Identified issue/offer solution. Ask clarifying questions. Avoided using WIC Jargon Smiled during interaction Practiced compassion Thanked participant Explained what VOC is Speak in calm tone Maintained Eye Contact Maintained calm demeanor Collaborated with coworkers for help Displayed empathy Offered language line services or alternative Maintain even tone Maintained friendly tone Maintained respect Asked if participant has any questions Listened without interrupting Display positive attitude Shared knowledge of processes Provided a warm greeting Offered appropriate solutions Practiced patience Expressed enthusiasm Identified issue/offer solution. Ask clarifying questions. Avoided using WIC Jargon Smiled during interaction Practiced compassion Thanked participant Explained what VOC is Speak in calm tone Maintained Eye Contact Maintained calm demeanor Collaborated with coworkers for help Displayed empathy Offered language line services or alternative Maintain even tone Maintained friendly tone Maintained respect Asked if participant has any questions Listened without interrupting Display positive attitude Shared knowledge of processes Provided a warm greeting Offered appropriate solutions Practiced patience Expressed enthusiasm
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Identified issue/offer solution.
Ask clarifying questions.
Avoided using WIC Jargon
Smiled during interaction
Practiced compassion
Thanked participant
Explained what VOC is
Speak in calm tone
Maintained Eye Contact
Maintained calm demeanor
Collaborated with coworkers for help
Displayed empathy
Offered language line services or alternative
Maintain even tone
Maintained friendly tone
Maintained respect
Asked if participant has any questions
Listened without interrupting
Display positive attitude
Shared knowledge of processes
Provided a warm greeting
Offered appropriate solutions
Practiced patience
Expressed enthusiasm