User has anexpiredpassword butcan still loginto thingsSahil forgetshow to do abasic part oftheir jobUser is toldto come inperson foran easyissue"User willbe comingin person"COS4 usercomplainsaboutaccountterminationSoftware/sitewe do notmanagehaving anoutageSomeonegoes onfloaterearlySalescallUser criesabout losingtheir email andsays they haveimportant infoon itSomeonedrops off alaptop with abrokenscreenDUOphone #updateStudent putsin chat thattheir calldroppedRonWoodysends amass emailLong getsa stupidlydifficultcallAppleMail appissueWEMUasksfor helpChrissayssomethingin chatAlumnicalls askingto get theirtranscriptsUser calls foran issue thatis NOThandled byIT"Verified?"Someoneneeds aDUO bypassfor a daySomeone inchat askingif a ticketwas madeTurjo getsa difficultcallCam sits on"Project" orsomethingsimilarUser needsto callAdmissionsUser asksfor asupervisor"Setting atemppasswordfor _____"Rufaidadrops acallZ DriveIssueComputergetsmisplaced/lostDarianreactswith 🦗Cartertakes alunchAdobeIssueGmailappissueDariangetssassy inchatUser callsback andasks for aspecificstudentSOAReventcalls"What isthe exacterror?"Parentcalls onbehalf oftheir kidXanderleaves aticket inNewPapercutIssuePray-HarroldplumbingissueBanner/MyITcrashesUser doesn'tunderstandthe newVPN"WhatCOS arethey?"User asks ifEMU provideslicenses for[insertsoftware here]User needsto callRecordsand RegCam actslike a subjectmatterexpertDustin asksaboutobscuretickets inchatDebbiemention"Bomgar?"Xander ispassiveaggressiveClassroomcallStudent can'tfind a user inMyIT/BannerAric helpswithsomethingoddlyspecificMajorsystemoutageTDXcrashesSomethingApple relatedthatonly EmunderstandsLockdownBrowserFront deskstudent isworkingremoteMicrosoftOfficeIssueSomeoneneeds aDUO bypassfor a weekSomeoneasks foradvice on anissue withzero context"Cansomeonecome to thefront desk""Is_____ inASM?"Usercomplainsabout gettinghung up onDustintakes alunchPrinter oncampusis brokenRufaidagets stuckon "Call NotAnswered"PaperrunParent callstrying to getinto theirkid's account"Clearcookiesandcache""NetID?"Someonedoesn't goon floaterand gets acallJanitorscome in tothe officeTavenasks forhelp (rare)DustinmisspellsKubotaFinancialAid siteissueUser callsbefore beingreadmitted andtries to get intotheir accountBitlockerXander putssomethingvery vaguein chatEmerituscallUsers andtheir parentsnotunderstandingEBillUser thinkswe are acomputerstoreUser submits aticket and putstheir job title ortheir name titlefor the tickettitleUser callswhiledriving"ChecktheirSAAADMSin Banner"Googlechallenge"My Bannerisn't working,cansomeoneverify ____"Xanderforgets howto do a basicpart of theirjobSahil asksaboutVPNaccessXander :"Whatshouldthey do?"Aric bringsinDoughnutsSomeoneasks for aTDX accountto be madeUser can'tconnect tocampusWiFiXanderasks aboutsomethingobviousLoginDisabled:TrueNic hasabysmalgrammar/spellingSomeone asksabout a ticketwithout linkingit and just putsthe ticket #jlove20callsStarfishissuePhishingemailwent outUserthinks weare still inHalleSomeone callsfor somethingthat should behandled byPhys PlantUser has anexpiredpassword butcan still loginto thingsSahil forgetshow to do abasic part oftheir jobUser is toldto come inperson foran easyissue"User willbe comingin person"COS4 usercomplainsaboutaccountterminationSoftware/sitewe do notmanagehaving anoutageSomeonegoes onfloaterearlySalescallUser criesabout losingtheir email andsays they haveimportant infoon itSomeonedrops off alaptop with abrokenscreenDUOphone #updateStudent putsin chat thattheir calldroppedRonWoodysends amass emailLong getsa stupidlydifficultcallAppleMail appissueWEMUasksfor helpChrissayssomethingin chatAlumnicalls askingto get theirtranscriptsUser calls foran issue thatis NOThandled byIT"Verified?"Someoneneeds aDUO bypassfor a daySomeone inchat askingif a ticketwas madeTurjo getsa difficultcallCam sits on"Project" orsomethingsimilarUser needsto callAdmissionsUser asksfor asupervisor"Setting atemppasswordfor _____"Rufaidadrops acallZ DriveIssueComputergetsmisplaced/lostDarianreactswith 🦗Cartertakes alunchAdobeIssueGmailappissueDariangetssassy inchatUser callsback andasks for aspecificstudentSOAReventcalls"What isthe exacterror?"Parentcalls onbehalf oftheir kidXanderleaves aticket inNewPapercutIssuePray-HarroldplumbingissueBanner/MyITcrashesUser doesn'tunderstandthe newVPN"WhatCOS arethey?"User asks ifEMU provideslicenses for[insertsoftware here]User needsto callRecordsand RegCam actslike a subjectmatterexpertDustin asksaboutobscuretickets inchatDebbiemention"Bomgar?"Xander ispassiveaggressiveClassroomcallStudent can'tfind a user inMyIT/BannerAric helpswithsomethingoddlyspecificMajorsystemoutageTDXcrashesSomethingApple relatedthatonly EmunderstandsLockdownBrowserFront deskstudent isworkingremoteMicrosoftOfficeIssueSomeoneneeds aDUO bypassfor a weekSomeoneasks foradvice on anissue withzero context"Cansomeonecome to thefront desk""Is_____ inASM?"Usercomplainsabout gettinghung up onDustintakes alunchPrinter oncampusis brokenRufaidagets stuckon "Call NotAnswered"PaperrunParent callstrying to getinto theirkid's account"Clearcookiesandcache""NetID?"Someonedoesn't goon floaterand gets acallJanitorscome in tothe officeTavenasks forhelp (rare)DustinmisspellsKubotaFinancialAid siteissueUser callsbefore beingreadmitted andtries to get intotheir accountBitlockerXander putssomethingvery vaguein chatEmerituscallUsers andtheir parentsnotunderstandingEBillUser thinkswe are acomputerstoreUser submits aticket and putstheir job title ortheir name titlefor the tickettitleUser callswhiledriving"ChecktheirSAAADMSin Banner"Googlechallenge"My Bannerisn't working,cansomeoneverify ____"Xanderforgets howto do a basicpart of theirjobSahil asksaboutVPNaccessXander :"Whatshouldthey do?"Aric bringsinDoughnutsSomeoneasks for aTDX accountto be madeUser can'tconnect tocampusWiFiXanderasks aboutsomethingobviousLoginDisabled:TrueNic hasabysmalgrammar/spellingSomeone asksabout a ticketwithout linkingit and just putsthe ticket #jlove20callsStarfishissuePhishingemailwent outUserthinks weare still inHalleSomeone callsfor somethingthat should behandled byPhys Plant

EMU IT Help Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User has an expired password but can still login to things
  2. Sahil forgets how to do a basic part of their job
  3. User is told to come in person for an easy issue
  4. "User will be coming in person"
  5. COS4 user complains about account termination
  6. Software/site we do not manage having an outage
  7. Someone goes on floater early
  8. Sales call
  9. User cries about losing their email and says they have important info on it
  10. Someone drops off a laptop with a broken screen
  11. DUO phone # update
  12. Student puts in chat that their call dropped
  13. Ron Woody sends a mass email
  14. Long gets a stupidly difficult call
  15. Apple Mail app issue
  16. WEMU asks for help
  17. Chris says something in chat
  18. Alumni calls asking to get their transcripts
  19. User calls for an issue that is NOT handled by IT
  20. "Verified?"
  21. Someone needs a DUO bypass for a day
  22. Someone in chat asking if a ticket was made
  23. Turjo gets a difficult call
  24. Cam sits on "Project" or something similar
  25. User needs to call Admissions
  26. User asks for a supervisor
  27. "Setting a temp password for _____"
  28. Rufaida drops a call
  29. Z Drive Issue
  30. Computer gets misplaced/ lost
  31. Darian reacts with 🦗
  32. Carter takes a lunch
  33. Adobe Issue
  34. Gmail app issue
  35. Darian gets sassy in chat
  36. User calls back and asks for a specific student
  37. SOAR event calls
  38. "What is the exact error?"
  39. Parent calls on behalf of their kid
  40. Xander leaves a ticket in New
  41. Papercut Issue
  42. Pray-Harrold plumbing issue
  43. Banner/ MyIT crashes
  44. User doesn't understand the new VPN
  45. "What COS are they?"
  46. User asks if EMU provides licenses for [insert software here]
  47. User needs to call Records and Reg
  48. Cam acts like a subject matter expert
  49. Dustin asks about obscure tickets in chat
  50. Debbie mention
  51. "Bomgar?"
  52. Xander is passive aggressive
  53. Classroom call
  54. Student can't find a user in MyIT/ Banner
  55. Aric helps with something oddly specific
  56. Major system outage
  57. TDX crashes
  58. Something Apple related that only Em understands
  59. Lockdown Browser
  60. Front desk student is working remote
  61. Microsoft Office Issue
  62. Someone needs a DUO bypass for a week
  63. Someone asks for advice on an issue with zero context
  64. "Can someone come to the front desk"
  65. "Is _____ in ASM?"
  66. User complains about getting hung up on
  67. Dustin takes a lunch
  68. Printer on campus is broken
  69. Rufaida gets stuck on "Call Not Answered"
  70. Paper run
  71. Parent calls trying to get into their kid's account
  72. "Clear cookies and cache"
  73. "NetID?"
  74. Someone doesn't go on floater and gets a call
  75. Janitors come in to the office
  76. Taven asks for help (rare)
  77. Dustin misspells Kubota
  78. Financial Aid site issue
  79. User calls before being readmitted and tries to get into their account
  80. Bitlocker
  81. Xander puts something very vague in chat
  82. Emeritus call
  83. Users and their parents not understanding EBill
  84. User thinks we are a computer store
  85. User submits a ticket and puts their job title or their name title for the ticket title
  86. User calls while driving
  87. "Check their SAAADMS in Banner"
  88. Google challenge
  89. "My Banner isn't working, can someone verify ____"
  90. Xander forgets how to do a basic part of their job
  91. Sahil asks about VPN access
  92. Xander : "What should they do?"
  93. Aric brings in Doughnuts
  94. Someone asks for a TDX account to be made
  95. User can't connect to campus WiFi
  96. Xander asks about something obvious
  97. Login Disabled: True
  98. Nic has abysmal grammar/ spelling
  99. Someone asks about a ticket without linking it and just puts the ticket #
  100. jlove20 calls
  101. Starfish issue
  102. Phishing email went out
  103. User thinks we are still in Halle
  104. Someone calls for something that should be handled by Phys Plant