This bingo card has a free space and 29 words: Pt says “I got a call from you earlier” with no context, Cold transfer to you, STAT or urgent request in the second half of the day, Rescheduled a no show, Added a PCP to a chart, Interpreter call, Send a message back to provider/providers office, Patient called to schedule w/o an order/referral being placed, Got a “Chatty Cathy” on the phone, Printed a letter for a patient, Supervisor escalation, Patient running late, Appointment rescheduled, Offered next available, pt asks “are you sure there’s nothing sooner?, Same day cancellation, Clinic calling to schedule, Had to ask a lead a question, Patient was transferred to wrong department, On hold for more than 5 minutes, Had to ask a nurse/tech a question, Patient has a question about the facility fee, Patient went to the wrong location, Typed your password in wrong when logging in, Late to lunch/break due to a call, Printed a letter for a patient, Clinic calling to schedule, Misspelled something when sending a Webex, Had to reach out to financial clearance/submit form and Family member called without an auth on file.
⚠ This card has duplicate items: Printed a letter for a patient (2), Clinic calling to schedule (2)
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