Set thescene forquestioningIdentifyOUAProvideopportunityfor thecustomer toask questionPlanta seedAskgeneralquestionTemperaturecheckStatepurposeof callExpressgenuinecommitmentto customer'ssuccessDisplayunderstandingof currentsituationAsk multi-layeredprobingquestionConfirmcustomernameCallrecordingdisclosureLink abenefitProvidenameAct uponobjectionPersonalisedmomentSet thescene forquestioningIdentifyOUAProvideopportunityfor thecustomer toask questionPlanta seedAskgeneralquestionTemperaturecheckStatepurposeof callExpressgenuinecommitmentto customer'ssuccessDisplayunderstandingof currentsituationAsk multi-layeredprobingquestionConfirmcustomernameCallrecordingdisclosureLink abenefitProvidenameAct uponobjectionPersonalisedmoment

CSBA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set the scene for questioning
  2. Identify OUA
  3. Provide opportunity for the customer to ask question
  4. Plant a seed
  5. Ask general question
  6. Temperature check
  7. State purpose of call
  8. Express genuine commitment to customer's success
  9. Display understanding of current situation
  10. Ask multi-layered probing question
  11. Confirm customer name
  12. Call recording disclosure
  13. Link a benefit
  14. Provide name
  15. Act upon objection
  16. Personalised moment