"User willbe comingin person"FinancialAid siteissuePaperrunLockdownBrowser"Is_____ inASM?"Someonedrops off alaptop with abrokenscreenWEMUasksfor help"Bomgar?"Chrissayssomethingin chatUser criesabout losingtheir email andsays they haveimportant infoon itSomeone inchat askingif a ticketwas madeNic hasabysmalgrammar/spellingSomethingApple relatedthatonly EmunderstandsSomeoneneeds aDUO bypassfor a dayUser calls foran issue thatis NOThandled byITStudent can'tfind a user inMyIT/BannerSahil forgetshow to do abasic part oftheir jobDebbiementionUser asksfor asupervisorEmerituscallUsers andtheir parentsnotunderstandingEBillFront deskstudent isworkingremoteDustintakes alunchRonWoodysends amass email"Setting atemppasswordfor _____"Someonegoes onfloaterearlyUser needsto callRecordsand RegCam actslike a subjectmatterexpertjlove20callsAric helpswithsomethingoddlyspecificRufaidagets stuckon "Call NotAnswered"AdobeIssue"Verified?"User callswhiledrivingCam sits on"Project" orsomethingsimilarDarianreactswith 🦗"My Bannerisn't working,cansomeoneverify ____"GooglechallengeXander ispassiveaggressiveParent callstrying to getinto theirkid's accountSahil asksaboutVPNaccessUser can'tconnect tocampusWiFiPrinter oncampusis brokenUser needsto callAdmissionsStudent putsin chat thattheir calldroppedSomeone asksabout a ticketwithout linkingit and just putsthe ticket #MajorsystemoutageComputergetsmisplaced/lostTurjo getsa difficultcallLoginDisabled:TrueUser callsbefore beingreadmitted andtries to get intotheir accountSomeonedoesn't goon floaterand gets acallTavenasks forhelp (rare)User doesn'tunderstandthe newVPNSomeoneasks for aTDX accountto be made"Cansomeonecome to thefront desk""WhatCOS arethey?"Xander putssomethingvery vaguein chatUser is toldto come inperson foran easyissueRufaidadrops acallZ DriveIssueUser thinkswe are acomputerstore"What isthe exacterror?"Janitorscome in tothe officeCOS4 usercomplainsaboutaccountterminationSoftware/sitewe do notmanagehaving anoutage"NetID?"GmailappissueUser submits aticket and putstheir job title ortheir name titlefor the tickettitleUsercomplainsabout gettinghung up onBitlockerSomeone callsfor somethingthat should behandled byPhys PlantUser has anexpiredpassword butcan still loginto thingsDustinmisspellsKubotaStarfishissueCartertakes alunchClassroomcallParentcalls onbehalf oftheir kidPray-HarroldplumbingissueTDXcrashesLong getsa stupidlydifficultcallAppleMail appissueSOAReventcallsDariangetssassy inchatAric bringsinDoughnutsDUOphone #update"ChecktheirSAAADMSin Banner"PapercutIssue"Clearcookiesandcache"User asks ifEMU provideslicenses for[insertsoftware here]Dustin asksaboutobscuretickets inchatUser callsback andasks for aspecificstudentXanderforgets howto do a basicpart of theirjobXanderasks aboutsomethingobviousSalescallPhishingemailwent outSomeoneasks foradvice on anissue withzero contextXander :"Whatshouldthey do?"Xanderleaves aticket inNewMicrosoftOfficeIssueUserthinks weare still inHalleBanner/MyITcrashesSomeoneneeds aDUO bypassfor a weekAlumnicalls askingto get theirtranscripts"User willbe comingin person"FinancialAid siteissuePaperrunLockdownBrowser"Is_____ inASM?"Someonedrops off alaptop with abrokenscreenWEMUasksfor help"Bomgar?"Chrissayssomethingin chatUser criesabout losingtheir email andsays they haveimportant infoon itSomeone inchat askingif a ticketwas madeNic hasabysmalgrammar/spellingSomethingApple relatedthatonly EmunderstandsSomeoneneeds aDUO bypassfor a dayUser calls foran issue thatis NOThandled byITStudent can'tfind a user inMyIT/BannerSahil forgetshow to do abasic part oftheir jobDebbiementionUser asksfor asupervisorEmerituscallUsers andtheir parentsnotunderstandingEBillFront deskstudent isworkingremoteDustintakes alunchRonWoodysends amass email"Setting atemppasswordfor _____"Someonegoes onfloaterearlyUser needsto callRecordsand RegCam actslike a subjectmatterexpertjlove20callsAric helpswithsomethingoddlyspecificRufaidagets stuckon "Call NotAnswered"AdobeIssue"Verified?"User callswhiledrivingCam sits on"Project" orsomethingsimilarDarianreactswith 🦗"My Bannerisn't working,cansomeoneverify ____"GooglechallengeXander ispassiveaggressiveParent callstrying to getinto theirkid's accountSahil asksaboutVPNaccessUser can'tconnect tocampusWiFiPrinter oncampusis brokenUser needsto callAdmissionsStudent putsin chat thattheir calldroppedSomeone asksabout a ticketwithout linkingit and just putsthe ticket #MajorsystemoutageComputergetsmisplaced/lostTurjo getsa difficultcallLoginDisabled:TrueUser callsbefore beingreadmitted andtries to get intotheir accountSomeonedoesn't goon floaterand gets acallTavenasks forhelp (rare)User doesn'tunderstandthe newVPNSomeoneasks for aTDX accountto be made"Cansomeonecome to thefront desk""WhatCOS arethey?"Xander putssomethingvery vaguein chatUser is toldto come inperson foran easyissueRufaidadrops acallZ DriveIssueUser thinkswe are acomputerstore"What isthe exacterror?"Janitorscome in tothe officeCOS4 usercomplainsaboutaccountterminationSoftware/sitewe do notmanagehaving anoutage"NetID?"GmailappissueUser submits aticket and putstheir job title ortheir name titlefor the tickettitleUsercomplainsabout gettinghung up onBitlockerSomeone callsfor somethingthat should behandled byPhys PlantUser has anexpiredpassword butcan still loginto thingsDustinmisspellsKubotaStarfishissueCartertakes alunchClassroomcallParentcalls onbehalf oftheir kidPray-HarroldplumbingissueTDXcrashesLong getsa stupidlydifficultcallAppleMail appissueSOAReventcallsDariangetssassy inchatAric bringsinDoughnutsDUOphone #update"ChecktheirSAAADMSin Banner"PapercutIssue"Clearcookiesandcache"User asks ifEMU provideslicenses for[insertsoftware here]Dustin asksaboutobscuretickets inchatUser callsback andasks for aspecificstudentXanderforgets howto do a basicpart of theirjobXanderasks aboutsomethingobviousSalescallPhishingemailwent outSomeoneasks foradvice on anissue withzero contextXander :"Whatshouldthey do?"Xanderleaves aticket inNewMicrosoftOfficeIssueUserthinks weare still inHalleBanner/MyITcrashesSomeoneneeds aDUO bypassfor a weekAlumnicalls askingto get theirtranscripts

EMU IT Help Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "User will be coming in person"
  2. Financial Aid site issue
  3. Paper run
  4. Lockdown Browser
  5. "Is _____ in ASM?"
  6. Someone drops off a laptop with a broken screen
  7. WEMU asks for help
  8. "Bomgar?"
  9. Chris says something in chat
  10. User cries about losing their email and says they have important info on it
  11. Someone in chat asking if a ticket was made
  12. Nic has abysmal grammar/ spelling
  13. Something Apple related that only Em understands
  14. Someone needs a DUO bypass for a day
  15. User calls for an issue that is NOT handled by IT
  16. Student can't find a user in MyIT/ Banner
  17. Sahil forgets how to do a basic part of their job
  18. Debbie mention
  19. User asks for a supervisor
  20. Emeritus call
  21. Users and their parents not understanding EBill
  22. Front desk student is working remote
  23. Dustin takes a lunch
  24. Ron Woody sends a mass email
  25. "Setting a temp password for _____"
  26. Someone goes on floater early
  27. User needs to call Records and Reg
  28. Cam acts like a subject matter expert
  29. jlove20 calls
  30. Aric helps with something oddly specific
  31. Rufaida gets stuck on "Call Not Answered"
  32. Adobe Issue
  33. "Verified?"
  34. User calls while driving
  35. Cam sits on "Project" or something similar
  36. Darian reacts with 🦗
  37. "My Banner isn't working, can someone verify ____"
  38. Google challenge
  39. Xander is passive aggressive
  40. Parent calls trying to get into their kid's account
  41. Sahil asks about VPN access
  42. User can't connect to campus WiFi
  43. Printer on campus is broken
  44. User needs to call Admissions
  45. Student puts in chat that their call dropped
  46. Someone asks about a ticket without linking it and just puts the ticket #
  47. Major system outage
  48. Computer gets misplaced/ lost
  49. Turjo gets a difficult call
  50. Login Disabled: True
  51. User calls before being readmitted and tries to get into their account
  52. Someone doesn't go on floater and gets a call
  53. Taven asks for help (rare)
  54. User doesn't understand the new VPN
  55. Someone asks for a TDX account to be made
  56. "Can someone come to the front desk"
  57. "What COS are they?"
  58. Xander puts something very vague in chat
  59. User is told to come in person for an easy issue
  60. Rufaida drops a call
  61. Z Drive Issue
  62. User thinks we are a computer store
  63. "What is the exact error?"
  64. Janitors come in to the office
  65. COS4 user complains about account termination
  66. Software/site we do not manage having an outage
  67. "NetID?"
  68. Gmail app issue
  69. User submits a ticket and puts their job title or their name title for the ticket title
  70. User complains about getting hung up on
  71. Bitlocker
  72. Someone calls for something that should be handled by Phys Plant
  73. User has an expired password but can still login to things
  74. Dustin misspells Kubota
  75. Starfish issue
  76. Carter takes a lunch
  77. Classroom call
  78. Parent calls on behalf of their kid
  79. Pray-Harrold plumbing issue
  80. TDX crashes
  81. Long gets a stupidly difficult call
  82. Apple Mail app issue
  83. SOAR event calls
  84. Darian gets sassy in chat
  85. Aric brings in Doughnuts
  86. DUO phone # update
  87. "Check their SAAADMS in Banner"
  88. Papercut Issue
  89. "Clear cookies and cache"
  90. User asks if EMU provides licenses for [insert software here]
  91. Dustin asks about obscure tickets in chat
  92. User calls back and asks for a specific student
  93. Xander forgets how to do a basic part of their job
  94. Xander asks about something obvious
  95. Sales call
  96. Phishing email went out
  97. Someone asks for advice on an issue with zero context
  98. Xander : "What should they do?"
  99. Xander leaves a ticket in New
  100. Microsoft Office Issue
  101. User thinks we are still in Halle
  102. Banner/ MyIT crashes
  103. Someone needs a DUO bypass for a week
  104. Alumni calls asking to get their transcripts