Patientwent tothe wronglocationTyped yourpassword inwrong whenlogging inHad to reach outto financialclearance/submitformLate tolunch/breakdue to acallRescheduleda no showAppointmentrescheduledPatient calledto schedulew/o anorder/referralbeing placedSame daycancellationColdtransferto youSupervisorescalationPt says “I gota call fromyou earlier”with nocontextHad toask anurse/techa questionAdded aPCP toa chartPrinted aletter fora patientSend a messageback toprovider/providersofficeSTAT orurgentrequest in thesecond halfof the dayCliniccalling toschedulePrinted aletter fora patientHad toask a leada questionInterpretercallCliniccalling toscheduleOffered nextavailable, ptasks “are yousure there’snothingsooner?Patient wastransferredto wrongdepartmentPatientrunninglateFamilymembercalledwithout anauth on filePatient hasa questionabout thefacility feeMisspelledsomethingwhensending aWebexOn holdfor morethan 5minutesGot a“ChattyCathy” onthe phonePatientwent tothe wronglocationTyped yourpassword inwrong whenlogging inHad to reach outto financialclearance/submitformLate tolunch/breakdue to acallRescheduleda no showAppointmentrescheduledPatient calledto schedulew/o anorder/referralbeing placedSame daycancellationColdtransferto youSupervisorescalationPt says “I gota call fromyou earlier”with nocontextHad toask anurse/techa questionAdded aPCP toa chartPrinted aletter fora patientSend a messageback toprovider/providersofficeSTAT orurgentrequest in thesecond halfof the dayCliniccalling toschedulePrinted aletter fora patientHad toask a leada questionInterpretercallCliniccalling toscheduleOffered nextavailable, ptasks “are yousure there’snothingsooner?Patient wastransferredto wrongdepartmentPatientrunninglateFamilymembercalledwithout anauth on filePatient hasa questionabout thefacility feeMisspelledsomethingwhensending aWebexOn holdfor morethan 5minutesGot a“ChattyCathy” onthe phone

Team Haley Spirit Committee - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient went to the wrong location
  2. Typed your password in wrong when logging in
  3. Had to reach out to financial clearance/submit form
  4. Late to lunch/break due to a call
  5. Rescheduled a no show
  6. Appointment rescheduled
  7. Patient called to schedule w/o an order/referral being placed
  8. Same day cancellation
  9. Cold transfer to you
  10. Supervisor escalation
  11. Pt says “I got a call from you earlier” with no context
  12. Had to ask a nurse/tech a question
  13. Added a PCP to a chart
  14. Printed a letter for a patient
  15. Send a message back to provider/providers office
  16. STAT or urgent request in the second half of the day
  17. Clinic calling to schedule
  18. Printed a letter for a patient
  19. Had to ask a lead a question
  20. Interpreter call
  21. Clinic calling to schedule
  22. Offered next available, pt asks “are you sure there’s nothing sooner?
  23. Patient was transferred to wrong department
  24. Patient running late
  25. Family member called without an auth on file
  26. Patient has a question about the facility fee
  27. Misspelled something when sending a Webex
  28. On hold for more than 5 minutes
  29. Got a “Chatty Cathy” on the phone