User submits aticket and putstheir job title ortheir name titlefor the tickettitleUser calls foran issue thatis NOThandled byIT"Setting atemppasswordfor _____"SOAReventcallsDebbiemention"Clearcookiesandcache"Front deskstudent isworkingremoteSomeoneasks foradvice on anissue withzero context"WhatCOS arethey?"Tavenasks forhelp (rare)Student putsin chat thattheir calldroppedUser asksfor asupervisorUser is toldto come inperson foran easyissueSahil forgetshow to do abasic part oftheir jobBanner/MyITcrashesGmailappissueSomeoneneeds aDUO bypassfor a weekAdobeIssueAppleMail appissueJanitorscome in tothe officeUser callswhiledrivingXanderforgets howto do a basicpart of theirjobSomeone asksabout a ticketwithout linkingit and just putsthe ticket #COS4 usercomplainsaboutaccountterminationUser has anexpiredpassword butcan still loginto thingsjlove20callsPapercutIssueSoftware/sitewe do notmanagehaving anoutageDariangetssassy inchatSomeoneneeds aDUO bypassfor a dayLockdownBrowserPaperrunSomeone callsfor somethingthat should behandled byPhys PlantTurjo getsa difficultcall"What isthe exacterror?""ChecktheirSAAADMSin Banner"Nic hasabysmalgrammar/spellingRonWoodysends amass emailDustinmisspellsKubotaCam sits on"Project" orsomethingsimilarSomeonedoesn't goon floaterand gets acallXanderleaves aticket inNewParentcalls onbehalf oftheir kid"My Bannerisn't working,cansomeoneverify ____"BitlockerStarfishissueAric helpswithsomethingoddlyspecific"Cansomeonecome to thefront desk"Parent callstrying to getinto theirkid's account"Bomgar?"TDXcrashes"Is_____ inASM?"Aric bringsinDoughnutsDustin asksaboutobscuretickets inchatUser callsbefore beingreadmitted andtries to get intotheir accountUsercomplainsabout gettinghung up onComputergetsmisplaced/lostSomeonedrops off alaptop with abrokenscreenUser needsto callRecordsand RegUser thinkswe are acomputerstoreDustintakes alunchDUOphone #updateFinancialAid siteissueAlumnicalls askingto get theirtranscriptsXanderasks aboutsomethingobviousWEMUasksfor helpSahil asksaboutVPNaccessUser criesabout losingtheir email andsays they haveimportant infoon itSomeoneasks for aTDX accountto be madeUserthinks weare still inHalleCartertakes alunchStudent can'tfind a user inMyIT/BannerPray-HarroldplumbingissuePrinter oncampusis brokenSomethingApple relatedthatonly EmunderstandsLoginDisabled:TrueUser needsto callAdmissionsXander :"Whatshouldthey do?"Rufaidadrops acallUser callsback andasks for aspecificstudent"User willbe comingin person"Someone inchat askingif a ticketwas madeXander ispassiveaggressiveRufaidagets stuckon "Call NotAnswered"Salescall"NetID?"Users andtheir parentsnotunderstandingEBillClassroomcallDarianreactswith 🦗"Verified?"Z DriveIssueSomeonegoes onfloaterearlyXander putssomethingvery vaguein chatEmerituscallGooglechallengeUser asks ifEMU provideslicenses for[insertsoftware here]MicrosoftOfficeIssueUser doesn'tunderstandthe newVPNCam actslike a subjectmatterexpertPhishingemailwent outMajorsystemoutageChrissayssomethingin chatUser can'tconnect tocampusWiFiLong getsa stupidlydifficultcallUser submits aticket and putstheir job title ortheir name titlefor the tickettitleUser calls foran issue thatis NOThandled byIT"Setting atemppasswordfor _____"SOAReventcallsDebbiemention"Clearcookiesandcache"Front deskstudent isworkingremoteSomeoneasks foradvice on anissue withzero context"WhatCOS arethey?"Tavenasks forhelp (rare)Student putsin chat thattheir calldroppedUser asksfor asupervisorUser is toldto come inperson foran easyissueSahil forgetshow to do abasic part oftheir jobBanner/MyITcrashesGmailappissueSomeoneneeds aDUO bypassfor a weekAdobeIssueAppleMail appissueJanitorscome in tothe officeUser callswhiledrivingXanderforgets howto do a basicpart of theirjobSomeone asksabout a ticketwithout linkingit and just putsthe ticket #COS4 usercomplainsaboutaccountterminationUser has anexpiredpassword butcan still loginto thingsjlove20callsPapercutIssueSoftware/sitewe do notmanagehaving anoutageDariangetssassy inchatSomeoneneeds aDUO bypassfor a dayLockdownBrowserPaperrunSomeone callsfor somethingthat should behandled byPhys PlantTurjo getsa difficultcall"What isthe exacterror?""ChecktheirSAAADMSin Banner"Nic hasabysmalgrammar/spellingRonWoodysends amass emailDustinmisspellsKubotaCam sits on"Project" orsomethingsimilarSomeonedoesn't goon floaterand gets acallXanderleaves aticket inNewParentcalls onbehalf oftheir kid"My Bannerisn't working,cansomeoneverify ____"BitlockerStarfishissueAric helpswithsomethingoddlyspecific"Cansomeonecome to thefront desk"Parent callstrying to getinto theirkid's account"Bomgar?"TDXcrashes"Is_____ inASM?"Aric bringsinDoughnutsDustin asksaboutobscuretickets inchatUser callsbefore beingreadmitted andtries to get intotheir accountUsercomplainsabout gettinghung up onComputergetsmisplaced/lostSomeonedrops off alaptop with abrokenscreenUser needsto callRecordsand RegUser thinkswe are acomputerstoreDustintakes alunchDUOphone #updateFinancialAid siteissueAlumnicalls askingto get theirtranscriptsXanderasks aboutsomethingobviousWEMUasksfor helpSahil asksaboutVPNaccessUser criesabout losingtheir email andsays they haveimportant infoon itSomeoneasks for aTDX accountto be madeUserthinks weare still inHalleCartertakes alunchStudent can'tfind a user inMyIT/BannerPray-HarroldplumbingissuePrinter oncampusis brokenSomethingApple relatedthatonly EmunderstandsLoginDisabled:TrueUser needsto callAdmissionsXander :"Whatshouldthey do?"Rufaidadrops acallUser callsback andasks for aspecificstudent"User willbe comingin person"Someone inchat askingif a ticketwas madeXander ispassiveaggressiveRufaidagets stuckon "Call NotAnswered"Salescall"NetID?"Users andtheir parentsnotunderstandingEBillClassroomcallDarianreactswith 🦗"Verified?"Z DriveIssueSomeonegoes onfloaterearlyXander putssomethingvery vaguein chatEmerituscallGooglechallengeUser asks ifEMU provideslicenses for[insertsoftware here]MicrosoftOfficeIssueUser doesn'tunderstandthe newVPNCam actslike a subjectmatterexpertPhishingemailwent outMajorsystemoutageChrissayssomethingin chatUser can'tconnect tocampusWiFiLong getsa stupidlydifficultcall

EMU IT Help Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User submits a ticket and puts their job title or their name title for the ticket title
  2. User calls for an issue that is NOT handled by IT
  3. "Setting a temp password for _____"
  4. SOAR event calls
  5. Debbie mention
  6. "Clear cookies and cache"
  7. Front desk student is working remote
  8. Someone asks for advice on an issue with zero context
  9. "What COS are they?"
  10. Taven asks for help (rare)
  11. Student puts in chat that their call dropped
  12. User asks for a supervisor
  13. User is told to come in person for an easy issue
  14. Sahil forgets how to do a basic part of their job
  15. Banner/ MyIT crashes
  16. Gmail app issue
  17. Someone needs a DUO bypass for a week
  18. Adobe Issue
  19. Apple Mail app issue
  20. Janitors come in to the office
  21. User calls while driving
  22. Xander forgets how to do a basic part of their job
  23. Someone asks about a ticket without linking it and just puts the ticket #
  24. COS4 user complains about account termination
  25. User has an expired password but can still login to things
  26. jlove20 calls
  27. Papercut Issue
  28. Software/site we do not manage having an outage
  29. Darian gets sassy in chat
  30. Someone needs a DUO bypass for a day
  31. Lockdown Browser
  32. Paper run
  33. Someone calls for something that should be handled by Phys Plant
  34. Turjo gets a difficult call
  35. "What is the exact error?"
  36. "Check their SAAADMS in Banner"
  37. Nic has abysmal grammar/ spelling
  38. Ron Woody sends a mass email
  39. Dustin misspells Kubota
  40. Cam sits on "Project" or something similar
  41. Someone doesn't go on floater and gets a call
  42. Xander leaves a ticket in New
  43. Parent calls on behalf of their kid
  44. "My Banner isn't working, can someone verify ____"
  45. Bitlocker
  46. Starfish issue
  47. Aric helps with something oddly specific
  48. "Can someone come to the front desk"
  49. Parent calls trying to get into their kid's account
  50. "Bomgar?"
  51. TDX crashes
  52. "Is _____ in ASM?"
  53. Aric brings in Doughnuts
  54. Dustin asks about obscure tickets in chat
  55. User calls before being readmitted and tries to get into their account
  56. User complains about getting hung up on
  57. Computer gets misplaced/ lost
  58. Someone drops off a laptop with a broken screen
  59. User needs to call Records and Reg
  60. User thinks we are a computer store
  61. Dustin takes a lunch
  62. DUO phone # update
  63. Financial Aid site issue
  64. Alumni calls asking to get their transcripts
  65. Xander asks about something obvious
  66. WEMU asks for help
  67. Sahil asks about VPN access
  68. User cries about losing their email and says they have important info on it
  69. Someone asks for a TDX account to be made
  70. User thinks we are still in Halle
  71. Carter takes a lunch
  72. Student can't find a user in MyIT/ Banner
  73. Pray-Harrold plumbing issue
  74. Printer on campus is broken
  75. Something Apple related that only Em understands
  76. Login Disabled: True
  77. User needs to call Admissions
  78. Xander : "What should they do?"
  79. Rufaida drops a call
  80. User calls back and asks for a specific student
  81. "User will be coming in person"
  82. Someone in chat asking if a ticket was made
  83. Xander is passive aggressive
  84. Rufaida gets stuck on "Call Not Answered"
  85. Sales call
  86. "NetID?"
  87. Users and their parents not understanding EBill
  88. Classroom call
  89. Darian reacts with 🦗
  90. "Verified?"
  91. Z Drive Issue
  92. Someone goes on floater early
  93. Xander puts something very vague in chat
  94. Emeritus call
  95. Google challenge
  96. User asks if EMU provides licenses for [insert software here]
  97. Microsoft Office Issue
  98. User doesn't understand the new VPN
  99. Cam acts like a subject matter expert
  100. Phishing email went out
  101. Major system outage
  102. Chris says something in chat
  103. User can't connect to campus WiFi
  104. Long gets a stupidly difficult call