Take a PSCoutside ofyour regionfrom a clientcall inCollect apayment froma customer forparts, service,or shippingAssist aclient withan orderstatus checkWalk a clientthroughprogrammingtheir remotesuccessfullyAcknowledgeall of yourNew PSCson any givendayClose out aPSC once anappointmenthas beenmarkedsuccesfulSend aclientflowers toapologizeHave aclient sendyou anemail kudos!Submit in aremake thatis more than1 year oldSuccessfullyde-escalatea client -resolvingtheir issuesMake anoutboundcall to aclient on aNew PSCReceive a5 on aCSAT inDialpadSend a caseto the TSETeam (2+remake orparts)Offer a clienta reorderdiscount andthey agree toproceedSchedule anappointmentfor a co-workerAssist a clientwith motortroubleshootingHave no ODreminderson anygiven daySubmit ina credit forself-installationHave a clientask to speak toleadership todiscuss youramazingserviceMiss 0calls onany givendaySet up avirtualservicecallAssist aclient withselfinstallationhelpHave zeroemails over48 hours onany givendaySubmit in aworkroomrepair ticketTake a PSCoutside ofyour regionfrom a clientcall inCollect apayment froma customer forparts, service,or shippingAssist aclient withan orderstatus checkWalk a clientthroughprogrammingtheir remotesuccessfullyAcknowledgeall of yourNew PSCson any givendayClose out aPSC once anappointmenthas beenmarkedsuccesfulSend aclientflowers toapologizeHave aclient sendyou anemail kudos!Submit in aremake thatis more than1 year oldSuccessfullyde-escalatea client -resolvingtheir issuesMake anoutboundcall to aclient on aNew PSCReceive a5 on aCSAT inDialpadSend a caseto the TSETeam (2+remake orparts)Offer a clienta reorderdiscount andthey agree toproceedSchedule anappointmentfor a co-workerAssist a clientwith motortroubleshootingHave no ODreminderson anygiven daySubmit ina credit forself-installationHave a clientask to speak toleadership todiscuss youramazingserviceMiss 0calls onany givendaySet up avirtualservicecallAssist aclient withselfinstallationhelpHave zeroemails over48 hours onany givendaySubmit in aworkroomrepair ticket

CEM BINGO WEEK OF 07/21 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a PSC outside of your region from a client call in
  2. Collect a payment from a customer for parts, service, or shipping
  3. Assist a client with an order status check
  4. Walk a client through programming their remote successfully
  5. Acknowledge all of your New PSCs on any given day
  6. Close out a PSC once an appointment has been marked succesful
  7. Send a client flowers to apologize
  8. Have a client send you an email kudos!
  9. Submit in a remake that is more than 1 year old
  10. Successfully de-escalate a client - resolving their issues
  11. Make an outbound call to a client on a New PSC
  12. Receive a 5 on a CSAT in Dialpad
  13. Send a case to the TSE Team (2+ remake or parts)
  14. Offer a client a reorder discount and they agree to proceed
  15. Schedule an appointment for a co-worker
  16. Assist a client with motor troubleshooting
  17. Have no OD reminders on any given day
  18. Submit in a credit for self-installation
  19. Have a client ask to speak to leadership to discuss your amazing service
  20. Miss 0 calls on any given day
  21. Set up a virtual service call
  22. Assist a client with self installation help
  23. Have zero emails over 48 hours on any given day
  24. Submit in a workroom repair ticket