This bingo card has a free space and 24 words: Add an internal note, Change ticket status to On Hold, Open the customer profile and display their full ticket list, Start a Side Conversation, Open the Knowledge base Articles from Zendesk, Reassign the ticket to the Elite group, Reassign the ticket to Product Tech Support, Assign the ticket to yourself, Change status to Open, Edit the subject line to include a PO number, View the customer’s interaction history in the sidebar, Set Customer Segment to Silver OR Gold, Attach a PDF file to the ticket, Add a CC customer email address, Submit as On hold, Paste the ticket number into the search bar to reopen that ticket, Fill in the ticket Category and Sub-Category fields, Use the Domain button to list all tickets from that company, Attach a screenshot image to the ticket, Obtain the customer’s email, Apply Macro related to the email, Send a public reply, Solve (Submit as Solved) the ticket and View your CSAT history.
MS Dynamics BINGO | SD Quality & Care Bingo | CKO 2025 Bingo | Zendesk Bingo | OUTLOOK (Emails)
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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