Submitas OnholdOpen theKnowledgebase ArticlesfromZendeskAdd a CCcustomeremailaddressObtain thecustomer’semailChangeticketstatus toOn HoldFill in theticketCategory andSub-CategoryfieldsSolve(Submit asSolved)the ticketChangestatusto OpenView thecustomer’sinteractionhistory in thesidebarSetCustomerSegment toSilver ORGoldOpen thecustomerprofile anddisplay theirfull ticket listReassign theticket toProduct TechSupportSend apublicreplyAttach ascreenshotimage tothe ticketUse theDomainbutton to listall tickets fromthat companyReassignthe ticketto the ElitegroupPaste theticket numberinto the searchbar to reopenthat ticketAdd aninternalnoteView yourCSAThistoryAttach aPDF fileto theticketStart a SideConversationEdit thesubject lineto include aPO numberApplyMacrorelated tothe emailAssignthe ticketto yourselfSubmitas OnholdOpen theKnowledgebase ArticlesfromZendeskAdd a CCcustomeremailaddressObtain thecustomer’semailChangeticketstatus toOn HoldFill in theticketCategory andSub-CategoryfieldsSolve(Submit asSolved)the ticketChangestatusto OpenView thecustomer’sinteractionhistory in thesidebarSetCustomerSegment toSilver ORGoldOpen thecustomerprofile anddisplay theirfull ticket listReassign theticket toProduct TechSupportSend apublicreplyAttach ascreenshotimage tothe ticketUse theDomainbutton to listall tickets fromthat companyReassignthe ticketto the ElitegroupPaste theticket numberinto the searchbar to reopenthat ticketAdd aninternalnoteView yourCSAThistoryAttach aPDF fileto theticketStart a SideConversationEdit thesubject lineto include aPO numberApplyMacrorelated tothe emailAssignthe ticketto yourself

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit as On hold
  2. Open the Knowledge base Articles from Zendesk
  3. Add a CC customer email address
  4. Obtain the customer’s email
  5. Change ticket status to On Hold
  6. Fill in the ticket Category and Sub-Category fields
  7. Solve (Submit as Solved) the ticket
  8. Change status to Open
  9. View the customer’s interaction history in the sidebar
  10. Set Customer Segment to Silver OR Gold
  11. Open the customer profile and display their full ticket list
  12. Reassign the ticket to Product Tech Support
  13. Send a public reply
  14. Attach a screenshot image to the ticket
  15. Use the Domain button to list all tickets from that company
  16. Reassign the ticket to the Elite group
  17. Paste the ticket number into the search bar to reopen that ticket
  18. Add an internal note
  19. View your CSAT history
  20. Attach a PDF file to the ticket
  21. Start a Side Conversation
  22. Edit the subject line to include a PO number
  23. Apply Macro related to the email
  24. Assign the ticket to yourself