ConfirmcustomernameAct uponobjectionProvidenameIdentifyOUAProvideopportunityfor thecustomer toask questionPersonalisedmomentStatepurposeof callCallrecordingdisclosureTemperaturecheckPlanta seedDisplayunderstandingof currentsituationSet thescene forquestioningAsk multi-layeredprobingquestionLink abenefitExpressgenuinecommitmentto customer'ssuccessAskgeneralquestionConfirmcustomernameAct uponobjectionProvidenameIdentifyOUAProvideopportunityfor thecustomer toask questionPersonalisedmomentStatepurposeof callCallrecordingdisclosureTemperaturecheckPlanta seedDisplayunderstandingof currentsituationSet thescene forquestioningAsk multi-layeredprobingquestionLink abenefitExpressgenuinecommitmentto customer'ssuccessAskgeneralquestion

CSBA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirm customer name
  2. Act upon objection
  3. Provide name
  4. Identify OUA
  5. Provide opportunity for the customer to ask question
  6. Personalised moment
  7. State purpose of call
  8. Call recording disclosure
  9. Temperature check
  10. Plant a seed
  11. Display understanding of current situation
  12. Set the scene for questioning
  13. Ask multi-layered probing question
  14. Link a benefit
  15. Express genuine commitment to customer's success
  16. Ask general question