User submits aticket and putstheir job title ortheir name titlefor the tickettitleSomeone asksabout a ticketwithout linkingit and just putsthe ticket #User callsbefore beingreadmitted andtries to get intotheir accountEmerituscallSomethingApple relatedthatonly EmunderstandsFinancialAid siteissue"ChecktheirSAAADMSin Banner"User calls foran issue thatis NOThandled byITSomeonegoes onfloaterearlyDustintakes alunchRufaidadrops acallZ DriveIssue"Is_____ inASM?"Users andtheir parentsnotunderstandingEBill"Setting atemppasswordfor _____"User criesabout losingtheir email andsays they haveimportant infoon itjlove20callsLoginDisabled:TrueUser is toldto come inperson foran easyissueLong getsa stupidlydifficultcallClassroomcallMicrosoftOfficeIssueSahil asksaboutVPNaccessXander putssomethingvery vaguein chatDarianreactswith 🦗User can'tconnect tocampusWiFiXander :"Whatshouldthey do?"AdobeIssue"NetID?"User has anexpiredpassword butcan still loginto things"Verified?""User willbe comingin person"Dustin asksaboutobscuretickets inchatPapercutIssueAric helpswithsomethingoddlyspecificSomeonedoesn't goon floaterand gets acallSomeonedrops off alaptop with abrokenscreenBanner/MyITcrashesGooglechallenge"WhatCOS arethey?"Someone inchat askingif a ticketwas madeUser doesn'tunderstandthe newVPNJanitorscome in tothe officeUser thinkswe are acomputerstore"Cansomeonecome to thefront desk"Parentcalls onbehalf oftheir kidSomeoneneeds aDUO bypassfor a weekMajorsystemoutageAric bringsinDoughnutsNic hasabysmalgrammar/spellingDebbiementionTavenasks forhelp (rare)RonWoodysends amass email"My Bannerisn't working,cansomeoneverify ____"Xanderforgets howto do a basicpart of theirjob"What isthe exacterror?"Cam actslike a subjectmatterexpertUser asksfor asupervisorAppleMail appissueFront deskstudent isworkingremoteStudent putsin chat thattheir calldroppedTurjo getsa difficultcallPray-HarroldplumbingissuePrinter oncampusis brokenDustinmisspellsKubotaUser needsto callRecordsand RegLockdownBrowserAlumnicalls askingto get theirtranscriptsWEMUasksfor helpComputergetsmisplaced/lostPaperrunParent callstrying to getinto theirkid's accountUser callsback andasks for aspecificstudentDariangetssassy inchatGmailappissueTDXcrashes"Bomgar?"Xanderleaves aticket inNewSOAReventcallsPhishingemailwent outSomeoneasks for aTDX accountto be madeSahil forgetshow to do abasic part oftheir jobCam sits on"Project" orsomethingsimilarUsercomplainsabout gettinghung up onChrissayssomethingin chatSalescallXander ispassiveaggressiveSomeoneneeds aDUO bypassfor a dayRufaidagets stuckon "Call NotAnswered"BitlockerUser asks ifEMU provideslicenses for[insertsoftware here]Userthinks weare still inHalleUser needsto callAdmissionsSomeone callsfor somethingthat should behandled byPhys PlantCartertakes alunch"Clearcookiesandcache"Xanderasks aboutsomethingobviousCOS4 usercomplainsaboutaccountterminationUser callswhiledrivingSomeoneasks foradvice on anissue withzero contextStudent can'tfind a user inMyIT/BannerDUOphone #updateSoftware/sitewe do notmanagehaving anoutageStarfishissueUser submits aticket and putstheir job title ortheir name titlefor the tickettitleSomeone asksabout a ticketwithout linkingit and just putsthe ticket #User callsbefore beingreadmitted andtries to get intotheir accountEmerituscallSomethingApple relatedthatonly EmunderstandsFinancialAid siteissue"ChecktheirSAAADMSin Banner"User calls foran issue thatis NOThandled byITSomeonegoes onfloaterearlyDustintakes alunchRufaidadrops acallZ DriveIssue"Is_____ inASM?"Users andtheir parentsnotunderstandingEBill"Setting atemppasswordfor _____"User criesabout losingtheir email andsays they haveimportant infoon itjlove20callsLoginDisabled:TrueUser is toldto come inperson foran easyissueLong getsa stupidlydifficultcallClassroomcallMicrosoftOfficeIssueSahil asksaboutVPNaccessXander putssomethingvery vaguein chatDarianreactswith 🦗User can'tconnect tocampusWiFiXander :"Whatshouldthey do?"AdobeIssue"NetID?"User has anexpiredpassword butcan still loginto things"Verified?""User willbe comingin person"Dustin asksaboutobscuretickets inchatPapercutIssueAric helpswithsomethingoddlyspecificSomeonedoesn't goon floaterand gets acallSomeonedrops off alaptop with abrokenscreenBanner/MyITcrashesGooglechallenge"WhatCOS arethey?"Someone inchat askingif a ticketwas madeUser doesn'tunderstandthe newVPNJanitorscome in tothe officeUser thinkswe are acomputerstore"Cansomeonecome to thefront desk"Parentcalls onbehalf oftheir kidSomeoneneeds aDUO bypassfor a weekMajorsystemoutageAric bringsinDoughnutsNic hasabysmalgrammar/spellingDebbiementionTavenasks forhelp (rare)RonWoodysends amass email"My Bannerisn't working,cansomeoneverify ____"Xanderforgets howto do a basicpart of theirjob"What isthe exacterror?"Cam actslike a subjectmatterexpertUser asksfor asupervisorAppleMail appissueFront deskstudent isworkingremoteStudent putsin chat thattheir calldroppedTurjo getsa difficultcallPray-HarroldplumbingissuePrinter oncampusis brokenDustinmisspellsKubotaUser needsto callRecordsand RegLockdownBrowserAlumnicalls askingto get theirtranscriptsWEMUasksfor helpComputergetsmisplaced/lostPaperrunParent callstrying to getinto theirkid's accountUser callsback andasks for aspecificstudentDariangetssassy inchatGmailappissueTDXcrashes"Bomgar?"Xanderleaves aticket inNewSOAReventcallsPhishingemailwent outSomeoneasks for aTDX accountto be madeSahil forgetshow to do abasic part oftheir jobCam sits on"Project" orsomethingsimilarUsercomplainsabout gettinghung up onChrissayssomethingin chatSalescallXander ispassiveaggressiveSomeoneneeds aDUO bypassfor a dayRufaidagets stuckon "Call NotAnswered"BitlockerUser asks ifEMU provideslicenses for[insertsoftware here]Userthinks weare still inHalleUser needsto callAdmissionsSomeone callsfor somethingthat should behandled byPhys PlantCartertakes alunch"Clearcookiesandcache"Xanderasks aboutsomethingobviousCOS4 usercomplainsaboutaccountterminationUser callswhiledrivingSomeoneasks foradvice on anissue withzero contextStudent can'tfind a user inMyIT/BannerDUOphone #updateSoftware/sitewe do notmanagehaving anoutageStarfishissue

EMU IT Help Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User submits a ticket and puts their job title or their name title for the ticket title
  2. Someone asks about a ticket without linking it and just puts the ticket #
  3. User calls before being readmitted and tries to get into their account
  4. Emeritus call
  5. Something Apple related that only Em understands
  6. Financial Aid site issue
  7. "Check their SAAADMS in Banner"
  8. User calls for an issue that is NOT handled by IT
  9. Someone goes on floater early
  10. Dustin takes a lunch
  11. Rufaida drops a call
  12. Z Drive Issue
  13. "Is _____ in ASM?"
  14. Users and their parents not understanding EBill
  15. "Setting a temp password for _____"
  16. User cries about losing their email and says they have important info on it
  17. jlove20 calls
  18. Login Disabled: True
  19. User is told to come in person for an easy issue
  20. Long gets a stupidly difficult call
  21. Classroom call
  22. Microsoft Office Issue
  23. Sahil asks about VPN access
  24. Xander puts something very vague in chat
  25. Darian reacts with 🦗
  26. User can't connect to campus WiFi
  27. Xander : "What should they do?"
  28. Adobe Issue
  29. "NetID?"
  30. User has an expired password but can still login to things
  31. "Verified?"
  32. "User will be coming in person"
  33. Dustin asks about obscure tickets in chat
  34. Papercut Issue
  35. Aric helps with something oddly specific
  36. Someone doesn't go on floater and gets a call
  37. Someone drops off a laptop with a broken screen
  38. Banner/ MyIT crashes
  39. Google challenge
  40. "What COS are they?"
  41. Someone in chat asking if a ticket was made
  42. User doesn't understand the new VPN
  43. Janitors come in to the office
  44. User thinks we are a computer store
  45. "Can someone come to the front desk"
  46. Parent calls on behalf of their kid
  47. Someone needs a DUO bypass for a week
  48. Major system outage
  49. Aric brings in Doughnuts
  50. Nic has abysmal grammar/ spelling
  51. Debbie mention
  52. Taven asks for help (rare)
  53. Ron Woody sends a mass email
  54. "My Banner isn't working, can someone verify ____"
  55. Xander forgets how to do a basic part of their job
  56. "What is the exact error?"
  57. Cam acts like a subject matter expert
  58. User asks for a supervisor
  59. Apple Mail app issue
  60. Front desk student is working remote
  61. Student puts in chat that their call dropped
  62. Turjo gets a difficult call
  63. Pray-Harrold plumbing issue
  64. Printer on campus is broken
  65. Dustin misspells Kubota
  66. User needs to call Records and Reg
  67. Lockdown Browser
  68. Alumni calls asking to get their transcripts
  69. WEMU asks for help
  70. Computer gets misplaced/ lost
  71. Paper run
  72. Parent calls trying to get into their kid's account
  73. User calls back and asks for a specific student
  74. Darian gets sassy in chat
  75. Gmail app issue
  76. TDX crashes
  77. "Bomgar?"
  78. Xander leaves a ticket in New
  79. SOAR event calls
  80. Phishing email went out
  81. Someone asks for a TDX account to be made
  82. Sahil forgets how to do a basic part of their job
  83. Cam sits on "Project" or something similar
  84. User complains about getting hung up on
  85. Chris says something in chat
  86. Sales call
  87. Xander is passive aggressive
  88. Someone needs a DUO bypass for a day
  89. Rufaida gets stuck on "Call Not Answered"
  90. Bitlocker
  91. User asks if EMU provides licenses for [insert software here]
  92. User thinks we are still in Halle
  93. User needs to call Admissions
  94. Someone calls for something that should be handled by Phys Plant
  95. Carter takes a lunch
  96. "Clear cookies and cache"
  97. Xander asks about something obvious
  98. COS4 user complains about account termination
  99. User calls while driving
  100. Someone asks for advice on an issue with zero context
  101. Student can't find a user in MyIT/ Banner
  102. DUO phone # update
  103. Software/site we do not manage having an outage
  104. Starfish issue