AdobeIssue"My Bannerisn't working,cansomeoneverify ____"Dustintakes alunchParent callstrying to getinto theirkid's accountSoftware/sitewe do notmanagehaving anoutageStarfishissueLong getsa stupidlydifficultcallSomeonegoes onfloaterearlyRufaidagets stuckon "Call NotAnswered"User criesabout losingtheir email andsays they haveimportant infoon itUsers andtheir parentsnotunderstandingEBillSomeoneasks for aTDX accountto be madeTDXcrashesSOAReventcallsLockdownBrowserUser submits aticket and putstheir job title ortheir name titlefor the tickettitleMajorsystemoutageUser callsback andasks for aspecificstudentSomeone callsfor somethingthat should behandled byPhys PlantFront deskstudent isworkingremoteUser doesn'tunderstandthe newVPNMicrosoftOfficeIssueUser callswhiledrivingJanitorscome in tothe office"Verified?"Debbiemention"ChecktheirSAAADMSin Banner"Aric helpswithsomethingoddlyspecificCartertakes alunch"Setting atemppasswordfor _____"Someoneasks foradvice on anissue withzero contextLoginDisabled:TrueSomeoneneeds aDUO bypassfor a dayPrinter oncampusis brokenUser has anexpiredpassword butcan still loginto thingsTurjo getsa difficultcallSahil forgetshow to do abasic part oftheir jobGooglechallengePray-HarroldplumbingissueXanderforgets howto do a basicpart of theirjob"NetID?"Parentcalls onbehalf oftheir kidSomethingApple relatedthatonly Emunderstandsjlove20calls"Is_____ inASM?"Someoneneeds aDUO bypassfor a week"What isthe exacterror?"Chrissayssomethingin chatBitlockerPapercutIssueCOS4 usercomplainsaboutaccountterminationAlumnicalls askingto get theirtranscriptsSalescallStudent putsin chat thattheir calldroppedSomeonedoesn't goon floaterand gets acallSahil asksaboutVPNaccessComputergetsmisplaced/lostXander :"Whatshouldthey do?"RonWoodysends amass email"WhatCOS arethey?"User needsto callAdmissionsPhishingemailwent outNic hasabysmalgrammar/spellingCam sits on"Project" orsomethingsimilarUser is toldto come inperson foran easyissueUser needsto callRecordsand RegUsercomplainsabout gettinghung up onUser calls foran issue thatis NOThandled byITZ DriveIssueDarianreactswith 🦗Userthinks weare still inHalleEmerituscallCam actslike a subjectmatterexpertXanderasks aboutsomethingobviousWEMUasksfor helpUser asksfor asupervisorTavenasks forhelp (rare)Someone asksabout a ticketwithout linkingit and just putsthe ticket #AppleMail appissueUser asks ifEMU provideslicenses for[insertsoftware here]DUOphone #updateAric bringsinDoughnuts"Cansomeonecome to thefront desk"User can'tconnect tocampusWiFiDustin asksaboutobscuretickets inchatXanderleaves aticket inNewBanner/MyITcrashesUser thinkswe are acomputerstoreXander ispassiveaggressiveClassroomcallUser callsbefore beingreadmitted andtries to get intotheir accountStudent can'tfind a user inMyIT/BannerRufaidadrops acallSomeonedrops off alaptop with abrokenscreenFinancialAid siteissueDariangetssassy inchatGmailappissuePaperrunXander putssomethingvery vaguein chat"User willbe comingin person""Bomgar?"Someone inchat askingif a ticketwas made"Clearcookiesandcache"DustinmisspellsKubotaAdobeIssue"My Bannerisn't working,cansomeoneverify ____"Dustintakes alunchParent callstrying to getinto theirkid's accountSoftware/sitewe do notmanagehaving anoutageStarfishissueLong getsa stupidlydifficultcallSomeonegoes onfloaterearlyRufaidagets stuckon "Call NotAnswered"User criesabout losingtheir email andsays they haveimportant infoon itUsers andtheir parentsnotunderstandingEBillSomeoneasks for aTDX accountto be madeTDXcrashesSOAReventcallsLockdownBrowserUser submits aticket and putstheir job title ortheir name titlefor the tickettitleMajorsystemoutageUser callsback andasks for aspecificstudentSomeone callsfor somethingthat should behandled byPhys PlantFront deskstudent isworkingremoteUser doesn'tunderstandthe newVPNMicrosoftOfficeIssueUser callswhiledrivingJanitorscome in tothe office"Verified?"Debbiemention"ChecktheirSAAADMSin Banner"Aric helpswithsomethingoddlyspecificCartertakes alunch"Setting atemppasswordfor _____"Someoneasks foradvice on anissue withzero contextLoginDisabled:TrueSomeoneneeds aDUO bypassfor a dayPrinter oncampusis brokenUser has anexpiredpassword butcan still loginto thingsTurjo getsa difficultcallSahil forgetshow to do abasic part oftheir jobGooglechallengePray-HarroldplumbingissueXanderforgets howto do a basicpart of theirjob"NetID?"Parentcalls onbehalf oftheir kidSomethingApple relatedthatonly Emunderstandsjlove20calls"Is_____ inASM?"Someoneneeds aDUO bypassfor a week"What isthe exacterror?"Chrissayssomethingin chatBitlockerPapercutIssueCOS4 usercomplainsaboutaccountterminationAlumnicalls askingto get theirtranscriptsSalescallStudent putsin chat thattheir calldroppedSomeonedoesn't goon floaterand gets acallSahil asksaboutVPNaccessComputergetsmisplaced/lostXander :"Whatshouldthey do?"RonWoodysends amass email"WhatCOS arethey?"User needsto callAdmissionsPhishingemailwent outNic hasabysmalgrammar/spellingCam sits on"Project" orsomethingsimilarUser is toldto come inperson foran easyissueUser needsto callRecordsand RegUsercomplainsabout gettinghung up onUser calls foran issue thatis NOThandled byITZ DriveIssueDarianreactswith 🦗Userthinks weare still inHalleEmerituscallCam actslike a subjectmatterexpertXanderasks aboutsomethingobviousWEMUasksfor helpUser asksfor asupervisorTavenasks forhelp (rare)Someone asksabout a ticketwithout linkingit and just putsthe ticket #AppleMail appissueUser asks ifEMU provideslicenses for[insertsoftware here]DUOphone #updateAric bringsinDoughnuts"Cansomeonecome to thefront desk"User can'tconnect tocampusWiFiDustin asksaboutobscuretickets inchatXanderleaves aticket inNewBanner/MyITcrashesUser thinkswe are acomputerstoreXander ispassiveaggressiveClassroomcallUser callsbefore beingreadmitted andtries to get intotheir accountStudent can'tfind a user inMyIT/BannerRufaidadrops acallSomeonedrops off alaptop with abrokenscreenFinancialAid siteissueDariangetssassy inchatGmailappissuePaperrunXander putssomethingvery vaguein chat"User willbe comingin person""Bomgar?"Someone inchat askingif a ticketwas made"Clearcookiesandcache"DustinmisspellsKubota

EMU IT Help Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adobe Issue
  2. "My Banner isn't working, can someone verify ____"
  3. Dustin takes a lunch
  4. Parent calls trying to get into their kid's account
  5. Software/site we do not manage having an outage
  6. Starfish issue
  7. Long gets a stupidly difficult call
  8. Someone goes on floater early
  9. Rufaida gets stuck on "Call Not Answered"
  10. User cries about losing their email and says they have important info on it
  11. Users and their parents not understanding EBill
  12. Someone asks for a TDX account to be made
  13. TDX crashes
  14. SOAR event calls
  15. Lockdown Browser
  16. User submits a ticket and puts their job title or their name title for the ticket title
  17. Major system outage
  18. User calls back and asks for a specific student
  19. Someone calls for something that should be handled by Phys Plant
  20. Front desk student is working remote
  21. User doesn't understand the new VPN
  22. Microsoft Office Issue
  23. User calls while driving
  24. Janitors come in to the office
  25. "Verified?"
  26. Debbie mention
  27. "Check their SAAADMS in Banner"
  28. Aric helps with something oddly specific
  29. Carter takes a lunch
  30. "Setting a temp password for _____"
  31. Someone asks for advice on an issue with zero context
  32. Login Disabled: True
  33. Someone needs a DUO bypass for a day
  34. Printer on campus is broken
  35. User has an expired password but can still login to things
  36. Turjo gets a difficult call
  37. Sahil forgets how to do a basic part of their job
  38. Google challenge
  39. Pray-Harrold plumbing issue
  40. Xander forgets how to do a basic part of their job
  41. "NetID?"
  42. Parent calls on behalf of their kid
  43. Something Apple related that only Em understands
  44. jlove20 calls
  45. "Is _____ in ASM?"
  46. Someone needs a DUO bypass for a week
  47. "What is the exact error?"
  48. Chris says something in chat
  49. Bitlocker
  50. Papercut Issue
  51. COS4 user complains about account termination
  52. Alumni calls asking to get their transcripts
  53. Sales call
  54. Student puts in chat that their call dropped
  55. Someone doesn't go on floater and gets a call
  56. Sahil asks about VPN access
  57. Computer gets misplaced/ lost
  58. Xander : "What should they do?"
  59. Ron Woody sends a mass email
  60. "What COS are they?"
  61. User needs to call Admissions
  62. Phishing email went out
  63. Nic has abysmal grammar/ spelling
  64. Cam sits on "Project" or something similar
  65. User is told to come in person for an easy issue
  66. User needs to call Records and Reg
  67. User complains about getting hung up on
  68. User calls for an issue that is NOT handled by IT
  69. Z Drive Issue
  70. Darian reacts with 🦗
  71. User thinks we are still in Halle
  72. Emeritus call
  73. Cam acts like a subject matter expert
  74. Xander asks about something obvious
  75. WEMU asks for help
  76. User asks for a supervisor
  77. Taven asks for help (rare)
  78. Someone asks about a ticket without linking it and just puts the ticket #
  79. Apple Mail app issue
  80. User asks if EMU provides licenses for [insert software here]
  81. DUO phone # update
  82. Aric brings in Doughnuts
  83. "Can someone come to the front desk"
  84. User can't connect to campus WiFi
  85. Dustin asks about obscure tickets in chat
  86. Xander leaves a ticket in New
  87. Banner/ MyIT crashes
  88. User thinks we are a computer store
  89. Xander is passive aggressive
  90. Classroom call
  91. User calls before being readmitted and tries to get into their account
  92. Student can't find a user in MyIT/ Banner
  93. Rufaida drops a call
  94. Someone drops off a laptop with a broken screen
  95. Financial Aid site issue
  96. Darian gets sassy in chat
  97. Gmail app issue
  98. Paper run
  99. Xander puts something very vague in chat
  100. "User will be coming in person"
  101. "Bomgar?"
  102. Someone in chat asking if a ticket was made
  103. "Clear cookies and cache"
  104. Dustin misspells Kubota