TemperaturecheckAct uponobjectionProvideopportunityfor thecustomer toask questionPersonalisedmomentStatepurposeof callIdentifyOUADisplayunderstandingof currentsituationCallrecordingdisclosureConfirmcustomernamePlanta seedExpressgenuinecommitmentto customer'ssuccessProvidenameSet thescene forquestioningLink abenefitAsk multi-layeredprobingquestionAskgeneralquestionTemperaturecheckAct uponobjectionProvideopportunityfor thecustomer toask questionPersonalisedmomentStatepurposeof callIdentifyOUADisplayunderstandingof currentsituationCallrecordingdisclosureConfirmcustomernamePlanta seedExpressgenuinecommitmentto customer'ssuccessProvidenameSet thescene forquestioningLink abenefitAsk multi-layeredprobingquestionAskgeneralquestion

CSBA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Temperature check
  2. Act upon objection
  3. Provide opportunity for the customer to ask question
  4. Personalised moment
  5. State purpose of call
  6. Identify OUA
  7. Display understanding of current situation
  8. Call recording disclosure
  9. Confirm customer name
  10. Plant a seed
  11. Express genuine commitment to customer's success
  12. Provide name
  13. Set the scene for questioning
  14. Link a benefit
  15. Ask multi-layered probing question
  16. Ask general question