Link abenefitTemperaturecheckProvidenameCallrecordingdisclosureAskgeneralquestionStatepurposeof callDisplayunderstandingof currentsituationAsk multi-layeredprobingquestionPlanta seedPersonalisedmomentProvideopportunityfor thecustomer toask questionIdentifyOUASet thescene forquestioningExpressgenuinecommitmentto customer'ssuccessConfirmcustomernameAct uponobjectionLink abenefitTemperaturecheckProvidenameCallrecordingdisclosureAskgeneralquestionStatepurposeof callDisplayunderstandingof currentsituationAsk multi-layeredprobingquestionPlanta seedPersonalisedmomentProvideopportunityfor thecustomer toask questionIdentifyOUASet thescene forquestioningExpressgenuinecommitmentto customer'ssuccessConfirmcustomernameAct uponobjection

CSBA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Link a benefit
  2. Temperature check
  3. Provide name
  4. Call recording disclosure
  5. Ask general question
  6. State purpose of call
  7. Display understanding of current situation
  8. Ask multi-layered probing question
  9. Plant a seed
  10. Personalised moment
  11. Provide opportunity for the customer to ask question
  12. Identify OUA
  13. Set the scene for questioning
  14. Express genuine commitment to customer's success
  15. Confirm customer name
  16. Act upon objection