Assistedcustomerwith careissuesIdentifyRedFlagsRequestedFDWCcaseunlockAsked ifAH hascard inpossessionSentAUDaskedadditionalverificationquestionsExecutedFDWCRequestedTTIDFailedInnovisAddedsc51IdentifySpoofingCallTookFraud<$75DeclinedAppIdentifyAccountTakeoverProvidedanEmpathyStatementFrdReport>$75SentC2F6LetterReviewedAccurintRemovedsc51De-Escalateda callerApprovedAPP DeleteDWUsed3DSDualconsentIdentifyUnsolicitedaccountTTIDTalk Offaskedopen-endedquestionsFree!Use 2partclosePassInnovisBrandedcallHas aWithdrawalof FraudReviewedsurroundingactivityIdentifiedATOCalledCase/EmailAPbilingualAssistedcustomerwith careissuesIdentifyRedFlagsRequestedFDWCcaseunlockAsked ifAH hascard inpossessionSentAUDaskedadditionalverificationquestionsExecutedFDWCRequestedTTIDFailedInnovisAddedsc51IdentifySpoofingCallTookFraud<$75DeclinedAppIdentifyAccountTakeoverProvidedanEmpathyStatementFrdReport>$75SentC2F6LetterReviewedAccurintRemovedsc51De-Escalateda callerApprovedAPP DeleteDWUsed3DSDualconsentIdentifyUnsolicitedaccountTTIDTalk Offaskedopen-endedquestionsFree!Use 2partclosePassInnovisBrandedcallHas aWithdrawalof FraudReviewedsurroundingactivityIdentifiedATOCalledCase/EmailAPbilingual

Bread - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted customer with care issues
  2. Identify Red Flags
  3. Requested FDWC case unlock
  4. Asked if AH has card in possession
  5. Sent AUD
  6. asked additional verification questions
  7. Executed FDWC
  8. Requested TTID
  9. Failed Innovis
  10. Added sc51
  11. Identify Spoofing Call
  12. Took Fraud <$75
  13. Declined App
  14. Identify Account Takeover
  15. Provided an Empathy Statement
  16. Frd Report >$75
  17. Sent C2F6 Letter
  18. Reviewed Accurint
  19. Removed sc51
  20. De-Escalated a caller
  21. Approved APP
  22. Delete DW
  23. Used 3DS
  24. Dual consent
  25. Identify Unsolicited account
  26. TTID Talk Off
  27. asked open-ended questions
  28. Free!
  29. Use 2 part close
  30. Pass Innovis
  31. Branded call
  32. Has a Withdrawal of Fraud
  33. Reviewed surrounding activity
  34. Identified ATO
  35. Called Case/Email AP bilingual