(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Typed your password in wrong when logging in
Family member called without an auth on file
Appointment rescheduled
Misspelled something when sending a Webex
Printed a letter for a patient
Rescheduled a no show
Cold transfer to you
Pt says “I got a call from you earlier” with no context
Patient was transferred to wrong department
Patient has a question about the facility fee
Had to reach out to financial clearance/submit form
Same day cancellation
STAT or urgent request in the second half of the day
On hold for more than 5 minutes
Clinic calling to schedule
Clinic calling to schedule
Patient running late
Added a PCP to a chart
Late to lunch/break due to a call
Patient went to the wrong location
Send a message back to provider/providers office
Got a “Chatty Cathy” on the phone
Patient called to schedule w/o an order/referral being placed
Printed a letter for a patient
Offered next available, pt asks “are you sure there’s nothing sooner?
