Provideopportunityfor thecustomer toask questionExpressgenuinecommitmentto customer'ssuccessSet thescene forquestioningLink abenefitPersonalisedmomentCallrecordingdisclosureAct uponobjectionConfirmcustomernamePlanta seedTemperaturecheckStatepurposeof callIdentifyOUAProvidenameDisplayunderstandingof currentsituationAsk multi-layeredprobingquestionAskgeneralquestionProvideopportunityfor thecustomer toask questionExpressgenuinecommitmentto customer'ssuccessSet thescene forquestioningLink abenefitPersonalisedmomentCallrecordingdisclosureAct uponobjectionConfirmcustomernamePlanta seedTemperaturecheckStatepurposeof callIdentifyOUAProvidenameDisplayunderstandingof currentsituationAsk multi-layeredprobingquestionAskgeneralquestion

CSBA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide opportunity for the customer to ask question
  2. Express genuine commitment to customer's success
  3. Set the scene for questioning
  4. Link a benefit
  5. Personalised moment
  6. Call recording disclosure
  7. Act upon objection
  8. Confirm customer name
  9. Plant a seed
  10. Temperature check
  11. State purpose of call
  12. Identify OUA
  13. Provide name
  14. Display understanding of current situation
  15. Ask multi-layered probing question
  16. Ask general question