De-Escalateda callerPassInnovisApprovedAPP RequestedTTIDFailedInnovisFrdReport>$75DeleteDWSentC2F6LetterBrandedcallaskedopen-endedquestionsReviewedAccurintTookFraud<$75ProvidedanEmpathyStatementUse 2partcloseExecutedFDWCFree!DualconsentRemovedsc51TTIDTalk OffIdentifyUnsolicitedaccountDeclinedAppAddedsc51IdentifiedATOAssistedcustomerwith careissuesIdentifyAccountTakeoveraskedadditionalverificationquestionsIdentifySpoofingCallUsed3DSRequestedFDWCcaseunlockReviewedsurroundingactivityIdentifyRedFlagsCalledCase/EmailAPbilingualHas aWithdrawalof FraudSentAUDAsked ifAH hascard inpossessionDe-Escalateda callerPassInnovisApprovedAPP RequestedTTIDFailedInnovisFrdReport>$75DeleteDWSentC2F6LetterBrandedcallaskedopen-endedquestionsReviewedAccurintTookFraud<$75ProvidedanEmpathyStatementUse 2partcloseExecutedFDWCFree!DualconsentRemovedsc51TTIDTalk OffIdentifyUnsolicitedaccountDeclinedAppAddedsc51IdentifiedATOAssistedcustomerwith careissuesIdentifyAccountTakeoveraskedadditionalverificationquestionsIdentifySpoofingCallUsed3DSRequestedFDWCcaseunlockReviewedsurroundingactivityIdentifyRedFlagsCalledCase/EmailAPbilingualHas aWithdrawalof FraudSentAUDAsked ifAH hascard inpossession

Bread - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-Escalated a caller
  2. Pass Innovis
  3. Approved APP
  4. Requested TTID
  5. Failed Innovis
  6. Frd Report >$75
  7. Delete DW
  8. Sent C2F6 Letter
  9. Branded call
  10. asked open-ended questions
  11. Reviewed Accurint
  12. Took Fraud <$75
  13. Provided an Empathy Statement
  14. Use 2 part close
  15. Executed FDWC
  16. Free!
  17. Dual consent
  18. Removed sc51
  19. TTID Talk Off
  20. Identify Unsolicited account
  21. Declined App
  22. Added sc51
  23. Identified ATO
  24. Assisted customer with care issues
  25. Identify Account Takeover
  26. asked additional verification questions
  27. Identify Spoofing Call
  28. Used 3DS
  29. Requested FDWC case unlock
  30. Reviewed surrounding activity
  31. Identify Red Flags
  32. Called Case/Email AP bilingual
  33. Has a Withdrawal of Fraud
  34. Sent AUD
  35. Asked if AH has card in possession