Identifiedissue/offersolution.Askclarifyingquestions.Avoidedusing WICJargonSmiledduringinteractionPracticedcompassionThankedparticipantExplainedwhatVOC isSpeakin calmtoneMaintainedEyeContactMaintainedcalmdemeanorCollaboratedwithcoworkersfor helpDisplayedempathyOfferedlanguageline servicesor alternativeMaintaineventoneMaintainedfriendlytoneMaintainedrespectAsked ifparticipanthas anyquestionsListenedwithoutinterruptingDisplaypositiveattitudeSharedknowledgeofprocessesProvideda warmgreetingOfferedappropriatesolutionsPracticedpatienceExpressedenthusiasmIdentifiedissue/offersolution.Askclarifyingquestions.Avoidedusing WICJargonSmiledduringinteractionPracticedcompassionThankedparticipantExplainedwhatVOC isSpeakin calmtoneMaintainedEyeContactMaintainedcalmdemeanorCollaboratedwithcoworkersfor helpDisplayedempathyOfferedlanguageline servicesor alternativeMaintaineventoneMaintainedfriendlytoneMaintainedrespectAsked ifparticipanthas anyquestionsListenedwithoutinterruptingDisplaypositiveattitudeSharedknowledgeofprocessesProvideda warmgreetingOfferedappropriatesolutionsPracticedpatienceExpressedenthusiasm

Feedback Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identified issue/offer solution.
  2. Ask clarifying questions.
  3. Avoided using WIC Jargon
  4. Smiled during interaction
  5. Practiced compassion
  6. Thanked participant
  7. Explained what VOC is
  8. Speak in calm tone
  9. Maintained Eye Contact
  10. Maintained calm demeanor
  11. Collaborated with coworkers for help
  12. Displayed empathy
  13. Offered language line services or alternative
  14. Maintain even tone
  15. Maintained friendly tone
  16. Maintained respect
  17. Asked if participant has any questions
  18. Listened without interrupting
  19. Display positive attitude
  20. Shared knowledge of processes
  21. Provided a warm greeting
  22. Offered appropriate solutions
  23. Practiced patience
  24. Expressed enthusiasm