(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Set the scene for questioning
Ask general question
Personalised moment
Temperature check
Express genuine commitment to customer's success
State purpose of call
Call recording disclosure
Plant a seed
Ask multi-layered probing question
Display understanding of current situation
Confirm customer name
Act upon objection
Identify OUA
Provide opportunity for the customer to ask question
