(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient was transferred to wrong department
Misspelled something when sending a Webex
Patient has a question about the facility fee
On hold for more than 5 minutes
Added a PCP to a chart
STAT or urgent request in the second half of the day
Supervisor escalation
Cold transfer to you
Got a “Chatty Cathy” on the phone
Had to ask a lead a question
Typed your password in wrong when logging in
Had to reach out to financial clearance/submit form
Interpreter call
Printed a letter for a patient
Family member called without an auth on file
Appointment rescheduled
Patient went to the wrong location
Clinic calling to schedule
Same day cancellation
Printed a letter for a patient
Clinic calling to schedule
Pt says “I got a call from you earlier” with no context
Late to lunch/break due to a call
Send a message back to provider/providers office
Rescheduled a no show
Patient running late
Patient called to schedule w/o an order/referral being placed
Had to ask a nurse/tech a question
Offered next available, pt asks “are you sure there’s nothing sooner?
