IdentifyOUAAsk multi-layeredprobingquestionProvideopportunityfor thecustomer toask questionPlanta seedAct uponobjectionAskgeneralquestionTemperaturecheckProvidenamePersonalisedmomentDisplayunderstandingof currentsituationExpressgenuinecommitmentto customer'ssuccessSet thescene forquestioningCallrecordingdisclosureStatepurposeof callLink abenefitConfirmcustomernameIdentifyOUAAsk multi-layeredprobingquestionProvideopportunityfor thecustomer toask questionPlanta seedAct uponobjectionAskgeneralquestionTemperaturecheckProvidenamePersonalisedmomentDisplayunderstandingof currentsituationExpressgenuinecommitmentto customer'ssuccessSet thescene forquestioningCallrecordingdisclosureStatepurposeof callLink abenefitConfirmcustomername

CSBA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identify OUA
  2. Ask multi-layered probing question
  3. Provide opportunity for the customer to ask question
  4. Plant a seed
  5. Act upon objection
  6. Ask general question
  7. Temperature check
  8. Provide name
  9. Personalised moment
  10. Display understanding of current situation
  11. Express genuine commitment to customer's success
  12. Set the scene for questioning
  13. Call recording disclosure
  14. State purpose of call
  15. Link a benefit
  16. Confirm customer name