Userthinks weare still inHalleClassroomcallBanner/MyITcrashesCam actslike a subjectmatterexpertSomeone asksabout a ticketwithout linkingit and just putsthe ticket #"Cansomeonecome to thefront desk"User callsbefore beingreadmitted andtries to get intotheir accountDarianreactswith 🦗Parentcalls onbehalf oftheir kidStudent putsin chat thattheir calldroppedTurjo getsa difficultcallUser callswhiledrivingSomeone callsfor somethingthat should behandled byPhys PlantXander :"Whatshouldthey do?"Someonegoes onfloaterearlySomeoneasks for aTDX accountto be madejlove20callsGmailappissueUser submits aticket and putstheir job title ortheir name titlefor the tickettitleCartertakes alunchFront deskstudent isworkingremotePhishingemailwent outFinancialAid siteissuePapercutIssueLockdownBrowserUsers andtheir parentsnotunderstandingEBill"Setting atemppasswordfor _____"User needsto callAdmissionsCOS4 usercomplainsaboutaccountterminationUser needsto callRecordsand RegChrissayssomethingin chat"User willbe comingin person"User doesn'tunderstandthe newVPNAppleMail appissueSahil asksaboutVPNaccessDebbiementionPrinter oncampusis brokenSomeoneneeds aDUO bypassfor a weekUser is toldto come inperson foran easyissueJanitorscome in tothe officeUser has anexpiredpassword butcan still loginto thingsPray-HarroldplumbingissueComputergetsmisplaced/lostLoginDisabled:TrueXanderleaves aticket inNew"WhatCOS arethey?"Cam sits on"Project" orsomethingsimilarSahil forgetshow to do abasic part oftheir jobDustinmisspellsKubotaSomeonedrops off alaptop with abrokenscreen"Verified?"User calls foran issue thatis NOThandled byIT"Is_____ inASM?""ChecktheirSAAADMSin Banner"User asksfor asupervisorWEMUasksfor helpDustin asksaboutobscuretickets inchatUser can'tconnect tocampusWiFiStudent can'tfind a user inMyIT/Banner"Bomgar?"Alumnicalls askingto get theirtranscriptsXander putssomethingvery vaguein chatBitlockerDustintakes alunchSomeonedoesn't goon floaterand gets acallSomeoneasks foradvice on anissue withzero contextAric helpswithsomethingoddlyspecificUser criesabout losingtheir email andsays they haveimportant infoon it"What isthe exacterror?"GooglechallengeUser thinkswe are acomputerstore"Clearcookiesandcache"Aric bringsinDoughnutsRufaidagets stuckon "Call NotAnswered""My Bannerisn't working,cansomeoneverify ____"SalescallUser asks ifEMU provideslicenses for[insertsoftware here]"NetID?"Long getsa stupidlydifficultcallSOAReventcallsMicrosoftOfficeIssueUsercomplainsabout gettinghung up onSomethingApple relatedthatonly EmunderstandsSoftware/sitewe do notmanagehaving anoutageAdobeIssueDariangetssassy inchatZ DriveIssueEmerituscallNic hasabysmalgrammar/spellingTavenasks forhelp (rare)Someone inchat askingif a ticketwas madeStarfishissueTDXcrashesRufaidadrops acallDUOphone #updatePaperrunXanderforgets howto do a basicpart of theirjobSomeoneneeds aDUO bypassfor a dayParent callstrying to getinto theirkid's accountUser callsback andasks for aspecificstudentXanderasks aboutsomethingobviousMajorsystemoutageXander ispassiveaggressiveRonWoodysends amass emailUserthinks weare still inHalleClassroomcallBanner/MyITcrashesCam actslike a subjectmatterexpertSomeone asksabout a ticketwithout linkingit and just putsthe ticket #"Cansomeonecome to thefront desk"User callsbefore beingreadmitted andtries to get intotheir accountDarianreactswith 🦗Parentcalls onbehalf oftheir kidStudent putsin chat thattheir calldroppedTurjo getsa difficultcallUser callswhiledrivingSomeone callsfor somethingthat should behandled byPhys PlantXander :"Whatshouldthey do?"Someonegoes onfloaterearlySomeoneasks for aTDX accountto be madejlove20callsGmailappissueUser submits aticket and putstheir job title ortheir name titlefor the tickettitleCartertakes alunchFront deskstudent isworkingremotePhishingemailwent outFinancialAid siteissuePapercutIssueLockdownBrowserUsers andtheir parentsnotunderstandingEBill"Setting atemppasswordfor _____"User needsto callAdmissionsCOS4 usercomplainsaboutaccountterminationUser needsto callRecordsand RegChrissayssomethingin chat"User willbe comingin person"User doesn'tunderstandthe newVPNAppleMail appissueSahil asksaboutVPNaccessDebbiementionPrinter oncampusis brokenSomeoneneeds aDUO bypassfor a weekUser is toldto come inperson foran easyissueJanitorscome in tothe officeUser has anexpiredpassword butcan still loginto thingsPray-HarroldplumbingissueComputergetsmisplaced/lostLoginDisabled:TrueXanderleaves aticket inNew"WhatCOS arethey?"Cam sits on"Project" orsomethingsimilarSahil forgetshow to do abasic part oftheir jobDustinmisspellsKubotaSomeonedrops off alaptop with abrokenscreen"Verified?"User calls foran issue thatis NOThandled byIT"Is_____ inASM?""ChecktheirSAAADMSin Banner"User asksfor asupervisorWEMUasksfor helpDustin asksaboutobscuretickets inchatUser can'tconnect tocampusWiFiStudent can'tfind a user inMyIT/Banner"Bomgar?"Alumnicalls askingto get theirtranscriptsXander putssomethingvery vaguein chatBitlockerDustintakes alunchSomeonedoesn't goon floaterand gets acallSomeoneasks foradvice on anissue withzero contextAric helpswithsomethingoddlyspecificUser criesabout losingtheir email andsays they haveimportant infoon it"What isthe exacterror?"GooglechallengeUser thinkswe are acomputerstore"Clearcookiesandcache"Aric bringsinDoughnutsRufaidagets stuckon "Call NotAnswered""My Bannerisn't working,cansomeoneverify ____"SalescallUser asks ifEMU provideslicenses for[insertsoftware here]"NetID?"Long getsa stupidlydifficultcallSOAReventcallsMicrosoftOfficeIssueUsercomplainsabout gettinghung up onSomethingApple relatedthatonly EmunderstandsSoftware/sitewe do notmanagehaving anoutageAdobeIssueDariangetssassy inchatZ DriveIssueEmerituscallNic hasabysmalgrammar/spellingTavenasks forhelp (rare)Someone inchat askingif a ticketwas madeStarfishissueTDXcrashesRufaidadrops acallDUOphone #updatePaperrunXanderforgets howto do a basicpart of theirjobSomeoneneeds aDUO bypassfor a dayParent callstrying to getinto theirkid's accountUser callsback andasks for aspecificstudentXanderasks aboutsomethingobviousMajorsystemoutageXander ispassiveaggressiveRonWoodysends amass email

EMU IT Help Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
  1. User thinks we are still in Halle
  2. Classroom call
  3. Banner/ MyIT crashes
  4. Cam acts like a subject matter expert
  5. Someone asks about a ticket without linking it and just puts the ticket #
  6. "Can someone come to the front desk"
  7. User calls before being readmitted and tries to get into their account
  8. Darian reacts with 🦗
  9. Parent calls on behalf of their kid
  10. Student puts in chat that their call dropped
  11. Turjo gets a difficult call
  12. User calls while driving
  13. Someone calls for something that should be handled by Phys Plant
  14. Xander : "What should they do?"
  15. Someone goes on floater early
  16. Someone asks for a TDX account to be made
  17. jlove20 calls
  18. Gmail app issue
  19. User submits a ticket and puts their job title or their name title for the ticket title
  20. Carter takes a lunch
  21. Front desk student is working remote
  22. Phishing email went out
  23. Financial Aid site issue
  24. Papercut Issue
  25. Lockdown Browser
  26. Users and their parents not understanding EBill
  27. "Setting a temp password for _____"
  28. User needs to call Admissions
  29. COS4 user complains about account termination
  30. User needs to call Records and Reg
  31. Chris says something in chat
  32. "User will be coming in person"
  33. User doesn't understand the new VPN
  34. Apple Mail app issue
  35. Sahil asks about VPN access
  36. Debbie mention
  37. Printer on campus is broken
  38. Someone needs a DUO bypass for a week
  39. User is told to come in person for an easy issue
  40. Janitors come in to the office
  41. User has an expired password but can still login to things
  42. Pray-Harrold plumbing issue
  43. Computer gets misplaced/ lost
  44. Login Disabled: True
  45. Xander leaves a ticket in New
  46. "What COS are they?"
  47. Cam sits on "Project" or something similar
  48. Sahil forgets how to do a basic part of their job
  49. Dustin misspells Kubota
  50. Someone drops off a laptop with a broken screen
  51. "Verified?"
  52. User calls for an issue that is NOT handled by IT
  53. "Is _____ in ASM?"
  54. "Check their SAAADMS in Banner"
  55. User asks for a supervisor
  56. WEMU asks for help
  57. Dustin asks about obscure tickets in chat
  58. User can't connect to campus WiFi
  59. Student can't find a user in MyIT/ Banner
  60. "Bomgar?"
  61. Alumni calls asking to get their transcripts
  62. Xander puts something very vague in chat
  63. Bitlocker
  64. Dustin takes a lunch
  65. Someone doesn't go on floater and gets a call
  66. Someone asks for advice on an issue with zero context
  67. Aric helps with something oddly specific
  68. User cries about losing their email and says they have important info on it
  69. "What is the exact error?"
  70. Google challenge
  71. User thinks we are a computer store
  72. "Clear cookies and cache"
  73. Aric brings in Doughnuts
  74. Rufaida gets stuck on "Call Not Answered"
  75. "My Banner isn't working, can someone verify ____"
  76. Sales call
  77. User asks if EMU provides licenses for [insert software here]
  78. "NetID?"
  79. Long gets a stupidly difficult call
  80. SOAR event calls
  81. Microsoft Office Issue
  82. User complains about getting hung up on
  83. Something Apple related that only Em understands
  84. Software/site we do not manage having an outage
  85. Adobe Issue
  86. Darian gets sassy in chat
  87. Z Drive Issue
  88. Emeritus call
  89. Nic has abysmal grammar/ spelling
  90. Taven asks for help (rare)
  91. Someone in chat asking if a ticket was made
  92. Starfish issue
  93. TDX crashes
  94. Rufaida drops a call
  95. DUO phone # update
  96. Paper run
  97. Xander forgets how to do a basic part of their job
  98. Someone needs a DUO bypass for a day
  99. Parent calls trying to get into their kid's account
  100. User calls back and asks for a specific student
  101. Xander asks about something obvious
  102. Major system outage
  103. Xander is passive aggressive
  104. Ron Woody sends a mass email