"WhatCOS arethey?"Software/sitewe do notmanagehaving anoutageSahil asksaboutVPNaccessAric helpswithsomethingoddlyspecificEmerituscalljlove20callsMicrosoftOfficeIssue"Verified?"GmailappissueAlumnicalls askingto get theirtranscriptsTurjo getsa difficultcallUserthinks weare still inHalleParentcalls onbehalf oftheir kid"ChecktheirSAAADMSin Banner""User willbe comingin person"User submits aticket and putstheir job title ortheir name titlefor the tickettitleMajorsystemoutageUser asks ifEMU provideslicenses for[insertsoftware here]Someoneasks for aTDX accountto be madeStudent putsin chat thattheir calldroppedDariangetssassy inchatUser callsback andasks for aspecificstudentSomeonedrops off alaptop with abrokenscreenJanitorscome in tothe officeXander putssomethingvery vaguein chatUser doesn'tunderstandthe newVPN"Bomgar?"User has anexpiredpassword butcan still loginto thingsSahil forgetshow to do abasic part oftheir jobSalescall"Cansomeonecome to thefront desk"StarfishissueRufaidadrops acallLoginDisabled:TrueAdobeIssueUsers andtheir parentsnotunderstandingEBillClassroomcallSomeone asksabout a ticketwithout linkingit and just putsthe ticket #Rufaidagets stuckon "Call NotAnswered"Pray-HarroldplumbingissueZ DriveIssueUser is toldto come inperson foran easyissueSomeoneneeds aDUO bypassfor a daySomeoneneeds aDUO bypassfor a weekPhishingemailwent outUser needsto callRecordsand RegXanderforgets howto do a basicpart of theirjobBanner/MyITcrashes"My Bannerisn't working,cansomeoneverify ____"TDXcrashesUser callswhiledrivingUser criesabout losingtheir email andsays they haveimportant infoon itSomethingApple relatedthatonly EmunderstandsCartertakes alunchPapercutIssueBitlocker"NetID?"Long getsa stupidlydifficultcallXanderasks aboutsomethingobviousSomeone inchat askingif a ticketwas madeAric bringsinDoughnutsXander ispassiveaggressiveSomeonegoes onfloaterearlyUser asksfor asupervisorTavenasks forhelp (rare)RonWoodysends amass emailFinancialAid siteissueUser thinkswe are acomputerstoreDustintakes alunchAppleMail appissueDarianreactswith 🦗DebbiementionGooglechallengePaperrun"What isthe exacterror?"Student can'tfind a user inMyIT/Banner"Clearcookiesandcache"WEMUasksfor helpCOS4 usercomplainsaboutaccountterminationUser callsbefore beingreadmitted andtries to get intotheir accountComputergetsmisplaced/lostSOAReventcallsDustin asksaboutobscuretickets inchatSomeoneasks foradvice on anissue withzero contextUser can'tconnect tocampusWiFiUser needsto callAdmissionsFront deskstudent isworkingremoteUsercomplainsabout gettinghung up onLockdownBrowserChrissayssomethingin chatSomeone callsfor somethingthat should behandled byPhys PlantCam actslike a subjectmatterexpertCam sits on"Project" orsomethingsimilarDustinmisspellsKubota"Is_____ inASM?"DUOphone #updateUser calls foran issue thatis NOThandled byITXanderleaves aticket inNewSomeonedoesn't goon floaterand gets acall"Setting atemppasswordfor _____"Printer oncampusis brokenParent callstrying to getinto theirkid's accountNic hasabysmalgrammar/spellingXander :"Whatshouldthey do?""WhatCOS arethey?"Software/sitewe do notmanagehaving anoutageSahil asksaboutVPNaccessAric helpswithsomethingoddlyspecificEmerituscalljlove20callsMicrosoftOfficeIssue"Verified?"GmailappissueAlumnicalls askingto get theirtranscriptsTurjo getsa difficultcallUserthinks weare still inHalleParentcalls onbehalf oftheir kid"ChecktheirSAAADMSin Banner""User willbe comingin person"User submits aticket and putstheir job title ortheir name titlefor the tickettitleMajorsystemoutageUser asks ifEMU provideslicenses for[insertsoftware here]Someoneasks for aTDX accountto be madeStudent putsin chat thattheir calldroppedDariangetssassy inchatUser callsback andasks for aspecificstudentSomeonedrops off alaptop with abrokenscreenJanitorscome in tothe officeXander putssomethingvery vaguein chatUser doesn'tunderstandthe newVPN"Bomgar?"User has anexpiredpassword butcan still loginto thingsSahil forgetshow to do abasic part oftheir jobSalescall"Cansomeonecome to thefront desk"StarfishissueRufaidadrops acallLoginDisabled:TrueAdobeIssueUsers andtheir parentsnotunderstandingEBillClassroomcallSomeone asksabout a ticketwithout linkingit and just putsthe ticket #Rufaidagets stuckon "Call NotAnswered"Pray-HarroldplumbingissueZ DriveIssueUser is toldto come inperson foran easyissueSomeoneneeds aDUO bypassfor a daySomeoneneeds aDUO bypassfor a weekPhishingemailwent outUser needsto callRecordsand RegXanderforgets howto do a basicpart of theirjobBanner/MyITcrashes"My Bannerisn't working,cansomeoneverify ____"TDXcrashesUser callswhiledrivingUser criesabout losingtheir email andsays they haveimportant infoon itSomethingApple relatedthatonly EmunderstandsCartertakes alunchPapercutIssueBitlocker"NetID?"Long getsa stupidlydifficultcallXanderasks aboutsomethingobviousSomeone inchat askingif a ticketwas madeAric bringsinDoughnutsXander ispassiveaggressiveSomeonegoes onfloaterearlyUser asksfor asupervisorTavenasks forhelp (rare)RonWoodysends amass emailFinancialAid siteissueUser thinkswe are acomputerstoreDustintakes alunchAppleMail appissueDarianreactswith 🦗DebbiementionGooglechallengePaperrun"What isthe exacterror?"Student can'tfind a user inMyIT/Banner"Clearcookiesandcache"WEMUasksfor helpCOS4 usercomplainsaboutaccountterminationUser callsbefore beingreadmitted andtries to get intotheir accountComputergetsmisplaced/lostSOAReventcallsDustin asksaboutobscuretickets inchatSomeoneasks foradvice on anissue withzero contextUser can'tconnect tocampusWiFiUser needsto callAdmissionsFront deskstudent isworkingremoteUsercomplainsabout gettinghung up onLockdownBrowserChrissayssomethingin chatSomeone callsfor somethingthat should behandled byPhys PlantCam actslike a subjectmatterexpertCam sits on"Project" orsomethingsimilarDustinmisspellsKubota"Is_____ inASM?"DUOphone #updateUser calls foran issue thatis NOThandled byITXanderleaves aticket inNewSomeonedoesn't goon floaterand gets acall"Setting atemppasswordfor _____"Printer oncampusis brokenParent callstrying to getinto theirkid's accountNic hasabysmalgrammar/spellingXander :"Whatshouldthey do?"

EMU IT Help Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "What COS are they?"
  2. Software/site we do not manage having an outage
  3. Sahil asks about VPN access
  4. Aric helps with something oddly specific
  5. Emeritus call
  6. jlove20 calls
  7. Microsoft Office Issue
  8. "Verified?"
  9. Gmail app issue
  10. Alumni calls asking to get their transcripts
  11. Turjo gets a difficult call
  12. User thinks we are still in Halle
  13. Parent calls on behalf of their kid
  14. "Check their SAAADMS in Banner"
  15. "User will be coming in person"
  16. User submits a ticket and puts their job title or their name title for the ticket title
  17. Major system outage
  18. User asks if EMU provides licenses for [insert software here]
  19. Someone asks for a TDX account to be made
  20. Student puts in chat that their call dropped
  21. Darian gets sassy in chat
  22. User calls back and asks for a specific student
  23. Someone drops off a laptop with a broken screen
  24. Janitors come in to the office
  25. Xander puts something very vague in chat
  26. User doesn't understand the new VPN
  27. "Bomgar?"
  28. User has an expired password but can still login to things
  29. Sahil forgets how to do a basic part of their job
  30. Sales call
  31. "Can someone come to the front desk"
  32. Starfish issue
  33. Rufaida drops a call
  34. Login Disabled: True
  35. Adobe Issue
  36. Users and their parents not understanding EBill
  37. Classroom call
  38. Someone asks about a ticket without linking it and just puts the ticket #
  39. Rufaida gets stuck on "Call Not Answered"
  40. Pray-Harrold plumbing issue
  41. Z Drive Issue
  42. User is told to come in person for an easy issue
  43. Someone needs a DUO bypass for a day
  44. Someone needs a DUO bypass for a week
  45. Phishing email went out
  46. User needs to call Records and Reg
  47. Xander forgets how to do a basic part of their job
  48. Banner/ MyIT crashes
  49. "My Banner isn't working, can someone verify ____"
  50. TDX crashes
  51. User calls while driving
  52. User cries about losing their email and says they have important info on it
  53. Something Apple related that only Em understands
  54. Carter takes a lunch
  55. Papercut Issue
  56. Bitlocker
  57. "NetID?"
  58. Long gets a stupidly difficult call
  59. Xander asks about something obvious
  60. Someone in chat asking if a ticket was made
  61. Aric brings in Doughnuts
  62. Xander is passive aggressive
  63. Someone goes on floater early
  64. User asks for a supervisor
  65. Taven asks for help (rare)
  66. Ron Woody sends a mass email
  67. Financial Aid site issue
  68. User thinks we are a computer store
  69. Dustin takes a lunch
  70. Apple Mail app issue
  71. Darian reacts with 🦗
  72. Debbie mention
  73. Google challenge
  74. Paper run
  75. "What is the exact error?"
  76. Student can't find a user in MyIT/ Banner
  77. "Clear cookies and cache"
  78. WEMU asks for help
  79. COS4 user complains about account termination
  80. User calls before being readmitted and tries to get into their account
  81. Computer gets misplaced/ lost
  82. SOAR event calls
  83. Dustin asks about obscure tickets in chat
  84. Someone asks for advice on an issue with zero context
  85. User can't connect to campus WiFi
  86. User needs to call Admissions
  87. Front desk student is working remote
  88. User complains about getting hung up on
  89. Lockdown Browser
  90. Chris says something in chat
  91. Someone calls for something that should be handled by Phys Plant
  92. Cam acts like a subject matter expert
  93. Cam sits on "Project" or something similar
  94. Dustin misspells Kubota
  95. "Is _____ in ASM?"
  96. DUO phone # update
  97. User calls for an issue that is NOT handled by IT
  98. Xander leaves a ticket in New
  99. Someone doesn't go on floater and gets a call
  100. "Setting a temp password for _____"
  101. Printer on campus is broken
  102. Parent calls trying to get into their kid's account
  103. Nic has abysmal grammar/ spelling
  104. Xander : "What should they do?"