(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Supervisor escalation
Misspelled something when sending a Webex
On hold for more than 5 minutes
Family member called without an auth on file
Patient running late
Clinic calling to schedule
Had to ask a lead a question
Printed a letter for a patient
Patient has a question about the facility fee
Added a PCP to a chart
Patient was transferred to wrong department
Clinic calling to schedule
Typed your password in wrong when logging in
Pt says “I got a call from you earlier” with no context
Had to reach out to financial clearance/submit form
Cold transfer to you
Send a message back to provider/providers office
Offered next available, pt asks “are you sure there’s nothing sooner?
Late to lunch/break due to a call
Printed a letter for a patient
Appointment rescheduled
Interpreter call
Got a “Chatty Cathy” on the phone
Had to ask a nurse/tech a question
STAT or urgent request in the second half of the day
Rescheduled a no show
Patient called to schedule w/o an order/referral being placed
