(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Cold transfer to you
Patient called to schedule w/o an order/referral being placed
Printed a letter for a patient
Family member called without an auth on file
Patient has a question about the facility fee
STAT or urgent request in the second half of the day
Had to ask a lead a question
Same day cancellation
Patient went to the wrong location
Typed your password in wrong when logging in
Rescheduled a no show
Had to ask a nurse/tech a question
Clinic calling to schedule
On hold for more than 5 minutes
Printed a letter for a patient
Patient was transferred to wrong department
Misspelled something when sending a Webex
Appointment rescheduled
Send a message back to provider/providers office
Supervisor escalation
Interpreter call
Got a “Chatty Cathy” on the phone
Pt says “I got a call from you earlier” with no context
Clinic calling to schedule
Patient running late
Offered next available, pt asks “are you sure there’s nothing sooner?
Late to lunch/break due to a call
Had to reach out to financial clearance/submit form
