ProvidedanEmpathyStatementHas aWithdrawalof Fraud TTIDTalk OffReviewedAccurintDe-Escalateda callerBrandedcallSentAUDIdentifyUnsolicitedaccountRequestedTTIDIdentifySpoofingCallApprovedAPP IdentifiedATODualconsentTookFraud<$75DeleteDWAssistedcustomerwith careissuesFree!IdentifyAccountTakeoverReviewedsurroundingactivityExecutedFDWCSentC2F6LetterAddedsc51RequestedFDWCcaseunlockPassInnovisFrdReport>$75Used3DSFailedInnovisaskedopen-endedquestionsRemovedsc51Asked ifAH hascard inpossessionDeclinedAppUse 2partcloseIdentifyRedFlagsaskedadditionalverificationquestionsCalledCase/EmailAPbilingualProvidedanEmpathyStatementHas aWithdrawalof FraudTTIDTalk OffReviewedAccurintDe-Escalateda callerBrandedcallSentAUDIdentifyUnsolicitedaccountRequestedTTIDIdentifySpoofingCallApprovedAPP IdentifiedATODualconsentTookFraud<$75DeleteDWAssistedcustomerwith careissuesFree!IdentifyAccountTakeoverReviewedsurroundingactivityExecutedFDWCSentC2F6LetterAddedsc51RequestedFDWCcaseunlockPassInnovisFrdReport>$75Used3DSFailedInnovisaskedopen-endedquestionsRemovedsc51Asked ifAH hascard inpossessionDeclinedAppUse 2partcloseIdentifyRedFlagsaskedadditionalverificationquestionsCalledCase/EmailAPbilingual

Bread - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
  1. Provided an Empathy Statement
  2. Has a Withdrawal of Fraud
  3. TTID Talk Off
  4. Reviewed Accurint
  5. De-Escalated a caller
  6. Branded call
  7. Sent AUD
  8. Identify Unsolicited account
  9. Requested TTID
  10. Identify Spoofing Call
  11. Approved APP
  12. Identified ATO
  13. Dual consent
  14. Took Fraud <$75
  15. Delete DW
  16. Assisted customer with care issues
  17. Free!
  18. Identify Account Takeover
  19. Reviewed surrounding activity
  20. Executed FDWC
  21. Sent C2F6 Letter
  22. Added sc51
  23. Requested FDWC case unlock
  24. Pass Innovis
  25. Frd Report >$75
  26. Used 3DS
  27. Failed Innovis
  28. asked open-ended questions
  29. Removed sc51
  30. Asked if AH has card in possession
  31. Declined App
  32. Use 2 part close
  33. Identify Red Flags
  34. asked additional verification questions
  35. Called Case/Email AP bilingual