(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Confirm customer name
State purpose of call
Temperature check
Identify OUA
Display understanding of current situation
Call recording disclosure
Plant a seed
Link a benefit
Personalised moment
Set the scene for questioning
Ask general question
Ask multi-layered probing question
Express genuine commitment to customer's success
Act upon objection
Provide opportunity for the customer to ask question
