Miss 0calls onany givendayHave a clientask to speak toleadership todiscuss youramazingserviceSchedule anappointmentfor a co-workerHave no ODreminderson anygiven dayWalk a clientthroughprogrammingtheir remotesuccessfullyTake a PSCoutside ofyour regionfrom a clientcall inCollect apayment froma customer forparts, service,or shippingAssist aclient withan orderstatus checkSend aclientflowers toapologizeSuccessfullyde-escalatea client -resolvingtheir issuesClose out aPSC once anappointmenthas beenmarkedsuccesfulSet up avirtualservicecallOffer a clienta reorderdiscount andthey agree toproceedSubmit in aworkroomrepair ticketReceive a5 on aCSAT inDialpadHave zeroemails over48 hours onany givendayHave aclient sendyou anemail kudos!Send a caseto the TSETeam (2+remake orparts)Assist aclient withselfinstallationhelpAssist a clientwith motortroubleshootingAcknowledgeall of yourNew PSCson any givendayMake anoutboundcall to aclient on aNew PSCSubmit in aremake thatis more than1 year oldSubmit ina credit forself-installationMiss 0calls onany givendayHave a clientask to speak toleadership todiscuss youramazingserviceSchedule anappointmentfor a co-workerHave no ODreminderson anygiven dayWalk a clientthroughprogrammingtheir remotesuccessfullyTake a PSCoutside ofyour regionfrom a clientcall inCollect apayment froma customer forparts, service,or shippingAssist aclient withan orderstatus checkSend aclientflowers toapologizeSuccessfullyde-escalatea client -resolvingtheir issuesClose out aPSC once anappointmenthas beenmarkedsuccesfulSet up avirtualservicecallOffer a clienta reorderdiscount andthey agree toproceedSubmit in aworkroomrepair ticketReceive a5 on aCSAT inDialpadHave zeroemails over48 hours onany givendayHave aclient sendyou anemail kudos!Send a caseto the TSETeam (2+remake orparts)Assist aclient withselfinstallationhelpAssist a clientwith motortroubleshootingAcknowledgeall of yourNew PSCson any givendayMake anoutboundcall to aclient on aNew PSCSubmit in aremake thatis more than1 year oldSubmit ina credit forself-installation

CEM BINGO WEEK OF 07/21 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Miss 0 calls on any given day
  2. Have a client ask to speak to leadership to discuss your amazing service
  3. Schedule an appointment for a co-worker
  4. Have no OD reminders on any given day
  5. Walk a client through programming their remote successfully
  6. Take a PSC outside of your region from a client call in
  7. Collect a payment from a customer for parts, service, or shipping
  8. Assist a client with an order status check
  9. Send a client flowers to apologize
  10. Successfully de-escalate a client - resolving their issues
  11. Close out a PSC once an appointment has been marked succesful
  12. Set up a virtual service call
  13. Offer a client a reorder discount and they agree to proceed
  14. Submit in a workroom repair ticket
  15. Receive a 5 on a CSAT in Dialpad
  16. Have zero emails over 48 hours on any given day
  17. Have a client send you an email kudos!
  18. Send a case to the TSE Team (2+ remake or parts)
  19. Assist a client with self installation help
  20. Assist a client with motor troubleshooting
  21. Acknowledge all of your New PSCs on any given day
  22. Make an outbound call to a client on a New PSC
  23. Submit in a remake that is more than 1 year old
  24. Submit in a credit for self-installation