Send apublicreplyAttach aPDF fileto theticketOpen thecustomerprofile anddisplay theirfull ticket listReassign theticket toProduct TechSupportAdd aninternalnoteAssignthe ticketto yourselfOpen theKnowledgebase ArticlesfromZendeskView yourCSAThistorySubmitas OnholdAdd a CCcustomeremailaddressSetCustomerSegment toSilver ORGoldPaste theticket numberinto the searchbar to reopenthat ticketApplyMacrorelated tothe emailFill in theticketCategory andSub-CategoryfieldsStart a SideConversationAttach ascreenshotimage tothe ticketUse theDomainbutton to listall tickets fromthat companyView thecustomer’sinteractionhistory in thesidebarReassignthe ticketto the ElitegroupObtain thecustomer’semailChangestatusto OpenEdit thesubject lineto include aPO numberSolve(Submit asSolved)the ticketChangeticketstatus toOn HoldSend apublicreplyAttach aPDF fileto theticketOpen thecustomerprofile anddisplay theirfull ticket listReassign theticket toProduct TechSupportAdd aninternalnoteAssignthe ticketto yourselfOpen theKnowledgebase ArticlesfromZendeskView yourCSAThistorySubmitas OnholdAdd a CCcustomeremailaddressSetCustomerSegment toSilver ORGoldPaste theticket numberinto the searchbar to reopenthat ticketApplyMacrorelated tothe emailFill in theticketCategory andSub-CategoryfieldsStart a SideConversationAttach ascreenshotimage tothe ticketUse theDomainbutton to listall tickets fromthat companyView thecustomer’sinteractionhistory in thesidebarReassignthe ticketto the ElitegroupObtain thecustomer’semailChangestatusto OpenEdit thesubject lineto include aPO numberSolve(Submit asSolved)the ticketChangeticketstatus toOn Hold

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a public reply
  2. Attach a PDF file to the ticket
  3. Open the customer profile and display their full ticket list
  4. Reassign the ticket to Product Tech Support
  5. Add an internal note
  6. Assign the ticket to yourself
  7. Open the Knowledge base Articles from Zendesk
  8. View your CSAT history
  9. Submit as On hold
  10. Add a CC customer email address
  11. Set Customer Segment to Silver OR Gold
  12. Paste the ticket number into the search bar to reopen that ticket
  13. Apply Macro related to the email
  14. Fill in the ticket Category and Sub-Category fields
  15. Start a Side Conversation
  16. Attach a screenshot image to the ticket
  17. Use the Domain button to list all tickets from that company
  18. View the customer’s interaction history in the sidebar
  19. Reassign the ticket to the Elite group
  20. Obtain the customer’s email
  21. Change status to Open
  22. Edit the subject line to include a PO number
  23. Solve (Submit as Solved) the ticket
  24. Change ticket status to On Hold