(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Got a “Chatty Cathy” on the phone
Same day cancellation
Patient went to the wrong location
Had to ask a lead a question
Late to lunch/break due to a call
Cold transfer to you
Printed a letter for a patient
Appointment rescheduled
Interpreter call
Supervisor escalation
On hold for more than 5 minutes
STAT or urgent request in the second half of the day
Typed your password in wrong when logging in
Patient running late
Had to ask a nurse/tech a question
Clinic calling to schedule
Pt says “I got a call from you earlier” with no context
Clinic calling to schedule
Family member called without an auth on file
Rescheduled a no show
Patient has a question about the facility fee
Printed a letter for a patient
Send a message back to provider/providers office
Patient was transferred to wrong department
Patient called to schedule w/o an order/referral being placed
Added a PCP to a chart
Offered next available, pt asks “are you sure there’s nothing sooner?
Had to reach out to financial clearance/submit form
