Got a“ChattyCathy” onthe phoneOn holdfor morethan 5minutesPatient calledto schedulew/o anorder/referralbeing placedRescheduleda no showHad toask anurse/techa questionPatient wastransferredto wrongdepartmentHad to reach outto financialclearance/submitformPatientrunninglateSame daycancellationSTAT orurgentrequest in thesecond halfof the dayColdtransferto youAppointmentrescheduledLate tolunch/breakdue to acallSupervisorescalationInterpretercallPrinted aletter fora patientHad toask a leada questionPt says “I gota call fromyou earlier”with nocontextOffered nextavailable, ptasks “are yousure there’snothingsooner?Cliniccalling toscheduleTyped yourpassword inwrong whenlogging inAdded aPCP toa chartMisspelledsomethingwhensending aWebexCliniccalling toscheduleFamilymembercalledwithout anauth on fileSend a messageback toprovider/providersofficePatient hasa questionabout thefacility feePatientwent tothe wronglocationPrinted aletter fora patientGot a“ChattyCathy” onthe phoneOn holdfor morethan 5minutesPatient calledto schedulew/o anorder/referralbeing placedRescheduleda no showHad toask anurse/techa questionPatient wastransferredto wrongdepartmentHad to reach outto financialclearance/submitformPatientrunninglateSame daycancellationSTAT orurgentrequest in thesecond halfof the dayColdtransferto youAppointmentrescheduledLate tolunch/breakdue to acallSupervisorescalationInterpretercallPrinted aletter fora patientHad toask a leada questionPt says “I gota call fromyou earlier”with nocontextOffered nextavailable, ptasks “are yousure there’snothingsooner?Cliniccalling toscheduleTyped yourpassword inwrong whenlogging inAdded aPCP toa chartMisspelledsomethingwhensending aWebexCliniccalling toscheduleFamilymembercalledwithout anauth on fileSend a messageback toprovider/providersofficePatient hasa questionabout thefacility feePatientwent tothe wronglocationPrinted aletter fora patient

Team Haley Spirit Committee - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got a “Chatty Cathy” on the phone
  2. On hold for more than 5 minutes
  3. Patient called to schedule w/o an order/referral being placed
  4. Rescheduled a no show
  5. Had to ask a nurse/tech a question
  6. Patient was transferred to wrong department
  7. Had to reach out to financial clearance/submit form
  8. Patient running late
  9. Same day cancellation
  10. STAT or urgent request in the second half of the day
  11. Cold transfer to you
  12. Appointment rescheduled
  13. Late to lunch/break due to a call
  14. Supervisor escalation
  15. Interpreter call
  16. Printed a letter for a patient
  17. Had to ask a lead a question
  18. Pt says “I got a call from you earlier” with no context
  19. Offered next available, pt asks “are you sure there’s nothing sooner?
  20. Clinic calling to schedule
  21. Typed your password in wrong when logging in
  22. Added a PCP to a chart
  23. Misspelled something when sending a Webex
  24. Clinic calling to schedule
  25. Family member called without an auth on file
  26. Send a message back to provider/providers office
  27. Patient has a question about the facility fee
  28. Patient went to the wrong location
  29. Printed a letter for a patient