User asksfor asupervisorGooglechallengeComputergetsmisplaced/lostPray-Harroldplumbingissue"My Bannerisn't working,cansomeoneverify ____"Turjo getsa difficultcallUsercomplainsabout gettinghung up onAppleMail appissue"ChecktheirSAAADMSin Banner"MajorsystemoutageDustinmisspellsKubotaStarfishissueDUOphone #updateClassroomcallPaperrunChrissayssomethingin chatCOS4 usercomplainsaboutaccountterminationDustintakes alunchDustin asksaboutobscuretickets inchatTavenasks forhelp (rare)Aric helpswithsomethingoddlyspecificUser callswhiledrivingTDXcrashes"Clearcookiesandcache""NetID?"GmailappissuePapercutIssueLoginDisabled:TrueSomeoneasks foradvice on anissue withzero contextSomeonedoesn't goon floaterand gets acall"WhatCOS arethey?"Someone callsfor somethingthat should behandled byPhys PlantAlumnicalls askingto get theirtranscriptsEmerituscallLong getsa stupidlydifficultcall"User willbe comingin person"SomethingApple relatedthatonly EmunderstandsSomeoneneeds aDUO bypassfor a weekSomeonegoes onfloaterearlySomeoneasks for aTDX accountto be madeRonWoodysends amass emailCartertakes alunchUser needsto callAdmissionsUser submits aticket and putstheir job title ortheir name titlefor the tickettitleSomeone asksabout a ticketwithout linkingit and just putsthe ticket #User doesn'tunderstandthe newVPNXanderleaves aticket inNewCam sits on"Project" orsomethingsimilarBanner/MyITcrashesParentcalls onbehalf oftheir kidXanderasks aboutsomethingobviousCam actslike a subjectmatterexpert"Setting atemppasswordfor _____"Printer oncampusis brokenSomeone inchat askingif a ticketwas madeDarianreactswith 🦗Someoneneeds aDUO bypassfor a day"Bomgar?"Aric bringsinDoughnutsDariangetssassy inchat"Verified?"Users andtheir parentsnotunderstandingEBill"Is_____ inASM?"Front deskstudent isworkingremoteZ DriveIssueParent callstrying to getinto theirkid's accountUser callsbefore beingreadmitted andtries to get intotheir accountUser asks ifEMU provideslicenses for[insertsoftware here]Janitorscome in tothe officeSomeonedrops off alaptop with abrokenscreenStudent putsin chat thattheir calldroppedUser needsto callRecordsand RegWEMUasksfor helpSahil asksaboutVPNaccessSahil forgetshow to do abasic part oftheir jobLockdownBrowserUser calls foran issue thatis NOThandled byITStudent can'tfind a user inMyIT/BannerDebbiementionFinancialAid siteissueUser has anexpiredpassword butcan still loginto thingsjlove20callsSoftware/sitewe do notmanagehaving anoutageSalescallMicrosoftOfficeIssueBitlockerUserthinks weare still inHalle"Cansomeonecome to thefront desk"AdobeIssuePhishingemailwent outUser is toldto come inperson foran easyissueXanderforgets howto do a basicpart of theirjobRufaidagets stuckon "Call NotAnswered"User thinkswe are acomputerstoreUser callsback andasks for aspecificstudentXander ispassiveaggressiveUser can'tconnect tocampusWiFiNic hasabysmalgrammar/spellingRufaidadrops acallSOAReventcallsXander putssomethingvery vaguein chatUser criesabout losingtheir email andsays they haveimportant infoon itXander :"Whatshouldthey do?""What isthe exacterror?"User asksfor asupervisorGooglechallengeComputergetsmisplaced/lostPray-Harroldplumbingissue"My Bannerisn't working,cansomeoneverify ____"Turjo getsa difficultcallUsercomplainsabout gettinghung up onAppleMail appissue"ChecktheirSAAADMSin Banner"MajorsystemoutageDustinmisspellsKubotaStarfishissueDUOphone #updateClassroomcallPaperrunChrissayssomethingin chatCOS4 usercomplainsaboutaccountterminationDustintakes alunchDustin asksaboutobscuretickets inchatTavenasks forhelp (rare)Aric helpswithsomethingoddlyspecificUser callswhiledrivingTDXcrashes"Clearcookiesandcache""NetID?"GmailappissuePapercutIssueLoginDisabled:TrueSomeoneasks foradvice on anissue withzero contextSomeonedoesn't goon floaterand gets acall"WhatCOS arethey?"Someone callsfor somethingthat should behandled byPhys PlantAlumnicalls askingto get theirtranscriptsEmerituscallLong getsa stupidlydifficultcall"User willbe comingin person"SomethingApple relatedthatonly EmunderstandsSomeoneneeds aDUO bypassfor a weekSomeonegoes onfloaterearlySomeoneasks for aTDX accountto be madeRonWoodysends amass emailCartertakes alunchUser needsto callAdmissionsUser submits aticket and putstheir job title ortheir name titlefor the tickettitleSomeone asksabout a ticketwithout linkingit and just putsthe ticket #User doesn'tunderstandthe newVPNXanderleaves aticket inNewCam sits on"Project" orsomethingsimilarBanner/MyITcrashesParentcalls onbehalf oftheir kidXanderasks aboutsomethingobviousCam actslike a subjectmatterexpert"Setting atemppasswordfor _____"Printer oncampusis brokenSomeone inchat askingif a ticketwas madeDarianreactswith 🦗Someoneneeds aDUO bypassfor a day"Bomgar?"Aric bringsinDoughnutsDariangetssassy inchat"Verified?"Users andtheir parentsnotunderstandingEBill"Is_____ inASM?"Front deskstudent isworkingremoteZ DriveIssueParent callstrying to getinto theirkid's accountUser callsbefore beingreadmitted andtries to get intotheir accountUser asks ifEMU provideslicenses for[insertsoftware here]Janitorscome in tothe officeSomeonedrops off alaptop with abrokenscreenStudent putsin chat thattheir calldroppedUser needsto callRecordsand RegWEMUasksfor helpSahil asksaboutVPNaccessSahil forgetshow to do abasic part oftheir jobLockdownBrowserUser calls foran issue thatis NOThandled byITStudent can'tfind a user inMyIT/BannerDebbiementionFinancialAid siteissueUser has anexpiredpassword butcan still loginto thingsjlove20callsSoftware/sitewe do notmanagehaving anoutageSalescallMicrosoftOfficeIssueBitlockerUserthinks weare still inHalle"Cansomeonecome to thefront desk"AdobeIssuePhishingemailwent outUser is toldto come inperson foran easyissueXanderforgets howto do a basicpart of theirjobRufaidagets stuckon "Call NotAnswered"User thinkswe are acomputerstoreUser callsback andasks for aspecificstudentXander ispassiveaggressiveUser can'tconnect tocampusWiFiNic hasabysmalgrammar/spellingRufaidadrops acallSOAReventcallsXander putssomethingvery vaguein chatUser criesabout losingtheir email andsays they haveimportant infoon itXander :"Whatshouldthey do?""What isthe exacterror?"

EMU IT Help Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User asks for a supervisor
  2. Google challenge
  3. Computer gets misplaced/ lost
  4. Pray-Harrold plumbing issue
  5. "My Banner isn't working, can someone verify ____"
  6. Turjo gets a difficult call
  7. User complains about getting hung up on
  8. Apple Mail app issue
  9. "Check their SAAADMS in Banner"
  10. Major system outage
  11. Dustin misspells Kubota
  12. Starfish issue
  13. DUO phone # update
  14. Classroom call
  15. Paper run
  16. Chris says something in chat
  17. COS4 user complains about account termination
  18. Dustin takes a lunch
  19. Dustin asks about obscure tickets in chat
  20. Taven asks for help (rare)
  21. Aric helps with something oddly specific
  22. User calls while driving
  23. TDX crashes
  24. "Clear cookies and cache"
  25. "NetID?"
  26. Gmail app issue
  27. Papercut Issue
  28. Login Disabled: True
  29. Someone asks for advice on an issue with zero context
  30. Someone doesn't go on floater and gets a call
  31. "What COS are they?"
  32. Someone calls for something that should be handled by Phys Plant
  33. Alumni calls asking to get their transcripts
  34. Emeritus call
  35. Long gets a stupidly difficult call
  36. "User will be coming in person"
  37. Something Apple related that only Em understands
  38. Someone needs a DUO bypass for a week
  39. Someone goes on floater early
  40. Someone asks for a TDX account to be made
  41. Ron Woody sends a mass email
  42. Carter takes a lunch
  43. User needs to call Admissions
  44. User submits a ticket and puts their job title or their name title for the ticket title
  45. Someone asks about a ticket without linking it and just puts the ticket #
  46. User doesn't understand the new VPN
  47. Xander leaves a ticket in New
  48. Cam sits on "Project" or something similar
  49. Banner/ MyIT crashes
  50. Parent calls on behalf of their kid
  51. Xander asks about something obvious
  52. Cam acts like a subject matter expert
  53. "Setting a temp password for _____"
  54. Printer on campus is broken
  55. Someone in chat asking if a ticket was made
  56. Darian reacts with 🦗
  57. Someone needs a DUO bypass for a day
  58. "Bomgar?"
  59. Aric brings in Doughnuts
  60. Darian gets sassy in chat
  61. "Verified?"
  62. Users and their parents not understanding EBill
  63. "Is _____ in ASM?"
  64. Front desk student is working remote
  65. Z Drive Issue
  66. Parent calls trying to get into their kid's account
  67. User calls before being readmitted and tries to get into their account
  68. User asks if EMU provides licenses for [insert software here]
  69. Janitors come in to the office
  70. Someone drops off a laptop with a broken screen
  71. Student puts in chat that their call dropped
  72. User needs to call Records and Reg
  73. WEMU asks for help
  74. Sahil asks about VPN access
  75. Sahil forgets how to do a basic part of their job
  76. Lockdown Browser
  77. User calls for an issue that is NOT handled by IT
  78. Student can't find a user in MyIT/ Banner
  79. Debbie mention
  80. Financial Aid site issue
  81. User has an expired password but can still login to things
  82. jlove20 calls
  83. Software/site we do not manage having an outage
  84. Sales call
  85. Microsoft Office Issue
  86. Bitlocker
  87. User thinks we are still in Halle
  88. "Can someone come to the front desk"
  89. Adobe Issue
  90. Phishing email went out
  91. User is told to come in person for an easy issue
  92. Xander forgets how to do a basic part of their job
  93. Rufaida gets stuck on "Call Not Answered"
  94. User thinks we are a computer store
  95. User calls back and asks for a specific student
  96. Xander is passive aggressive
  97. User can't connect to campus WiFi
  98. Nic has abysmal grammar/ spelling
  99. Rufaida drops a call
  100. SOAR event calls
  101. Xander puts something very vague in chat
  102. User cries about losing their email and says they have important info on it
  103. Xander : "What should they do?"
  104. "What is the exact error?"