SentAUDBrandedcallApprovedAPP Asked ifAH hascard inpossessionIdentifyRedFlagsTTIDTalk OffDeclinedAppProvidedanEmpathyStatementRequestedFDWCcaseunlockAddedsc51IdentifyUnsolicitedaccountFree!RequestedTTIDFailedInnovisPassInnovisFrdReport>$75ExecutedFDWCHas aWithdrawalof FraudReviewedAccurintDeleteDWAssistedcustomerwith careissuesaskedadditionalverificationquestionsIdentifySpoofingCallReviewedsurroundingactivityRemovedsc51De-Escalateda calleraskedopen-endedquestionsCalledCase/EmailAPbilingualDualconsentIdentifiedATOUsed3DSUse 2partcloseIdentifyAccountTakeoverTookFraud<$75SentC2F6LetterSentAUDBrandedcallApprovedAPP Asked ifAH hascard inpossessionIdentifyRedFlagsTTIDTalk OffDeclinedAppProvidedanEmpathyStatementRequestedFDWCcaseunlockAddedsc51IdentifyUnsolicitedaccountFree!RequestedTTIDFailedInnovisPassInnovisFrdReport>$75ExecutedFDWCHas aWithdrawalof FraudReviewedAccurintDeleteDWAssistedcustomerwith careissuesaskedadditionalverificationquestionsIdentifySpoofingCallReviewedsurroundingactivityRemovedsc51De-Escalateda calleraskedopen-endedquestionsCalledCase/EmailAPbilingualDualconsentIdentifiedATOUsed3DSUse 2partcloseIdentifyAccountTakeoverTookFraud<$75SentC2F6Letter

Bread - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent AUD
  2. Branded call
  3. Approved APP
  4. Asked if AH has card in possession
  5. Identify Red Flags
  6. TTID Talk Off
  7. Declined App
  8. Provided an Empathy Statement
  9. Requested FDWC case unlock
  10. Added sc51
  11. Identify Unsolicited account
  12. Free!
  13. Requested TTID
  14. Failed Innovis
  15. Pass Innovis
  16. Frd Report >$75
  17. Executed FDWC
  18. Has a Withdrawal of Fraud
  19. Reviewed Accurint
  20. Delete DW
  21. Assisted customer with care issues
  22. asked additional verification questions
  23. Identify Spoofing Call
  24. Reviewed surrounding activity
  25. Removed sc51
  26. De-Escalated a caller
  27. asked open-ended questions
  28. Called Case/Email AP bilingual
  29. Dual consent
  30. Identified ATO
  31. Used 3DS
  32. Use 2 part close
  33. Identify Account Takeover
  34. Took Fraud <$75
  35. Sent C2F6 Letter