Asked if participant has any questions Expressed enthusiasm Maintained respect Speak in calm tone Explained what VOC is Display positive attitude Maintained Eye Contact Maintained friendly tone Maintain even tone Offered appropriate solutions Avoided using WIC Jargon Smiled during interaction Shared knowledge of processes Identified issue/offer solution. Practiced compassion Offered language line services or alternative Practiced patience Thanked participant Ask clarifying questions. Maintained calm demeanor Listened without interrupting Displayed empathy Collaborated with coworkers for help Provided a warm greeting Asked if participant has any questions Expressed enthusiasm Maintained respect Speak in calm tone Explained what VOC is Display positive attitude Maintained Eye Contact Maintained friendly tone Maintain even tone Offered appropriate solutions Avoided using WIC Jargon Smiled during interaction Shared knowledge of processes Identified issue/offer solution. Practiced compassion Offered language line services or alternative Practiced patience Thanked participant Ask clarifying questions. Maintained calm demeanor Listened without interrupting Displayed empathy Collaborated with coworkers for help Provided a warm greeting
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Asked if participant has any questions
Expressed enthusiasm
Maintained respect
Speak in calm tone
Explained what VOC is
Display positive attitude
Maintained Eye Contact
Maintained friendly tone
Maintain even tone
Offered appropriate solutions
Avoided using WIC Jargon
Smiled during interaction
Shared knowledge of processes
Identified issue/offer solution.
Practiced compassion
Offered language line services or alternative
Practiced patience
Thanked participant
Ask clarifying questions.
Maintained calm demeanor
Listened without interrupting
Displayed empathy
Collaborated with coworkers for help
Provided a warm greeting