Set thescene forquestioningTemperaturecheckProvideopportunityfor thecustomer toask questionDisplayunderstandingof currentsituationAct uponobjectionConfirmcustomernameLink abenefitAsk multi-layeredprobingquestionStatepurposeof callProvidenameCallrecordingdisclosureExpressgenuinecommitmentto customer'ssuccessIdentifyOUAPersonalisedmomentPlanta seedAskgeneralquestionSet thescene forquestioningTemperaturecheckProvideopportunityfor thecustomer toask questionDisplayunderstandingof currentsituationAct uponobjectionConfirmcustomernameLink abenefitAsk multi-layeredprobingquestionStatepurposeof callProvidenameCallrecordingdisclosureExpressgenuinecommitmentto customer'ssuccessIdentifyOUAPersonalisedmomentPlanta seedAskgeneralquestion

CSBA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set the scene for questioning
  2. Temperature check
  3. Provide opportunity for the customer to ask question
  4. Display understanding of current situation
  5. Act upon objection
  6. Confirm customer name
  7. Link a benefit
  8. Ask multi-layered probing question
  9. State purpose of call
  10. Provide name
  11. Call recording disclosure
  12. Express genuine commitment to customer's success
  13. Identify OUA
  14. Personalised moment
  15. Plant a seed
  16. Ask general question