Asked ifparticipanthas anyquestionsExpressedenthusiasmMaintainedrespectSpeakin calmtoneExplainedwhatVOC isDisplaypositiveattitudeMaintainedEyeContactMaintainedfriendlytoneMaintaineventoneOfferedappropriatesolutionsAvoidedusing WICJargonSmiledduringinteractionSharedknowledgeofprocessesIdentifiedissue/offersolution.PracticedcompassionOfferedlanguageline servicesor alternativePracticedpatienceThankedparticipantAskclarifyingquestions.MaintainedcalmdemeanorListenedwithoutinterruptingDisplayedempathyCollaboratedwithcoworkersfor helpProvideda warmgreetingAsked ifparticipanthas anyquestionsExpressedenthusiasmMaintainedrespectSpeakin calmtoneExplainedwhatVOC isDisplaypositiveattitudeMaintainedEyeContactMaintainedfriendlytoneMaintaineventoneOfferedappropriatesolutionsAvoidedusing WICJargonSmiledduringinteractionSharedknowledgeofprocessesIdentifiedissue/offersolution.PracticedcompassionOfferedlanguageline servicesor alternativePracticedpatienceThankedparticipantAskclarifyingquestions.MaintainedcalmdemeanorListenedwithoutinterruptingDisplayedempathyCollaboratedwithcoworkersfor helpProvideda warmgreeting

Feedback Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Asked if participant has any questions
  2. Expressed enthusiasm
  3. Maintained respect
  4. Speak in calm tone
  5. Explained what VOC is
  6. Display positive attitude
  7. Maintained Eye Contact
  8. Maintained friendly tone
  9. Maintain even tone
  10. Offered appropriate solutions
  11. Avoided using WIC Jargon
  12. Smiled during interaction
  13. Shared knowledge of processes
  14. Identified issue/offer solution.
  15. Practiced compassion
  16. Offered language line services or alternative
  17. Practiced patience
  18. Thanked participant
  19. Ask clarifying questions.
  20. Maintained calm demeanor
  21. Listened without interrupting
  22. Displayed empathy
  23. Collaborated with coworkers for help
  24. Provided a warm greeting