Janitorscome in tothe officePray-HarroldplumbingissueUser thinkswe are acomputerstoreAdobeIssue"ChecktheirSAAADMSin Banner"User needsto callRecordsand Reg"What isthe exacterror?"Xander putssomethingvery vaguein chatSahil forgetshow to do abasic part oftheir job"Setting atemppasswordfor _____"User can'tconnect tocampusWiFiXanderforgets howto do a basicpart of theirjobDebbiementionUser asks ifEMU provideslicenses for[insertsoftware here]"Verified?"Xander ispassiveaggressiveLoginDisabled:True"My Bannerisn't working,cansomeoneverify ____"SOAReventcallsSomeoneasks foradvice on anissue withzero contextDustin asksaboutobscuretickets inchatStudent can'tfind a user inMyIT/BannerDustintakes alunchDariangetssassy inchatRufaidadrops acallLockdownBrowserPaperrunComputergetsmisplaced/lostUser asksfor asupervisorGmailappissueParentcalls onbehalf oftheir kidSomeonegoes onfloaterearlyLong getsa stupidlydifficultcallUser doesn'tunderstandthe newVPNNic hasabysmalgrammar/spellingClassroomcallSomethingApple relatedthatonly EmunderstandsPapercutIssueTavenasks forhelp (rare)User callsbefore beingreadmitted andtries to get intotheir accountSomeoneneeds aDUO bypassfor a weekXanderleaves aticket inNewSomeone callsfor somethingthat should behandled byPhys PlantCam actslike a subjectmatterexpertParent callstrying to getinto theirkid's accountBanner/MyITcrashesAppleMail appissueDarianreactswith 🦗DUOphone #updateWEMUasksfor helpXanderasks aboutsomethingobviousSomeone inchat askingif a ticketwas madeUser has anexpiredpassword butcan still loginto thingsFront deskstudent isworkingremote"Is_____ inASM?""Cansomeonecome to thefront desk"Sahil asksaboutVPNaccessSomeoneneeds aDUO bypassfor a dayUser callswhiledrivingUser is toldto come inperson foran easyissueStarfishissueCOS4 usercomplainsaboutaccountterminationSomeone asksabout a ticketwithout linkingit and just putsthe ticket #User calls foran issue thatis NOThandled byITTDXcrashesSomeoneasks for aTDX accountto be madeDustinmisspellsKubotaCartertakes alunchjlove20callsPrinter oncampusis brokenAric helpswithsomethingoddlyspecificUser needsto callAdmissionsFinancialAid siteissueUsercomplainsabout gettinghung up onXander :"Whatshouldthey do?"Alumnicalls askingto get theirtranscripts"Clearcookiesandcache"Someonedoesn't goon floaterand gets acallUsers andtheir parentsnotunderstandingEBill"Bomgar?"User criesabout losingtheir email andsays they haveimportant infoon it"WhatCOS arethey?"GooglechallengeBitlockerUser submits aticket and putstheir job title ortheir name titlefor the tickettitleMicrosoftOfficeIssueChrissayssomethingin chatTurjo getsa difficultcallAric bringsinDoughnutsRufaidagets stuckon "Call NotAnswered"User callsback andasks for aspecificstudentCam sits on"Project" orsomethingsimilarPhishingemailwent outStudent putsin chat thattheir calldroppedRonWoodysends amass emailSomeonedrops off alaptop with abrokenscreen"User willbe comingin person"MajorsystemoutageZ DriveIssueEmerituscallUserthinks weare still inHalle"NetID?"SalescallSoftware/sitewe do notmanagehaving anoutageJanitorscome in tothe officePray-HarroldplumbingissueUser thinkswe are acomputerstoreAdobeIssue"ChecktheirSAAADMSin Banner"User needsto callRecordsand Reg"What isthe exacterror?"Xander putssomethingvery vaguein chatSahil forgetshow to do abasic part oftheir job"Setting atemppasswordfor _____"User can'tconnect tocampusWiFiXanderforgets howto do a basicpart of theirjobDebbiementionUser asks ifEMU provideslicenses for[insertsoftware here]"Verified?"Xander ispassiveaggressiveLoginDisabled:True"My Bannerisn't working,cansomeoneverify ____"SOAReventcallsSomeoneasks foradvice on anissue withzero contextDustin asksaboutobscuretickets inchatStudent can'tfind a user inMyIT/BannerDustintakes alunchDariangetssassy inchatRufaidadrops acallLockdownBrowserPaperrunComputergetsmisplaced/lostUser asksfor asupervisorGmailappissueParentcalls onbehalf oftheir kidSomeonegoes onfloaterearlyLong getsa stupidlydifficultcallUser doesn'tunderstandthe newVPNNic hasabysmalgrammar/spellingClassroomcallSomethingApple relatedthatonly EmunderstandsPapercutIssueTavenasks forhelp (rare)User callsbefore beingreadmitted andtries to get intotheir accountSomeoneneeds aDUO bypassfor a weekXanderleaves aticket inNewSomeone callsfor somethingthat should behandled byPhys PlantCam actslike a subjectmatterexpertParent callstrying to getinto theirkid's accountBanner/MyITcrashesAppleMail appissueDarianreactswith 🦗DUOphone #updateWEMUasksfor helpXanderasks aboutsomethingobviousSomeone inchat askingif a ticketwas madeUser has anexpiredpassword butcan still loginto thingsFront deskstudent isworkingremote"Is_____ inASM?""Cansomeonecome to thefront desk"Sahil asksaboutVPNaccessSomeoneneeds aDUO bypassfor a dayUser callswhiledrivingUser is toldto come inperson foran easyissueStarfishissueCOS4 usercomplainsaboutaccountterminationSomeone asksabout a ticketwithout linkingit and just putsthe ticket #User calls foran issue thatis NOThandled byITTDXcrashesSomeoneasks for aTDX accountto be madeDustinmisspellsKubotaCartertakes alunchjlove20callsPrinter oncampusis brokenAric helpswithsomethingoddlyspecificUser needsto callAdmissionsFinancialAid siteissueUsercomplainsabout gettinghung up onXander :"Whatshouldthey do?"Alumnicalls askingto get theirtranscripts"Clearcookiesandcache"Someonedoesn't goon floaterand gets acallUsers andtheir parentsnotunderstandingEBill"Bomgar?"User criesabout losingtheir email andsays they haveimportant infoon it"WhatCOS arethey?"GooglechallengeBitlockerUser submits aticket and putstheir job title ortheir name titlefor the tickettitleMicrosoftOfficeIssueChrissayssomethingin chatTurjo getsa difficultcallAric bringsinDoughnutsRufaidagets stuckon "Call NotAnswered"User callsback andasks for aspecificstudentCam sits on"Project" orsomethingsimilarPhishingemailwent outStudent putsin chat thattheir calldroppedRonWoodysends amass emailSomeonedrops off alaptop with abrokenscreen"User willbe comingin person"MajorsystemoutageZ DriveIssueEmerituscallUserthinks weare still inHalle"NetID?"SalescallSoftware/sitewe do notmanagehaving anoutage

EMU IT Help Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Janitors come in to the office
  2. Pray-Harrold plumbing issue
  3. User thinks we are a computer store
  4. Adobe Issue
  5. "Check their SAAADMS in Banner"
  6. User needs to call Records and Reg
  7. "What is the exact error?"
  8. Xander puts something very vague in chat
  9. Sahil forgets how to do a basic part of their job
  10. "Setting a temp password for _____"
  11. User can't connect to campus WiFi
  12. Xander forgets how to do a basic part of their job
  13. Debbie mention
  14. User asks if EMU provides licenses for [insert software here]
  15. "Verified?"
  16. Xander is passive aggressive
  17. Login Disabled: True
  18. "My Banner isn't working, can someone verify ____"
  19. SOAR event calls
  20. Someone asks for advice on an issue with zero context
  21. Dustin asks about obscure tickets in chat
  22. Student can't find a user in MyIT/ Banner
  23. Dustin takes a lunch
  24. Darian gets sassy in chat
  25. Rufaida drops a call
  26. Lockdown Browser
  27. Paper run
  28. Computer gets misplaced/ lost
  29. User asks for a supervisor
  30. Gmail app issue
  31. Parent calls on behalf of their kid
  32. Someone goes on floater early
  33. Long gets a stupidly difficult call
  34. User doesn't understand the new VPN
  35. Nic has abysmal grammar/ spelling
  36. Classroom call
  37. Something Apple related that only Em understands
  38. Papercut Issue
  39. Taven asks for help (rare)
  40. User calls before being readmitted and tries to get into their account
  41. Someone needs a DUO bypass for a week
  42. Xander leaves a ticket in New
  43. Someone calls for something that should be handled by Phys Plant
  44. Cam acts like a subject matter expert
  45. Parent calls trying to get into their kid's account
  46. Banner/ MyIT crashes
  47. Apple Mail app issue
  48. Darian reacts with 🦗
  49. DUO phone # update
  50. WEMU asks for help
  51. Xander asks about something obvious
  52. Someone in chat asking if a ticket was made
  53. User has an expired password but can still login to things
  54. Front desk student is working remote
  55. "Is _____ in ASM?"
  56. "Can someone come to the front desk"
  57. Sahil asks about VPN access
  58. Someone needs a DUO bypass for a day
  59. User calls while driving
  60. User is told to come in person for an easy issue
  61. Starfish issue
  62. COS4 user complains about account termination
  63. Someone asks about a ticket without linking it and just puts the ticket #
  64. User calls for an issue that is NOT handled by IT
  65. TDX crashes
  66. Someone asks for a TDX account to be made
  67. Dustin misspells Kubota
  68. Carter takes a lunch
  69. jlove20 calls
  70. Printer on campus is broken
  71. Aric helps with something oddly specific
  72. User needs to call Admissions
  73. Financial Aid site issue
  74. User complains about getting hung up on
  75. Xander : "What should they do?"
  76. Alumni calls asking to get their transcripts
  77. "Clear cookies and cache"
  78. Someone doesn't go on floater and gets a call
  79. Users and their parents not understanding EBill
  80. "Bomgar?"
  81. User cries about losing their email and says they have important info on it
  82. "What COS are they?"
  83. Google challenge
  84. Bitlocker
  85. User submits a ticket and puts their job title or their name title for the ticket title
  86. Microsoft Office Issue
  87. Chris says something in chat
  88. Turjo gets a difficult call
  89. Aric brings in Doughnuts
  90. Rufaida gets stuck on "Call Not Answered"
  91. User calls back and asks for a specific student
  92. Cam sits on "Project" or something similar
  93. Phishing email went out
  94. Student puts in chat that their call dropped
  95. Ron Woody sends a mass email
  96. Someone drops off a laptop with a broken screen
  97. "User will be coming in person"
  98. Major system outage
  99. Z Drive Issue
  100. Emeritus call
  101. User thinks we are still in Halle
  102. "NetID?"
  103. Sales call
  104. Software/site we do not manage having an outage