Used3DSTTIDTalk OffIdentifyAccountTakeoverReviewedAccurintaskedadditionalverificationquestionsIdentifySpoofingCallReviewedsurroundingactivityPassInnovisCalledCase/EmailAPbilingualRequestedFDWCcaseunlockSentC2F6LetterAssistedcustomerwith careissuesIdentifyRedFlagsIdentifiedATOFrdReport>$75DeclinedAppaskedopen-endedquestionsFree!Asked ifAH hascard inpossessionProvidedanEmpathyStatementUse 2partcloseFailedInnovisHas aWithdrawalof FraudRequestedTTIDIdentifyUnsolicitedaccountApprovedAPP DeleteDWAddedsc51ExecutedFDWCBrandedcallDualconsentRemovedsc51De-Escalateda callerTookFraud<$75SentAUDUsed3DSTTIDTalk OffIdentifyAccountTakeoverReviewedAccurintaskedadditionalverificationquestionsIdentifySpoofingCallReviewedsurroundingactivityPassInnovisCalledCase/EmailAPbilingualRequestedFDWCcaseunlockSentC2F6LetterAssistedcustomerwith careissuesIdentifyRedFlagsIdentifiedATOFrdReport>$75DeclinedAppaskedopen-endedquestionsFree!Asked ifAH hascard inpossessionProvidedanEmpathyStatementUse 2partcloseFailedInnovisHas aWithdrawalof FraudRequestedTTIDIdentifyUnsolicitedaccountApprovedAPP DeleteDWAddedsc51ExecutedFDWCBrandedcallDualconsentRemovedsc51De-Escalateda callerTookFraud<$75SentAUD

Bread - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used 3DS
  2. TTID Talk Off
  3. Identify Account Takeover
  4. Reviewed Accurint
  5. asked additional verification questions
  6. Identify Spoofing Call
  7. Reviewed surrounding activity
  8. Pass Innovis
  9. Called Case/Email AP bilingual
  10. Requested FDWC case unlock
  11. Sent C2F6 Letter
  12. Assisted customer with care issues
  13. Identify Red Flags
  14. Identified ATO
  15. Frd Report >$75
  16. Declined App
  17. asked open-ended questions
  18. Free!
  19. Asked if AH has card in possession
  20. Provided an Empathy Statement
  21. Use 2 part close
  22. Failed Innovis
  23. Has a Withdrawal of Fraud
  24. Requested TTID
  25. Identify Unsolicited account
  26. Approved APP
  27. Delete DW
  28. Added sc51
  29. Executed FDWC
  30. Branded call
  31. Dual consent
  32. Removed sc51
  33. De-Escalated a caller
  34. Took Fraud <$75
  35. Sent AUD