(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Display understanding of current situation
Ask general question
Set the scene for questioning
Act upon objection
Express genuine commitment to customer's success
Identify OUA
Temperature check
Link a benefit
Ask multi-layered probing question
State purpose of call
Confirm customer name
Plant a seed
Personalised moment
Call recording disclosure
Provide opportunity for the customer to ask question
