Add aninternalnoteUse theDomainbutton to listall tickets fromthat companyReassignthe ticketto the ElitegroupChangeticketstatus toOn HoldOpen theKnowledgebase ArticlesfromZendeskView thecustomer’sinteractionhistory in thesidebarChangestatusto OpenFill in theticketCategory andSub-CategoryfieldsAttach aPDF fileto theticketStart a SideConversationAttach ascreenshotimage tothe ticketReassign theticket toProduct TechSupportSolve(Submit asSolved)the ticketOpen thecustomerprofile anddisplay theirfull ticket listAdd a CCcustomeremailaddressObtain thecustomer’semailView yourCSAThistoryApplyMacrorelated tothe emailSubmitas OnholdEdit thesubject lineto include aPO numberPaste theticket numberinto the searchbar to reopenthat ticketSend apublicreplySetCustomerSegment toSilver ORGoldAssignthe ticketto yourselfAdd aninternalnoteUse theDomainbutton to listall tickets fromthat companyReassignthe ticketto the ElitegroupChangeticketstatus toOn HoldOpen theKnowledgebase ArticlesfromZendeskView thecustomer’sinteractionhistory in thesidebarChangestatusto OpenFill in theticketCategory andSub-CategoryfieldsAttach aPDF fileto theticketStart a SideConversationAttach ascreenshotimage tothe ticketReassign theticket toProduct TechSupportSolve(Submit asSolved)the ticketOpen thecustomerprofile anddisplay theirfull ticket listAdd a CCcustomeremailaddressObtain thecustomer’semailView yourCSAThistoryApplyMacrorelated tothe emailSubmitas OnholdEdit thesubject lineto include aPO numberPaste theticket numberinto the searchbar to reopenthat ticketSend apublicreplySetCustomerSegment toSilver ORGoldAssignthe ticketto yourself

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add an internal note
  2. Use the Domain button to list all tickets from that company
  3. Reassign the ticket to the Elite group
  4. Change ticket status to On Hold
  5. Open the Knowledge base Articles from Zendesk
  6. View the customer’s interaction history in the sidebar
  7. Change status to Open
  8. Fill in the ticket Category and Sub-Category fields
  9. Attach a PDF file to the ticket
  10. Start a Side Conversation
  11. Attach a screenshot image to the ticket
  12. Reassign the ticket to Product Tech Support
  13. Solve (Submit as Solved) the ticket
  14. Open the customer profile and display their full ticket list
  15. Add a CC customer email address
  16. Obtain the customer’s email
  17. View your CSAT history
  18. Apply Macro related to the email
  19. Submit as On hold
  20. Edit the subject line to include a PO number
  21. Paste the ticket number into the search bar to reopen that ticket
  22. Send a public reply
  23. Set Customer Segment to Silver OR Gold
  24. Assign the ticket to yourself