(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Set the scene for questioning
Personalised moment
State purpose of call
Temperature check
Express genuine commitment to customer's success
Display understanding of current situation
Call recording disclosure
Ask general question
Identify OUA
Ask multi-layered probing question
Provide name
Provide opportunity for the customer to ask question
