(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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On hold for more than 5 minutes
Printed a letter for a patient
Typed your password in wrong when logging in
Send a message back to provider/providers office
Supervisor escalation
Added a PCP to a chart
Had to ask a lead a question
Patient has a question about the facility fee
Clinic calling to schedule
Cold transfer to you
Had to reach out to financial clearance/submit form
Same day cancellation
Pt says “I got a call from you earlier” with no context
Got a “Chatty Cathy” on the phone
Clinic calling to schedule
Patient running late
Interpreter call
Rescheduled a no show
Late to lunch/break due to a call
Patient called to schedule w/o an order/referral being placed
Patient went to the wrong location
Appointment rescheduled
Family member called without an auth on file
Misspelled something when sending a Webex
Printed a letter for a patient
Offered next available, pt asks “are you sure there’s nothing sooner?
STAT or urgent request in the second half of the day
