DualconsentaskedadditionalverificationquestionsApprovedAPP IdentifyUnsolicitedaccountIdentifySpoofingCallDeclinedAppFree!Asked ifAH hascard inpossessionReviewedsurroundingactivitySentAUDProvidedanEmpathyStatementPassInnovisUsed3DSaskedopen-endedquestionsFailedInnovisDe-Escalateda callerAddedsc51DeleteDWRemovedsc51BrandedcallRequestedTTIDTookFraud<$75RequestedFDWCcaseunlockHas aWithdrawalof FraudReviewedAccurintFrdReport>$75IdentifyRedFlagsIdentifyAccountTakeoverCalledCase/EmailAPbilingualUse 2partcloseSentC2F6LetterIdentifiedATOExecutedFDWCTTIDTalk OffAssistedcustomerwith careissuesDualconsentaskedadditionalverificationquestionsApprovedAPP IdentifyUnsolicitedaccountIdentifySpoofingCallDeclinedAppFree!Asked ifAH hascard inpossessionReviewedsurroundingactivitySentAUDProvidedanEmpathyStatementPassInnovisUsed3DSaskedopen-endedquestionsFailedInnovisDe-Escalateda callerAddedsc51DeleteDWRemovedsc51BrandedcallRequestedTTIDTookFraud<$75RequestedFDWCcaseunlockHas aWithdrawalof FraudReviewedAccurintFrdReport>$75IdentifyRedFlagsIdentifyAccountTakeoverCalledCase/EmailAPbilingualUse 2partcloseSentC2F6LetterIdentifiedATOExecutedFDWCTTIDTalk OffAssistedcustomerwith careissues

Bread - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
  1. Dual consent
  2. asked additional verification questions
  3. Approved APP
  4. Identify Unsolicited account
  5. Identify Spoofing Call
  6. Declined App
  7. Free!
  8. Asked if AH has card in possession
  9. Reviewed surrounding activity
  10. Sent AUD
  11. Provided an Empathy Statement
  12. Pass Innovis
  13. Used 3DS
  14. asked open-ended questions
  15. Failed Innovis
  16. De-Escalated a caller
  17. Added sc51
  18. Delete DW
  19. Removed sc51
  20. Branded call
  21. Requested TTID
  22. Took Fraud <$75
  23. Requested FDWC case unlock
  24. Has a Withdrawal of Fraud
  25. Reviewed Accurint
  26. Frd Report >$75
  27. Identify Red Flags
  28. Identify Account Takeover
  29. Called Case/Email AP bilingual
  30. Use 2 part close
  31. Sent C2F6 Letter
  32. Identified ATO
  33. Executed FDWC
  34. TTID Talk Off
  35. Assisted customer with care issues