"Is_____ inASM?"RonWoodysends amass emailGmailappissueUser asks ifEMU provideslicenses for[insertsoftware here]Xanderasks aboutsomethingobviousSalescallXander :"Whatshouldthey do?"WEMUasksfor help"What isthe exacterror?"PapercutIssueUserthinks weare still inHalleUser has anexpiredpassword butcan still loginto thingsUser calls foran issue thatis NOThandled byITDarianreactswith 🦗Nic hasabysmalgrammar/spellingSoftware/sitewe do notmanagehaving anoutageFront deskstudent isworkingremoteUser submits aticket and putstheir job title ortheir name titlefor the tickettitleUser criesabout losingtheir email andsays they haveimportant infoon itUsers andtheir parentsnotunderstandingEBillDebbiementionDustinmisspellsKubotaSomeone inchat askingif a ticketwas made"Cansomeonecome to thefront desk"ClassroomcallPaperrunSOAReventcallsDUOphone #updateUser asksfor asupervisorLoginDisabled:True"Clearcookiesandcache"Cartertakes alunchXander putssomethingvery vaguein chatSomeone callsfor somethingthat should behandled byPhys PlantSahil asksaboutVPNaccessComputergetsmisplaced/lostTurjo getsa difficultcall"Bomgar?"Dustin asksaboutobscuretickets inchat"My Bannerisn't working,cansomeoneverify ____"Chrissayssomethingin chatSomeoneneeds aDUO bypassfor a weekCam sits on"Project" orsomethingsimilarSomeonegoes onfloaterearlyDariangetssassy inchatParentcalls onbehalf oftheir kidStudent putsin chat thattheir calldroppedSomeoneneeds aDUO bypassfor a dayRufaidagets stuckon "Call NotAnswered"Pray-HarroldplumbingissueBanner/MyITcrashesSomeoneasks for aTDX accountto be madeAric helpswithsomethingoddlyspecificGooglechallengeCam actslike a subjectmatterexpertMicrosoftOfficeIssue"Setting atemppasswordfor _____"User callsbefore beingreadmitted andtries to get intotheir accountAlumnicalls askingto get theirtranscriptsJanitorscome in tothe officejlove20callsUser can'tconnect tocampusWiFiSomeonedrops off alaptop with abrokenscreenTDXcrashesDustintakes alunchXander ispassiveaggressiveLong getsa stupidlydifficultcall"NetID?"Z DriveIssuePrinter oncampusis brokenUsercomplainsabout gettinghung up onParent callstrying to getinto theirkid's accountUser is toldto come inperson foran easyissueAric bringsinDoughnuts"ChecktheirSAAADMSin Banner"EmerituscallXanderforgets howto do a basicpart of theirjobStudent can'tfind a user inMyIT/BannerFinancialAid siteissueBitlockerAdobeIssueMajorsystemoutageSomeone asksabout a ticketwithout linkingit and just putsthe ticket #COS4 usercomplainsaboutaccountterminationSomethingApple relatedthatonly EmunderstandsUser doesn'tunderstandthe newVPNStarfishissueSomeoneasks foradvice on anissue withzero contextLockdownBrowserUser needsto callAdmissionsRufaidadrops acallAppleMail appissueUser needsto callRecordsand RegXanderleaves aticket inNewUser callswhiledriving"Verified?"Someonedoesn't goon floaterand gets acallTavenasks forhelp (rare)Phishingemailwent outSahil forgetshow to do abasic part oftheir jobUser callsback andasks for aspecificstudent"User willbe comingin person""WhatCOS arethey?"User thinkswe are acomputerstore"Is_____ inASM?"RonWoodysends amass emailGmailappissueUser asks ifEMU provideslicenses for[insertsoftware here]Xanderasks aboutsomethingobviousSalescallXander :"Whatshouldthey do?"WEMUasksfor help"What isthe exacterror?"PapercutIssueUserthinks weare still inHalleUser has anexpiredpassword butcan still loginto thingsUser calls foran issue thatis NOThandled byITDarianreactswith 🦗Nic hasabysmalgrammar/spellingSoftware/sitewe do notmanagehaving anoutageFront deskstudent isworkingremoteUser submits aticket and putstheir job title ortheir name titlefor the tickettitleUser criesabout losingtheir email andsays they haveimportant infoon itUsers andtheir parentsnotunderstandingEBillDebbiementionDustinmisspellsKubotaSomeone inchat askingif a ticketwas made"Cansomeonecome to thefront desk"ClassroomcallPaperrunSOAReventcallsDUOphone #updateUser asksfor asupervisorLoginDisabled:True"Clearcookiesandcache"Cartertakes alunchXander putssomethingvery vaguein chatSomeone callsfor somethingthat should behandled byPhys PlantSahil asksaboutVPNaccessComputergetsmisplaced/lostTurjo getsa difficultcall"Bomgar?"Dustin asksaboutobscuretickets inchat"My Bannerisn't working,cansomeoneverify ____"Chrissayssomethingin chatSomeoneneeds aDUO bypassfor a weekCam sits on"Project" orsomethingsimilarSomeonegoes onfloaterearlyDariangetssassy inchatParentcalls onbehalf oftheir kidStudent putsin chat thattheir calldroppedSomeoneneeds aDUO bypassfor a dayRufaidagets stuckon "Call NotAnswered"Pray-HarroldplumbingissueBanner/MyITcrashesSomeoneasks for aTDX accountto be madeAric helpswithsomethingoddlyspecificGooglechallengeCam actslike a subjectmatterexpertMicrosoftOfficeIssue"Setting atemppasswordfor _____"User callsbefore beingreadmitted andtries to get intotheir accountAlumnicalls askingto get theirtranscriptsJanitorscome in tothe officejlove20callsUser can'tconnect tocampusWiFiSomeonedrops off alaptop with abrokenscreenTDXcrashesDustintakes alunchXander ispassiveaggressiveLong getsa stupidlydifficultcall"NetID?"Z DriveIssuePrinter oncampusis brokenUsercomplainsabout gettinghung up onParent callstrying to getinto theirkid's accountUser is toldto come inperson foran easyissueAric bringsinDoughnuts"ChecktheirSAAADMSin Banner"EmerituscallXanderforgets howto do a basicpart of theirjobStudent can'tfind a user inMyIT/BannerFinancialAid siteissueBitlockerAdobeIssueMajorsystemoutageSomeone asksabout a ticketwithout linkingit and just putsthe ticket #COS4 usercomplainsaboutaccountterminationSomethingApple relatedthatonly EmunderstandsUser doesn'tunderstandthe newVPNStarfishissueSomeoneasks foradvice on anissue withzero contextLockdownBrowserUser needsto callAdmissionsRufaidadrops acallAppleMail appissueUser needsto callRecordsand RegXanderleaves aticket inNewUser callswhiledriving"Verified?"Someonedoesn't goon floaterand gets acallTavenasks forhelp (rare)Phishingemailwent outSahil forgetshow to do abasic part oftheir jobUser callsback andasks for aspecificstudent"User willbe comingin person""WhatCOS arethey?"User thinkswe are acomputerstore

EMU IT Help Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Is _____ in ASM?"
  2. Ron Woody sends a mass email
  3. Gmail app issue
  4. User asks if EMU provides licenses for [insert software here]
  5. Xander asks about something obvious
  6. Sales call
  7. Xander : "What should they do?"
  8. WEMU asks for help
  9. "What is the exact error?"
  10. Papercut Issue
  11. User thinks we are still in Halle
  12. User has an expired password but can still login to things
  13. User calls for an issue that is NOT handled by IT
  14. Darian reacts with 🦗
  15. Nic has abysmal grammar/ spelling
  16. Software/site we do not manage having an outage
  17. Front desk student is working remote
  18. User submits a ticket and puts their job title or their name title for the ticket title
  19. User cries about losing their email and says they have important info on it
  20. Users and their parents not understanding EBill
  21. Debbie mention
  22. Dustin misspells Kubota
  23. Someone in chat asking if a ticket was made
  24. "Can someone come to the front desk"
  25. Classroom call
  26. Paper run
  27. SOAR event calls
  28. DUO phone # update
  29. User asks for a supervisor
  30. Login Disabled: True
  31. "Clear cookies and cache"
  32. Carter takes a lunch
  33. Xander puts something very vague in chat
  34. Someone calls for something that should be handled by Phys Plant
  35. Sahil asks about VPN access
  36. Computer gets misplaced/ lost
  37. Turjo gets a difficult call
  38. "Bomgar?"
  39. Dustin asks about obscure tickets in chat
  40. "My Banner isn't working, can someone verify ____"
  41. Chris says something in chat
  42. Someone needs a DUO bypass for a week
  43. Cam sits on "Project" or something similar
  44. Someone goes on floater early
  45. Darian gets sassy in chat
  46. Parent calls on behalf of their kid
  47. Student puts in chat that their call dropped
  48. Someone needs a DUO bypass for a day
  49. Rufaida gets stuck on "Call Not Answered"
  50. Pray-Harrold plumbing issue
  51. Banner/ MyIT crashes
  52. Someone asks for a TDX account to be made
  53. Aric helps with something oddly specific
  54. Google challenge
  55. Cam acts like a subject matter expert
  56. Microsoft Office Issue
  57. "Setting a temp password for _____"
  58. User calls before being readmitted and tries to get into their account
  59. Alumni calls asking to get their transcripts
  60. Janitors come in to the office
  61. jlove20 calls
  62. User can't connect to campus WiFi
  63. Someone drops off a laptop with a broken screen
  64. TDX crashes
  65. Dustin takes a lunch
  66. Xander is passive aggressive
  67. Long gets a stupidly difficult call
  68. "NetID?"
  69. Z Drive Issue
  70. Printer on campus is broken
  71. User complains about getting hung up on
  72. Parent calls trying to get into their kid's account
  73. User is told to come in person for an easy issue
  74. Aric brings in Doughnuts
  75. "Check their SAAADMS in Banner"
  76. Emeritus call
  77. Xander forgets how to do a basic part of their job
  78. Student can't find a user in MyIT/ Banner
  79. Financial Aid site issue
  80. Bitlocker
  81. Adobe Issue
  82. Major system outage
  83. Someone asks about a ticket without linking it and just puts the ticket #
  84. COS4 user complains about account termination
  85. Something Apple related that only Em understands
  86. User doesn't understand the new VPN
  87. Starfish issue
  88. Someone asks for advice on an issue with zero context
  89. Lockdown Browser
  90. User needs to call Admissions
  91. Rufaida drops a call
  92. Apple Mail app issue
  93. User needs to call Records and Reg
  94. Xander leaves a ticket in New
  95. User calls while driving
  96. "Verified?"
  97. Someone doesn't go on floater and gets a call
  98. Taven asks for help (rare)
  99. Phishing email went out
  100. Sahil forgets how to do a basic part of their job
  101. User calls back and asks for a specific student
  102. "User will be coming in person"
  103. "What COS are they?"
  104. User thinks we are a computer store