Planta seedProvidenameAsk multi-layeredprobingquestionProvideopportunityfor thecustomer toask questionAskgeneralquestionStatepurposeof callLink abenefitPersonalisedmomentDisplayunderstandingof currentsituationSet thescene forquestioningExpressgenuinecommitmentto customer'ssuccessIdentifyOUATemperaturecheckAct uponobjectionCallrecordingdisclosureConfirmcustomernamePlanta seedProvidenameAsk multi-layeredprobingquestionProvideopportunityfor thecustomer toask questionAskgeneralquestionStatepurposeof callLink abenefitPersonalisedmomentDisplayunderstandingof currentsituationSet thescene forquestioningExpressgenuinecommitmentto customer'ssuccessIdentifyOUATemperaturecheckAct uponobjectionCallrecordingdisclosureConfirmcustomername

CSBA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Plant a seed
  2. Provide name
  3. Ask multi-layered probing question
  4. Provide opportunity for the customer to ask question
  5. Ask general question
  6. State purpose of call
  7. Link a benefit
  8. Personalised moment
  9. Display understanding of current situation
  10. Set the scene for questioning
  11. Express genuine commitment to customer's success
  12. Identify OUA
  13. Temperature check
  14. Act upon objection
  15. Call recording disclosure
  16. Confirm customer name