View yourCSAThistoryChangestatusto OpenAttach aPDF fileto theticketFill in theticketCategory andSub-CategoryfieldsReassign theticket toProduct TechSupportApplyMacrorelated tothe emailAdd aninternalnoteAttach ascreenshotimage tothe ticketSubmitas OnholdUse theDomainbutton to listall tickets fromthat companyReassignthe ticketto the ElitegroupSetCustomerSegment toSilver ORGoldStart a SideConversationAssignthe ticketto yourselfObtain thecustomer’semailChangeticketstatus toOn HoldSolve(Submit asSolved)the ticketOpen thecustomerprofile anddisplay theirfull ticket listOpen theKnowledgebase ArticlesfromZendeskEdit thesubject lineto include aPO numberPaste theticket numberinto the searchbar to reopenthat ticketView thecustomer’sinteractionhistory in thesidebarAdd a CCcustomeremailaddressSend apublicreplyView yourCSAThistoryChangestatusto OpenAttach aPDF fileto theticketFill in theticketCategory andSub-CategoryfieldsReassign theticket toProduct TechSupportApplyMacrorelated tothe emailAdd aninternalnoteAttach ascreenshotimage tothe ticketSubmitas OnholdUse theDomainbutton to listall tickets fromthat companyReassignthe ticketto the ElitegroupSetCustomerSegment toSilver ORGoldStart a SideConversationAssignthe ticketto yourselfObtain thecustomer’semailChangeticketstatus toOn HoldSolve(Submit asSolved)the ticketOpen thecustomerprofile anddisplay theirfull ticket listOpen theKnowledgebase ArticlesfromZendeskEdit thesubject lineto include aPO numberPaste theticket numberinto the searchbar to reopenthat ticketView thecustomer’sinteractionhistory in thesidebarAdd a CCcustomeremailaddressSend apublicreply

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. View your CSAT history
  2. Change status to Open
  3. Attach a PDF file to the ticket
  4. Fill in the ticket Category and Sub-Category fields
  5. Reassign the ticket to Product Tech Support
  6. Apply Macro related to the email
  7. Add an internal note
  8. Attach a screenshot image to the ticket
  9. Submit as On hold
  10. Use the Domain button to list all tickets from that company
  11. Reassign the ticket to the Elite group
  12. Set Customer Segment to Silver OR Gold
  13. Start a Side Conversation
  14. Assign the ticket to yourself
  15. Obtain the customer’s email
  16. Change ticket status to On Hold
  17. Solve (Submit as Solved) the ticket
  18. Open the customer profile and display their full ticket list
  19. Open the Knowledge base Articles from Zendesk
  20. Edit the subject line to include a PO number
  21. Paste the ticket number into the search bar to reopen that ticket
  22. View the customer’s interaction history in the sidebar
  23. Add a CC customer email address
  24. Send a public reply