Asked ifAH hascard inpossessionRemovedsc51FrdReport>$75IdentifiedATOTTIDTalk Offaskedopen-endedquestionsProvidedanEmpathyStatementIdentifySpoofingCallAddedsc51ReviewedsurroundingactivityTookFraud<$75SentC2F6LetterApprovedAPP BrandedcallUsed3DSAssistedcustomerwith careissuesRequestedTTIDHas aWithdrawalof FraudaskedadditionalverificationquestionsDualconsentDeclinedAppUse 2partcloseIdentifyRedFlagsDe-Escalateda callerFree!IdentifyAccountTakeoverIdentifyUnsolicitedaccountRequestedFDWCcaseunlockCalledCase/EmailAPbilingualReviewedAccurintPassInnovisDeleteDWFailedInnovisExecutedFDWCSentAUDAsked ifAH hascard inpossessionRemovedsc51FrdReport>$75IdentifiedATOTTIDTalk Offaskedopen-endedquestionsProvidedanEmpathyStatementIdentifySpoofingCallAddedsc51ReviewedsurroundingactivityTookFraud<$75SentC2F6LetterApprovedAPP BrandedcallUsed3DSAssistedcustomerwith careissuesRequestedTTIDHas aWithdrawalof FraudaskedadditionalverificationquestionsDualconsentDeclinedAppUse 2partcloseIdentifyRedFlagsDe-Escalateda callerFree!IdentifyAccountTakeoverIdentifyUnsolicitedaccountRequestedFDWCcaseunlockCalledCase/EmailAPbilingualReviewedAccurintPassInnovisDeleteDWFailedInnovisExecutedFDWCSentAUD

Bread - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked if AH has card in possession
  2. Removed sc51
  3. Frd Report >$75
  4. Identified ATO
  5. TTID Talk Off
  6. asked open-ended questions
  7. Provided an Empathy Statement
  8. Identify Spoofing Call
  9. Added sc51
  10. Reviewed surrounding activity
  11. Took Fraud <$75
  12. Sent C2F6 Letter
  13. Approved APP
  14. Branded call
  15. Used 3DS
  16. Assisted customer with care issues
  17. Requested TTID
  18. Has a Withdrawal of Fraud
  19. asked additional verification questions
  20. Dual consent
  21. Declined App
  22. Use 2 part close
  23. Identify Red Flags
  24. De-Escalated a caller
  25. Free!
  26. Identify Account Takeover
  27. Identify Unsolicited account
  28. Requested FDWC case unlock
  29. Called Case/Email AP bilingual
  30. Reviewed Accurint
  31. Pass Innovis
  32. Delete DW
  33. Failed Innovis
  34. Executed FDWC
  35. Sent AUD