. Apple Mail app issue
  80. User calls before being readmitted and tries to get into their account
  81. "Clear cookies and cache"
  82. Rufaida gets stuck on "Call Not Answered"
  83. Someone needs a DUO bypass for a day
  84. Xander puts something very vague in chat
  85. TDX crashes
  86. User doesn't understand the new VPN
  87. Something Apple related that only Em understands
  88. User asks for a supervisor
  89. User calls for an issue that is NOT handled by IT
  90. Paper run
  91. Users and their parents not understanding EBill
  92. "Verified?"
  93. Papercut Issue
  94. User has an expired password but can still login to things
  95. Software/site we do not manage having an outage
  96. "NetID?"
  97. User is told to come in person for an easy issue
  98. Classroom call
  99. Starfish issue
  100. Taven asks for help (rare)
  101. User can't connect to campus WiFi
  102. Alumni calls asking to get their transcripts
  103. Major system outage
  104. Debbie mention