ProvidenamePersonalisedmomentDisplayunderstandingof currentsituationTemperaturecheckLink abenefitCallrecordingdisclosureSet thescene forquestioningAct uponobjectionExpressgenuinecommitmentto customer'ssuccessIdentifyOUAPlanta seedAsk multi-layeredprobingquestionAskgeneralquestionProvideopportunityfor thecustomer toask questionStatepurposeof callConfirmcustomernameProvidenamePersonalisedmomentDisplayunderstandingof currentsituationTemperaturecheckLink abenefitCallrecordingdisclosureSet thescene forquestioningAct uponobjectionExpressgenuinecommitmentto customer'ssuccessIdentifyOUAPlanta seedAsk multi-layeredprobingquestionAskgeneralquestionProvideopportunityfor thecustomer toask questionStatepurposeof callConfirmcustomername

CSBA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide name
  2. Personalised moment
  3. Display understanding of current situation
  4. Temperature check
  5. Link a benefit
  6. Call recording disclosure
  7. Set the scene for questioning
  8. Act upon objection
  9. Express genuine commitment to customer's success
  10. Identify OUA
  11. Plant a seed
  12. Ask multi-layered probing question
  13. Ask general question
  14. Provide opportunity for the customer to ask question
  15. State purpose of call
  16. Confirm customer name