Avoided using WIC Jargon Maintained respect Thanked participant Maintain even tone Listened without interrupting Practiced compassion Speak in calm tone Explained what VOC is Collaborated with coworkers for help Display positive attitude Expressed enthusiasm Practiced patience Shared knowledge of processes Maintained friendly tone Smiled during interaction Maintained calm demeanor Offered appropriate solutions Displayed empathy Provided a warm greeting Ask clarifying questions. Identified issue/offer solution. Maintained Eye Contact Offered language line services or alternative Asked if participant has any questions Avoided using WIC Jargon Maintained respect Thanked participant Maintain even tone Listened without interrupting Practiced compassion Speak in calm tone Explained what VOC is Collaborated with coworkers for help Display positive attitude Expressed enthusiasm Practiced patience Shared knowledge of processes Maintained friendly tone Smiled during interaction Maintained calm demeanor Offered appropriate solutions Displayed empathy Provided a warm greeting Ask clarifying questions. Identified issue/offer solution. Maintained Eye Contact Offered language line services or alternative Asked if participant has any questions
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Avoided using WIC Jargon
Maintained respect
Thanked participant
Maintain even tone
Listened without interrupting
Practiced compassion
Speak in calm tone
Explained what VOC is
Collaborated with coworkers for help
Display positive attitude
Expressed enthusiasm
Practiced patience
Shared knowledge of processes
Maintained friendly tone
Smiled during interaction
Maintained calm demeanor
Offered appropriate solutions
Displayed empathy
Provided a warm greeting
Ask clarifying questions.
Identified issue/offer solution.
Maintained Eye Contact
Offered language line services or alternative
Asked if participant has any questions