(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have a client ask to speak to leadership to discuss your amazing service
Receive a 5 on a CSAT in Dialpad
Take a PSC outside of your region from a client call in
Submit in a credit for self-installation
Assist a client with self installation help
Have a client send you an email kudos!
Set up a virtual service call
Send a client flowers to apologize
Make an outbound call to a client on a New PSC
Close out a PSC once an appointment has been marked succesful
Have no OD reminders on any given day
Walk a client through programming their remote successfully
Send a case to the TSE Team (2+ remake or parts)
Assist a client with motor troubleshooting
Submit in a workroom repair ticket
Acknowledge all of your New PSCs on any given day
Assist a client with an order status check
Successfully de-escalate a client - resolving their issues
Have zero emails over 48 hours on any given day
Collect a payment from a customer for parts, service, or shipping
Submit in a remake that is more than 1 year old
Schedule an appointment for a co-worker
Miss 0 calls on any given day
Offer a client a reorder discount and they agree to proceed
