ProvidenameProvideopportunityfor thecustomer toask questionDisplayunderstandingof currentsituationPersonalisedmomentAsk multi-layeredprobingquestionAct uponobjectionConfirmcustomernameCallrecordingdisclosureLink abenefitIdentifyOUASet thescene forquestioningAskgeneralquestionStatepurposeof callExpressgenuinecommitmentto customer'ssuccessTemperaturecheckPlanta seedProvidenameProvideopportunityfor thecustomer toask questionDisplayunderstandingof currentsituationPersonalisedmomentAsk multi-layeredprobingquestionAct uponobjectionConfirmcustomernameCallrecordingdisclosureLink abenefitIdentifyOUASet thescene forquestioningAskgeneralquestionStatepurposeof callExpressgenuinecommitmentto customer'ssuccessTemperaturecheckPlanta seed

CSBA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide name
  2. Provide opportunity for the customer to ask question
  3. Display understanding of current situation
  4. Personalised moment
  5. Ask multi-layered probing question
  6. Act upon objection
  7. Confirm customer name
  8. Call recording disclosure
  9. Link a benefit
  10. Identify OUA
  11. Set the scene for questioning
  12. Ask general question
  13. State purpose of call
  14. Express genuine commitment to customer's success
  15. Temperature check
  16. Plant a seed