This bingo card has a free space and 104 words: Nic has abysmal grammar/ spelling, Darian reacts with 🦗, Xander is passive aggressive, Major system outage, Someone needs a DUO bypass for a week, COS4 user complains about account termination, Dustin takes a lunch, User asks for a supervisor, Rufaida gets stuck on "Call Not Answered", Dustin asks about obscure tickets in chat, TDX crashes, Turjo gets a difficult call, Xander asks about something obvious, Carter takes a lunch, Xander leaves a ticket in New, Taven asks for help (rare), Someone needs a DUO bypass for a day, Aric helps with something oddly specific, User complains about getting hung up on, Someone asks for a TDX account to be made, Rufaida drops a call, Darian gets sassy in chat, Sahil asks about VPN access, Ron Woody sends a mass email, Someone drops off a laptop with a broken screen, Banner/ MyIT crashes, User doesn't understand the new VPN, "Bomgar?", Login Disabled: True, "What COS are they?", "NetID?", "What is the exact error?", Aric brings in Doughnuts, "Setting a temp password for _____", Classroom call, Xander forgets how to do a basic part of their job, Sahil forgets how to do a basic part of their job, "Verified?", Someone asks for advice on an issue with zero context, DUO phone # update, Software/site we do not manage having an outage, Someone asks about a ticket without linking it and just puts the ticket #, Xander : "What should they do?", User calls back and asks for a specific student, Google challenge, User submits a ticket and puts their job title or their name title for the ticket title, "Is _____ in ASM?", Cam acts like a subject matter expert, Bitlocker, jlove20 calls, Starfish issue, Someone calls for something that should be handled by Phys Plant, Long gets a stupidly difficult call, "Check their SAAADMS in Banner", Xander puts something very vague in chat, Chris says something in chat, "My Banner isn't working, can someone verify ____", Computer gets misplaced/ lost, User can't connect to campus WiFi, WEMU asks for help, Someone goes on floater early, Someone doesn't go on floater and gets a call, Cam sits on "Project" or something similar, "Can someone come to the front desk", Alumni calls asking to get their transcripts, Parent calls trying to get into their kid's account, Parent calls on behalf of their kid, Z Drive Issue, User is told to come in person for an easy issue, Emeritus call, Lockdown Browser, User calls for an issue that is NOT handled by IT, User needs to call Admissions, User needs to call Records and Reg, Gmail app issue, Apple Mail app issue, Financial Aid site issue, Student puts in chat that their call dropped, Front desk student is working remote, Adobe Issue, Microsoft Office Issue, Phishing email went out, Something Apple related that only Em understands, Student can't find a user in MyIT/ Banner, Sales call, Janitors come in to the office, Paper run, Dustin misspells Kubota, Printer on campus is broken, User calls while driving, SOAR event calls, User cries about losing their email and says they have important info on it, Pray-Harrold plumbing issue, Users and their parents not understanding EBill, User asks if EMU provides licenses for [insert software here], User has an expired password but can still login to things, User calls before being readmitted and tries to get into their account, Someone in chat asking if a ticket was made, Papercut Issue, Debbie mention, User thinks we are still in Halle, User thinks we are a computer store, "Clear cookies and cache" and "User will be coming in person".
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