Someone asksabout a ticketwithout linkingit and just putsthe ticket #Xander :"Whatshouldthey do?"User asksfor asupervisorRonWoodysends amass emailPrinter oncampusis brokenSOAReventcallsXander putssomethingvery vaguein chatSomeone callsfor somethingthat should behandled byPhys PlantCam sits on"Project" orsomethingsimilarDustin asksaboutobscuretickets inchatRufaidadrops acallDUOphone #updatePray-HarroldplumbingissueDustintakes alunchUser can'tconnect tocampusWiFiUser submits aticket and putstheir job title ortheir name titlefor the tickettitle"NetID?"Aric helpswithsomethingoddlyspecificUser asks ifEMU provideslicenses for[insertsoftware here]LoginDisabled:True"ChecktheirSAAADMSin Banner"Parent callstrying to getinto theirkid's accountClassroomcallLong getsa stupidlydifficultcall"Setting atemppasswordfor _____"Xanderforgets howto do a basicpart of theirjobDarianreactswith 🦗User needsto callAdmissionsSomeoneneeds aDUO bypassfor a weekSomeoneasks foradvice on anissue withzero context"Is_____ inASM?"Cam actslike a subjectmatterexpertBanner/MyITcrashesSoftware/sitewe do notmanagehaving anoutageUsers andtheir parentsnotunderstandingEBillFinancialAid siteissueXanderasks aboutsomethingobviousPapercutIssueStarfishissueMajorsystemoutageSahil asksaboutVPNaccess"User willbe comingin person"Dariangetssassy inchatjlove20callsPaperrunSomeonegoes onfloaterearlySahil forgetshow to do abasic part oftheir jobPhishingemailwent outParentcalls onbehalf oftheir kidSomeonedoesn't goon floaterand gets acallEmerituscallAppleMail appissueAric bringsinDoughnutsChrissayssomethingin chatRufaidagets stuckon "Call NotAnswered"User callsback andasks for aspecificstudentSomeoneneeds aDUO bypassfor a dayXanderleaves aticket inNewSomeoneasks for aTDX accountto be made"Clearcookiesandcache"Student can'tfind a user inMyIT/BannerUser callsbefore beingreadmitted andtries to get intotheir accountSalescallUser needsto callRecordsand RegWEMUasksfor helpGooglechallengeSomeone inchat askingif a ticketwas madeLockdownBrowserUsercomplainsabout gettinghung up onAdobeIssueTavenasks forhelp (rare)DustinmisspellsKubotaUser calls foran issue thatis NOThandled byITUser doesn'tunderstandthe newVPN"What isthe exacterror?"Bitlocker"Bomgar?"TDXcrashesUser thinkswe are acomputerstoreUser has anexpiredpassword butcan still loginto thingsMicrosoftOfficeIssueNic hasabysmalgrammar/spelling"My Bannerisn't working,cansomeoneverify ____"SomethingApple relatedthatonly EmunderstandsCOS4 usercomplainsaboutaccountterminationXander ispassiveaggressiveUser is toldto come inperson foran easyissueDebbiementionAlumnicalls askingto get theirtranscriptsStudent putsin chat thattheir calldropped"WhatCOS arethey?"Turjo getsa difficultcallFront deskstudent isworkingremoteGmailappissueUser callswhiledrivingComputergetsmisplaced/lost"Verified?"User criesabout losingtheir email andsays they haveimportant infoon itUserthinks weare still inHalleSomeonedrops off alaptop with abrokenscreenCartertakes alunchZ DriveIssueJanitorscome in tothe office"Cansomeonecome to thefront desk"Someone asksabout a ticketwithout linkingit and just putsthe ticket #Xander :"Whatshouldthey do?"User asksfor asupervisorRonWoodysends amass emailPrinter oncampusis brokenSOAReventcallsXander putssomethingvery vaguein chatSomeone callsfor somethingthat should behandled byPhys PlantCam sits on"Project" orsomethingsimilarDustin asksaboutobscuretickets inchatRufaidadrops acallDUOphone #updatePray-HarroldplumbingissueDustintakes alunchUser can'tconnect tocampusWiFiUser submits aticket and putstheir job title ortheir name titlefor the tickettitle"NetID?"Aric helpswithsomethingoddlyspecificUser asks ifEMU provideslicenses for[insertsoftware here]LoginDisabled:True"ChecktheirSAAADMSin Banner"Parent callstrying to getinto theirkid's accountClassroomcallLong getsa stupidlydifficultcall"Setting atemppasswordfor _____"Xanderforgets howto do a basicpart of theirjobDarianreactswith 🦗User needsto callAdmissionsSomeoneneeds aDUO bypassfor a weekSomeoneasks foradvice on anissue withzero context"Is_____ inASM?"Cam actslike a subjectmatterexpertBanner/MyITcrashesSoftware/sitewe do notmanagehaving anoutageUsers andtheir parentsnotunderstandingEBillFinancialAid siteissueXanderasks aboutsomethingobviousPapercutIssueStarfishissueMajorsystemoutageSahil asksaboutVPNaccess"User willbe comingin person"Dariangetssassy inchatjlove20callsPaperrunSomeonegoes onfloaterearlySahil forgetshow to do abasic part oftheir jobPhishingemailwent outParentcalls onbehalf oftheir kidSomeonedoesn't goon floaterand gets acallEmerituscallAppleMail appissueAric bringsinDoughnutsChrissayssomethingin chatRufaidagets stuckon "Call NotAnswered"User callsback andasks for aspecificstudentSomeoneneeds aDUO bypassfor a dayXanderleaves aticket inNewSomeoneasks for aTDX accountto be made"Clearcookiesandcache"Student can'tfind a user inMyIT/BannerUser callsbefore beingreadmitted andtries to get intotheir accountSalescallUser needsto callRecordsand RegWEMUasksfor helpGooglechallengeSomeone inchat askingif a ticketwas madeLockdownBrowserUsercomplainsabout gettinghung up onAdobeIssueTavenasks forhelp (rare)DustinmisspellsKubotaUser calls foran issue thatis NOThandled byITUser doesn'tunderstandthe newVPN"What isthe exacterror?"Bitlocker"Bomgar?"TDXcrashesUser thinkswe are acomputerstoreUser has anexpiredpassword butcan still loginto thingsMicrosoftOfficeIssueNic hasabysmalgrammar/spelling"My Bannerisn't working,cansomeoneverify ____"SomethingApple relatedthatonly EmunderstandsCOS4 usercomplainsaboutaccountterminationXander ispassiveaggressiveUser is toldto come inperson foran easyissueDebbiementionAlumnicalls askingto get theirtranscriptsStudent putsin chat thattheir calldropped"WhatCOS arethey?"Turjo getsa difficultcallFront deskstudent isworkingremoteGmailappissueUser callswhiledrivingComputergetsmisplaced/lost"Verified?"User criesabout losingtheir email andsays they haveimportant infoon itUserthinks weare still inHalleSomeonedrops off alaptop with abrokenscreenCartertakes alunchZ DriveIssueJanitorscome in tothe office"Cansomeonecome to thefront desk"

EMU IT Help Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone asks about a ticket without linking it and just puts the ticket #
  2. Xander : "What should they do?"
  3. User asks for a supervisor
  4. Ron Woody sends a mass email
  5. Printer on campus is broken
  6. SOAR event calls
  7. Xander puts something very vague in chat
  8. Someone calls for something that should be handled by Phys Plant
  9. Cam sits on "Project" or something similar
  10. Dustin asks about obscure tickets in chat
  11. Rufaida drops a call
  12. DUO phone # update
  13. Pray-Harrold plumbing issue
  14. Dustin takes a lunch
  15. User can't connect to campus WiFi
  16. User submits a ticket and puts their job title or their name title for the ticket title
  17. "NetID?"
  18. Aric helps with something oddly specific
  19. User asks if EMU provides licenses for [insert software here]
  20. Login Disabled: True
  21. "Check their SAAADMS in Banner"
  22. Parent calls trying to get into their kid's account
  23. Classroom call
  24. Long gets a stupidly difficult call
  25. "Setting a temp password for _____"
  26. Xander forgets how to do a basic part of their job
  27. Darian reacts with 🦗
  28. User needs to call Admissions
  29. Someone needs a DUO bypass for a week
  30. Someone asks for advice on an issue with zero context
  31. "Is _____ in ASM?"
  32. Cam acts like a subject matter expert
  33. Banner/ MyIT crashes
  34. Software/site we do not manage having an outage
  35. Users and their parents not understanding EBill
  36. Financial Aid site issue
  37. Xander asks about something obvious
  38. Papercut Issue
  39. Starfish issue
  40. Major system outage
  41. Sahil asks about VPN access
  42. "User will be coming in person"
  43. Darian gets sassy in chat
  44. jlove20 calls
  45. Paper run
  46. Someone goes on floater early
  47. Sahil forgets how to do a basic part of their job
  48. Phishing email went out
  49. Parent calls on behalf of their kid
  50. Someone doesn't go on floater and gets a call
  51. Emeritus call
  52. Apple Mail app issue
  53. Aric brings in Doughnuts
  54. Chris says something in chat
  55. Rufaida gets stuck on "Call Not Answered"
  56. User calls back and asks for a specific student
  57. Someone needs a DUO bypass for a day
  58. Xander leaves a ticket in New
  59. Someone asks for a TDX account to be made
  60. "Clear cookies and cache"
  61. Student can't find a user in MyIT/ Banner
  62. User calls before being readmitted and tries to get into their account
  63. Sales call
  64. User needs to call Records and Reg
  65. WEMU asks for help
  66. Google challenge
  67. Someone in chat asking if a ticket was made
  68. Lockdown Browser
  69. User complains about getting hung up on
  70. Adobe Issue
  71. Taven asks for help (rare)
  72. Dustin misspells Kubota
  73. User calls for an issue that is NOT handled by IT
  74. User doesn't understand the new VPN
  75. "What is the exact error?"
  76. Bitlocker
  77. "Bomgar?"
  78. TDX crashes
  79. User thinks we are a computer store
  80. User has an expired password but can still login to things
  81. Microsoft Office Issue
  82. Nic has abysmal grammar/ spelling
  83. "My Banner isn't working, can someone verify ____"
  84. Something Apple related that only Em understands
  85. COS4 user complains about account termination
  86. Xander is passive aggressive
  87. User is told to come in person for an easy issue
  88. Debbie mention
  89. Alumni calls asking to get their transcripts
  90. Student puts in chat that their call dropped
  91. "What COS are they?"
  92. Turjo gets a difficult call
  93. Front desk student is working remote
  94. Gmail app issue
  95. User calls while driving
  96. Computer gets misplaced/ lost
  97. "Verified?"
  98. User cries about losing their email and says they have important info on it
  99. User thinks we are still in Halle
  100. Someone drops off a laptop with a broken screen
  101. Carter takes a lunch
  102. Z Drive Issue
  103. Janitors come in to the office
  104. "Can someone come to the front desk"