Add a CCcustomeremailaddressSolve(Submit asSolved)the ticketObtain thecustomer’semailSubmitas OnholdSetCustomerSegment toSilver ORGoldFill in theticketCategory andSub-CategoryfieldsChangestatusto OpenEdit thesubject lineto include aPO numberApplyMacrorelated tothe emailAttach ascreenshotimage tothe ticketSend apublicreplyStart a SideConversationUse theDomainbutton to listall tickets fromthat companyReassign theticket toProduct TechSupportAttach aPDF fileto theticketOpen thecustomerprofile anddisplay theirfull ticket listAssignthe ticketto yourselfView yourCSAThistoryReassignthe ticketto the ElitegroupAdd aninternalnoteView thecustomer’sinteractionhistory in thesidebarOpen theKnowledgebase ArticlesfromZendeskChangeticketstatus toOn HoldPaste theticket numberinto the searchbar to reopenthat ticketAdd a CCcustomeremailaddressSolve(Submit asSolved)the ticketObtain thecustomer’semailSubmitas OnholdSetCustomerSegment toSilver ORGoldFill in theticketCategory andSub-CategoryfieldsChangestatusto OpenEdit thesubject lineto include aPO numberApplyMacrorelated tothe emailAttach ascreenshotimage tothe ticketSend apublicreplyStart a SideConversationUse theDomainbutton to listall tickets fromthat companyReassign theticket toProduct TechSupportAttach aPDF fileto theticketOpen thecustomerprofile anddisplay theirfull ticket listAssignthe ticketto yourselfView yourCSAThistoryReassignthe ticketto the ElitegroupAdd aninternalnoteView thecustomer’sinteractionhistory in thesidebarOpen theKnowledgebase ArticlesfromZendeskChangeticketstatus toOn HoldPaste theticket numberinto the searchbar to reopenthat ticket

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add a CC customer email address
  2. Solve (Submit as Solved) the ticket
  3. Obtain the customer’s email
  4. Submit as On hold
  5. Set Customer Segment to Silver OR Gold
  6. Fill in the ticket Category and Sub-Category fields
  7. Change status to Open
  8. Edit the subject line to include a PO number
  9. Apply Macro related to the email
  10. Attach a screenshot image to the ticket
  11. Send a public reply
  12. Start a Side Conversation
  13. Use the Domain button to list all tickets from that company
  14. Reassign the ticket to Product Tech Support
  15. Attach a PDF file to the ticket
  16. Open the customer profile and display their full ticket list
  17. Assign the ticket to yourself
  18. View your CSAT history
  19. Reassign the ticket to the Elite group
  20. Add an internal note
  21. View the customer’s interaction history in the sidebar
  22. Open the Knowledge base Articles from Zendesk
  23. Change ticket status to On Hold
  24. Paste the ticket number into the search bar to reopen that ticket