(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had to ask a lead a question
Patient called to schedule w/o an order/referral being placed
Offered next available, pt asks “are you sure there’s nothing sooner?
Patient running late
On hold for more than 5 minutes
Got a “Chatty Cathy” on the phone
Clinic calling to schedule
Cold transfer to you
Typed your password in wrong when logging in
Had to ask a nurse/tech a question
Clinic calling to schedule
Interpreter call
Family member called without an auth on file
Late to lunch/break due to a call
Pt says “I got a call from you earlier” with no context
Appointment rescheduled
Added a PCP to a chart
Rescheduled a no show
Same day cancellation
Had to reach out to financial clearance/submit form
Patient has a question about the facility fee
STAT or urgent request in the second half of the day
