(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Display understanding of current situation
Confirm customer name
Ask multi-layered probing question
State purpose of call
Ask general question
Act upon objection
Provide opportunity for the customer to ask question
