SentAUDRequestedTTIDUse 2partcloseIdentifyAccountTakeoverAsked ifAH hascard inpossessionHas aWithdrawalof Fraudaskedopen-endedquestionsProvidedanEmpathyStatementDeleteDWIdentifyRedFlagsSentC2F6LetterPassInnovisCalledCase/EmailAPbilingualRemovedsc51RequestedFDWCcaseunlockDualconsentIdentifiedATOBrandedcallFailedInnovisExecutedFDWCTookFraud<$75TTIDTalk OffFree!ApprovedAPP ReviewedAccurintDe-Escalateda callerFrdReport>$75DeclinedAppReviewedsurroundingactivityaskedadditionalverificationquestionsIdentifySpoofingCallIdentifyUnsolicitedaccountAddedsc51Used3DSAssistedcustomerwith careissuesSentAUDRequestedTTIDUse 2partcloseIdentifyAccountTakeoverAsked ifAH hascard inpossessionHas aWithdrawalof Fraudaskedopen-endedquestionsProvidedanEmpathyStatementDeleteDWIdentifyRedFlagsSentC2F6LetterPassInnovisCalledCase/EmailAPbilingualRemovedsc51RequestedFDWCcaseunlockDualconsentIdentifiedATOBrandedcallFailedInnovisExecutedFDWCTookFraud<$75TTIDTalk OffFree!ApprovedAPP ReviewedAccurintDe-Escalateda callerFrdReport>$75DeclinedAppReviewedsurroundingactivityaskedadditionalverificationquestionsIdentifySpoofingCallIdentifyUnsolicitedaccountAddedsc51Used3DSAssistedcustomerwith careissues

Bread - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent AUD
  2. Requested TTID
  3. Use 2 part close
  4. Identify Account Takeover
  5. Asked if AH has card in possession
  6. Has a Withdrawal of Fraud
  7. asked open-ended questions
  8. Provided an Empathy Statement
  9. Delete DW
  10. Identify Red Flags
  11. Sent C2F6 Letter
  12. Pass Innovis
  13. Called Case/Email AP bilingual
  14. Removed sc51
  15. Requested FDWC case unlock
  16. Dual consent
  17. Identified ATO
  18. Branded call
  19. Failed Innovis
  20. Executed FDWC
  21. Took Fraud <$75
  22. TTID Talk Off
  23. Free!
  24. Approved APP
  25. Reviewed Accurint
  26. De-Escalated a caller
  27. Frd Report >$75
  28. Declined App
  29. Reviewed surrounding activity
  30. asked additional verification questions
  31. Identify Spoofing Call
  32. Identify Unsolicited account
  33. Added sc51
  34. Used 3DS
  35. Assisted customer with care issues