Avoidedusing WICJargonMaintainedrespectThankedparticipantMaintaineventoneListenedwithoutinterruptingPracticedcompassionSpeakin calmtoneExplainedwhatVOC isCollaboratedwithcoworkersfor helpDisplaypositiveattitudeExpressedenthusiasmPracticedpatienceSharedknowledgeofprocessesMaintainedfriendlytoneSmiledduringinteractionMaintainedcalmdemeanorOfferedappropriatesolutionsDisplayedempathyProvideda warmgreetingAskclarifyingquestions.Identifiedissue/offersolution.MaintainedEyeContactOfferedlanguageline servicesor alternativeAsked ifparticipanthas anyquestionsAvoidedusing WICJargonMaintainedrespectThankedparticipantMaintaineventoneListenedwithoutinterruptingPracticedcompassionSpeakin calmtoneExplainedwhatVOC isCollaboratedwithcoworkersfor helpDisplaypositiveattitudeExpressedenthusiasmPracticedpatienceSharedknowledgeofprocessesMaintainedfriendlytoneSmiledduringinteractionMaintainedcalmdemeanorOfferedappropriatesolutionsDisplayedempathyProvideda warmgreetingAskclarifyingquestions.Identifiedissue/offersolution.MaintainedEyeContactOfferedlanguageline servicesor alternativeAsked ifparticipanthas anyquestions

Feedback Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoided using WIC Jargon
  2. Maintained respect
  3. Thanked participant
  4. Maintain even tone
  5. Listened without interrupting
  6. Practiced compassion
  7. Speak in calm tone
  8. Explained what VOC is
  9. Collaborated with coworkers for help
  10. Display positive attitude
  11. Expressed enthusiasm
  12. Practiced patience
  13. Shared knowledge of processes
  14. Maintained friendly tone
  15. Smiled during interaction
  16. Maintained calm demeanor
  17. Offered appropriate solutions
  18. Displayed empathy
  19. Provided a warm greeting
  20. Ask clarifying questions.
  21. Identified issue/offer solution.
  22. Maintained Eye Contact
  23. Offered language line services or alternative
  24. Asked if participant has any questions